Dear Stephane F., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to review our service and hotel. We are honored to welcome and serve you. Your feedback and reviews are invaluable in helping us improve our services. We hope this stay left a positive impression on you and that you will choose Legacy Yen Tu again for your future stays. Wishing you and your family a peaceful and prosperous New Year! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Thi T. T. V., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service and hotel. It is our honor to welcome and serve you. We are delighted to receive your positive feedback on your stay. Your appreciation for our service and staff attitude is invaluable to us. We hope you will continue to love and return to Legacy Yen Tu - MGallery Hotel Collection. Wishing you and your family a happy and prosperous New Year! Sincerely, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Mathieu D., Thank you very much for your kind words and for choosing to stay with us. We are delighted to hear that you enjoyed our location, various activities, and the services provided. It’s wonderful to know that you found the place authentic and memorable. We appreciate your feedback regarding language barriers. Please be assured that we are continuously working to improve our communication efforts to better serve our international guests. We look forward to welcoming you back in the future for another memorable experience. Warm regards, Silas (Mr.) Front Office Manager

Dear Marie-Noelle F., Thank you very much for your heartfelt message. We are truly honored to have provided you with a special escape between heaven and earth in our luxurious setting. It brings us great joy to know that you felt well cared for by our attentive staff. We sincerely appreciate your gratitude and kind words. Special thanks to Mr. Nguyen Thanh Hai Hang and Mr. Huynh Hong Loi for their exceptional service — we will be sure to pass along your appreciation to them. We look forward to welcoming you back for another memorable experience. Warm regards, Silas (Mr.) Front Office Manager

Dear Mr. Anthony V., Thank you very much for your kind words and for sharing your positive experience at Legacy Yen Tu. We are delighted to hear that you enjoyed your stay in our timeless setting and that our team’s attention and professionalism met your expectations. We look forward to welcoming you back in the future. We sincerely appreciate your constructive feedback regarding towel and sheet service. Please accept our apologies for the inconvenience caused. Rest assured, we will review and reinforce our staff training to ensure that your preferences for sustainable practices are respected consistently, aligning with our commitment to environmental responsibility. Thank you once again for your valuable feedback and for your continued loyalty as a Platinum Member. We look forward to providing you with an even better experience during your next visit. Yours sincerely, Silas (Mr.) Front Office Manager

Dear Martin H., Thank you so much for your wonderful feedback! We are thrilled to hear that everything was absolutely perfect during your stay. Your kind words inspire us to continue providing exceptional experiences. We look forward to welcoming you back soon for another fantastic visit! Warm regards, Silas (Mr.) Front Office Manager

Dear Mr. Yannick L. G., Thank you sincerely for your wonderful and inspiring feedback. We are absolutely thrilled to hear that your experience at Legacy Yen Tu was truly extraordinary in every aspect. As a Gold member of the Accor loyalty program, your satisfaction and loyalty are incredibly important to us, and your kind words serve as a great motivation for our entire team. It brings us great joy to know that you enjoyed our site and the overall experience we strive to create for our guests. Providing memorable moments and a welcoming atmosphere is our top priority, and your recognition affirms that we are on the right track. We are committed to continuously enhancing our services and facilities to ensure each stay exceeds expectations. We genuinely appreciate your trust and support, and it would be our honor to host you again soon. Should there be anything specific we can do to make your next visit even more remarkable, please do not hesitate to share your wishes with us. Your feedback is invaluable for us to serve you better. Once again, thank you for taking the time to share your kind words. We look forward to welcoming you back for another extraordinary stay and to creating more unforgettable memories together. Warmest regards, Silas (Mr.) Front Office Manager

Dear Mr. Loic k., Thank you very much for your kind words and for sharing your wonderful experience at Legacy Yen Tu. We are delighted to hear that you found our place peaceful and incredible. We sincerely appreciate your feedback regarding the internet connection. Please rest assured that we are continuously working to improve our facilities, including the speed of our connectivity, to ensure our guests have the most comfortable and seamless stay possible. We look forward to welcoming you back again soon and hope to provide an even better experience next time. Should you have any further requests or suggestions, please do not hesitate to contact us. Warm regards, Silas (Mr.) Front Office Manager

Dear Mrs. Laurence P., Thank you for your beautiful words! We\'re truly honored to know that your experience with us brought you rest, calm, and a sense of well-being. Our team takes great pride in creating a warm and welcoming atmosphere, and it means so much to hear that you found the place magical and unique. Comments like yours remind us why we love what we do. We hope to welcome you back to our hotel very soon! Warmest regards, Miley Do (Mrs.) Assistant Guest Relation Manager Legacy Yen Tu - MGallery Hotel Collection

Dear Ms. W., Thank you for your exquisite feedback regarding your stay at Legacy Yen Tu. We are thrilled to hear that you experienced an exceptional moment surrounded by the mystical mountains and that our accommodations and environment contributed to an unforgettable experience. Your description of time feeling suspended resonates deeply with our mission to provide a serene and memorable escape for our guests. We truly appreciate your kind words and hope to welcome you back for another remarkable stay in the future. Warm regards, Silas (Mr.) Front Office Manager Legacy Yen Tu - MGallery Hotel Collection

Dear Mr. Maurice, Thank you so much for your wonderful feedback about your recent stay at Legacy Yen Tu! We are thrilled to hear that you enjoyed our ideal location at the foot of the sacred mountain and close to Halong Bay. It’s great to know that you found our hotel full of charming nooks and that you appreciated the serene atmosphere once night fell. We also appreciate your comments regarding the dining experience. Your feedback about the lunch and dinner options is invaluable, and we will certainly take it into consideration as we strive to enhance our culinary offerings. Thank you once again for sharing your thoughts. We hope to welcome you back soon for another memorable stay! Warm regards, Silas (Mr.) Front Office Manager Legacy Yen Tu - MGallery Hotel Collection

Dear Ms. H. Audrey Lucie, Xin chao! Thank you for your lovely feedback about your stay at Legacy Yen Tu! We are delighted to hear that you enjoyed an idyllic stay and received an excellent welcome. Your kind words about our hotel mean a lot to us. We strive to provide a magnificent experience for all our guests, and we are thrilled that we met your expectations. We look forward to welcoming you back for another memorable stay! Best regards, Silas (Mr.) Front Office Manager

Cher Nicolas, nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que la chambre ne correspondait pas à vos attentes. Nous prenons note de votre remarque concernant la taille des lits 'double' pour les familles avec deux enfants. Cependant, nous sommes ravis de savoir que vous avez apprécié le charme de l'hôtel et la beauté de la piscine. Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accueillir à nouveau pour vous offrir une expérience améliorée. Cordialement, Quang Hieu - Duty Manager

Madame/Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Legacy Yen Tu - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Le Do - Miley Assistant Guest Relation Manager

Madame/Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Legacy Yen Tu - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Le Do - Miley Assistant Guest Relation Manager