メルキュール バンコク マッカサン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,230 件のレビュー

メルキュール バンコク マッカサン
地図で見る
+ 21 サービス

ホテルのその他の情報

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル所在地

メルキュール バンコク マッカサン

1599 Kamphaeng Phet 7 Road
Makkasan
Ratchathewi
10400 バンコク
タイ

ファックス: (+66)2/0948800

チェックインは14h00からです

チェックアウトは12h00です

  • MRT Phetchaburi:  MRT Blue Line Phetchaburi Station - Exit 3

  • 飛行機で

    DON MUEANG 27km / 16.78 マイル - シャトルバス有料

  • 飛行機で

    SUVARNABHUMI 25km / 15.53 マイル - シャトルバス有料

  • 電車で

    AIRPORT LINK 1km / 0.62 マイル

  • 電車で

    MAKKASAN 1km / 0.62 マイル

  • 電車で

    MRT PETCHBURI 1km / 0.62 マイル

GPS:13.75129, 100.55734

ホテルサービス

チェックインはからです - チェックアウトはです

概要
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

当ホテルの客室

180室の快適な客室とスイートは、洗練されたモダンなスタイルにタイの文化をアクセントに加えたデザイン。全客室に、スマートTV、セーフティボックス、ミニバー、無料Wi-Fiを完備。バンコク市街の素晴らしい眺めをお楽しみいただけます。 エグゼクティブルームとスイートは最上階にあります。全室にエスプレッソマシンとボーズ製のBluetoothスピーカーをご用意しています。エグゼクティブラウンジもご利用可能で、プライベートな朝食、軽食(終日)、イブニングカクテルをお楽しみいただけます。

ミーティングとイベント

会議室

  • 会議室の数:3

  • 最大サイズ:155 m²

  • 最大ご利用人数:200 人

  • パーティの最大ご利用人数:100 人

詳細

お客さまの口コミ
メルキュール バンコク マッカサン

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.3/5

2,230 件のレビュー

トリップアドバイザーの評価 4.5/5

1,203 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

MRT駅3番出口より徒歩5分はかかった。

お客さまの声 3.0/5

匿名 一人 - 18/03/2020 確認済みレビュー すべて

ソープが1種類だけだったのに驚いた。 (ボディ・ヘア・コンディショナー)

Dear MISA N., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Makkasan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Relatively easy access from/ to the BKK airport

トリップアドバイザーの評価 4.0/5

PINELights 17/03/2020 トリップアドバイザー認証口コミ

Effortless ride on airport train - inexpensive and no stress with traffic jams. Getting from Makkasan station is a bit tricky. You can see the hotel, but there is no proper pedestrian walkway. There is a shuttle that runs during the day, but if you are not the adventurous type a taxi is probably right. It should be able to get you there for the initial minimum of taximetre. Once you get there, hotel is fairly well maintained, rooms are fairly good for a short stay (the reason being that bathroom is somewhat a part of the room to an extent that for longer stays would not be comfortable). The "save the environment - re-use your towel" suggestion is a bit impossible - there is virtually nowhere to hang your towels to dry for re-use. Apart from that staff is friendly and helpful, ice cubes however you have to pick up downstairs at the bar to avoid a charge. Swimming pool and area around it is nice and pleasant to spend easily a few hours. The view from our room, if not spectacular was without any obstructions - open space where the old railway tracks lie. If the price is right absolutely worth considering as more central parts can easily be reached by a metered taxi at an affordable rate.

Dear PINELights, Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Mercure Bangkok Makkasan has to offer, we pride ourselves on delivering great service and I will let our team know they contributed to your wonderful stay. Your comment of our sustainability program is also noted and shared to our Room division team. Feedback such as this from our guests is highly valued. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to me should your future travels bring you here. We look forward to welcoming you back to Mercure Bangkok Makkasan. Sincerely, Mourad BRAHMI General Manager

Special thanks to Mr Wat the concierge

トリップアドバイザーの評価 5.0/5

Vudinho2020 Friends getaway - 10/03/2020 トリップアドバイザー認証口コミ

I came back again after two weeks. Better than the first time thanks to Mr Wat the concierge. The breakfast is delicious. The room perfect. I will come back again. The shuttle service is great. I miss Bangkok so much 😥

Dear Dear Vudinho2020, Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Mercure Bangkok Makkasan has to offer, we pride ourselves on delivering great service and I will let Khun ฺWat and our team know they contributed to your wonderful stay. We look forward to welcoming you back to Mercure Bangkok Makkasan. Sincerely, Mourad BRAHMI General Manager,

Quiet hotel, good location

トリップアドバイザーの評価 4.0/5

urs_schlaepfer Business - 26/02/2020 トリップアドバイザー認証口コミ

One more time I was short time transit in Bangkok. The free shuttle service to Petchburi MRT and airport link station is convenient. The hotel is very close to Makkasan airport link station, but it's difficult to reach on foot. The street has no sidewalk and is dark in the night.

Dear urs_schlaepfer, Thank you so much for taking the time to let us know about your recent stay at Mercure Bangkok Makkasan. I apologized for the disappointment you had about the location. However, i am delighted to learn that you had a positive experienced with all other area of services. Feedback such as this from our guests is highly valued. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to me should your future travels bring you here. Sincerely, Mourad BRAHMI General Manager

快適な滞在でした。

お客さまの声 3.5/5

匿名 ご友人 - 14/02/2020 確認済みレビュー すべて

部屋の準備ができておらずチェックインを待たさせてガッカリ...

Dear SHIGEO N., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

マッカサン駅に近いこと

お客さまの声 3.5/5

Hn 一人 - 09/02/2020 確認済みレビュー すべて

Amazing Thailand Marathonのために宿泊しました。以前も宿泊しましたが、場所が便利でうれしいです。できればタイ国鉄と調整のうえ、マッカサン駅からのよりよいルートなど整備いただけるとありがたいのと、部屋の冷凍庫を整備していただけると幸いです。

Dear HAYATO N., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Some basic issues

トリップアドバイザーの評価 3.0/5

shrbh Business - 30/01/2020 トリップアドバイザー認証口コミ

The blackout curtains do not overlap. Try as you might, you cannot adjust them to close/shutout daylight completely. Due to this, a strong sliver of daylight and sunlight (depending on the time of day) sneaks into the room. For a jet lagged traveler like me, whose flight arrives very early in the morning, sleeping in daytime/late afternoon is just not possible. This issue is evident in night time too, as ambient light sneaks in! In room slippers are provided in a sealed plastic wrapper. One needs to have a pair of scissors in hand or sharp nails to open the wrapper. Why can't the plastic wrapper have a simple adhesive flap to open ? Just defies me. The internet is dodgy at best. In the past 2~3 stays that i have had at this hotel, i had to forgo the complimentary internet access provided by the hotel and use my mobile phone as a hot spot to access the internet. It either does not connect or has a intermittent connection. Very frustrating. Wonder if the hotel staff does a check of such things as a regular practice or awaits a customer feedback to do so. The breakfast menu is boring. That is, if one stays here for 3~5 days. The menu is plain repetitive. Why can there be no change in the menu, to keep it refreshed for long stay customers ? When you opt for the Premium rooms, you get a complimentary lounge access. Thank you, Mercure. But the timings are quite weird. 5 to 6.30 pm are the happy hours. Most customers would still be travelling during this time. The luck few, would benefit, i guess. Why cant it be like 6 to 8 pm ?

Dear shrbh, Thank you so much for taking the time to let us know about your recent stay at Mercure Bangkok Makkasan. We deeply apologized for the disappointment you had during stay. Your valued feedback has been shared to all our team for further improvement. Feedback such as this from our guests is highly valued. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to us should your future travels bring you here. Sincerely, Mourad BRAHMI General Manager

駅から遠いけど、、、

お客さまの声 4.0/5

Eiko O. ご友人 - 23/01/2020 確認済みレビュー すべて

マッカサンとペッチャブリーが使えるので便利ですが、駅から歩くのには結構遠く感じました。 暗い道なので特に。 ホテル自体は快適です。 プールも気持ちがいいですし、30分おきにMRTの駅までトゥクトゥクが走ってくれるのはありがたかったです。

快適な滞在だった

お客さまの声 4.5/5

Kenichi 一人 - 16/01/2020 確認済みレビュー すべて

一部の利用者(地元の人と思われる)の話し声のうるささには閉口したが、おおむね静かで快適な滞在だった。スタッフはとても親切に対応して頂けた。特にチェックインの際の男性スタッフが好印象であった。(名前は失念した)

Dear KENICHI K., We very much appreciate your comments regarding your stay at the Mercure Bangkok Makkasan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

トリップアドバイザーの評価 4.0/5

francislasserre Couples - 15/01/2020 トリップアドバイザー認証口コミ

Best compromise to stay in Bangkok. Room are very quiet, we cannot hear the street noise. Clean and comfortable room. Near the MRT station with the shuttle service from the hotel. I have been upgrade it to the superior room available.

Dear francislasserre, Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Mercure Bangkok Makkasan has to offer, we pride ourselves on delivering great service and I will let our team know they contributed to your wonderful stay. We look forward to welcoming you back to Mercure Bangkok Makkasan. Sincerely, Mourad BRAHMI General Manager

スタッフの対応に感謝

お客さまの声 4.0/5

向. 一人 - 13/01/2020 確認済みレビュー すべて

2泊でしたが、休みを有効に使えました

SHIGERU M. 様 この度は、Mercure Bangkok Makkasan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Nice hotel with unusual location.

トリップアドバイザーの評価 4.0/5

Bitsandpieces2019 Solo travel - 11/12/2019 トリップアドバイザー認証口コミ

Well appointed hotel, friendly and efficient staff, lovely roof top pool and bar area. The location is unusual in that it is outside the usual tourist and business areas. However, it is ideally situated for access to the Airport Rail Link enabling fast and reliable transfers to the airport, avoiding Bangkok’s notorious traffic. Major tourist and business areas easily accessible just a couple of stops by MRT. Hotel provides half-hourly tuktuk shuttle service to the station, just a 3 minute ride away. Rooms were nicely furnished and comfortable. However, this hotel has followed the some Ibis Styles brand of bathroom set up in Asia: separate shower, toilet, and wash basin. That is not a problem in itself if the design were properly thought through. The door to the shower cubicle is not a full door so after a longish hot shower steam seeps into the room area and a damp smell pervades the room. The wash basin is not enclosed and outside the shower and toilet cubicles. The toilet cubicle itself also does not have a full door, there is a good 30cm gap at the top, and the extractor fan is not strong, I leave the rest to your imagination if you’re sharing the room with another person... Recommendation to the hotel: fit full doors to the shower and toilet cubicles!

Dear Bitsandpieces2019, Thank you so much for taking the time to let us know about your recent stay at Mercure Bangkok Makkasan. I apologized for the disappointment you had about hotel location and our bathroom design. Feedback such as this from our guests is highly valued. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to me should your future travels bring you here. Sincerely, Mourad BRAHMI General Manager

Relaxing convenience near Suvarnabhumi Airport

トリップアドバイザーの評価 5.0/5

OliverCam Business - 01/12/2019 トリップアドバイザー認証口コミ

The free tuktuk shuttle service from/to Phetchaburi MRT/Makkasan ARL stations made it so convenient even late at night to get to the hotel. I was promptly picked up from Phetchaburi MRT station upon arrival. Cool refreshing view from my room facing the ARL tracks made my morning all the more relaxing before my biz meeting. Sumptuous buffet breakfast completed my stay. Very courteous and helpful staff from tuktuk drivers, frontdesk and attentive restaurant staff all made my brief stay/layover in Bangkok truly enjoyable.

Dear OliverCam, Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Mercure Bangkok Makkasan has to offer, we pride ourselves on delivering great service and I will let our team know they contributed to your wonderful stay. We look forward to welcoming you back to Mercure Bangkok Makkasan. Sincerely, Mourad BRAHMI General Manager

Great bang for your buck!

トリップアドバイザーの評価 5.0/5

lucasS702UW Couples - 17/11/2019 トリップアドバイザー認証口コミ

This is the second time we stayed there, and we will definitely come back more than once. The location is very central, but there's the small caveat that you shouldn't try walking to the hotel, instead, take either one of their two free shuttle busses, or taxi/grab/bike - as always in Bangkok. The room, pool, restaurant, lounge, are all very nice and of good quality. The staff is friendly and helpful. I would like to especially commend K. Cherry, one night there was a power outage due to a huge thunderstorm (this is common in Thailand) and a certain group of tourists complained obnoxiously for at least two hours non-stop - K. Cherry stayed calm, professional, and polite all the time!

Dear lucasS702UW, Thank you for sharing your comments. We appreciate hearing that you overall have a positive impression of Mercure Bangkok Makkasan. I am very pleased to know that our associate were so memorable in their dealings with you! Khun Cherry do indeed have a great service acumen and we are very proud of his performance with us. Look forward to welcoming you back soon for another great stay! Sincerely, Mourad BRAHMI General Manager

Bangkok Nights

トリップアドバイザーの評価 4.0/5

haddyjadama Solo travel - 16/10/2019 トリップアドバイザー認証口コミ

I found the restaurant staff to be very friendly during breakfast and the check in staff were exceptional. There are a couple of things that I would like to highlight. The housekeeping of the room was not consistent. I found that two days in a row my room was not serviced when I put the sign outside the door, the note pad had been used by the previous guest and a couple of the drinks in the minibar were dirty and one of them had a rice grain wedged in between the drinking area. I was very dismayed to find that on checkin I was informed that I would need to make a deposit which was fine however I was not informed that this was placed on hold and then had to make a payment on checkout. I had by the time used the majority of money and had I been informed then this situation wouldn't have been an issue. I was also issued with a potential fine for smoking in the room which I do not smoke, again attention to detail not being made by assigning the accusation to the wrong room. The breakfast manager in the black suit I found to be very unwelcome and not discreet in his dismay when I asked to continue my breakfast in my room. I do feel that if I am paying for the food and the majority of accor hotels allow this I found it quite shocking this was not allowed at this hotel especially with room service being available. The last thing that left a bitter taste in my mouth was when I was kindly offered a tour with chauffeur card to some of the most beautiful temples and floating market. I was told a set price however was not told that the floating market was going to cost between 3000-6000 baht, again had I known I would have avoided this however when asked at booking stage for the tour how much the market would cost this was not answered. Unfortunately this left me very upset on checkout and I expected better.

Dear haddyjadama, Thank you for staying at Mercure Bangkok Makkasan during your recent visit to Bangkok and for going to the trouble of sharing with me your stay experience. I am sorry to learn that the stay was disappointed, main reason was because of the arrival experience, room cleanliness and the services at breakfast. I am very much concerned to learn that the Tour operator did not provided you with full detailed of your excursion. Providing the comfort and memorable experiences is what we are aiming to provide, however what you have experienced was definitely not our service standard. These have been shared with our management team, who will provide appropriate training in order to provide the best possible stay experience to you in the future visit. You are a valued guest at Mercure Bangkok Makkasan and we hope to demonstrate the improvements that will be made by having the opportunity to welcome you back again in the near future. Sincerely, Mourad BRAHMI General Manager

The hotel location and service is excellent

トリップアドバイザーの評価 4.0/5

saurabh5sk Family - 09/10/2019 トリップアドバイザー認証口コミ

We stayed in the hotel for 4 nights during October 2019. The hotel is excellent in terms of its location and food and beverage offered during the breakfast buffet. It is well connected via Airport Metro Link. The shuttle service for Airport Metro Station is added advantage to reach the hotel.

Dear saurabh5sk, Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Mercure Bangkok Makkasan has to offer, we pride ourselves on delivering great service and I will let our team know they contributed to your wonderful stay. We look forward to welcoming you back to Mercure Bangkok Makkasan. Sincerely, Mourad BRAHMI General Manager

費用対効果は高いがロケーションに難

お客さまの声 4.0/5

Co1109 一人 - 02/10/2019 確認済みレビュー すべて

部屋の内装、清掃状態、朝食、スタッフの応対など素晴らしいが、アクセスにはタクシーやgrabが必須で、そのことだけが残念。

YU *. 様 この度は、Mercure Bangkok Makkasan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Nice but overpriced

トリップアドバイザーの評価 3.0/5

Greg P Family - 29/09/2019 トリップアドバイザー認証口コミ

Nice Hotel but not a lot around outside and drinks are very expensive to buy there. Complimentary taxi service to and from hotel to train station is good but needs to be as nothing to do outside hotel.

Dear GregP2185, Thank you so much for taking the time to let us know about your recent stay at Mercure Bangkok Makkasan. I apologized for the disappointment you had about our location . Feedback such as this from our guests is highly valued. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to me should your future travels bring you here. Sincerely, Mourad BRAHMI General Manager

超よくしていただいた

お客さまの声 5.0/5

ひ. 一人 - 25/09/2019 確認済みレビュー すべて

空港からの列車駅から見えるので安心感がある。 設備も気持ちよく使え、どのスタッフも気のいい方ばかりで、おススメです。 ゴールドの会員の特典による部分が大きい。 エレベーターもストレスフリーでした。

HIDENAO K. 様 この度は、Mercure Bangkok Makkasan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Overall a value for money, pleasant stay

トリップアドバイザーの評価 4.0/5

Will C Friends getaway - 15/09/2019 トリップアドバイザー認証口コミ

The good side: - hotel staff, from reception to the pool bar, were super friendly and helpful, they always wore a big smile on their face - hotel is located to the MRT station and the Airport Rail Link station, it is within a manageable 5-10 minute walking distance (not recommend to walk as essentially it does not have any pedestrian sidewalk), but hotel also provide a free tuk-tuk service to the stations. - good value for money, with a not too busy swimming pool, enough for you to relax and chill for half a day. The down side: - limited amenities provided, no toothpaste or toothbrush in the room, nor any slippers. Also only has a conditioning shampoo (but no conditioner), so it might be a slight problem for ladies with long hair. - saw some stains in the toilet upon close inspection - the toilet in the room has quite an open design, a bit embarrassing when you are doing your business inside the toilet and your friend can listen to it outside - tuk-tuk service could be better advertised

Dear shug3489, Thank you so much for your detailed review of your recent stay at Mercure Bangkok Makkasan. I apologized for the disappointment you had about our transportation and bathroom experienced. However, I am delighted to learn that you had a good experience in all other area during your recent stay especially the friendliness of our Heartist. Feedback such as this from our guests is highly valued and please rest assured that our Room Division Manager are taking good note for further improvement. I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to me should your future travels bring you here. Sincerely, Mourad BRAHMI General Manager

最新の20口コミ

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