モーベンピックホテルスクンビット 15 バンコク 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,435 件のレビュー

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Sukhumvit Soi 15 Sukhumvit Road, Klong Toei Nuea Wattana, 10110 バンコク, タイ

説明

ホテルのその他の情報

  • ビジネスおよび商業地区の中心部

  • アソーク駅とスクンビット駅へのEVトゥクトゥク定期サービス(無料)

  • 屋上のプールとRainforest Rooftop Bar

  • レストラン「ルラワディー」のチョコレートアワー(毎日、16:00～17:00)

  • プライベートな会議には、お客様のご利用に合ったパッケージと柔軟な条件をご利用いただけます。

当ホテルの客室

ホテル所在地

モーベンピックホテルスクンビット 15 バンコク

Sukhumvit Soi 15 Sukhumvit Road, Klong Toei Nuea Wattana
10110 バンコク
タイ

GPS:13.742416, 100.55854

電話番号
ファックス +66 2 119 3119

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

LELAWADEE RESTAURANT

レラワディーでは、地元の新鮮な食材を活かし、伝統的なタイ料理と国際料理を融合させた、洗練されたお食事をご提供いたします。普段のお食事にも、特別な日のご利用にも最適です。温かい雰囲気と、きめ細やかなサービスが自慢のレストランです。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,435 件のレビュー

トリップアドバイザーの評価  4.4/5  3,542 件のレビュー

A Truly Perfect Five-Star Experience

トリップアドバイザーの評価 5.0/5

ทศพร ส トリップアドバイザー認証口コミ

Absolutely outstanding five-star hotel! Luxurious rooms, exceptional service, delicious food, and world-class facilities. Every detail was perfect. Highly recommended!

Dear Valued Guest, Thank you for your wonderful and enthusiastic review! We’re truly delighted to know that you had an outstanding stay and enjoyed our luxurious rooms, exceptional service, delicious dining, and world-class facilities. Your kind recommendation means a great deal to our entire team, and we look forward to welcoming you back for another perfect stay very soon. With kind regards, Jay Sudhakaran General Manager

Dated hotel doesn't live up to brand

トリップアドバイザーの評価 3.0/5

ivyleaguer トリップアドバイザー認証口コミ

We have stayed at multiple Mövenpick properties, and unfortunately this was the weakest one by a clear margin. The hotel feels 30 years past due for a renovation. While the outdoor areas are lovely and staff generally show good hospitality, the interiors are dated and tired. On arrival, the bathroom was not properly cleaned. The toilet had visible urine stains around the base and exterior. Cleaning should include the surrounding area, not just the bowl and rim. I requested several room items multiple times, starting two months before arrival and again at check in. Despite repeated follow ups, they were not in place until at least 24 hours after we arrived. Basic requests should not require this level of persistence. The gym was particularly disappointing. We did not expect anything impressive, as the hotel does not promote its fitness facilities, but the equipment is extremely old, closer to something from the 1980s than a modern hotel gym. Breakfast in the main restaurant was underwhelming, though we found it noticeably better in the executive lounge, which we had access to with our room category. There are positives here: the location is good, the outdoor facilities are attractive, and staff are generally polite. However, for the Mövenpick brand, this property falls short. Unless a renovation is planned, expectations should be kept low.

Dear ivyleaguer, Thank you for taking the time to share your feedback. I am truly sorry that your experience with us fell short of the high standards you rightly expect from the Mövenpick brand. The issues you encountered with cleanliness, delayed room requests, and the condition of certain facilities are unacceptable, and I have addressed them personally with our team to ensure immediate improvement. I am grateful that you recognized the efforts of our staff and enjoyed our outdoor areas. Your honest feedback is invaluable, and I sincerely hope we will have the opportunity to welcome you back, so we can provide the seamless and enjoyable experience you deserve. Warm regards, Jay Sudhakaran General Manager

Amazing Staff at Movenpick

トリップアドバイザーの評価 5.0/5

Tour64666678901 トリップアドバイザー認証口コミ

My stay has been amazing. Thank you Chang for your hard work and accommodations. It didn't go unnoticed. The staff was also outstanding. If I return to Bangkok, I would desire to stay here again.

Dear Tour64666678901, Thank you very much for your wonderful feedback. We are truly delighted to hear that your stay with us was amazing and that our team made such a positive impression on your experience. We are especially grateful for your kind words about Chang. His dedication and attention to our guests do not go unnoticed, and your appreciation will certainly be shared with him and the entire team. It would be our pleasure to welcome you back should you return to Bangkok, and we look forward to providing you with another outstanding stay. Warm regards, Jay Sudhakaran General Manager

Service was Excellence

トリップアドバイザーの評価 5.0/5

herbert j トリップアドバイザー認証口コミ

Our stay was amazing. We had a group of 15 and all of the staff was courteous and helpful. Chang, specifically made sure that we felt welcomed, we had guidance inside and outside the hotel, and he was more than accommodating when we needed additional assistance.

Dear 797herbertj, Thank you very much for your excellent review. We are delighted to hear that your group of 15 had an amazing stay and that our team provided courteous and helpful service throughout your visit. It is especially rewarding to know that Chang made such a positive impression by ensuring you felt welcomed and well supported both inside and outside the hotel. We will be sure to share your kind words with him, as recognition like this means a great deal to our team. We truly appreciate your feedback and look forward to welcoming you and your group back for another memorable stay. Warm regards, Jay Sudhakaran General Manager

Cautious with Personal Belongings – Unresolved Loss During Stay

トリップアドバイザーの評価 3.0/5

Tourist29619451074 トリップアドバイザー認証口コミ

My family and I stayed at this hotel from 23–30 December. There were several things which made our stay pleasant like the chocolate hour, the nice and helpful porters, and the tuk tuk service. However, my experience here was made unpleasant by an incident which happened. On the third night of my stay (25 Dec), my iPhone fast charging cable went missing from my room. It was placed by my bedside next to my Apple Watch charger, which remained there untouched. I reported the loss immediately to the duty manager. Subsequently, the case was handled by three different duty managers, with investigations citing possible misplacement, housekeeping & laundry checks, but no clear outcome was ever provided. Despite daily follow-ups, I was only advised to make a police report on the night (when I called to seek resolution) before my morning checkout. At the same time, I was also reminded of fine print stating the hotel is not liable for loss of valuables and was asked to provide photographic proof that both chargers were originally by my bedside—which I find unreasonable for routine personal items. Due to the delay, I could not file a police report in time. However, the hotel did provide a slow charging cable as a temporary solution after I requested for it. This review is shared so future guests can be aware: be extra extra careful and vigilant with small valuables, as responsibility may not be assumed and resolution may be limited or none at all.

Dear Tourist29619451074, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed aspects of your stay such as our chocolate hour, porters, and tuk tuk service, but we are deeply concerned about the issues you experienced with your personal belongings. Please be assured that your comments have been shared with our management and security teams. We are taking steps to handle reports of missing items more efficiently and transparently, and to provide clear guidance to guests promptly. We truly value your feedback, as it helps us improve our processes and overall guest experience. We hope to have the opportunity to welcome you again and provide a stay free from such concerns. Warm regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 2,289 件のレビュー 6.6/10 客室
  • 3,237 件のレビュー 8.8/10 サービス
  • 55 件のレビュー 5.6/10 インターネット
  • 1,004 件のレビュー 7.7/10 朝食
  • 1,000 件のレビュー 6.4/10 清潔さ
  • 252 件のレビュー 8.3/10 バー＆飲料

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