ibis Styles Birmingham Centre

From the moment we walked in the staff went over and above helping us. They were friendly and very accommodating. The hotel is basic but ideal and very clean. Service was very personal and helpful and hotel so close to the ICC which is where we went to an event and also close to the shopping areas. Breakfast was again basic, but superbly laid out and replenished. Parking secure and ample space. Would recommend this hotel as staff and facilities were fantastic.

Nice and clean hotel, well done to the cleaners.Pleasant reception ideally placed and fairly quiet. Lovely hot breakfast to start the day. The small bar is well overpriced for a beer, but would definitely visit the hotel again and would recommend it to other visitors.

Came back to the hotel just after 11. No beer available. Absolutely rubbish. Not good enough. Paid for a room and breakfast, expecting a drink. Just filling in enough words for the review. IBIS, please sort your admin out. See below for excuses.

Really enjoyed our stay here, only 1 night to see the proclaimers at the nearby symphony Hall (about an 8 min walk), had room 328, a twin room on third floor, nice roomy and modern. Lovely big shower, nice bed, big tv and very clean also quiet. Friendly check in and easy access to room via a lift. There is a free drinks machine in lobby available 24 hours, teas, coffees and hot chocolate available. Few things that would have improved out stay would be :- firstly more choice at breakfast, for the price of £9.50 each I would expect more choice of hot food, there's only sausage, bacon, scrambled egg, beans and Hash brown valid on offer, at least tinned tomatoes and mushrooms, cold food ok, croissants, pain au chocolat, cereals, Yoghurts, fruit and ham/cheese, also the orange juice is vile, was 100% watered down, we couldn't drink it. Secondly choice of hot choc in room and couple of biscuits and thirdly is the parking, it costs £13 per 24 hours which was fine, but the machine to get into the car park is broken so we were sat there for a while wondering what to do, a security guard was letting someone out so I asked how we get in, he looked at me puzzled and said 'I can't let you in, have you checked in?' I told him 'no, we have got to park up before we can check in' he again looked confused and said 'I've been told by my boss I'm not to let people in' he then begrudgingly opened the barrier for us. This needs to be sorted as it made us feel we were doing something wrong, found out from reception that the man should have let us straight in, if only they get the machine sorted it would make it a lot easier. Apart from those few niggles we thoroughly liked our 1 night here and would 100% stay here again, maybe just have breakfast elsewhere with more hot food choice.

A group of 22, we stayed for 4 nights over a weekend. The bedrooms are well appointed and serviced. Public areas are open and convenient. Breakfast is buffet style and includes continental and full English components. But what makes a good hotel is not a list of the facilities - it is the way it all works and this depends on the staff. The staff here were helpful, efficient and friendly. They are always ready to assist in any way and to do so cheerfully. A good location for visiting the centre of Birmingham or the Jewellery Quarter