ibis Kuala Lumpur City Centre 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 2.232 görüş

En iyi fiyat
garantisi
ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
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ibis Kuala Lumpur City Centre - Image 4
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Açıklama

Otel ekstraları

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Konaklama olanaklarımız

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Otelin konumu

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telefon
Faks +60 3-2778 3300

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  2.232 görüş

TripAdvisor Derecesi  3.8/5  523 görüş

Bad house keeping or front desk service!

Tripadvisor puanı 3.0/5

Vince L Friends getaway - TripAdvisor onaylı yorum

I frequent patronise this property almost every month when I'm in KL. Today was quite upset on the service the hotel provided. (Knowing this property is 4 star and under Accor). My friend spills a packet of water with ice all over the floor and even affect the curtains. So I called the front desk (17 April 8.30pm) and Melissa answered and I told her the situation. She mention she will inform the housekeeping to attend. I waited 15mins and called back, and she mention she informed the housekeeping. I have waited for 45mins and there is still noone here. End up me and my friend clean the mess. We were hoping they help us in cleaning bcos they are sweet stuff and we can only use tissue and water to clean. Quite disappointed in this Accor property and I'm hesitant to come again.

Mr Vince, Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience you experienced during your recent stay. We truly value your loyalty and are very sorry to hear that our response fell short this time. What you described is certainly not the level of service we aim to provide, and we regret the delay and lack of assistance after your call to the front desk. We understand how frustrating this must have been, especially given your history of staying with us regularly. Please rest assured that we are addressing this with our team to ensure such lapses do not happen again. Your experience matters deeply to us, and we hope to have the opportunity to restore your confidence in our service on your next visit. Thank you again for your continued support, and we hope to welcome you back under better circumstances. Warm regards, Vivian Chu Hotel Manager

Awful!

Tripadvisor puanı 1.0/5

Anthony P TripAdvisor onaylı yorum

We stayed in Room 1301 for a long stay. The room was noisy with neighbours coming and going at all hours of the night 3 or 4 to a room. The shower had a rancid smell for all of our stay, as if a dead rat had atrophied in the drain. We did ask at reception and emailed in advance before our stay twice for a higher level room but was refused . The windows in the room were absolutely filthy with algae covered obstructed views, so we just shut the curtains permanently. We won't be staying again

Mr Anthony, Thank you for sharing your feedback. We deeply apologize for the issues you experienced during your stay. We understand that noise, unpleasant odors, and cleanliness are crucial factors for a comfortable visit, and we regret that we did not meet your expectations in these areas. We sincerely apologize for the noise disturbances and the condition of the shower and windows in your room. This is certainly not the experience we aim to provide, and we will immediately address the concerns you raised with our housekeeping and maintenance teams to ensure these issues are resolved. We also apologize that we were unable to accommodate your request for a higher-level room; we strive to fulfill all requests when possible, and it’s unfortunate that we could not do so on this occasion. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance in the future. If you’d like to discuss your experience further or if there’s anything else we can do to make things right, please don’t hesitate to reach out directly. Best regards, Vivian Chu Hotel Manager

Room for improvements.

Tripadvisor puanı 4.0/5

Catwoman1105 Aileler - TripAdvisor onaylı yorum

We stayed for 3 nights and its our first stay at this hotel. The guests are multi-nationalities so are the staff. Security wise is tip top. Buffet breakfast was delicious. Do note that this hotel only cater buffets for bf, lunch & dinner. No ala carte. There's a minimart just across. I felt the guy at the reception was unhelpful when we request for early check-in as we arrived at 2pm. When requested to check if the room is ready, he refused to check and told us the official check-in time is 3pm and take a walk. Well, we knew that. Too rigid. So we took a walk during the hot midday sun. Deluxe Room was slightly bigger in comparison however, not much storage compartments. No room service as well. Ours is a corner room and has zero view, just construction. Better bring ur own toiletries. Gym has no dumbbell. All in all, i've stayed at better hotels for a 4*.

Sir/Mdm I am writing to apologize for the unfriendly hospitality you experienced during your recent visit to our home. We understand how important it is to make our guests feel welcome and we are deeply sorry that we failed to do so. We understand that it is our responsibility to make sure our guests are comfortable and feel at home. We regret that we did not provide you with the warm and inviting atmosphere that you deserved. We should have been more attentive to your needs and made sure that you felt welcomed and appreciated. We are sorry that we did not make the effort to get to know you better and make your visit more enjoyable. We should have taken the time to learn more about you and your interests, and we apologize for not doing so. We are also sorry for any inconvenience we may have caused you during your visit. We should have been more accommodating and understanding of your needs. We should have been more flexible and accommodating to your requests. We understand that our lack of hospitality has caused you to feel unwelcome and uncomfortable. We are truly sorry for this and we promise to do better in the future. We will strive to make sure that our guests feel comfortable and welcome in our home. Once again, we apologize for the unfriendly hospitality you experienced during your visit. Looking forward to welcoming you again soon. Thank you, Vivian Chu Hotel Manager

Warm & Professional Hospitality!

Tripadvisor puanı 5.0/5

GrandTour47405045791 Solo travel - TripAdvisor onaylı yorum

Exceptional service at the front desk! The guy name Hasyim was friendly, professional, and went above and beyond to ensure a smooth check-in. Truly made my stay enjoyable. I arrived at the hotel exhausted after a long flight, but he greeted me with a warm smile and made the check-in process smooth and quick. He even recommended some great local restaurants and must-visit places, which was really helpful as a first comer to Malaysia 🥰

Sir/Mdm Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Best, Vivian Chu Hotel Manager

Wonderful Stay with Exceptional Hospitality

Tripadvisor puanı 5.0/5

HeartfulWanderlust Aileler - TripAdvisor onaylı yorum

We were satisfied with our stay at the Ibis KLCC! The hotel is within walking distance of KLCC, and we could even see the Petronas Towers from our room. There is a minimarket right in front of the hotel. The service was excellent. On the day we checked out, we didn’t have time for breakfast at their restaurant, so we requested some takeaway bread. We were amazed when they prepared a nasi lemak to-go meal along with the bread and mineral water. Thank you so much for your hospitality!

Sir/Mdm Thank you for your feedback! Your input is valuable, and we're always working to make improvements based on customer suggestions. We always strive to exceed expectations, and your feedback helps us identify areas for improvement. Please let us know if there is anything specific you would like to see improved in our product. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best, Vivian Chu Hotel Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 2.704 görüş 7/10 Hizmet
  • 157 görüş 4.6/10 Wifi
  • 1.617 görüş 7.5/10 Hijyen
  • 1.196 görüş 7.4/10 Kahvaltı
  • 670 görüş 8.5/10 Otel Ambiyansı

Hizmet sağlayıcı Trustyou

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Kuala Lumpur şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.