曼谷白金水门诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 9,470 评论

安心悦界(ALLSAFE)认可酒店

信息短信

曼谷白金水门诺富特酒店
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+ 23 服务

酒店其他优惠

  • 提供免费无线网络的宽敞办公区

  • 可欣赏城市景观的屋顶酒吧和无边游泳池

  • 国际海鲜自助餐

  • 5 个可灵活调整的会议空间,适合举办休闲/商务活动。

  • 酒店位于白金购物中心内部,靠近出租船、暹罗百丽宫购物中心、BTS Chidlom、Siam 站

酒店位置

曼谷白金水门诺富特酒店

220 Petchaburi Road
Ratchatevee
10400 曼谷
泰国

传真: (+66)2/1607200

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • BUS:  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK:  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN:  Chidlom or Ratchathewi

  • 乘飞机

    DON MUANG 达到 26公里 / 16.16 英里

  • 乘飞机

    SUVARNABHUMI 达到 30公里 / 18.64 英里 - 班车服务 付费

  • 乘火车

    HUA LUM PONG 达到 7公里 / 4.35 英里

GPS:13.750226, 100.54581

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

THE SQUARE RESTAURANT

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

我们的客房

高级房:享受工作与宁静,我们的高级房融合了现代风格的装饰、人体工学的舒适设计和各种高端设施:大双人床或两张单人床、纯平电视、免费 WIFI 上网、保险箱。可容纳 2 位成人和 1 位儿童。 独一无二的体验,工作休闲两相宜。行政房为您提供 VIP 待遇!可使用高级酒廊(供应早餐和晚间鸡尾酒);配备舒适的双人床、纯平电视和免费 WIFI 上网。可容纳 2 位成人和 1 位儿童。

您的会议和活动

我们的会议室

  • 会议室数量:7

  • 最大面积:270 平方米

  • 最大容量:320 个人

  • 最大宴会容量:180 个人

了解更多信息

曼谷白金水门诺富特酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.3/5

9,470 评论

TripAdvisor 评级 4.5/5

5,446 评论

地点一流, 交通便利,曼谷市中心

客户意见评级 4.5/5

陈. 家庭住宿 - 01/11/2021 所有已确认评论

虽然疫情期间,人手不足,但是大家都尽力而为。服务周到。值得称道。

An understaffed hotel

Tripadvisor 评级 3.0/5

Hakan E 23/10/2021 经 TripAdvisor 认证的评论

+ Perfect location + Big screen TV with decent digital broadcast + Gym with decent machines + Executive lounge, but... - ...Canapes in the lounge are so little, so less. It's like a joke - Hotel is extremely understaffed - No HDMI connection for the TV - Very poor breakfast

Pleasant Stay Although COVID-19 Restrictions

Tripadvisor 评级 5.0/5

Best_Cu 27/09/2021 经 TripAdvisor 认证的评论

Firstly, I chose the hotel because of its location which was very convenient for hopping arround shopping malls. Since I was ALL Diamond, the staff upgraded my room to the suite. Due to COVID-19 situation, the club lounge was closed, however, the hotel set up to send me a bottle of wine and some snack. The only disappointment was closing of the swimming pool, in which the staff told me to be opened tomorrow. Unlucky!!! However, it turned out to be a very pleasant stay.

Normal Condition

Tripadvisor 评级 3.0/5

Navigator4917703536 15/08/2021 经 TripAdvisor 认证的评论

Did not get to upgrade as used to as Accor Plus Platinum Front office insist to give Breakfast Quota only 1 person [as i booking] but from my Privileges' it should be 2 person .. BTW [The price that show in promo is the same price no matter 1 or 2 person check in] i expected the flexibility more than this as loyalty member who pay annual fee for A+

Excited but then disappointed

Tripadvisor 评级 2.0/5

Lannalife 11/11/2020 经 TripAdvisor 认证的评论

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Dear Lannalife, Thank you for sharing your feedback with us on TripAdvisor. Please allow us to extend sincere apology on not having met some of your expectations. The point you raised about the non response and the overall speed of service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Mark Reyes Asst. Executive Lounge Manager

位置好

客户意见评级 4.5/5

C. 家庭住宿 - 15/10/2020 所有已确认评论

酒店整潔,位置近商場方便購物

还可以

客户意见评级 2.5/5

L. 情侣住宿 - 05/10/2020 所有已确认评论

Checj in当晚櫃台的男工作人员讲话没礼貌 语气还有点看不起人的 让人感觉很不好

尊敬的 Arraya L.: 十分感谢您花时间告诉我们有关您在 Novotel Bangkok Platinum Pratunam 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Novotel,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 Novotelbangkokplatinum.com

不好体验

客户意见评级 0.5/5

Jing A. 朋友住宿 - 29/03/2020 所有已确认评论

我从飞猪网站订的房,并且已经交了全款,入住的时候前台说已经付过款了,退房时也没说没付款。可是当我回到中国的时候,他们没有经过我的同意把我付押金的信用卡扣了房费,并且说飞猪没有付款。我问了飞猪,飞猪那边说在订房时你们公司就已经从他们账户扣款了,不存在不付款的情况。希望尽快给我解决。我并没有同意你们扣我的信用卡,你们私自扣钱,这不应该,我的信用卡使用一定是不安全了!房间是飞猪订的,你们为什么还要扣我的钱?

Dear Ms. A., Thank you for taking your valued time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I regret to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. further to the inquiry for room charge, we have processed refunding to your credit card account as soos as we got confirmed from the travel agent regarding the payment method. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your kind sharing the experience concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chagkraphan Kongchag (Ed) Front Office Manager

服务不错

客户意见评级 5.0/5

Ke Z. 单人住宿 - 23/03/2020 所有已确认评论

服务到位,态度好

尊敬的 Ke Z.: 感谢惠赐有关下榻 Novotel Bangkok Platinum Pratunam 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Novotelbangkokplatinum.com

方便

客户意见评级 5.0/5

H. Y. L. 情侣住宿 - 12/03/2020 所有已确认评论

我覺得衞生可以再提高點

位置好,性价比极高

客户意见评级 5.0/5

匿名 单人住宿 - 11/03/2020 所有已确认评论

在泰国住过几家酒店,就属暹罗广场附近的公主酒店和中心世界广场的Novotel最好,尤其是Novote,优惠的价格和极好的入住体验是性价比最高的一家酒店

位置好

客户意见评级 4.0/5

K. C. T. 朋友住宿 - 10/03/2020 所有已确认评论

早餐要改善,款色小

方便出行

客户意见评级 4.5/5

Guoyulin 商务住宿 - 27/02/2020 所有已确认评论

周边方便,早餐一般

尊敬的 Yulin G.: 感谢惠赐有关下榻 Novotel Bangkok Platinum Pratunam 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Novotelbangkokplatinum.com

Overall

Tripadvisor 评级 5.0/5

boeyboey99 16/02/2020 经 TripAdvisor 认证的评论

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.

Dear boeyboey99, I was so glad to read your review following your stay with us at Novotel Bangkok Platinum Pratunam. Our aim is to ensure we only deliver the best service, culinary experience and facilities to our guests so we are pleased that we have met your expectations. Furthermore, the culinary offering such as our Premium & Seafood Dinner Buffet at the SQUARE restaurant , the Best Seafood and Premium International Buffet in Bangkok that everyone is talking about! Is a must try. If you like premium dishes from around the world, you will love our newest Premium International & Seafood Buffet. Start with Wagyu steak, Kurobuta steak, Wagyu sushi amiyaki, dim sum with premium ingredients such as scallop, rock lobster, and jumbo crab. If you like Western dishes, we have various kinds of pasta with truffle cream and truffle salami. Or you can savour this East-meets-West risotto chicken rice with foie gras on top. For Thai food lovers, get ready to try Wagyu and Kurobuta Thai style noodle and glass noodle with tiger prawn. The team can't wait to welcome you back again. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Room for improvement

Tripadvisor 评级 3.0/5

aestrada12 02/02/2020 经 TripAdvisor 认证的评论

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.

地点適中,交通方便

客户意见评级 4.5/5

C K. L. 朋友住宿 - 26/01/2020 所有已确认评论

房间大小適中,光線充足,景觀開揚。前台人員,樂於助人,如果可以,增添一些会説華語的,更加完善。

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Wonderful Holiday in Bangkok

Tripadvisor 评级 5.0/5

mnkusuma 25/01/2020 经 TripAdvisor 认证的评论

Recently we stayed for 4 nights in Novotel Bangkok. The hotel has the best location, connected to the Platinum shopping centre, and within walking distance to other shopping centres, i.e. Isetan, Central world, Market, Gaysorn, BIG etc. There is also free shuttle to Siam Paragon, which is actually still within walking distance. Just across the road there is the famous Kuang Heng Pratunam chicken rice and a lot of other local foods. The water taxi to go to some BTS station is very near and we can also walk thru to the BTS station thru some malls from the 2nd floor. The service of the hotel is very good, the room is clean and has all that we need. There is also a tour desk in the 6th floor, easy to book tours. Overall we have a very wonderful holiday while we stayed in Novotel Platinum.

Dear mnkusuma, Greetings from Novotel Bangkok Platinum Pratunam. We are exceptionally delighted to know you enjoyed your stay and will certainly convey your generous compliments to our colleague who strives hardest to ensure all guests enjoy a great stay experience. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We believe that our service is what truly sets us apart from our competitors and reading your great comments just enforces our belief. We hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Great hotel

Tripadvisor 评级 4.0/5

clementetravels 25/01/2020 经 TripAdvisor 认证的评论

The rooms are very clean. The bed was very good and comfy. Location is excellent for shopping. Very close to malls and night market. Did not get to try the breakfast so I cant comment on that. Over all experience was good.

Dear clementetravels, Thank you for taking the time to post a lovely review of your stay at Novotel Bangkok Platinum Pratunam. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We very much hope that we will have the opportunity of offering you a very warm welcome on your next visit to Bangkok. Many special offers and benefits are available when you book direct with us and in advance to save more on our website. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

PRIME PROPERTY POOR SERVICE

Tripadvisor 评级 3.0/5

nsnjewellers 25/01/2020 经 TripAdvisor 认证的评论

The front desk or Reception staff at the hotel are the face of the hotel. They are normally the only people you interact with during your stay. this front desk staff was rude and not courteous and were fighting with us by charging baht 500 for ever half hour of delay during check out. although we loved the location and proximity to the entire shopping district. Rooms were clean and hotel is overall good.

Dear nsnjewellers, Thank you very much for taking the time to let us know about your recent stay at Novotel Bangkok Platinum Pratunam. I can only apologize that there were aspects of your stay that you felt were less than perfect. In order to maintain high standards of service and comfort, feedback like yours is essential. The point you raised about the reception and the overall service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Great hotel and location

Tripadvisor 评级 5.0/5

mikeJ6211YR 24/01/2020 经 TripAdvisor 认证的评论

The buffet is probably on of the best in Bangkok. Dont miss that one. The pool area only have cabanas so of you want fix your tan it can be gard for your back. Ifyll fel hungry at the pool maybe you should walk down to McDonalds. The carbonara I ordered was the smallest portion I ever seen. Not even a new born child world be full of that one. Otherwise the hotel is excellent in every way.

Dear mikeJ6211YR, Thank you for your review and feedback of the Novotel Bangkok Platinum Pratunam. We regret to learn of your experience during your stay with us. We will review and improve our service quality so as to better meet our guests' expectations. Nonetheless, we hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

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