Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 4.3/5 2,961 reviews

Best price
guarantee
Novotel Miami Brickell - Image 1
Novotel Miami Brickell - Image 2
Novotel Miami Brickell - Image 3
Novotel Miami Brickell - Image 4
1500 Southwest 1st Ave, 33129 Miami, United States

Description

Hotel extras

  • Pet friendly hotel in Miami! Accepts dogs and cats up to 15 kg

  • Enjoy one of the best hotel pools in Miami, on the hotel's rooftop

  • Hotel in Miami near Cruise Port: 15 minutes away

  • Family hotel in Miami: accommodation for up to 4 people

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light

Our accommodation(s)

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

GPS:25.75996, -80.19911

Telephone
Fax +1 786-646-9383

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,961 reviews

TripAdvisor Rating  4.5/5  3,070 reviews

Certificate of excellence 2024

Great dinner and service !!! Love it !!

TripAdvisor rating 5.0/5

Michelle R TripAdvisor review

Today I went for dinner with mom and José Freitas was in charge of our dinner. His service was amazing, his recommendations were very accurate and his ice coffee with vanilla was great !!! We really liked it !!!! 100% recommended !!!! The food was very fresh !!

Great Worker & Time at Novotel

TripAdvisor rating 5.0/5

Ayan R TripAdvisor review

I am writing to express my utmost appreciation for the exceptional service provided by Myriam during my recent stay at the Novotel Hotel. Her dedication to ensuring a memorable and comfortable experience was truly remarkable. From the moment I arrived, Myriam greeted me with a warm and genuine smile, setting the tone for a wonderful stay. Her professionalism and attention to detail were evident in every interaction. Whether it was providing insightful recommendations about local attractions, promptly addressing any requests, or ensuring that my room was impeccably maintained, Myriam consistently went above and beyond.

Horrible Front Desk

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Was staying at the Novotel for a work trip. Upon checking in the woman at the front desk was very rude. She scoffed and laughed at me when I spelled my name out when giving my email address(sometimes my name is misspelled, so I typically do that), she acted like it was redundant and dumb of me. Why not be polite? It’s literally your job. When I arrived it was later in the day and I was very tired and hungry from my flight. Despite her poor attitude I was still very excited to try their room service. When I tried to scan the QR code on the information flyer I was given at the front desk it kept bringing me to a broken link. I then tried to go to the online menu that apparently had a link to ordering room service, there was a bubble that said “order online”. It was non-clickable. It quickly became apparent that none of their tech was done at a professional level. So I decided to text the number that is also provided to order room service, no one responds for 10 minutes. I am then told to use the QR code which doesn’t work. Someone texts me half an hour later asking if I put my order in, obviously I hadn’t. But I had already decided to order takeout as I was starving. When my takeout arrived they had forgotten to provide utensils, so I call the front desk and ask if I could have utensils brought to my room. They say “no, you have to go ask the restaurant”. How incredibly obnoxious. Isn’t this a 4-star hotel? You can’t provide a guest with utensils? What if I came for my birthday and had a cake and wanted some forks brought up? I would have to go to the restaurant and ask for forks? Well I read another review online where the same thing happened to another guest and they actually went to the restaurant first, were told they had to ask the front desk, and then were told by front desk that they only provide utensils when you order room service from the hotel… that’s just bad service. Other things to note: There are also no microwaves in the rooms. All the furniture is trendy and made with particle board in an attempt to look higher quality than it actually is and you can see the fake veneer of wood peeling off in many of the corners. They don’t even provide conditioner in the shower. If front desk was nicer I would forgive the bad tech and the cheapness of the rooms. Also, “Caesar” salad is spelled incorrectly on the food menu which is just laughably unprofessional to me. I’m nit-picking but this an allegedly 4-star hotel, I would expect a lot better but it’s very evident that the people running this place do not care about customer service.

Dear Maggie Mae D., Thank you for taking the time to tell us about your experience at the Novotel Miami Brickell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We will also be reaching out to you directly as well. Sincerely,

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I just don't like that there's a 35 dollar parking fee every night you stay.

Dear Shantell P., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

I wish I had stayed at my last hotel. This looks nice online, but the pool area was small and so dirty. The people up there were not helpful or nice at all. I was given a free glass of wine in the lobby, but when I took it upstairs a manager told me I needed to ask for a plastic glass. I said, Okay. I went to the bar and she watched me wait ten minutes for a a plastic cup. Not offering to help. Food and dirty towels and glasses were everywhere. Not crowded. No one attempted to clean up. The key cards needed to move everywhere were annoying as they didn't work. It was a joke amongst everyone trying to help each other. The bed was not comfortable. The shower was messed up and leaking. So in all in all I was ready to leave.

Dear Ann S., Thank you for taking the time to tell us about your experience at the Novotel Miami Brickell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,013 reviews 8.6/10 Location
  • 1,370 reviews 7.6/10 Room
  • 1,472 reviews 7.5/10 Service
  • 26 reviews 3.1/10 WiFi
  • 666 reviews 8/10 Cleanliness
  • 507 reviews 7.9/10 Amenities
  • 443 reviews 8.9/10 Vibe
  • 436 reviews 4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Miami

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.