Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

Tripadvisor puanı 4.5/5 1.041 görüş

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170 Jalan Bukit Bintang, Kuala Lumpur, 55100 KUALA LUMPUR, Malaysia

Açıklama

Otel ekstraları

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Konaklama olanaklarımız

Otelin konumu

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.148601, 101.714946

Telefon
Faks +60 3-2117 2999

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

TripAdvisor Derecesi  4.5/5  1.041 görüş

2024 mükemmeliyet sertifikası

Disappointing Pool Policy and Poor Management Response

Tripadvisor puanı 3.0/5

Smartie X TripAdvisor onaylı yorum

I’ve stayed at many hotels across various countries, and this is the only hotel where I’ve experienced a ban on swimming during light rain. Given that Kuala Lumpur experiences rain on 60% of the days annually, this policy effectively means the pool is closed for over 210 days each year. If this is a recurring issue, the hotel should implement practical solutions rather than compromising the experience of paying guests who expect access to its facilities. What’s even more frustrating is the inconsistent enforcement of this rule. On one occasion, I was asked to leave the pool during very light rain, yet on another day, I saw other guests enjoying the pool during much heavier rain. This lack of consistency is baffling and unfair. To top it off, the manager on duty showed no initiative or willingness to address my concerns, which only added to my disappointment. For a hotel of this calibre, I expected better. I hope the management takes this feedback seriously and makes meaningful changes to improve the guest experience.

Very nice service, yuen and lyod from GSA very nice and kindly, all its okay , the only problem is security guard

Tripadvisor puanı 4.0/5

Muhd R TripAdvisor onaylı yorum

The room very nice and clean , the GSA name yuen&lyod very kindly and nice service And also with HOUSEKEEPING and BELLMAN , but the security very stupid A.K.A bodoh , tak boleh cakap melayu & english , i saw him drinking carlsberg behind the wall , and i talking with him like talking with wall , but all its okay, only the nepal or bangla need to improve or replace him . i very enjoy the hotel , only the is security is problem

Hotel options

Tripadvisor puanı 5.0/5

Faezeh S TripAdvisor onaylı yorum

I went to this Hotel in November 2024. The staff members' attitude were nice, they have daily cleaning room, safe area with high speed wifi. The breakfast options are too much and many delicious options are there with Malaysian foods at a big restaurant. The pool was calm on the roof with the city view, just it has time limitation till night. You can go to gym at anytime. It’s near to shop centers and city centers like Petronas Twin Tower by walk. I can say I’ll go there again next time I go to Kuala Lumpur;)

Excellent hotel for business or leisure.

Tripadvisor puanı 5.0/5

SuhaimiKuantan İş - TripAdvisor onaylı yorum

A very excellent hotel with tip top facilities. I had the opportunity to attend a management meeting here and was very pleased with the establishment. The meeting room was very comfortable with good facilities. The serving for the meeting was very satisfactory with good choices of tit bits. The selection of tea is very commendable as I was served a good tea brand. The room was very comfortable and it just gave you a proper rest after a long meeting. Kudos also to their staff who are very friendly and professional.

DAYLIGHT ROBBERY, STAY AWAY OR RISK GETTING SCAMMED

Tripadvisor puanı 1.0/5

Extraordinary787842 TripAdvisor onaylı yorum

Let me start by saying that I would have given this property 4 out of 5 if there was no issue with Malaysia Tourism Tax collection. Like many other reviews say, the location of this hotel is perfect, right in the centre and connected to the Pavilion Mall. The breakfast was very good in terms of taste and variety of food even though the staff could have been more attentive and polite. The room was spacious and functional but nothing special or memorable. In comparison to other 5-star hotels in KL, this sits at the lower end of the spectrum. However, I have to admit that the price they offer is usually very competitive and much lower than that of Four Seasons, Mandarin Oriental or even Grand Hyatt. One aspect about the room that definitely annoys the light-sleepers like me is the quality of soundproofing material. The wall between rooms is paper thin to the point that you can hear every banging, knocking, door opening/closing that happens in your neighbour's room. You will hear the noise even though your neighbour does not intend to make any noise. Thus, if you happen to be next to noisy neighbour, you will absolutely have the hard time falling asleep. Now is the most heinous part. When I was checking-in, Mr.Frankie at the reception never mentioned about Tourism Tax at all. This made me believe that the tax had been collected and paid by Agoda. However, when I was checking-out, the front desk lady and her supervisor (I forgot their names, but it was on Friday 27th of November 2024 at about 08:30am) insisted that I had to pay the Tourism Tax for 2 rooms and 2 nights. I protested because nothing about Tourism Tax charges was brought to my attention during check-in but they did not care. The supervisor even used his secret weapon by saying "Sir, in this case we just collect the tax payment from credit card you used for incidental charges" At this point I raised my voice as I was so irritated by the way he handled this situation. As I had to catch my flight, I absolutely had no time to run through my email to find the proof of Tourism Tax payment from Agoda. At this point, I only had two options: A. Pay the tax amounting to 40 Ringgit or B. Just leave and them charge my credit card. To me this way of collecting Tourism Tax is DAYLIGHT ROBBERY. This is such a PREDATORY practice. Pavilion Hotel only raises the point related to Tourism Tax during check-out, so the guests will have no choice but to pay the taxes that they may have already paid or risk missing their flight. As a comparison, The Hotel I stayed in Melaka (not even a five-star property) explained about and collected (if applicable) Tourism Tax during check-in so if there is a discrepancy, the guests would have enough time to clarify the charges during the stay. To make the matter worse, I have been back home for almost a week and finally managed to find the proof from Agoda about Tourism Tax payment. I was very upset so I sent an email to Mr.Azizan (the Reservation Manager) but he does not reply. This shows that the management actually supports the nasty way of making some extra Ringgits dishonestly through Tourism Tax Scheme. SHAME!!!! To end my review, I wish to suggest all fellow travellers to stay away from this property. There are many nice hotels in KL that do business honestly.

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Yakınlardaki diğer tesislerimiz

Kuala Lumpur şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.