ノボテルバンコクプラティナムプラトゥーナム

情報メッセージ

ノボテルバンコクプラティナムプラトゥーナム 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 695 件のレビュー

ALLSAFE認証ホテル

地図で見る

説明

ホテルのその他の情報

  • 無線 WiFi と広々としたワークスペース

  • 街を一望できる屋上のバーとインフィニティプール

  • 多国籍シーフード料理のビュッフェスタイルのお食事

  • 5 つのフレキシブルなミーティングスペースは、カジュアルな目的にもビジネスにも対応します。

  • プラチナモール内にあり、タクシーボート、サイアムパラゴンモール、チットロム駅、サイアム駅に近接

ホテル所在地

ノボテルバンコクプラティナムプラトゥーナム

220 Petchaburi Road, Ratchatevee
10400 バンコク
タイ

  • BUS:  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK:  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN:  Chidlom or Ratchathewi

  • 飛行機で

    DON MUANG 26km / 16 マイル

  • 飛行機で

    SUVARNABHUMI 30km / 18 マイル - シャトルバス有料

  • 電車で

    HUA LUM PONG 7km / 4 マイル

  • 電車で

    RACHATHEWI BTS 0km / 0 マイル

  • 電車で

    SIAM BTS STATION 0km / 0 マイル

GPS:13.750226, 100.54581

ホテルサービス

チェックインはからです - チェックアウトはです

概要
敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

THE SQUARE RESTAURANT

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

当ホテルの客室

スーペリア客室:お仕事にも静かな休暇にも最適です。スーペリア客室は、モダンな装飾、人間工学に基づいた快適さ、最高級の設備を兼ね備えたお部屋です。大型ダブルベッドまたはツインベッド、薄型 TV、無料の無線 LAN インターネット、セーフティボックスを完備しています。大人 2 名様とお子様 1 名様までご宿泊いただけます。 リラクゼーションと集中を兼ね備えた他では味わえないご体験をお約束します。エグゼクティブ客室は、まさに VIP 気分を満喫できるお部屋です。プレミアラウンジでご朝食やイブニングカクテルをお召し上がりいただけます。快適なダブルベッド、薄型 TV、無料の無線 LAN インターネットを完備しています。大人 2 名様とお子様 1 名様までご宿泊いただけます。

お客様のご意見

お客さまの口コミ
ノボテルバンコクプラティナムプラトゥーナム

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  695 件のレビュー

トリップアドバイザーの評価  4.5/5  5,503 件のレビュー

2022エクセレンス認証

Room and Reception

トリップアドバイザーの評価 2.0/5

armanchan トリップアドバイザー認証口コミ

The room when i check in smell bad, and already ask for change room but the reception say full. Check in time so long and the staff is rude and very very unhealpfull, never found this services at Accor Hotel. Bathroom Amenities only provide soap, shower gel and shampoo only. Only concierge staff is really very helpfull and quick response. Hot water have to wait for a while

朝食以外ダメ

お客さまの声 1.0/5

Mitchan ビジネス - 確認済みレビュー すべて

まず、シャワーがお湯になるまで3分ほどかかる。水シャワーしか出ないのかと思って我慢して浴びて、出ようと思った頃にお湯になった。こんなに時間かかるホテル初めて。 2泊のうちの2泊めに、ベッドメイキングの札を出して外出して17時頃戻ると部屋はそのまま。 フロントに頼むが、16時過ぎたのでスタッフがいないのでできないと。タオルも水も何も無しで過ごすのはひどいのでタオル交換できないか頼んだらそれはする。と言うので外出した。 その時隣の部屋のドアにもクリーニングして下さいの札がでていて、朝もでていたので隣の部屋もしてもらえなかったのがわかった。 フロントの対応が冷たかったなあ。 良かったのは朝食と朝食会場のスタッフの対応だけだった。 今回隔離ホテル以外で3つのホテルに宿泊したが、いちばん対応悪かった。他は星3つ位の特に高級なホテルではなかったがけど。

Dear Mr. M., Thank you for taking your valued time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I regret to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your kind sharing the experience concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pranravich L. Front Office Manager Novotelbangkokplatinum.com

Disappointing

トリップアドバイザーの評価 3.0/5

boule2711 Solo travel - トリップアドバイザー認証口コミ

Hotel location is perfect, rooftop pool is a big +. The staff on the other hand, a big training is required! I had a problem regarding a refund and the reservation manager just never answered to me. When I wanted to see him he was either not here or “couldn’t come to see me because he can’t wear a mask”. And when I was asking to see a manager (room, fo, Gm, anyone) NOBODY was on duty this day!! Of course. I booked my PCR test on their website and they made me wait more than 2hours before the nurse came to do my test.. she told me nobody informed her about the time I had booked… Staff does not meet Accor & 4 star standard

アメニティがない。

お客さまの声 2.0/5

Yosuke カップル - 確認済みレビュー すべて

バンコクに用事があり、9月に毎週宿泊したが歯ブラシや水などアメニティがセットされていない事が多々あった。ノボテルが一泊700バーツほどの安宿と同じサービスレベルであれば、今後使用は避けようと思う。

An understaffed hotel

トリップアドバイザーの評価 3.0/5

Hakan E トリップアドバイザー認証口コミ

+ Perfect location + Big screen TV with decent digital broadcast + Gym with decent machines + Executive lounge, but... - ...Canapes in the lounge are so little, so less. It's like a joke - Hotel is extremely understaffed - No HDMI connection for the TV - Very poor breakfast

好立地

お客さまの声 4.5/5

Kaneto カップル - 確認済みレビュー すべて

スタッフの態度が非常に良い。レセプションの若い眼鏡のお兄さんは1人で大変そうだったが、てきぱき働いていた。

Kaneto Y. 様 この度は、Novotel Bangkok Platinum Pratunam でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 あなたが私たちと素晴らしい滞在をし、スタッフが素晴らしかったこと、そしてあなたが施設と私たちの場所を楽しんだことを読むのは素晴らしいことです。 このような前向きなフィードバックを聞くことは常に素晴らしいことであり、それは私のチームにとって大きなモチベーションになります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Sunattha Kong-on Front Office Manager Novotelbangkokplatinum.com

Pleasant Stay Although COVID-19 Restrictions

トリップアドバイザーの評価 5.0/5

Best_Cu トリップアドバイザー認証口コミ

Firstly, I chose the hotel because of its location which was very convenient for hopping arround shopping malls. Since I was ALL Diamond, the staff upgraded my room to the suite. Due to COVID-19 situation, the club lounge was closed, however, the hotel set up to send me a bottle of wine and some snack. The only disappointment was closing of the swimming pool, in which the staff told me to be opened tomorrow. Unlucky!!! However, it turned out to be a very pleasant stay.

割安な滞在ができた

お客さまの声 3.5/5

Nob カップル - 確認済みレビュー すべて

このような状況下なので、泊まれるだけで十分。

立地が良い

お客さまの声 4.0/5

Y.i カップル - 確認済みレビュー すべて

安い、綺麗、素泊まりに最適。

yosuke i. 様 この度は、Novotel Bangkok Platinum Pratunam でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Novotelbangkokplatinum.com

Normal Condition

トリップアドバイザーの評価 3.0/5

Navigator4917703536 トリップアドバイザー認証口コミ

Did not get to upgrade as used to as Accor Plus Platinum Front office insist to give Breakfast Quota only 1 person [as i booking] but from my Privileges' it should be 2 person .. BTW [The price that show in promo is the same price no matter 1 or 2 person check in] i expected the flexibility more than this as loyalty member who pay annual fee for A+

お客さまの声 4.0/5

Nob カップル - 確認済みレビュー すべて

快適な滞在ができました。

Yukinobu M. 様 この度は、Novotel Bangkok Platinum Pratunam でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Novotelbangkokplatinum.com

好立地

お客さまの声 3.5/5

匿名 一人 - 確認済みレビュー すべて

バンコクの中心地で、買い物や食事には困りませんでした。 駅からもスカイウォークで濡れずに行けるのも利点ですね。

Maki A. 様 この度は、Novotel Bangkok Platinum Pratunam でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Novotelbangkokplatinum.com

好立地

お客さまの声 2.5/5

ゆ. ファミリー - 確認済みレビュー すべて

3人で泊まるのを知っているのにコップやバスローブ、バスタオル、アメニティなど揃えていないのはよくありません。

Excited but then disappointed

トリップアドバイザーの評価 2.0/5

Lannalife トリップアドバイザー認証口コミ

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Dear Lannalife, Thank you for sharing your feedback with us on TripAdvisor. Please allow us to extend sincere apology on not having met some of your expectations. The point you raised about the non response and the overall speed of service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Mark Reyes Asst. Executive Lounge Manager

Overall

トリップアドバイザーの評価 5.0/5

boeyboey99 トリップアドバイザー認証口コミ

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.

Dear boeyboey99, I was so glad to read your review following your stay with us at Novotel Bangkok Platinum Pratunam. Our aim is to ensure we only deliver the best service, culinary experience and facilities to our guests so we are pleased that we have met your expectations. Furthermore, the culinary offering such as our Premium & Seafood Dinner Buffet at the SQUARE restaurant , the Best Seafood and Premium International Buffet in Bangkok that everyone is talking about! Is a must try. If you like premium dishes from around the world, you will love our newest Premium International & Seafood Buffet. Start with Wagyu steak, Kurobuta steak, Wagyu sushi amiyaki, dim sum with premium ingredients such as scallop, rock lobster, and jumbo crab. If you like Western dishes, we have various kinds of pasta with truffle cream and truffle salami. Or you can savour this East-meets-West risotto chicken rice with foie gras on top. For Thai food lovers, get ready to try Wagyu and Kurobuta Thai style noodle and glass noodle with tiger prawn. The team can't wait to welcome you back again. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Room for improvement

トリップアドバイザーの評価 3.0/5

aestrada12 トリップアドバイザー認証口コミ

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.

Wonderful Holiday in Bangkok

トリップアドバイザーの評価 5.0/5

mnkusuma トリップアドバイザー認証口コミ

Recently we stayed for 4 nights in Novotel Bangkok. The hotel has the best location, connected to the Platinum shopping centre, and within walking distance to other shopping centres, i.e. Isetan, Central world, Market, Gaysorn, BIG etc. There is also free shuttle to Siam Paragon, which is actually still within walking distance. Just across the road there is the famous Kuang Heng Pratunam chicken rice and a lot of other local foods. The water taxi to go to some BTS station is very near and we can also walk thru to the BTS station thru some malls from the 2nd floor. The service of the hotel is very good, the room is clean and has all that we need. There is also a tour desk in the 6th floor, easy to book tours. Overall we have a very wonderful holiday while we stayed in Novotel Platinum.

Dear mnkusuma, Greetings from Novotel Bangkok Platinum Pratunam. We are exceptionally delighted to know you enjoyed your stay and will certainly convey your generous compliments to our colleague who strives hardest to ensure all guests enjoy a great stay experience. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We believe that our service is what truly sets us apart from our competitors and reading your great comments just enforces our belief. We hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Great hotel

トリップアドバイザーの評価 4.0/5

clementetravels トリップアドバイザー認証口コミ

The rooms are very clean. The bed was very good and comfy. Location is excellent for shopping. Very close to malls and night market. Did not get to try the breakfast so I cant comment on that. Over all experience was good.

Dear clementetravels, Thank you for taking the time to post a lovely review of your stay at Novotel Bangkok Platinum Pratunam. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We very much hope that we will have the opportunity of offering you a very warm welcome on your next visit to Bangkok. Many special offers and benefits are available when you book direct with us and in advance to save more on our website. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

PRIME PROPERTY POOR SERVICE

トリップアドバイザーの評価 3.0/5

nsnjewellers トリップアドバイザー認証口コミ

The front desk or Reception staff at the hotel are the face of the hotel. They are normally the only people you interact with during your stay. this front desk staff was rude and not courteous and were fighting with us by charging baht 500 for ever half hour of delay during check out. although we loved the location and proximity to the entire shopping district. Rooms were clean and hotel is overall good.

Dear nsnjewellers, Thank you very much for taking the time to let us know about your recent stay at Novotel Bangkok Platinum Pratunam. I can only apologize that there were aspects of your stay that you felt were less than perfect. In order to maintain high standards of service and comfort, feedback like yours is essential. The point you raised about the reception and the overall service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Great hotel and location

トリップアドバイザーの評価 5.0/5

mikeJ6211YR トリップアドバイザー認証口コミ

The buffet is probably on of the best in Bangkok. Dont miss that one. The pool area only have cabanas so of you want fix your tan it can be gard for your back. Ifyll fel hungry at the pool maybe you should walk down to McDonalds. The carbonara I ordered was the smallest portion I ever seen. Not even a new born child world be full of that one. Otherwise the hotel is excellent in every way.

Dear mikeJ6211YR, Thank you for your review and feedback of the Novotel Bangkok Platinum Pratunam. We regret to learn of your experience during your stay with us. We will review and improve our service quality so as to better meet our guests' expectations. Nonetheless, we hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

最新の20口コミ

との提携 TripAdvisor

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バンコクのすべてのホテル