Mercure Birmingham West Hotel

A really good place to use as a base to explore this area and a perfect location if you're visiting the Commonwealth Games. The staff were all great - very friendly, welcoming and helpful and you felt like a valued guest. The public areas were well maintained and attractive and the rooms were spotlessly clean - top marks and many thanks to the housekeeping staff. There were also lovely additional (and unexpected) touches - a handwritten postcard saying welcome to Birmingham and a bag of sweets, plus a small packet of seeds - slightly odd, but rather sweet and thoughtful. The bed was very comfy and the temperature in the room was adjustable to suit. The rooms we had (360 and 362) were very quiet. The hotel restaurant has plenty of choice: the food was good, nicely presented and the portions generous. Again, the waiting staff were really great. There was plenty of choice at breakfast too and the hot dishes were checked regularly and replaced when running low. The restaurant was also very clean and tidy, with clear care being taken. Lots of parking space and all seemed secure and well lit. All in all a great stay - thanks very much!

When we first arrived we were disappointed with the exterior but we were pleasantly surprised when we entered the hotel. The reception area was nice and modern. We were given a warm welcome and we were able to check in before 3.00pm. The room itself was pleasant, maybe a bit small . It was clean and modern. We did not use the leisure facilities, so cannot comment, breakfast was good, lots of variety, cold and hot choices.Great price for the fact that the Commonwealth games were happening and most other hotels had doubled their prices.

this hotel was lovely from start to finish. When we walked through the door the staff were so friendly and so helpful. We did arrive early and one room was ready the other wasn't, so we had some lunch while we waited. Again the staff were pleasant and friendly. The staff on reception helped with transport to the opening ceremony of the commonwealth games, gave us the information we needed to get round the city. Changed the menu when asked as one of our party had food problems. It was also very clean and rooms were clean. Only on the last day did we have a problem with the milk in the room we didn't have any left in our room by the maids. There had been some on the reception desk the rest of our stay but not the day we needed it. Other than that a very pleasant stay, and would definitely stay again.

I stayed at this hotel many years ago and wasn’t expecting great things to be honest!! We were pleasantly surprised. It has been modernised well and we thoroughly enjoyed our stay. Room was comfortable and clean! The bar area was lovely and the staff (Arita, Stefan and the lady on reception who checked us in (sorry didn’t get your name) where all friendly and professional!! Great evening.

It was an extremely uncomfortable stay. At night, the electricity went out and I was left to wait for the issue to get fixed for two of the total eight hours of my stay. The facilities were old, and the rooms were small. On the positive, the personnel were very kind and helpful.