Our stay at Novotel Sukhumvit 4 was great but I was not happy with some pool issues. First of all it s odd that Ibis styles guests use same pool & lifts which made it extremely busy with only 3 lifts and small pool area. Also I don’t like being chased off the pool area as early as 6pm so they can convert it into a bar area. I was also told ( by the bar manager ) I couldn’t stay because I was wearing flipflops. A pool bar should be casual whether it s on a rooftop with views or not. And 6pm is way too soon to close a pool.

-Hotel needs a good, English news channel--either BBC or CNN, etc. All your guests are not Arab, Indian or Chinese-----but most all the news channels cater to these nationalities, and are mostly local (country) news.Have mentioned this before after many other stays. Really all the other hotesl in Bangkok I have stayed in have a well-known world news channel. Thanks

Although only staying one night I was very impressed with the professionalism of the staff and overall quality of the hotel. I had a made a number of changes to some golf bookings and the hotel was able to quickly and effectively cater to my changing needs. The location is also very good - nearby the many bars and restaurants in the Sukhumvit area.

I came back this for 2 stays on November and December. The check in were good and I felt welcome as was my 2nd check out. Concerning my 1st check out, it was quite.....complicated however, this has been discussed with the hotel and the newest staff members will be trained shortly. I had 2 different rooms on the 19th and 21st floor. It seems that some maintenance is planned for the 19th floor room as there were interference between electricity, air conditionning and the tv..! This may sonds strange however, it was a fact. Regarding the various conversations/mails I had with the management, I believe this should already been resolved. The staff on the roof bar/restaurant must learn to smile and to remember why they work and who is the customer. Now, let's review the positive points of the hotel : - It has a good location : the BTS Nana station is close (and there is a free shuttle which can drive you there too) - There are 2 malls at a walking distance which are Robinson and Terminal 21 - Most of the staff is very helpful and efficient (ie. "Bank" and Supinya) - The bedrooms are well cleaned - The rooms are large, very confortable with all the need amenties - The breakfast is various and good - The restaurant on the ground floor is good (it is just a pity that the germand draft beer which is in the roof bar cannot be served there !) - The swmming pool is nice and has a good size To summarize, in despite to what I have described at the beginning of this email, I will definitely come back to the Soi 4 Novotel and I do recommend it.

My second time back to this hotel. Hotel location is great, 10 mins walking distance to Nana station, hotel do provide shuttle service. Easier to get meals and drinks around the hotel. Thanks for the sweet welcoming.

From the very minute i started booking for this trip via the new Accor app, it was a disaster waiting to happen. Had problems booking the the room via app, had to use the call back feature to make a simple booking. 3 days prior to arrival, Accor emails prompted me to do an online check in & to customized my check in. Tried for 3 whole days but there was an error checking in via online. I had to write many emails to Accor and reservations dept but reply was slow and almost non existent. Feels like being a platinum member has zero impact in situation like this. Hell, there are so many service providers out there with better services as compared to Accor. What really pisses me off is when i tried checking in via app, message prompts up and shows that there was no such booking made. I had to sent several emails to reconfirm which the replied came after my arrival date. How screw up could that be? Day of arrival- Priority counter for Accor members set up but whole reception area was manned by 1 staff. Why even bother setting up a special counter specially for this? IHG has an excellent priority counter for its members and they make you feel so welcome and privileged. Not Accor. I had to spend about 30 minutes just for checking in as they mistaken my 2 room booking under family & co package as 1 room; just because it was registered under 1 name. I was told during my booking via phone that 1 name would be under my son's. The front desk informs me that there is only 1 room. I had to show her my reservation email that shows 1 room (2 adults) and 1 room (1 adult child). Took then some time to verify. Being a platinum member (or even a basic member), I would have expected a different level of service. That is the reason to promote brand loyalty. This is totally non-existent. I really regretted being an Accor member and supported them. Once is definitely enough. To be honest, my other memberships gives me far more superior service and makes me feel special and welcome the minute i step foot into the hotel (Kudos to IHG, Marriot Bonvoy & Hilton Honors - excellent service). I had my fair share of disappointment with Accor & Novotel on this trip. My pledge is to give my loyalty and support to someone who appreciates it. Platinum status my ass!

The hotel is near BTS Nana station (walking distance). It provides shuttle to go to BTS Nana. Breakfast is good. The staffs are friendly. The rooms are clean. The only downside is that the swimming pool is small.

The hotel is really close to the BTS station, many pubs and 7-11 nearby. The room is clean and the staffs are super friendly. Also, their rooftop swimming pool is the best, really can enjoy the view of Bangkok while swimming.

this washy 3rd stay at this hotel. As usual hotel property new and good. The hotel staff is very pleasant, helpful and smilin. The buffet breakfast is very good and its enjoyment. The internet connectivity is excellent

Just recently returned from this hotel again. Very moden design and room size is considerably big for new built hotel. Staff are friendly and it live up to Novotel brand standard. Highly recommended! Look no further and stay here( not recommended for family due to it's colorful nightlife activities)

フロントやレストラン、客室係のスタッフの方々とても爽やかに対応していただきました。レストランで夕食と朝食を食べましたが、美味しかったです。値段は割高でしたが、雰囲気もよく静かに落ち着いて食事することができました。客室は新しく清潔で満足がいくものでしたが、バスルームとベッドルームの間が仕切りのパネルを閉めても床から50ｃｍ程度の空きがあり、トイレの利用の際に落ち着かない感じがしました。私は一人でしたので問題はなかったのですが、カップルや二人以上の宿泊の際はトイレの音や臭いで、かなり気を使うのではと感じました。

アーリーチェックイン、レイトチェックアウトがスムーズにできました。最高の滞在でした。 従業員がとても親切で英語も話せ、不自由は感じませんでした。 ホテルで手配いただいたタクシーが高速道路の料金をごまかして取ったことだけが残念でした。

this was my second stay at this hotel. it is very good new property. all amenities are of latest technology. the buffet break fast is excellent. very pleasant and supporting satff. internet works very well. overall good experience. walking distance from metro station and shopping mall

外観、室内ともに綺麗で気持ちよく滞在できた。 また、屋上にプールもあり、最低限の4星ランクは確保できていると思う。

Good fresh hotel in the heart of Bangkok, excellent location and good service and friendly staffs , I have stayed at this hotel couple of times and Novotel deliver what you expect. Rooms are fresh and new, wonderful roof top pool and bar.