Dear Mr. Francois V., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you had a perfect stay and enjoyed our convenient location, excellent service, and dining experiences at the hotel. Your kind recognition of our team and facilities is truly appreciated and serves as a great encouragement for us to continue delivering exceptional experiences to our guests. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Thi T. L. E. L., Thank you very much for taking the time to share your positive feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, comfortable stay, and the service provided by our team. Your kind words about our Heartists, as well as the cleanliness and pleasant atmosphere of the hotel, are truly appreciated and serve as great encouragement for us to continue delivering excellent experiences to our guests. Look forward to welcoming you back in the future and creating more memorable stays for you. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Sunghee W., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your rating and your choice to stay with us. While we regret that your experience did not fully exceed expectations, your feedback is very important to us as it helps us continually improve our services and facilities. We remain committed to delivering a better experience in the future and sincerely hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Xavier A., Thank you very much for your kind feedback. We are delighted to hear that you had a comfortable stay and felt warmly welcomed by our team. It is also wonderful to know that you enjoyed our spacious rooms and found the hotel to be excellent value for money. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering quality service. We sincerely look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Cecile E. L. P., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and appreciated the hotel, our buffet, restaurant quality, and the swimming pool with its beautiful city view. Your kind words are truly encouraging for our entire team. We sincerely thank you for choosing to stay with us and look forward to welcoming you back for another memorable experience in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Bernard P. K., Thank you very much for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to know that everything met your expectations and that you had a perfect experience. Your kind words about our beautiful rooms, top-notch staff, and incredible buffet are truly appreciated and will be shared with our entire team as great motivation. We look forward to welcoming you back again in the near future for another exceptional stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Daegeun H., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you were satisfied with our convenient location, the comfort and condition of the room, the quality and variety of food at our restaurant, as well as the friendliness, professionalism and attentiveness of our service team. Your kind words are truly appreciated and serve as great encouragement for all of us to continue improving our services. We sincerely hope to have the pleasure of welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Cedric G. G., Thank you very much for choosing Pullman Hai Phong Grand and for sharing your kind feedback. We are delighted to hear that you had an exceptional stay and enjoyed the Executive Lounge, as well as our facilities and services. Your special mention of Hue at check-in is truly appreciated and we will be sure to share your compliments with her. It is our pleasure to know that we lived up to your expectations of a 5-star experience. We look forward to welcoming you back for another perfect stay in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Sandra Y. B., Thank you very much for your wonderful feedback. We are truly delighted to know that you had such an enjoyable stay and that our team’s warm welcome contributed to a seamless experience throughout your visit. Your kind words are sincerely appreciated and serve as great encouragement for our entire team. We look forward to welcoming you back again for another memorable stay in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor Pullman Hai Phong Grand Hotel

Dear Mr. Thibaut J. S. R. G., Thank you very much for taking the time to share your wonderful feedback about your stay at Pullman Hai Phong. We are delighted to hear that you had an overall pleasant experience, particularly with the beauty of the hotel, the welcoming and caring staff, and the high quality of the rooms and services. Regarding the shower system in the Executive rooms, we sincerely apologize for the inconvenience this may have caused. We appreciate your feedback, and it will be forwarded to our technical team for further review and improvement. We sincerely hope to have the pleasure of welcoming you back to Pullman Hai Phong Grand and providing you with an even better experience in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Emmanuel J. G. L., We would like to extend our heartfelt gratitude for taking the time to share your invaluable feedback regarding your stay with us. It is truly our privilege to learn that you enjoyed the spacious and comfortable room, where every detail has been thoughtfully designed to provide the utmost comfort and relaxation. We are particularly delighted to hear that our evening cocktail experience left a memorable impression. The carefully curated selection of drinks and canapés, combining creativity with quality, contributed to an enjoyable and refined evening for you. Your satisfaction and kind words are an invaluable source of inspiration for the entire Pullman team, motivating us to continuously refine every aspect of our services—from in-room amenities to culinary experiences and personalized attention—ensuring each stay exceeds expectations. We very much look forward to welcoming you back to Pullman Hai Phong Grand Hotel, providing further elegant, thoughtful, and memorable experiences that reflect the high standards you rightfully expect. Warmest regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Yann J. F. D., We would like to extend our heartfelt and sincere thanks to you for choosing Pullman Hai Phong Grand for your recent stay and for taking the time to share your valuable impressions. We are delighted to learn that you enjoyed your experience, particularly the late check-in, the exceptional suite upgrade, our well-equipped fitness center, the Executive Lounge, and our restaurant. We also take note of your comments regarding the limited French TV channels and the temperature of the swimming pool. Please be assured that your feedback will be carefully reviewed as we continuously strive to enhance our services and provide an even more seamless experience for your future visits. Your kind words regarding the attentiveness and friendliness of our team are a true source of pride and inspiration for us. Every member of the Pullman Hai Phong Grand team endeavors to ensure that every moment of your stay is memorable and fulfilling. We would be truly honored to welcome you back in the future, to continue providing refined, unique, and inspiring experiences—from our elegant accommodations and thoughtful services to family-friendly amenities. We hope that each visit will become a cherished memory for you and your loved ones. Warm regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Rim I. R., We sincerely thank you for taking the time to share your positive feedback regarding your stay at Pullman Hai Phong Grand. It is truly an honor to know that your stay was comfortable, fulfilling, and left you with lasting impressions. At Pullman, we continually strive to create refined and distinctive experiences, from our elegantly designed rooms and attentive services to every carefully considered detail intended to delight our guests. We very much look forward to welcoming you back in the near future, so that every moment at the hotel may become a cherished and memorable experience. Warm regards, Ha Vu (Ms.) Guest Relations Agent PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Sophie L. M. S., Thank you very much for taking the time to share your experience at Pullman. We are delighted to hear that you appreciated the hotel’s ambiance, warm welcome, as well as facilities such as the spa and swimming pool. Regarding our restaurant, we appreciate your feedback. While the pricing may seem slightly higher, it reflects the quality of service and culinary experience we strive to offer. We continuously review our offerings to ensure the best balance between quality and value for our guests. We very much look forward to welcoming you again on your next visit. Warm regards, Ha Vu (Ms.) Guest Relation Agent Pullman Hai Phong Grand Hotel

Dear Mr. Xavier P. A., Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed the comfort of our rooms, the variety of our breakfast buffet and the attentiveness of our team. Your kind words are truly encouraging and motivate us to continue delivering excellent service and memorable experiences to all our guests. We look forward to welcoming you back to Pullman Hai Phong Grand in the near future. Warm regards, Ha Vu (Ms.) Guest Relations Agent Pullman Hai Phong Grand Hotel

Dear Mr. N. Andre, Warm greetings from Pullman Hai Phong Grand Hotel! Thank you very much for sharing such a wonderful review and for choosing to stay with us during your family trip to Hai Phong. We are truly delighted to know that you enjoyed our modern facilities, delicious breakfast selection, and the relaxing atmosphere at our rooftop and swimming pool. It is gratifying to read your kind words recognizing our team’s warm welcome and attention to ALL Accor Live Limitless members. Your appreciation means a lot to us and serves as a great encouragement for the entire team to continue delivering heartfelt and professional service. Once again, thank you for your loyalty and for taking the time to share your experience. We look forward to welcoming you and your family back soon for another wonderful stay in Hai Phong. Warm regards, Tran Thi Nguyet Duty Manager Pullman Hai Phong Grand Hotel

Dear François J. B. V., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the quality of our rooms, the service from our team, and our restaurants, especially the Saturday night buffet. Your satisfaction is our greatest reward. We look forward to welcoming you back very soon. Warm regards, Trọng Phan (Mr.) Guest Services Manager Pullman Hai Phong Grand Hotel