Mercure Hai Phong 5 étoiles

Note Avis clients (Note ALL) 4.5/5 441 avis

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Description

Les plus de l'hôtel

  • Hôtel 5 étoiles idéal pour les séjours d'affaires et de loisirs

  • Eventail de chambres au décor artistique et dotées d'équipements modernes.

  • Les repas sont créés par les chefs avec enthousiasme et soin

  • Superbe piscine à débordement, spa de luxe et fitness

  • Idéalement situé à proximité des centres commerciaux animés de Hai Phong

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir

Localisation de l'hôtel

Mercure Hai Phong

12 Lach Tray Street, Ngo Quyen District
180000 HAIPHONG
Vietnam

GPS:20.851027, 106.687793

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

FLAME

Commencez vos vacances avec un copieux petit déjeuner buffet composé de plats au barbecue, de fruits de mer exquis et de légumes frais du jardin. Nos plats sont présentés avec goût et élaborés pour vous faire vivre une expérience culinaire inoubliable.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  441 avis

Note TripAdvisor  5.0/5  225 avis

Certificat d'excellence 2024

Great hotel

Note TripAdvisor 5.0/5

vi D Avis TripAdvisor

It was my second time staying in this hotel. They have opened for a few years but hotel was clean and nice, very friendly staffs. Restaurant is cozy and modern, good food and attentive waitress. If you stay in Hai Phong, I recommend choosing Mercure Hai Phong.

Dear 343vid, Many thanks for sharing your 5-star review! We are delighted to learn that you have enjoyed every aspect of your experience. Your kind words regarding our hotel are very much appreciated. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about our facilities, great food in our restaurant, and the staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, Linh Chi (Candy) Guest Experience Manager

Quiet stay with a good executive lounge.

Note TripAdvisor 4.0/5

Shane S Avis TripAdvisor

Stayed for 5 nights as tourists. The room was comfortable, but it lacked room for clothes storage. The bedside table did not have a drawer. It was a waste of space, it just held up a lamp. The bathroom had no storage for personal items, we used a shelf above the kettle in in the bedroom area. The hotel appears to be a business hotel catering for Asian business people (mainly Koreans based on the menu in the executive lounge). We were given a room at the end of the corridor far away from the elevator. It was quiet, our bed was comfortable, and the breakfast was good. The bar and restaurant areas were very modern and welcoming. The evening drinks and food in the executive lounge were very good. The dishes varied every night during our stay. Pizza was included every night as was fresh fruit and dessert. We recommend this hotel if coming to the city.

Dear Oscardog16, Thank you very much for taking the time to leave review of your recent stay at Mercure Haiphong. We're particularly thrilled that our quiet facilities, friendly staff, excellent environment, and great food added to your experience. Thank you also for drawing my attention to where improvements are needed. Please rest assured that I have reviewed your comments with the departments concerned. We extremely value your comment. It is by receiving candid feedback like yours, that we can make continuous improvements. We sincerely hope to see you again soon. Thank you for your strong recommendation! Linh Chi (Candy) Guest Experience Manager

A pleasant stay in Hai Phong

Note TripAdvisor 5.0/5

Hotevad En famille - Avis TripAdvisor

Despite the hotel overbooking for our 2 bedroom apartment, we were offered a suite with adjoining room as an alternative which was quite acceptable to us as it included club room access. Upon arrival they wanted to charge us for an extra bed despite the original booking for 5 people. They claimed children would have to share existing beds, but they were 12 and 16. They stated hotel policy is under 12 years despite the original hotel booking website allowing for children uo to 17 years. I reluctantly agreed to pay for extra bed for 3 of our 5 nights. Aside from being frustrated on arrival the rooms were pleasant with nice views of the city. Whilst we did not access the club frequently I was able to grab a glass of wine on occasion and also celebrate the new year (2024) on the rooftop with a nice view of the city fireworks. The hotel is modern and spacious and well located.

Dear Hotevad, Thank you for your recent stay at the Mercure Hai Phong. We are delighted to hear that you have enjoyed your stay with us and able to make use of our comprehensive facilities and convenient location. We are much appreciated your generous understanding about hotel's children policy, and would like to extend our sincere apologies for the confusing information on partner's website. We are working with our partner to correct the information which can be misleading. It is always so pleased to read the comments which guest takes time to highlight our hotel, I will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, CANDY Nguyen (Ms.) Guest Experience Manager

Bon séjour avec personnel attentif

Note Avis clients 4.5/5

Alex Professionnel - Avis confirmés ALL

Personnel aux petits soins

Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hai Phong. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs CANDY Nguyen Responsable de l'expérience client

Super hôtel et très bonne expérience

Note TripAdvisor 5.0/5

Coastal20565796933 Avis TripAdvisor

Le personnel est vraiment à votre écoute et très aimable. Merci à Uyen pour son excellant café Vietnamien:) Chambre impeccable. Très bonne expérience Merci à toute l’équipe de l’hôtel pour leur accueil et leur aide

Dear coastal20565796933, We thank you so much for having chosen Mercure Haiphone for your stay. We really appreciate your comments regarding our customer service and room facilities. Thank you very much for your nice word about the service of Uyen who enjoy very much engaging with our guests and providing efficient and personalized service! It warms their heart personally to hear of a happy guest. We thank you again for your kind comment and look forward to welcoming you back for another memorable stay. Warm regards, Jason Vu (Mr.) Front Office Manager Mercure Haiphong

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 165 avis 9/10 Site
  • 281 avis 8.1/10 Chambre
  • 377 avis 9.3/10 Service
  • 5 avis 5.6/10 Internet
  • 150 avis 8.5/10 Propreté
  • 143 avis 8.8/10 Repas
  • 114 avis 5.8/10 Confort
  • 101 avis 9.1/10 Petit déjeuner

Dispensé par Trustyou

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