Berkeley Park MGallery Hotel Collection

Berkeley Park MGallery Hotel Collection

Customer review rating (ALL Rating) 4.0/5 55 reviews

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Hotel extras

  • Rooftop Pool and Deck

  • Beach Club Amenities: Towels & 2 Beach Chairs

  • Historic Mediterranean Architecture with Inner Courtyard

  • In-house Cleo Restaurant

ALLSAFE approved hotel

Hotel location

Berkeley Park MGallery Hotel Collection

334 20th St
33139 MIAMI BEACH
United States

GPS:25.79605, -80.13084

Telephone +1 786-697-1333

Fax +1 786-697-1335

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

CLEO MEDITERRANEO

Cleo Mediterranean is not just a restaurant, it's a destination. With a large open kitchen, intoxicating aromas of exotic flavors, the sounds of OPA! and plates breaking alongside the buzz of laughter and conversation, it's the perfect getaway.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  55 reviews

Good stay and staff very nice & always available.

Customer review rating 5.0/5

Eric N. Families - Confirmed reviews ALL

Very nice. We are fully appreciated. Hotel is very nice, always cleaned. Pool very nice. Staff very kind & pleasant.

Dear Eric N., We very much appreciate your comments regarding your stay at the Berkeley Park MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed stay

Customer review rating 2.5/5

O. Families - Confirmed reviews ALL

The swimming pool and the sun bath area were dirty. No SP towels available at 5pm. Cleaning all days was inexistant. Coffee cups were not washed and not enough drying towels in the bathroom. There was no AccorHotel spirit according to my long customer experience experience. The mood in overall was not warm as it is at all other Accorhotel in every country. The breakfast for 15 dollars is good but choosing a coffee or an orange juice is not part of Accorhotel standards. My overall feeling is this hotel doesn’t have a general manager to drive the team following the Accorhotel policy and customer experience.

Dear Gregory O., Thank you very much for taking the time to share your comments regarding your stay at the Berkeley Park MGallery Hotel Collection. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our service and breakfast options in order to prevent any future occurrences. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Best hotel staff so far

Customer review rating 5.0/5

Alexey Friends - Confirmed reviews ALL

This is the second time I’m staying in your hotel. And mostly becuz of your beautiful staff. They are super friendly and doing great sometimes even more than they have to do. I’m a bit annoying guest but they were so hospitale and patient. Alessandra and Juliet just best kind of customer service I’ve seen so far. Guys also very nice but I don’t remember their names. Next time I’m in Miami Beach make sure I will stay your hotel.

Dear Alexey M., We very much appreciate your comments regarding your stay at the Berkeley Park MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Staff, accurate room descriptions, great price, great location

Customer review rating 5.0/5

Mr. T. Couples - Confirmed reviews ALL

My wife and I had a splendid time, the reception team was very friendly and helpful.

Dear Terry T., We very much appreciate your comments regarding your stay at the Berkeley Park MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The worst experience in my life. Worst front Desk. No manager . No trained personnel

Customer review rating 0.5/5

Wagner F. Families - Confirmed reviews ALL

Worst front Desk. No manager . No trained personnel. I didn’t stay at your hotel. I had a very bad problem in the check in. The front desk atendent could not handle my situation, she was very rude - no solution proposal just “ or take it or leave it” solution. We left, without entering the hotel. I want a full refund.

Dear Wagner F., Thank you very much for taking the time to share your comments regarding your stay at the Berkeley Park MGallery Hotel Collection. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the situation that you encountered during check-in in order to prevent any future occurrences. Please contact us directly as we would like to know more about your experience and hope to have the chance rectify the situation. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 184 reviews 9.2/10 Location
  • 204 reviews 5.7/10 Room
  • 250 reviews 7.3/10 Service
  • 122 reviews 7.1/10 Cleanliness
  • 73 reviews 7.4/10 Pool
  • 63 reviews 3.5/10 Value
  • 62 reviews 8.6/10 Beach
  • 57 reviews 3.1/10 Breakfast

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