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ホテル ノボテルバンコクプラティナムプラトゥーナム 4 つ星

お客さまの声 4.3/5 9,258 件のレビュー

ALLSAFE認証ホテル

このホテルを予約

客室 1

人数
子供の年齢

ベストレートをお約束

使い方?
Accor Live Limitless

入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金は利用不可

ノボテルバンコクプラティナムプラトゥーナム
地図で見る
+ 26 サービス

ホテルのその他の情報

  • 無料のWi-Fi、広々としたワークスペース、薄型TV

  • 街を一望できる屋上のバーとインフィニティプール

  • 多国籍シーフード料理のビュッフェスタイルのお食事

  • 5つのフレキシブルなミーティングスペース

  • タクシーボート、無料のサイアムパラゴン、BTSチットロム、サイアムに近接

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • キッズクラブ(3 ~ 6 歳向け)
  • 完全禁煙ホテル
  • エアコン
  • SUVARNABHUMI有料サービス
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • レイトチェックアウト(17時まで)有料サービス
  • ドライクリーニング/アイロン
  • 両替
  • ポーター
  • コンシェルジュ
レジャーとアクティビティ
  • 屋外プール(温水設備なし)
  • フィットネスセンター
  • サウナ
  • キッズクラブ(3 ~ 6 歳向け)
ケータリング
  • 朝食有料サービス
  • レストラン1軒
  • バー2軒
  • ルームサービス
ビジネスサービス
  • 会議室7室
  • Web コーナー(Mac)
  • セルフサービスのビジネスセンター
  • コピー/印刷サービス利用可能

ホテル所在地

ノボテルバンコクプラティナムプラトゥーナム

220 Petchaburi Road
Ratchatevee
10400 バンコク
タイ

電話番号: +6622091700

ファックス: (+66)2/1607200

チェックインは14h00からです

チェックアウトは12h00です

  • BUS :  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :  Chidlom or Ratchathewi

  • 飛行機で

    DON MUANG 26km / 16.16 マイル

  • 飛行機で

    SUVARNABHUMI 30km / 18.64 マイル - シャトルバス有料

  • 電車で

    HUA LUM PONG 7km / 4.35 マイル

GPS:13.750226, 100.54581

当ホテルの客室

スーペリア客室:お仕事にも静かな休暇にも最適です。スーペリア客室は、モダンな装飾、人間工学に基づいた快適さ、最高級の設備を兼ね備えたお部屋です。大型ダブルベッドまたはツインベッド、薄型 TV、無料の無線 LAN インターネット、セーフティボックスを完備しています。大人 2 名様とお子様 1 名様までご宿泊いただけます。 リラクゼーションと集中を兼ね備えた他では味わえないご体験をお約束します。エグゼクティブ客室は、まさに VIP 気分を満喫できるお部屋です。プレミアラウンジでご朝食やイブニングカクテルをお召し上がりいただけます。快適なダブルベッド、薄型 TV、無料の無線 LAN インターネットを完備しています。大人 2 名様とお子様 1 名様までご宿泊いただけます。

スタンダードルーム:ダブルベッド1台

  • 最大人数: 3
  • 面積: 最小 22 / 237 sq ft
  • ビュー: 庭園側, 街側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スーペリアルーム:キングサイズベッド1台

バリアフリールーム
  • 最大人数: 3
  • 面積: 最小 23 / 248 sq ft
  • ビュー: 庭園側, 街側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スーペリアルーム:シングルベッド2台

  • 最大人数: 3
  • 面積: 最小 23 / 248 sq ft
  • ビュー: 街側, 庭園側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

デラックスルーム:ダブルベッド1台

  • 最大人数: 3
  • 面積: 最小 27 / 291 sq ft
  • ビュー: 街側, 庭園側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

デラックスルーム:シングルベッド2台

  • 最大人数: 3
  • 面積: 最小 27 / 291 sq ft
  • ビュー: 庭園側, 街側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

プレミアパークビューのお部屋、ダブルベッド1台

  • 最大人数: 4
  • 面積: 最小 27 / 291 sq ft
  • ビュー: パークビュー *

ホテルの空室状況に応じる

プレミアパークビュールーム、シングルベッド 2 台

  • 最大人数: 4
  • 面積: 最小 27 / 291 sq ft

ファミリールーム

  • 最大人数: 4
  • 面積: 最小 27 / 291 sq ft

エグゼクティブパークルーム、キングサイズのベッド1台

  • 最大人数: 4
  • 面積: 最小 27 / 291 sq ft
  • ビュー: 庭園側, 街側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

エグゼクティブパークビュールーム、シングルベッド2台

  • 最大人数: 4
  • 面積: 最小 27 / 291 sq ft
  • ビュー: 庭園側, 街側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)
客室

レストランとバー

THE SQUARE RESTAURANT

お料理の種類: 多国籍料理

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

昼食

12:00 - 15:00

夕食

18:00 - 22:00

PLATINUM LOUNGE

非契約写真

洗練された雰囲気のラウンジです。ご友人と静かなひとときをお過ごしいただくのにも、カジュアルなミーティングにも、ショッピングの疲れを癒すのにも最適です。

昼食

夕食

BAR9 BEER GARDEN

非契約写真

豊富な種類のカクテルや新鮮なフルーツジュースをお楽しみいただけます。軽食は終日お召し上がりいただけます。バンコクのスカイラインに沈む夕日を眺めながら、ゆったりとおくつろぎください。

昼食

夕食

ミーティングとイベント

会議室

  • 会議室の数:7

  • 最大サイズ:270 m²

  • 最大ご利用人数:320 人

  • パーティの最大ご利用人数:180 人

詳細

お客さまの口コミ
ノボテルバンコクプラティナムプラトゥーナム

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.3/5

9,258 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

5,409 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

好立地

お客さまの声 2.5/5

ゆ. ファミリー - 16/04/2021 確認済みレビュー すべて

3人で泊まるのを知っているのにコップやバスローブ、バスタオル、アメニティなど揃えていないのはよくありません。

Excited but then disappointed

トリップアドバイザーの評価 2.0/5

Lannalife 11/11/2020 トリップアドバイザー認証口コミ

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Dear Lannalife, Thank you for sharing your feedback with us on TripAdvisor. Please allow us to extend sincere apology on not having met some of your expectations. The point you raised about the non response and the overall speed of service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Mark Reyes Asst. Executive Lounge Manager

立地良好、サービスいまいち。

お客さまの声 3.0/5

Uchu 一人 - 01/03/2020 確認済みレビュー すべて

立地は良好でしたが、サービスは期待外れでした。

Hiroshi I. 様 この度は、Novotel Bangkok Platinum Pratunam でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Novotel では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Novotelbangkokplatinum.com

好立地、快適

お客さまの声 4.5/5

匿名 ファミリー - 23/02/2020 確認済みレビュー すべて

静かでスタッフの方もとても親切で快適に過ごすことができました。

Dear Value Guest , Thank you for your review and feedback of the Novotel Bangkok Platinum Pratunam. We are glad that you enjoyed your stay and will convey your compliments to our associates. We hope to welcome you back to our Hotel in Bangkok in the near future. Best regards Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

好立地、清潔なお部屋と快適な設備でした。

お客さまの声 4.5/5

Takahiro ファミリー - 16/02/2020 確認済みレビュー すべて

スタッフが挨拶など、もう少しフレンドリーな対応できれば満点です。 また、BTSの駅までの送迎数が多ければありがたいです。

Overall

トリップアドバイザーの評価 5.0/5

boeyboey99 16/02/2020 トリップアドバイザー認証口コミ

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.

Dear boeyboey99, I was so glad to read your review following your stay with us at Novotel Bangkok Platinum Pratunam. Our aim is to ensure we only deliver the best service, culinary experience and facilities to our guests so we are pleased that we have met your expectations. Furthermore, the culinary offering such as our Premium & Seafood Dinner Buffet at the SQUARE restaurant , the Best Seafood and Premium International Buffet in Bangkok that everyone is talking about! Is a must try. If you like premium dishes from around the world, you will love our newest Premium International & Seafood Buffet. Start with Wagyu steak, Kurobuta steak, Wagyu sushi amiyaki, dim sum with premium ingredients such as scallop, rock lobster, and jumbo crab. If you like Western dishes, we have various kinds of pasta with truffle cream and truffle salami. Or you can savour this East-meets-West risotto chicken rice with foie gras on top. For Thai food lovers, get ready to try Wagyu and Kurobuta Thai style noodle and glass noodle with tiger prawn. The team can't wait to welcome you back again. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Room for improvement

トリップアドバイザーの評価 3.0/5

aestrada12 02/02/2020 トリップアドバイザー認証口コミ

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.

Wonderful Holiday in Bangkok

トリップアドバイザーの評価 5.0/5

mnkusuma 25/01/2020 トリップアドバイザー認証口コミ

Recently we stayed for 4 nights in Novotel Bangkok. The hotel has the best location, connected to the Platinum shopping centre, and within walking distance to other shopping centres, i.e. Isetan, Central world, Market, Gaysorn, BIG etc. There is also free shuttle to Siam Paragon, which is actually still within walking distance. Just across the road there is the famous Kuang Heng Pratunam chicken rice and a lot of other local foods. The water taxi to go to some BTS station is very near and we can also walk thru to the BTS station thru some malls from the 2nd floor. The service of the hotel is very good, the room is clean and has all that we need. There is also a tour desk in the 6th floor, easy to book tours. Overall we have a very wonderful holiday while we stayed in Novotel Platinum.

Dear mnkusuma, Greetings from Novotel Bangkok Platinum Pratunam. We are exceptionally delighted to know you enjoyed your stay and will certainly convey your generous compliments to our colleague who strives hardest to ensure all guests enjoy a great stay experience. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We believe that our service is what truly sets us apart from our competitors and reading your great comments just enforces our belief. We hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Great hotel

トリップアドバイザーの評価 4.0/5

clementetravels 25/01/2020 トリップアドバイザー認証口コミ

The rooms are very clean. The bed was very good and comfy. Location is excellent for shopping. Very close to malls and night market. Did not get to try the breakfast so I cant comment on that. Over all experience was good.

Dear clementetravels, Thank you for taking the time to post a lovely review of your stay at Novotel Bangkok Platinum Pratunam. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We very much hope that we will have the opportunity of offering you a very warm welcome on your next visit to Bangkok. Many special offers and benefits are available when you book direct with us and in advance to save more on our website. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

PRIME PROPERTY POOR SERVICE

トリップアドバイザーの評価 3.0/5

nsnjewellers 25/01/2020 トリップアドバイザー認証口コミ

The front desk or Reception staff at the hotel are the face of the hotel. They are normally the only people you interact with during your stay. this front desk staff was rude and not courteous and were fighting with us by charging baht 500 for ever half hour of delay during check out. although we loved the location and proximity to the entire shopping district. Rooms were clean and hotel is overall good.

Dear nsnjewellers, Thank you very much for taking the time to let us know about your recent stay at Novotel Bangkok Platinum Pratunam. I can only apologize that there were aspects of your stay that you felt were less than perfect. In order to maintain high standards of service and comfort, feedback like yours is essential. The point you raised about the reception and the overall service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

最高でした。

お客さまの声 5.0/5

I. T. 一人 - 24/01/2020 確認済みレビュー すべて

チェックインから、とても親身に接してくれて大変感動しました。 部屋も清潔感がありリクエストした高層階も対応して頂きありがとうございました。 チェックイン、チェックアウトは同じ女性の方でこの方は私の顔を見ると必ず名前を呼んで頂き挨拶してくれ、私はのカタコトの英語も笑顔で聞いてくれ助かりました。 また利用した時はお願いします。

Dear I. T., Thank you so very much for taking the time to share your experience of Novotel Bangkok Platinum Pratunam. I am delighted to read of what a fantastic experience you all had and I thank you for your compliments toward my team. They are motivated by providing excellent service and they shall be as happy as I am to read your review. Feedback from our guests is so incredibly important to us and yours is very much appreciated. I very much look forward to welcoming you and your family once again; hopefully in the not too distant future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Great hotel and location

トリップアドバイザーの評価 5.0/5

mikeJ6211YR 24/01/2020 トリップアドバイザー認証口コミ

The buffet is probably on of the best in Bangkok. Dont miss that one. The pool area only have cabanas so of you want fix your tan it can be gard for your back. Ifyll fel hungry at the pool maybe you should walk down to McDonalds. The carbonara I ordered was the smallest portion I ever seen. Not even a new born child world be full of that one. Otherwise the hotel is excellent in every way.

Dear mikeJ6211YR, Thank you for your review and feedback of the Novotel Bangkok Platinum Pratunam. We regret to learn of your experience during your stay with us. We will review and improve our service quality so as to better meet our guests' expectations. Nonetheless, we hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Excellent Location! Excellent Service!

トリップアドバイザーの評価 5.0/5

SaiWunna Family - 08/01/2020 トリップアドバイザー認証口コミ

The location is unbeatable, walking distance to high end shopping like Central World and Siam Paragon and local shopping mall like Platinum mall and Prathunam market. The hotel is very clean, excellent service and we really enjoy our stay there.

Dear SaiWunna, Thank you so much for your review and I am delighted that you had an enjoyable stay with us. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager
お客さまの声 4.0/5

み. ファミリー - 07/01/2020 確認済みレビュー すべて

セントラルワールドで行われたカウントダウンパーティーの様子がよく見えました。 花火は目の前であがったので、迫力が半端なかったです。 こちらは英語がほぼ話せませんが、スタッフの方々はどのかたも親切で、どうにか伝えてくださり、不便は全くありませんでした。 タラートNEONが徒歩5分程で、お手軽に 夜市を楽しむことができました。

Nice and Good

トリップアドバイザーの評価 4.0/5

SSanto87 Friends getaway - 07/01/2020 トリップアドバイザー認証口コミ

Enjoy my stay in Novotel Platinum for holiday. Good service. The lobby hotel has a good ambiance with high ceiling. The room is spacious with big king size bed. Many shopping places around the hotel. There is a bar in 9 th floor with open air and nice view. The concierge is also very helpfull. From the hotel is also easy access to Suvharnabhumi Airport. Thanks.

Dear SSanto87, Thank you so much for your review of the Novotel Bangkok Platinum Pratunam. I’m pleased to hear you enjoyed the location of our Bangkok Hotel. It is so pleasing to read that the service was efficient and that we made sure that all your needs were met and your vacation was joyful throughout. I have passed you kind words to all the team who really do appreciate it. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Novotel Bangkok Platinum Pratunam

トリップアドバイザーの評価 5.0/5

jmfd2020 Family - 06/01/2020 トリップアドバイザー認証口コミ

Excellent service and location. Connects to Platinum mall for affordable shopping, and skywalk to Centralworld, Gaysorn Village and other high end shopping malls in the area. Very quiet rooms. Breakfast buffet was good, and dinner was also excellent. Special thanks to Mark, Ice and Pop for their great service at the lobby.

Dear jmfd2020, Thank you so much for your review and I am delighted that you had an enjoyable stay with us. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. I am very pleased to hear that you were well looked after by Mr. Mark & Mr. Pop. It is very reassuring to receive such a nice words and it motivates us to work even harder to maintain our high standards and level of service provided to our guests. We hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Stay of Novotel Bangkok Platinum Pratunam

トリップアドバイザーの評価 3.0/5

G22220 Family - 31/12/2019 トリップアドバイザー認証口コミ

Very unpleasant experience of the stay, (1) During check in was having a argument with one unfriendly front desk staff Ms Eddy, (2) 9am breakfast at café, food was empty without refill (3) Non-smoking room, rest room with bad cigarettes, after complaint put airfreshner but not solve, suffered allergic with running nose. (4) Getting taxi to Airport, concierge staff offer THB800 for private van transfer, end up call a normal 7 seater taxi charging THB800. Arrive airport, I checked taxi meter was around THB260, airport police checking the taxi meter.... as the taxi driver asking help, I told the officer I book the car and paid THB300. whereby, I found hotel staff shall help hotel guess, secure them from this kind of issue, or they get benefit from taxi driver which I not know? Location is good, perhaps of good business, the service quality of staff is drop and may provide chances for the staff to earn additional income? There are others hotel can be a option - Amari Hotel (just opposite platinum mall).

Nice Renovated Rooms

トリップアドバイザーの評価 4.0/5

twilliam7404 Couples - 28/12/2019 トリップアドバイザー認証口コミ

Bathroom nicely upgraded now no splash anymore with glass doors fixed. Nice wide LCD TV in room, programs are no more grainy. And the late check out was a useful gesture. Great comfy pillows as well. So glad I gave up IHG spire membership to keep my Accor Gold membership going into 2020!

Very good Location

トリップアドバイザーの評価 4.0/5

iweevy Friends getaway - 23/12/2019 トリップアドバイザー認証口コミ

Positive things - Best location, particularly for the shopping travellers - Good facilities here - The city view from the room and Fitness is very very nice - The staffs were very friendly and kindly to help Negative - The welcome drink was not special, just ordinary fruit juice/Soft drink or alcoholic beverages. I expected special drink such as Soda mixed with An-Chan flowers or Passion fruit mango smoothies. - The breakfast has little choices, however still far better than Novotel New York Time Square.

Feedback

トリップアドバイザーの評価 2.0/5

JANETL2652 Family - 18/12/2019 トリップアドバイザー認証口コミ

They did not provide me with 3 singke beds despite i have stated and paid for the extra bed. At the executive lounge, there isn't any service at all. I need to make coffee n get drink by myself. Disappointed stay.

Dear JANETL2652, Thank you for taking the time to review your recent stay with us. My sincere apologies to hear that you has an unpleasant experience during your stay which I have informed with Front Office Manager to review with the team to avoid future recurrence.Please do not hesitate to contact me when you next return to Bangkok and giving us an opportunity to serving you again and look forward to welcome you back again. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager

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