ノボテルバンコクプラティナムプラトゥーナム 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 333 件のレビュー

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220 Petchaburi Road, Ratchatevee, 10400 バンコク, タイ

説明

ホテルのその他の情報

  • 無線 WiFi と広々としたワークスペース

  • 街を一望できる屋上のバーとインフィニティプール

  • 多国籍シーフード料理のビュッフェスタイルのお食事

  • 5 つのフレキシブルなミーティングスペースは、カジュアルな目的にもビジネスにも対応します。

  • プラチナモール内にあり、タクシーボート、サイアムパラゴンモール、チットロム駅、サイアム駅に近接

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ホテル所在地

ノボテルバンコクプラティナムプラトゥーナム

220 Petchaburi Road, Ratchatevee
10400 バンコク
タイ

GPS:13.749701, 100.54007

電話番号
ファックス +66 2 160 7200

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  333 件のレビュー

トリップアドバイザーの評価  4.6/5  6,659 件のレビュー

Superb, Fabulous

トリップアドバイザーの評価 5.0/5

0904nafisa トリップアドバイザー認証口コミ

This hotel is beyond fantastic. The staff is cheerful and courteous. There was a small hiccup in the bathroom which didn’t bother us but the housekeeping staff noticed and took immediate action. Pierre from their team was so apologetic about it and also left a card with a plate of fruits. He also offered us a free visit for the happy hours lounge service. Boy, from the concierge team is always supportive and smiling. Comfy beds, pillows, great buffet breakfast and unbeatable location makes this an ideal choice of hotel

Service! Service! Service!

トリップアドバイザーの評価 5.0/5

PDSil トリップアドバイザー認証口コミ

Service, service, service – it’s all about the experience. What a fantastic experience! Thank you for a wonderful experience and a truly memorable stay. A big shout-out to ICE for being an outstanding ambassador for the hotel and for consistently providing exceptional service with a warm smile. Can’t wait to return to my favourite hotel in BKK.

Dear Valued Guest, Thank you for choosing us as your favorite stay in Bangkok. It’s wonderful to hear that Ice made such a memorable impression with their warm smile and exceptional service. We can’t wait to welcome you back! With best regards, Siriporn Pa. Rooms Division Manager

Hotel Lover

トリップアドバイザーの評価 5.0/5

Thitiporn C トリップアドバイザー認証口コミ

All good especially service from Alin,Ice,Earn,Affan,James and Job(Concierge) Room clean nice location , recommend Novotel platinum for holiday in Bangkok

Dear Valued Guest, Thank you for the wonderful recommendation! We are especially proud to hear that Alin, Ice, Earn, Affan, James, and Job at Concierge made your Bangkok holiday so special. We will be sure to share your praise with them personally. We look forward to your next visit to Novotel Bangkok Platinum Pratunam! With best regards, Siriporn Pa. Room Division Manager

From Frustration to Unforgettable Service — A Five-Star Experience!

トリップアドバイザーの評価 5.0/5

スキブラド バ トリップアドバイザー認証口コミ

During our stay at Novotel Bangkok Platinum Pratunam, a small room/meal inquiry initially seemed like it could ruin the stay. The first manager quickly limited the options and didn’t fully hear me, even though I initially thought he was just staff, and even after I subtly hinted at sharing feedback online. The next day, when I raised another question about the Premier Parkview Benefits for my room, Ammy, the Director of Food & Beverage (DOFB), stepped in and instantly changed everything. She listened carefully, thoughtfully considered the available options, and never overpromised. She said, “Let’s see what I can do,” and later called back with a win-win solution for both the hotel and me. Her skill and attentiveness turned what could have been a frustrating experience into one of pure delight, making me feel truly valued and cared for. A huge thank you to Ammy for her exceptional leadership, thoughtful problem-solving, and for turning a potentially frustrating stay into a genuinely memorable trip. Thank you, Novotel and Accor Group, for the wonderful experience — and a special shout-out once again to Ammy for going above and beyond!

Dear Valued Guest, Thank you for your honest feedback and the 5-star rating. We sincerely apologize that your initial experience fell short of expectations; however, we are delighted that Khun Ammy (DOFB) was able to step in and turn things around. Your praise for her leadership and problem-solving has been shared with her and our senior management. We look forward to welcoming you back for another seamless stay! With best regards, Siriporn Pa. Room Division Manager

Lack of transparency regarding family room setup

トリップアドバイザーの評価 1.0/5

NorthStar11837069645 トリップアドバイザー認証口コミ

We booked a Double Room + Child expecting a basic and reasonable family setup. Upon arrival, we were shocked to discover that the room included only one bed, with the assumption that the child would sleep in the parents’ bed. For a hotel that markets itself as family-friendly, this is completely unacceptable, especially for families traveling with older children or teenagers. What made the situation worse is that this critical information was not clearly disclosed during the booking process. Only after check-in were we informed that an extra bed would require an additional charge. Had this been communicated transparently in advance, we would have absolutely chosen a different hotel. Ending a long family trip with this kind of surprise felt misleading and disappointing, and raises serious concerns about transparency in the booking information.

Dear Valued Guest, Thank you for your honest feedback. We sincerely apologize for the disappointment regarding your room setup. We aim to be a family-friendly destination, and it is clear we missed the mark in communicating our bedding configurations to you. We understand how important a comfortable sleep is, especially at the end of a long trip. Your comments regarding transparency on our booking platforms have been noted for immediate review to ensure clearer information for future guests. With best regards, Siriporn Pa. Room Division Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,403 件のレビュー 7.7/10 客室
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  • 24 件のレビュー 7.9/10 インターネット
  • 616 件のレビュー 8.2/10 清潔さ
  • 590 件のレビュー 8.7/10 朝食
  • 389 件のレビュー 8.1/10 雰囲気
  • 373 件のレビュー 6.4/10 設備

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