曼谷白金水门诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 331 评论

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220 Petchaburi Road, Ratchatevee, 10400 曼谷, 泰国

描述

酒店其他优惠

  • 提供免费无线网络的宽敞办公区

  • 可欣赏城市景观的屋顶酒吧和无边游泳池

  • 国际海鲜自助餐

  • 5 个可灵活调整的会议空间，适合举办休闲/商务活动。

  • 酒店位于白金购物中心内部，靠近出租船、暹罗百丽宫购物中心、BTS Chidlom、Siam 站

我们的客房

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酒店位置

曼谷白金水门诺富特酒店

220 Petchaburi Road, Ratchatevee
10400 曼谷
泰国

GPS:13.749701, 100.54007

电话
传真 +66 2 160 7200

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  331 评论

TripAdvisor 评级  4.6/5  6,655 评论

Hotel Lover

Tripadvisor 评级 5.0/5

Thitiporn C 经 TripAdvisor 认证的评论

All good especially service from Alin,Ice,Earn,Affan,James and Job(Concierge) Room clean nice location , recommend Novotel platinum for holiday in Bangkok

Dear Valued Guest, Thank you for the wonderful recommendation! We are especially proud to hear that Alin, Ice, Earn, Affan, James, and Job at Concierge made your Bangkok holiday so special. We will be sure to share your praise with them personally. We look forward to your next visit to Novotel Bangkok Platinum Pratunam! With best regards, Siriporn Pa. Room Division Manager

From Frustration to Unforgettable Service — A Five-Star Experience!

Tripadvisor 评级 5.0/5

スキブラド バ 经 TripAdvisor 认证的评论

During our stay at Novotel Bangkok Platinum Pratunam, a small room/meal inquiry initially seemed like it could ruin the stay. The first manager quickly limited the options and didn’t fully hear me, even though I initially thought he was just staff, and even after I subtly hinted at sharing feedback online. The next day, when I raised another question about the Premier Parkview Benefits for my room, Ammy, the Director of Food & Beverage (DOFB), stepped in and instantly changed everything. She listened carefully, thoughtfully considered the available options, and never overpromised. She said, “Let’s see what I can do,” and later called back with a win-win solution for both the hotel and me. Her skill and attentiveness turned what could have been a frustrating experience into one of pure delight, making me feel truly valued and cared for. A huge thank you to Ammy for her exceptional leadership, thoughtful problem-solving, and for turning a potentially frustrating stay into a genuinely memorable trip. Thank you, Novotel and Accor Group, for the wonderful experience — and a special shout-out once again to Ammy for going above and beyond!

Dear Valued Guest, Thank you for your honest feedback and the 5-star rating. We sincerely apologize that your initial experience fell short of expectations; however, we are delighted that Khun Ammy (DOFB) was able to step in and turn things around. Your praise for her leadership and problem-solving has been shared with her and our senior management. We look forward to welcoming you back for another seamless stay! With best regards, Siriporn Pa. Room Division Manager

Lack of transparency regarding family room setup

Tripadvisor 评级 1.0/5

NorthStar11837069645 经 TripAdvisor 认证的评论

We booked a Double Room + Child expecting a basic and reasonable family setup. Upon arrival, we were shocked to discover that the room included only one bed, with the assumption that the child would sleep in the parents’ bed. For a hotel that markets itself as family-friendly, this is completely unacceptable, especially for families traveling with older children or teenagers. What made the situation worse is that this critical information was not clearly disclosed during the booking process. Only after check-in were we informed that an extra bed would require an additional charge. Had this been communicated transparently in advance, we would have absolutely chosen a different hotel. Ending a long family trip with this kind of surprise felt misleading and disappointing, and raises serious concerns about transparency in the booking information.

Dear Valued Guest, Thank you for your honest feedback. We sincerely apologize for the disappointment regarding your room setup. We aim to be a family-friendly destination, and it is clear we missed the mark in communicating our bedding configurations to you. We understand how important a comfortable sleep is, especially at the end of a long trip. Your comments regarding transparency on our booking platforms have been noted for immediate review to ensure clearer information for future guests. With best regards, Siriporn Pa. Room Division Manager

met a lady , she brought me to Novotel BKK Pratunam. Thank you. At the bar, Ms Neena provided us good service. Thnx U ❤️

Tripadvisor 评级 5.0/5

sbuckyyy 经 TripAdvisor 认证的评论

Great Service from Ms Neena at Novotel Pratunam Hotel. Enjoy my dine-in. Thank you for the great service and will be glad to be back again

I will never stay at Novotel again, all trust lost.

Tripadvisor 评级 1.0/5

sarahcutting56 经 TripAdvisor 认证的评论

We arrived at Novotel Bangkok Platinum Pratunam on the 20th of October 2025 to be told at check in that the pool, gym and roof view bar were all under construction and closed. We had booked well in advance and did not receive any pre warning of these works so that we could choose to go elsewhere. We were offered a pool at another hotel which is a 20 minute tuk tuk ride away. We are now sitting in our room at 7pm listening to jack hammers which we have been told will continue until 9pm. This feels like a complete scam.

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其他网络用户评价我们的酒店

  • 2,180 评论 9.7/10 位置
  • 1,404 评论 7.7/10 房间
  • 2,748 评论 9.2/10 服务
  • 24 评论 7.9/10 上网
  • 611 评论 8.2/10 清洁度
  • 589 评论 8.8/10 早餐
  • 388 评论 8.1/10 氛围
  • 378 评论 6.5/10 设施

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