Mövenpick BDMS Wellness Resort Bangkok 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,135 件のレビュー

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2 Wireless Rd Lumpini Pathumwan, 10330 BANGKOK, タイ

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  • バンコク中心部にある都会的なリゾート。BTS プルンチット駅から 600 m

  • 緑が生い茂るトロピカルガーデンには、海水100%プール、屋外ジョギングコース、受賞歴のあるスパがあります。

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ホテル所在地

Mövenpick BDMS Wellness Resort Bangkok

2 Wireless Rd Lumpini Pathumwan
10330 BANGKOK
タイ

GPS:13.747718, 100.547316

電話番号
ファックス +66 2 666 3334

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,135 件のレビュー

トリップアドバイザーの評価  4.8/5  611 件のレビュー

2025エクセレンス認証

Avoid stinky suite 207

トリップアドバイザーの評価 3.0/5

Bahari H トリップアドバイザー認証口コミ

Stayed at Mövenpick BDMS Wellness Resort Bangkok over the Christmas period for our anniversary as an Accor Platinum member. The hotel was beautifully decorated for Christmas, with a festive atmosphere across the public areas. The programming and overall vibe during the season were well done and added some warmth to the stay. Staff throughout the hotel were consistently polite, friendly, and cordial, which we appreciated. We were upgraded to a suite for the occasion, which was a nice gesture. We were assigned Suite 207. The suite itself was spacious and faced the pool, though the view was mostly blocked by foliage. The bedroom was acceptable, but the living room felt dark and gloomy as it had no windows, which made the space less comfortable than expected for a suite. Unfortunately, the toilets completely overshadowed the stay. From the moment we entered the room, there was a strong sewer odour spreading through the suite. This created a very poor first impression. We contacted the front desk and the duty manager sent the engineering team to inspect the issue. They claimed they could not find anything and suggested the smell was lemongrass. That explanation was frankly insulting. The difference between a sewer smell and lemongrass is obvious. An air purifier was sent to the room, but it barely helped and only added noise. The air-conditioning was another major problem. It was extremely loud at high speed and still clearly audible even on low. We were told this was normal for all rooms. This felt ironic given the hotel’s strong focus on wellness, sleep quality, pillow menus, and sleep sound machines. In reality, this was the worst sleep quality we have ever had in a hotel. The smell reduced slightly over the next couple of days, but on the final night of our three-night stay it returned, even worse, and this time from both toilets. I called the front desk again early in the morning. An engineer came, checked the room, and acknowledged that the toilet needed fixing. I was told another engineer would return at 10am to resolve it. I made sure to be back in the room by then. No one came. I waited until our 12pm checkout and nobody showed up. At checkout, I raised the entire issue again with the duty manager. The response felt dismissive and brushed off. I was given some chocolates as a consolation, and that was it. There was no meaningful service recovery. It genuinely felt like the hotel already knew Suite 207 had issues and still assigned it, even to a Platinum member. I would much rather have been downgraded to a smaller basic room with clean air and less noise. Late checkout was also denied despite Platinum status, citing the Christmas period. On the positive side, breakfast offered a good range of wellness-focused options in a comfortable setting. The gym, outdoor facilities, and small running track set within greenery were pleasant to use. The executive lounge was also good and well managed. Overall, the hotel has strong potential, good facilities, and friendly staff, but basic room issues, broken promises to fix them, and weak service recovery significantly affected the experience. I sincerely wish the next guest staying in Suite 207 all the best.

Wellness is the way to go

トリップアドバイザーの評価 5.0/5

June D トリップアドバイザー認証口コミ

We love the wellness concept: the hotel has one of the best gyms of all the Accor hotels we’ve stayed; the gym is spacious and well equipped, and provides daily fitness programs. We have enjoyed Tai kickboxing, stretching etc that are led by the lovely staff Nan, Khun and Petch. We had best sleep in the room and there is even yoga Matt and foam roller in the room. Feel well rested and active at the same time.

Unsafe and Uncaring

トリップアドバイザーの評価 1.0/5

598eddieg トリップアドバイザー認証口コミ

The shower floor did not drain properly. Pooling of water causing the floor to be slippery. I nearly fell while taking a shower. I reported the incident to the front office twice and again to a senior management. The problem remains unresolved. I, therefore, hold the hotel management responsible should anything happen to me as a result of the hazardous shower floor.

Dear 598eddieg, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for staying at Movenpick BDMS Bangkok on your recent travel to Thailand and for going to the trouble of sharing your recent stay experience. I genuinely welcome every guest's feedback, the good, the bad and the ugly as this helps me and my team to constantly reflect on our service standard and look at ways to continuously improve our service offerings to enhance our customer satisfaction. However, I understand that your recent stay was not to your expectations and you have experienced some inconvenience with drainage in the bathroom. At the onset of this email, please accept my unreserved apologies for any negative feeling created upon your arrival. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors somewhat dissatisfied on your last visit. Rest assured that I have personally reviewed these matter with our Director of Engineering to immediately inspect the room you have stayed at and take the appropriate corrective actions to avoid such inconvenience to other guests in the future. Meanwhile, allow me to transparently share that we are currently in the midst of upgrading the shower rooms and drainage system to avoid such reoccurrence in the future. As such work always take time, please bear with me and my team as we work diligently to enhance our guestrooms and our guest's experience in the near future. Despite your disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok and have the opportunity to remedy any negative impression left from your last visit and ensure a more seamless and enjoyable experience on your future stays. If I can be of any personal assistance on your future visits, please do not hesitate to contact me directly at your convenience. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok rubel.miah@movenpick.com

Good

トリップアドバイザーの評価 5.0/5

Quest17317407193 トリップアドバイザー認証口コミ

Good experience Suda and Mona .....................................................................🤟🤟🤟

Dear Quest17317407193, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! It was a great pleasure having you at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and thank you for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest's experience in the future. I am delighted to read that you had a wonderful time at our Be Well Spa a,d thank you for your kind praise about our therapist, which I will be glad to share with them as I know they will highly appreciate such recognition. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok rubel.miah@movenpick.com

A Beautiful Urban Oasis Resort

トリップアドバイザーの評価 4.0/5

Henrik A トリップアドバイザー認証口コミ

The Mövenpick BDMS Wellness Resort is a stunning property that offers a true resort experience right in the heart of Bangkok. From the moment you walk in, the high ceilings and grand lounge areas give a massive 'wow' factor. I especially appreciated the relaxed check-in process where you sit down at a desk rather than standing at a counter. Exceptional ALL Accor Loyalty Recognition: As a Platinum Member, I was very impressed by how the hotel acknowledged my status. Right at check-in, the staff provided all the benefits in the most professional way possible, including a seamless room upgrade. They clearly understand the value of their loyal guests and deliver on those promises flawlessly from the start. A True Urban Escape: The rooms are a highlight—spacious, spotlessly clean, and designed with modern luxury. The pool area is a peaceful sanctuary surrounded by greenery where you completely forget the busy city outside. A special shout-out to the staff at the pool bar; they were absolutely fantastic and consistently went that extra mile to ensure we were happy. One Important Incident to Note: While the frontline service was great, we had a difficult situation one night. At 12:30 AM, our bathroom flooded due to a pipe issue. While the technical team arrived quickly, the smell of sewage became unbearable, and we had to pack all our belongings and move room in the middle of the night, finally getting to bed two hours later. I understand that technical issues can happen, but I was surprised by the lack of follow-up. Despite the excellent recognition at check-in, there was no apology or mention of the incident from management the following day. The service recovery should match the 5-star surroundings. Summary: This is a gorgeous hotel with wonderful facilities, a top-tier pool team, and a very professional check-in experience for members. It is a perfect 'urban escape,'

Dear Henrik A, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and for taking the time to share your experience. I sincerely appreciate your genuine feedback as this helps me to reflect on our service standard and look at ways to continuously improve our guest's experience in the future. I am delighted to read that you thoroughly enjoyed your time with us and appreciated the All Accor Loyalty benefits, the spacious guestroom, the tropical garden, the friendly and caring service spirit from our team and everything else our resort had to offer for an indulging moment on this occasion. In the meantime, I noticed from your comment that you have experienced some shortcoming with the drainage in the bathroom, the smell of sewage and lack of follow up process. While I may not be able to take away any negative feeling from your last visit, rest assured that I have asked our Director of Engineering to inspect the room you have stayed at and take the appropriate corrective measures with regards to the water drainage and unpleasant smell to avoid such inconvenience to other guests in the future. I trust this will bring you comfort and reassurance that your feedback and experience matters to me. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and rewarding stay. Best regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok rubel.miah@movenpick.com

との提携 TripAdvisor

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