Novotel Kuala Lumpur City Centre 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 3.384 görüş

En iyi fiyat
garantisi
Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 Kuala Lumpur, Malezya

Açıklama

Otel ekstraları

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • A MYR10 Tourism Tax per room per night applies to all foreign guests, payable at the hotel.

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Otelin konumu

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malezya

GPS:3.151229, 101.71252

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Food Exchange

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine available for lunch and dinner. Treat yourself to the indulgent palatable a la carte menu for a feast.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  3.384 görüş

TripAdvisor Derecesi  3.7/5  4.736 görüş

Great location and value

Tripadvisor puanı 5.0/5

Amanda E TripAdvisor onaylı yorum

We stayed at the Novotel for 9 nights and enjoyed our stay. I had read quite a few negative reviews so wasn’t sure what to expect but we were very happy with the room, the service, the cleanliness, the facilities, the food and the location. We look forward to staying again soon.

Somewhat Happy Ending to a Comedy of Errors

Tripadvisor puanı 2.0/5

Tommy K TripAdvisor onaylı yorum

Stayed at the Novotel Kuala Lumpur City Centre for two nights as an ALL Plat. Poor overall experience, though the executive lounge on the first floor was a nice touch and offered some decent amenities (particularly premium sparkling and still water) Arrived at the Novotel at 12.30pm but room was not ready despite prior conveyance of arrival details. Quite pointless to proactively reach out to Plats to get arrival information only to reply that check-in is subject to availability and if the room can't be ready 1.5 hours ahead of regular check in. Might as well not reach out with a pre-arrival email at all. Faced significant issues with laundry not being returned on time which the property claimed was due to a missing deposit (despite no such specific instructions being provided). There were also issues around not being able to contact an operator via the in room phone, which represents not just a service but also a safety issue. The delayed laundry required a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily. It was disappointing that the hotel's internal discussion with its GM allegedly determined that the hotel would not provide any service recovery. This was not very hospitable, particularly when the decision was made with false information. The hotel had also unilaterally charged the guest's credit card (even after being informed that the guest would like to speak with a management rep in the afternoon) after the false assumption that the guest departed (despite luggage being in the hotel's possession). Charging a credit card that is not on file is disingenuous when the hotel was relying on the argument of not having a credit card on file as justification for the laundry issue and lack of service recovery. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business. At the Novotel's price point, there is absolutely no reason for prospective guests to stay here. Those looking for access to Pavilion can stay at the JW or Grand Millennium, while ALL Elites will be better off at the Pullman.

Premium breakfast experience at the Premier Lounge

Tripadvisor puanı 5.0/5

CheongKamHoe TripAdvisor onaylı yorum

I was being invited to have breakfast at the tastefully-decorated Premier Lounge by a friend recently. While The spread was somewhat small but it was adequate and yummy. Yet what stood out was that Novotel, a 4 star hotel could have easily surpass any r 5 star hotel lounges in the vicinity given the high quality of food and beverages served. While the bread section at the premier lounge was small but it offered Payson Bretton Butter, a premium French butter. That was a rarity at a 4 star. Moving on, the local fares like Nasi Lemak was so good. I particularly loved the aroma of the chilly paste which went so well with my coconut milk rice. In addition, premium sparkling and still water San Pelligrino and Aqua Panna were served throughout along with coffee and tea. Such beverages can only be seen at a 5 star property and mind you not all 5 star lounges may want to have that as they are costly drinks. To elevate my breakfast experience, the staff, both Asif and Rasid were superb. They wore genuine smiles and were more than happy to be at your beck and call. I think Novotel has definitely hired the best staff. I have stayed there at least twice and i still remembered how proactive and guest- orienting the GM, Ms Angelia Ku was. I wanted to actually meet her that very morning. However she was away. To the management and GM, tq for having me and I definitely will book another stay in the near future to enjoy such sumptuous breakfast again.

Dear Cheong Kam Hoe, Thank you sincerely for sharing such a thoughtful and generous review. It brings me great joy to know that your breakfast experience at our Premier Lounge was memorable, and that the quality of our offerings. From the local dishes to the premium beverages — exceeded your expectations. I am especially proud to hear your kind words about Asif and Rasid. They embody the service culture we strive for at Novotel Kuala Lumpur City Centre, and I will personally share your compliments with them. Your recognition of our efforts, including the leadership of our team, truly means a great deal. I am sorry to have missed the opportunity to meet you during your visit, but I hope to welcome you personally on your next stay. Thank you once again for your continued support, and we look forward to hosting you again soon for another delightful experience. Sincerely Angelia Ku General Manager

Good Service

Tripadvisor puanı 5.0/5

Hon yan C TripAdvisor onaylı yorum

I would like to compliment your team specially Soon, Mehedi and Mamun provide good service. The staff were attentive, polite and made the dining experience very pleasant. Food was good and will recommend to my friends. I also loved the atmosphere here. The service team made us feel so comfortable

Dear Hon yan C, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that Soon, Mehedi and Mamun made your dining experience enjoyable with their attentive and warm service. It’s great to know you enjoyed the food and atmosphere as well. Your kind words motivate us to keep delivering our best. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre soon. Sincerely Angelia Ku General Manager

My Novotel…

Tripadvisor puanı 5.0/5

Exuro30 TripAdvisor onaylı yorum

As always, we had a great stay and it is really nice to see some familiar faces in the frontdesk. Suprisingly, I got the same room again lol. Although, the breakfast area changed it is still my favorite hotel in KL. The location, the people, and the service. That is experience.

Dear Exuro30, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and were greeted by familiar faces at the front desk. It is great to know you got the same room again and we will take that as a compliment. We are also happy that you enjoyed our refreshed breakfast area while still feeling at home at your favourite hotel in KL. Your kind words about our location, team, and service mean a lot to us. We look forward to welcoming you back for another memorable stay soon. Sincerely Angelia Ku General Manager

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 2.752 görüş 9.5/10 Konum
  • 2.296 görüş 7.7/10 Oda
  • 2.396 görüş 8.5/10 Hizmet
  • 51 görüş 7.2/10 Wifi
  • 1.184 görüş 8.3/10 Hijyen
  • 979 görüş 5.7/10 Konfor
  • 915 görüş 6.9/10 Kahvaltı
  • 179 görüş 5.5/10 Havuz

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