メルキュール バンコク スクンビット11 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,540 件のレビュー

ALLSAFE認証ホテル

情報メッセージ

メルキュール バンコク スクンビット11
地図で見る
+ 20 サービス

ホテルのその他の情報

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

ホテル所在地

メルキュール バンコク スクンビット11

18 Sukhumvit Soi 11
Nana
Khlongtoey
10110 バンコク
タイ

ファックス: (+66)2/1208889

チェックインは14h00からです

チェックアウトは12h00です

  • 飛行機で

    DONMUEANG 24km / 14 マイル

  • 飛行機で

    SUVARNABHUMI 25km / 15 マイル

  • 電車で

    HUA LAMPHONG 6.9km / 4.29 マイル

GPS:13.742845, 100.556872

ホテルサービス

チェックインはからです - チェックアウトはです

概要
  • プール
  • 駐車場
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー

当ホテルの客室

お客さまの口コミ
メルキュール バンコク スクンビット11

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

2,540 件のレビュー

トリップアドバイザーの評価 4.5/5

1,343 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

快適な部屋

お客さまの声 4.0/5

K 一人 - 29/10/2021 確認済みレビュー すべて

開く快適な部屋でした。 他のホテルに比べても、コストパフォーマンスはよいホテルだと思いました。

快適な滞在

お客さまの声 5.0/5

匿名 ビジネス - 10/05/2021 確認済みレビュー すべて

快適でした。ホスピタリティ、サービスが良かった。こちらのリクエストに対して、スピーディーに対応してくれたことが良かった。 部屋も広かった。

Dear KOSUKE I., We very much thank you for your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

The Hotel Cares

トリップアドバイザーの評価 5.0/5

Alex C Business - 11/02/2020 トリップアドバイザー認証口コミ

This is a business trip during - Coronavirus Every staff wear mask and helpful, the level I stay had air filtering machine. ( May be smoking level ) House keeping staff kept my room clean everyday even she change her lunch schedule to fit my request. Breakfast is good at always! The Pillows is a bit soft! Personally prefer Hard Pillows with a neck support! Volume of the TV should be set to level 5 or mute because its too much noise once turn on the TV!

Dear guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Extremely noisy hotel.

トリップアドバイザーの評価 3.0/5

MisterKai 31/01/2020 トリップアドバイザー認証口コミ

Big rooms. A bit expensive. Fairly good service. Very good room service. Extremely noisy rooms. One can follow all the conversations from the corridor. The door to the rooms slam so much the entire room is shaking. Not exactly what you want day and night. When arriving the hotel after I checked In ONLINE, nothing was different from regular check inn. Nothing. All procedures were as normal when I arriving for check inn. The maid even had to stock my minibar after check inn. So frankly I do not see why The Hotel spend time and effort advertising for early and online check inn, when all there is to it, is the customers actually having to do more, for Nothing! Please discontinue this silly non-useful procedure. It is embarrassing.

Dear guest, Thank you for taking the time to give us your feedback on your recent stay. Please accept my sincerest apologies for the check in process which was not up to your expectation, your comment has inspired action. I hope this will not shine you away from visiting us again during your next trip to Bangkok. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Relaxing stay @Bangkok

トリップアドバイザーの評価 5.0/5

Christian W Couples - 25/01/2020 トリップアドバイザー認証口コミ

Nice relaxing location for checking out Bangkok, public transport (BTS/MRT) close by, nice spots for night life/bars/clubs close by in Sukhumvit Soi 11 or like Nana place is also in walking distance. Good food & relaxing stay/sleep. Easy to walk to shopping center Terminal 21 or go by public transport (BTS) to Siam Center / MBK...or to all other tourist spots Nice relaxing Hotel - recommendation.

Dear guest, Thank you for taking the time to give us your detailed feedback about your recent stay! We are delighted to see that you enjoyed the room and our location, which indeed is very convenient for our valued guests! It will be a pleasure to welcome you back again soon for another great experience! Best regards, Suchada Jirapanitcharoen, Hotel Manager

Best Hotel in the area

トリップアドバイザーの評価 5.0/5

travelsid Solo travel - 20/01/2020 トリップアドバイザー認証口コミ

Stayed for 10 days at the Mercure Soi 11. The team is fantastic, the venue is very nice, and the area is...interesting. The checkin and checkout were flawless and the attention to the guests is very high.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay. This is a great reward to read your recommendation. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Mosquitoes in Alex

トリップアドバイザーの評価 4.0/5

442DavidG442 Friends getaway - 11/01/2020 トリップアドバイザー認証口コミ

Whilst the hotel and amenities were very good, breakfasts were spoiled by prolific mosquitoes in biting mode. Staff were alerted but said that it was due to the doors opened. They did provide a spray but too late

Dear guest, Thank you for taking the time to score us. This is a great reward to receive feedback. On the other hand, I am sorry that your breakfast experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we have brought your comments to the team at Alex Brasserie to look into this in order to improve our guest service satisfaction. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Good value for money

トリップアドバイザーの評価 4.0/5

zorglan Family - 06/01/2020 トリップアドバイザー認証口コミ

Great location, great staff who reply to our request. Lot of good restaurant around this hotel. We booked for 2 days with privilege club package. Happy hour just before diner is very convenient and great idea.

Dear guest, Thank you for reviewing your recent experience. We are thrilled to read that you enjoyed a great moment with us. Please be assured that I will share your kind feedback with the team. We look forward to meeting you again soon. Kind regards, Suchada Jirapanitcharoen, Hotel Manager

Lesiure Trip

トリップアドバイザーの評価 4.0/5

okc2020 Family - 05/01/2020 トリップアドバイザー認証口コミ

Overall services, facilitates and rooms are good. Just the breakfast choices need to be improve and should better change the menu more frequently instead of having same food for all days during the stay.

Dear guest, Thank you very much for taking the time to review your recent stay with us. I am very happy to read your positive words and look forward to sharing them with our team. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Good property and nice hotel

トリップアドバイザーの評価 5.0/5

henrybaihn Solo travel - 27/12/2019 トリップアドバイザー認証口コミ

The room is very clean and quiet as well as very big. The service here is very good and efficient. The staffs working in the executive lounge are very nice and friendly. The staff named Adison in the concierge department is very also friendly and he will say hello to each guests when meeting with each other. You may see smile on his face every time everyday.The breakfast is yummy and the surrounding is very relax. I will choose here for my future stay.

Dear guest, We thank you for your 5 star review of Mercure Bangkok Sukhumvit 11. Thank you for letting us know how impressed you were with the Efficiency and Quality of service provided by our Heartists. All of our Heartists strive to make every guest feel at home while they’re staying with us. Your pleasant feedback about Adison at Concierge is such a pleasure to hear. I will make sure he receives this praise as it is the best reward for him. Thank you again for sharing your wonderful experience during your stay with us and we look forward to your return. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Trip to Bangkok

トリップアドバイザーの評価 4.0/5

shabbird2018 Business - 23/12/2019 トリップアドバイザー認証口コミ

This hotel is good. Location wise, staff very helpful. Although improvements are needed when it comes to room service menu. Selections are rather limited. Hope thede improvements can be made in my next visit.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay. This is a great reward to read your recommendation. With regards to your Room Service menu, please be assured that I have brought your comments to the team at Alex Brasserie to look into it in order to improve our guest service satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Excellent location and wonderful staff, but flawed.

トリップアドバイザーの評価 4.0/5

will273 Couples - 18/12/2019 トリップアドバイザー認証口コミ

Great location for Bumrungrad hospital, and the BTS (Skytrain) which can connect easily to the Airport and The Emporium, Central Chidlom or Siam Centre ( for shopping). However the rooms are dark (difficult for women to make up) the showers are not thermostatically controlled so you can set the temperature right then it will go cold ( a minor inconvenience), then it will go boiling hot (potentially very dangerous). Also not really for families with children as it’s quite common to meet prostitutes in the lift when you are going down to breakfast.

Dear guest, Thank you very much for taking the time to review your recent stay with us. I am very happy to read your positive words and look forward to sharing them with our team. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Best regards, Suchada Jirapanitcharoen, Hotel Manager

部屋も綺麗と掃除が行き届いた バスタブの水 湯の出が良く満足

お客さまの声 4.5/5

Shige 一人 - 12/12/2019 確認済みレビュー すべて

フロント コンシェルジュ非常に良い

Dear Shigetaka N., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Mercure soi 11 staff always make you feel at home

トリップアドバイザーの評価 5.0/5

PieterThai Business - 11/12/2019 トリップアドバイザー認証口コミ

all around the hotel staff is great! Location is super and close to public transport and all main shopping centres. Breakfast at floor 16 and as well in Alex are excellent and very diverse. Alex is also an excellent area to enjoy your afternoon or evening drink and enjoy the street live and change of soi 11.

Dear guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Good location with lots of restaurant and bar

トリップアドバイザーの評価 5.0/5

Jimmy O Business - 10/12/2019 トリップアドバイザー認証口コミ

The location is great for singles or couple that wanted a night life and parties. There are lot of bars and restaurants nearby and 5mins walk to Nana station BTS. You can even walk to Terminal 21 or one stop of BTS to Awoke. The room is excellent clean and staff are friendly.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay! We are delighted to see that you enjoyed the room and our location, which indeed is very convenient for our valued guests! It will be a pleasure to welcome you back again soon for another great experience! Best regards, Suchada Jirapanitcharoen, Hotel Manager

Good Choice !!

トリップアドバイザーの評価 5.0/5

811elaine Couples - 08/12/2019 トリップアドバイザー認証口コミ

The room was spacious and we loved the comfy bed & pillow especially. Wash room was big too and the shower was with good pressure. We enjoyed swimming in the pool and also the resting area. Only one issue we were not satisfied was that the hotel was located at a not neat & clean street.

Dear guest, Thank you for reviewing your recent experience. We are thrilled to read that you enjoyed a great moment with us and looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Kind regards, Suchada Jirapanitcharoen, Hotel Manager

DISAPPOINTING SERVICE DURING OUR STAY

トリップアドバイザーの評価 2.0/5

hirenmehta Business - 08/12/2019 トリップアドバイザー認証口コミ

Dear Suchada Jirapanitcharoen, We had a recent stay at the Mercure Bangkok Sukhumvit 11 for 6 nights and had booked 5 rooms on the Accor website. Our stay dates were.... Check in : 26th November 2019 and check out : 02nd December 2019. Would like to draw your attention to a few issues which unfortunately were not very pleasant. Toiletries were not replaced on regular basis, One had to constantly call for them which was very annoying. The breakfast was not up to the mark. The fruits were not fresh and tasted very sour.. Cakes, pastries, juices were not refilled and one had to constantly remind them if they could be replenished. This was the ordeal on daily basis and on asking if, we could speak to the restaurant manager.. Nobody came to resolve these issues. Its very unprofessional to be told that the restaurant operation has been outsourced.. and Accor has no part to play. Well, we booked our stay with the Accor and paid money for the breakfast as well... So, Accor might as well take responsibility. We have been staying every year for the last three consecutive years and have only witnessed a free fall in service. Sad but true... Their are dime a dozen Hotels in Sukhumvit and if this kind of service continuous... I am very confident that you sure will lose some valuable customers. Thanks and regards, Hiren Mehta.

Dear hirenmehta, I would firstly thank you for taking the time to give us feedback and for bringing some points to my attention. I do understand how uncomfortable experience you had faced during your breakfast at Alex Brasserie and that I would share your valued comments with the management team there so improvement can be made on the breakfast arrangement. With regards to the information about the restaurant management given to you by our receptionist which certainly does not reflect our usual standards, please rest assured that the management team will investigate the matter and take the necessary action to ensure that this situation will not repeat itself. Again thank you for having chosen to stay with us. We hope to have the opportunity to welcome you back again to witness our improvement. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

My favourite hotel in Sukhumvit

トリップアドバイザーの評価 5.0/5

Frank V Business - 08/12/2019 トリップアドバイザー認証口コミ

This year I have stayed several times in this hotel and it was always a please to be there. Nice rooms, friendly staff, good breakfast and a comfortable pool area. Furthermore I like the location in the heart of Sukhumvit.

Dear guest, Firstly and most importantly I would like to thank you for your loyalty. Having returning guests is the biggest commendation we can strive for in our industry, so thank you. Our staff strives to make every guest feel at home while they stay with us. Your pleasant feedback about our staff is such a pleasure to hear. I will make sure they receive this praise as it is the best reward for them. Thank you again for sharing your wonderful experience during your stay with us and we look forward to your return in 2020. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

レセプション、ポーターの対応が良かった。

お客さまの声 4.0/5

Atsuhiko ビジネス - 07/12/2019 確認済みレビュー すべて

レセプション、ぽーたーが笑顔で対応してくれて、とても満足です。 ただ、チェックインの時にクレジットカードで処理した、デポジット2,00THBですが、チェックアウトの時に後でキャンセルしますと聞きましたが、本日12/7日時点でまだキャンセルが起きていません。この件について、回答が欲しいです。

Dear Mr. Atsuhiko K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, please be informed about the security deposit that after check out, the blocked amount will be released within 2 weeks time. In case that the amount hasn't been released, I would recommend you to contact the credit card issuer (bank). I hope you would understand us and accept our apology if this may disturb you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen Hotel Manager

Great Hotel in Sukhumvit

トリップアドバイザーの評価 5.0/5

Whitehorse166 Business - 21/11/2019 トリップアドバイザー認証口コミ

This is a good value option close to nightlife and a short walk to the BTS. Surrounded by restaurants and bars with bigger than average rooms and a nice pool. There is also a good restaurant on the ground floor and the canapes in the Club lounge were fresh and delicious.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay. This is a great reward to read your recommendation. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

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