Mercure Telford Centre Hotel 4 estrelas

I book my room at 19:30 via the Accor website, I arrived at the hotel around 23:00 after traveling for 2.5 hours to be informed there was no room available. After some discussion and bring another member of staff over they found a room that was marked for maintenance, while to room was checked I rechecked the Accor website and app to see if I could book a room at this hotel and to my surprise there was twin rooms classic room and king size privilege room showing available, when I challenged the staff member has to why I could still book room the only reply she could come back with "It's not my fault sir". The other staff member returned to reception to inform me that the room had been checked and she could not find a problem and I was asked if I would accept the room, I only had two option 1. travel 2.5 home to travel back again tomorrow morning or 2 stay. I agreed to accept the room with no apology from the staff or acceptance there was a problem, had a left the reception a couple arrived to also find they didn't have a room that was book over a month ago. this seems to be the storey of the night because there was at least another three people with the same problem. I dropped my bags off in my room and then went to the bar to get a drink to find no one behind to server, after waiting 5 min one of the staff from reception came over to server me. Once I had my drink I then tried to found a clean table, all the tables either had dirty plates or glasses or both, it was left up to the customer to clean off and to use a dirty table. The next morning I went to the restaurant for breakfast, cross contamination with the food was not a problem, utensils that was used for meat products was also used for non meat product (only 1 set per two dishes), also the quality was very poor, I wish i'd not paid from breakfast and just use the McDonalds around the corner. Considering COVID this hotel seems to have dropped all protocols and just didn't feel safe. I've used Accor hotels for work over the past 8 years and I must say this is the worst hotel under this brand I've stayed in and will think twice before staying in one again.

Nice clean room. Good value. Near amenities. Good receptionist. Unfortunately due to Vovid-19 issues the gym and spa was not open. My room was a little noisy due outside canopy. Would recommend again. Pleasant.

We stayed two nights for a Sci Fi event. Our room was very comfortable and the front desk staff were helpful and friendly. The woman in charge of the restaurant/bar worked what appeared to be 18 hours a day trying to make things run smoothly. Most of the servers however were clueless and inexperienced.