ノボテルバンコクプラティナムプラトゥーナム 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 330 件のレビュー

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220 Petchaburi Road, Ratchatevee, 10400 バンコク, タイ

説明

ホテルのその他の情報

  • 無線 WiFi と広々としたワークスペース

  • 街を一望できる屋上のバーとインフィニティプール

  • 多国籍シーフード料理のビュッフェスタイルのお食事

  • 5 つのフレキシブルなミーティングスペースは、カジュアルな目的にもビジネスにも対応します。

  • プラチナモール内にあり、タクシーボート、サイアムパラゴンモール、チットロム駅、サイアム駅に近接

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ホテル所在地

ノボテルバンコクプラティナムプラトゥーナム

220 Petchaburi Road, Ratchatevee
10400 バンコク
タイ

GPS:13.749701, 100.54007

電話番号
ファックス +66 2 160 7200

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  330 件のレビュー

トリップアドバイザーの評価  4.6/5  6,657 件のレビュー

Hotel Lover

トリップアドバイザーの評価 5.0/5

Thitiporn C トリップアドバイザー認証口コミ

All good especially service from Alin,Ice,Earn,Affan,James and Job(Concierge) Room clean nice location , recommend Novotel platinum for holiday in Bangkok

Dear Valued Guest, Thank you for the wonderful recommendation! We are especially proud to hear that Alin, Ice, Earn, Affan, James, and Job at Concierge made your Bangkok holiday so special. We will be sure to share your praise with them personally. We look forward to your next visit to Novotel Bangkok Platinum Pratunam! With best regards, Siriporn Pa. Room Division Manager

From Frustration to Unforgettable Service — A Five-Star Experience!

トリップアドバイザーの評価 5.0/5

スキブラド バ トリップアドバイザー認証口コミ

During our stay at Novotel Bangkok Platinum Pratunam, a small room/meal inquiry initially seemed like it could ruin the stay. The first manager quickly limited the options and didn’t fully hear me, even though I initially thought he was just staff, and even after I subtly hinted at sharing feedback online. The next day, when I raised another question about the Premier Parkview Benefits for my room, Ammy, the Director of Food & Beverage (DOFB), stepped in and instantly changed everything. She listened carefully, thoughtfully considered the available options, and never overpromised. She said, “Let’s see what I can do,” and later called back with a win-win solution for both the hotel and me. Her skill and attentiveness turned what could have been a frustrating experience into one of pure delight, making me feel truly valued and cared for. A huge thank you to Ammy for her exceptional leadership, thoughtful problem-solving, and for turning a potentially frustrating stay into a genuinely memorable trip. Thank you, Novotel and Accor Group, for the wonderful experience — and a special shout-out once again to Ammy for going above and beyond!

Dear Valued Guest, Thank you for your honest feedback and the 5-star rating. We sincerely apologize that your initial experience fell short of expectations; however, we are delighted that Khun Ammy (DOFB) was able to step in and turn things around. Your praise for her leadership and problem-solving has been shared with her and our senior management. We look forward to welcoming you back for another seamless stay! With best regards, Siriporn Pa. Room Division Manager

Lack of transparency regarding family room setup

トリップアドバイザーの評価 1.0/5

NorthStar11837069645 トリップアドバイザー認証口コミ

We booked a Double Room + Child expecting a basic and reasonable family setup. Upon arrival, we were shocked to discover that the room included only one bed, with the assumption that the child would sleep in the parents’ bed. For a hotel that markets itself as family-friendly, this is completely unacceptable, especially for families traveling with older children or teenagers. What made the situation worse is that this critical information was not clearly disclosed during the booking process. Only after check-in were we informed that an extra bed would require an additional charge. Had this been communicated transparently in advance, we would have absolutely chosen a different hotel. Ending a long family trip with this kind of surprise felt misleading and disappointing, and raises serious concerns about transparency in the booking information.

Dear Valued Guest, Thank you for your honest feedback. We sincerely apologize for the disappointment regarding your room setup. We aim to be a family-friendly destination, and it is clear we missed the mark in communicating our bedding configurations to you. We understand how important a comfortable sleep is, especially at the end of a long trip. Your comments regarding transparency on our booking platforms have been noted for immediate review to ensure clearer information for future guests. With best regards, Siriporn Pa. Room Division Manager

met a lady , she brought me to Novotel BKK Pratunam. Thank you. At the bar, Ms Neena provided us good service. Thnx U ❤️

トリップアドバイザーの評価 5.0/5

sbuckyyy トリップアドバイザー認証口コミ

Great Service from Ms Neena at Novotel Pratunam Hotel. Enjoy my dine-in. Thank you for the great service and will be glad to be back again

I will never stay at Novotel again, all trust lost.

トリップアドバイザーの評価 1.0/5

sarahcutting56 トリップアドバイザー認証口コミ

We arrived at Novotel Bangkok Platinum Pratunam on the 20th of October 2025 to be told at check in that the pool, gym and roof view bar were all under construction and closed. We had booked well in advance and did not receive any pre warning of these works so that we could choose to go elsewhere. We were offered a pool at another hotel which is a 20 minute tuk tuk ride away. We are now sitting in our room at 7pm listening to jack hammers which we have been told will continue until 9pm. This feels like a complete scam.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,160 件のレビュー 9.7/10 ロケーション
  • 1,398 件のレビュー 7.7/10 客室
  • 2,745 件のレビュー 9.2/10 サービス
  • 24 件のレビュー 7.9/10 インターネット
  • 611 件のレビュー 8.2/10 清潔さ
  • 587 件のレビュー 8.8/10 朝食
  • 480 件のレビュー 6.1/10 快適さ
  • 386 件のレビュー 8.1/10 雰囲気

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周辺の他の施設

バンコクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。