21c Museum Hotel Louisville 4 stars

Customer review rating (ALL Rating) 4.6/5 1,286 reviews

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21c Museum Hotel Louisville - Image 1
21c Museum Hotel Louisville - Image 2
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700 West Main Street, 40202 LOUISVILLE, United States

Description

Hotel extras

  • Combines contemporary art, bespoke design and a chef driven restaurant

  • Innovative American cuisine at award winning Proof on Main Restaurant

  • Over 9000 sq. ft of Gallery and Public space featuring contemporary artwork.

  • Custom-designed furniture, comfortable beds, plush robes, and Malin + Goetz bath amenities.

  • 21c Louisville was designed to reflect both its historical bones and its contemporary new life

Our accommodation(s)

Hotel location

21c Museum Hotel Louisville

700 West Main Street
40202 LOUISVILLE
United States

GPS:38.2567817, -85.7617756

Telephone
Fax +1 502-217-6301

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PROOF ON MAIN

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,286 reviews

TripAdvisor Rating  4.6/5  1,946 reviews

Customer review rating 4.0/5

Fedrisza V. Friends - Confirmed reviews ALL

i enjoyed the room upgrade very much. thank you.

Dear Fedrisza V., Thank you for your feedback. We are thrilled to hear that you enjoyed your stay and appreciated the room upgrade. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Emily O. Reservationist 21c Museum Hotel Louisville

Customer review rating 5.0/5

Jeff L. Business - Confirmed reviews ALL

Excellent Customer service and care, with a very eclectic decor.

Dear Jeff L., Thank you for your kind words regarding our excellent customer service and unique decor. I will share your review with our team as I am certain it will serve as encouragement as we continuously strive to improve our level of service in order to enhance the overall experience for each of our guests. Warm regards, Emily O. Reservationist 21c Museum Hotel Louisville

Customer review rating 1.0/5

Jessica M. Couples - Confirmed reviews ALL

I made this reservation as part of the "Chase Edit" program which I have used on many other occasions. Unfortunately, this hotel did not in any way live up to my expectations. The only reason I gave a 2 and not a 1 is because I did receive an upgraded room on check in. Unfortunately, even that room was disappointing as the walls were very thin and we were next to a very loud family with children. If you are a light sleeper this hotel is not for you. We were supposed to receive a 100$ room credit which I excitedly scheduled a spa service which is what I always use the credit for. Upon check in I was told that the credit could not be used at the spa. Upon further investigation, the only place you could use the credit was at the restaurant which was not made evident anywhere prior to check in. My husband and I had plans for meals outside of the hotel during out visit. We would have never used this hotel if these restrictions were made evident. I requested to speak with a manager to see if at the very least it could be applied to parking and there was not manager available all weekend. I requested the manager reach out on Monday... still nothing. In addition, I am pregnant and my husband doesn't drink. The welcome bonuses were pours of whiskey at the bar and bourbon chocolates. While I understand that Louisville is known for their distilleries, it is unacceptable for there to be no alternatives for sober guests. The premise of this hotel is cool however the customer service and the reality of what is provided did not live up to expectations.

Dear Jessica M., Thank you for sharing your feedback regarding your recent stay at 21c Museum Hotel Louisville. I sincerely regret that your experience did not meet your expectations, particularly in relation to the noise levels and the use of your property credit. We strive to provide a comfortable environment, and I apologize for the disturbances you encountered from neighboring guests. Regarding the property credit, we are sorry for the confusion with our team and it is applicable to (Food & Beverage/Valet/ In-Room Dining/and In-Room On Demand Entertainment). I understand how this may not have been clearly communicated prior to your arrival, and I appreciate your feedback on this matter. Additionally, we have refunded the valet for a total of $37.28 on 12/11/25 and apologize this was not completed at the time of your departure. We also acknowledge your concerns about the welcome amenities, and appreciate your input on providing alternatives for guests who do not drink. We are committed to improving our guest experience and will take your comments into consideration. Please let us know the next time you are looking to stay in Louisville and we would love to make it up to you on your next trip. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, 21c Museum Hotel Louisville lo…

Customer review rating 5.0/5

Jenn E. Business - Confirmed reviews ALL

Traveled as part of a work conference and it was an incredible experience. The staff was amazing from front desk check in to the bar and housekeeping. The building is amazing and the art is interesting. It's rare to say that a hotel is a "delight" but this one definitely was.

Dear Jenn E., Thank you for your kind words regarding your recent stay at 21c Museum Hotel Louisville. We are delighted to hear that our team provided you with exceptional service and that you enjoyed the unique atmosphere of our hotel. We're also so pleased to hear that you appreciated our sustainability efforts throughout. Your feedback will surely serve as encouragement for our staff as we continuously strive to enhance the overall experience for our guests. Warm regards, Emily O. Reservationist 21c Museum Hotel Louisville

Customer review rating 5.0/5

Deidra J. Business - Confirmed reviews ALL

I stayed at 21c Museum Hotel for a summit. It was an awesome experience. The whole 21c team provided exceptional service! The ambience, the guest rooms, the food - it was top notch. If I have the opportunity to visit Louisville again, I would definitely consider a stay here.

Dear Deidra J., Thank you for taking the time to share your wonderful experience with us here at 21c Museum Hotel Louisville. We are absolutely thrilled to hear that you enjoyed the ambience, guest rooms, and food during your stay. Your kind words regarding our team's exceptional service will certainly be shared with them, as it serves as encouragement in our continuous efforts to enhance our guests' experiences. We look forward to welcoming you back on your next visit to Louisville. Warm regards, Emily O. Reservationist 21c Museum Hotel Louisville

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Other web-users rate our hotel

  • 433 reviews 9.5/10 Location
  • 648 reviews 8.5/10 Room
  • 698 reviews 8.9/10 Service
  • 277 reviews 9/10 Food
  • 207 reviews 8.5/10 Cleanliness
  • 200 reviews 9.2/10 Vibe
  • 164 reviews 9.1/10 Bar
  • 106 reviews 7.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.