Mercure Birmingham West Hotel 4 estrelas

The Mercure is in an ideal location for my requirements, and offers some nice facilities to compliment the stay. The gym, pool, sauna, and steam room aren't amazing, but are functional and offer something to pass the time. The restaurant, bar, lounge offer a varied menu of offerings, and I've not had a bad meal to date. Waiting staff are polite, professional and always amenable. On one occasion my room had a slow draining shower waste - after mentioning to Lulu, this was resolved by the time i came back that evening - thanks Lulu & maintenance! Reception staff are brilliant - Especially Maritsa, who has always been super helpful and a pleasure to deal with - thank you! The rooms are comfortable, and ideal for a few nights. Yes there are areas where the hotel could do with some love, some redecorating here and there, but in the main I feel it offers exceptional service for a reasonable price which in my view means good value for money.

Sadly this hotel did not meet our expectations. We have stayed in other Mecure hotels. The reception, bar and restuarant were light bright and pleasant. However this did not reflect the room. It was dim and a bit cold. Being November we put on the heating but it did not kick in until the following day. My husband had a shower were the water started warm and hot but soon went cold. I left it 10 mins before I tried to have a shower but it was tepid and too cold for me. Our bed had 2 pillows each but these had seen better days they were flat and no support. I asked for additional pillows but they never came. I ended up folding my coat under the pillow. This is supposed to be 4 star sadly this was not our impression.

We stayed here for work for three days and found it a good experience. The food in the evening is nice. A gentleman named Kaspars helped us out when we were late for breakfast, he made us eggs and looked after us well. Gym is handy too

Really glad came to see Anita the sports therapist in this hotel. I completely benefited from the treatment. Jerry and Stefan were very helpful and created a warm atmosphere in reception. Will definitely be coming back here again.

Visited this hotel for a gospel concert and the staff at reception especially Yvonne was outstanding - making sure we had everything we needed. The highlight of stay was Caroline from the moment we entered the restaurant area- we received the warmest welcome and the best customer service I have ever received. I will return just because of this lady. Caroline made everything easy from service to information around the hotel for our comfort. I give this hotel 5 stars ⭐️ ⭐️⭐️⭐️⭐️ for the service, kindness and professionalism I experience during my stay - it made me wish I had booked a longer stay.