Hôtel Mercure Telford Centre 4 étoiles

This was my first time visiting Mercure Hotel Telford. What a gem of a hotel. Fantastic location, 10 minutes walking distance into the city centre. The hotel bedrooms are very clean and spacious. We had a welcome gift when we arrived and some swans were made on the bed. We ate in the restaurant, the food was incredible. I went for the Rump steak and hubby had the steak and ale pie. Prices were reasonable for a 4 star hotel. Breakfast was lovely, very well cooked. Great service from Dean and Helen in the restaurant. Also John the breakfast chef was great! The swimming pool was very nice and clean, and the two gyms were very good. I wish we had longer at the hotel. We will be back for sure.

Had a great experience in the leisure. Sean was very helpful and knowledgeable and offered to show myself and my partner around all of the leisure facilities. Love to see that there is work being done in the fitness room. Overall a fantastic experience. :-)

This hotel was so dated. Heating barely turning on and even working. The shower edges and rims all nasty. Worst was the windows. Mould and white stuff and damp everywhere. Some pictures show how nasty the windows were. So bad that infact the white curtains were developing mould. I will never come back here and not much faith in this brand. Sadly not worth reviewing anything else as the room was pretty poor.

Stayed as a couple this weekend for the first time. I did email ahead to ask for any complimentary upgrades due to being a belated special occasion. Promised complimentary drinks and petals on the bed which never happened. The room was slightly smaller than expected and was a little disappointing, no bath. I felt the bathroom was a bit grubby, the door needs replacing and no extraction fan. A shaving mirror attachment on the wall with no mirror. Although we popped the air conditioning up to the maximum the room was still quite chilly. The black out curtains were good. And a good size TV. What stood out for us was the staff mostly and the restaurant/food. Lovely bar area with a very nice ambience. We ate in the restaurant both nights of our stay. I would recommend to book however meals are served in bar/ lounge too. The food was very good including the service. James, Carly and a lovely Asian girl unfortunately didn't get her name. I think it would be beneficial to make happy hour on cocktails 6pm till 7pm more noticeable and also daily specials including a drink if you eat in the bar area. Facilities were quite disappointing such as the swimming pool, jacuzzi & sauna. I personally didn't use the gym. The changing rooms were grubby and in desperate need of updating. The pool area needs more lounge/chair facilities. The jacuzzi seemed to have a film of scum on the top. It wasn't very pleasant. Overall we did enjoy our stay and would return even for the bar and restaurant area and brilliant staff.

Nipped in for a couple of drinks to meet family. Carly was great and very attentive. Place was tidy and clean. Atmosphere was pleasant. Not stayed here but would go back again for the bar as there aren't the usual Telford clientel.