Mövenpick Dead Sea

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Mövenpick Dead Sea

Customer review rating (ALL Rating) 4.5/5 579 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Genuine Arabic village resort

  • 6 000 m² (1.5 acres) Zara Spa

  • 8 hectares (20 acres) of lush gardens

  • 9 restaurants and bars

  • Renowned for meetings and conferences

Hotel location

Mövenpick Dead Sea

Dead Sea Road, Sweimeh, Po Box 815538
11180 AMMAN
Jordan

Telephone +962 5 356 1111

Fax +962 5 356 1122

Contact email

  • By plane

    QUEEN ALIA INTL At 70km / 43.5 miles

GPS:31.71733, 35.586136

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mövenpick Dead Sea

100% genuine reviews from our guests

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ALL Rating  4.5/5  579 reviews

TripAdvisor Rating  4.5/5  5,776 reviews

well located

Customer review rating 4.5/5

Amal Families - Confirmed reviews ALL

perfect

Dear Rasha A., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Bad stay

Customer review rating 0.5/5

Anas Families - Confirmed reviews ALL

Bad stay Dirty rooms Bad food

Dear Valued Guest, Thank you for choosing Movenpick Resort & Spa Dead Sea and for taking the time to provide feedback about your experience. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Best Regards, Fabrice Pinault General Manager

Customer review rating 4.5/5

Vanessa Couples - Confirmed reviews ALL

Less than 24 hrs at the hotel but it was thoroughly enjoyable Facilities excellent and Dead float was amazing.

Dear Antony B., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Perfect service, well located.

Customer review rating 5.0/5

Iliana S. Friends - Confirmed reviews ALL

This is my second time in this perfect hotel and I will visit it as much as I could, because it is very well organized, service is excellent, all facilities are clean and I charged my batteries for the time ahead. Very relaxing and beautiful place.

Dear Iliana S., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

All amenities and more available

Customer review rating 4.5/5

Kvc Couples - Confirmed reviews ALL

Overall very satisfied. All amenities are top notch, with the spa being my absolute favorite. Only comment was the too loud music at the adult only pool and cleaning service at 8h50

Dear Karolien V., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken careful note of your comments, as your feedback is an invaluable source to review our performance, I have discussed them with my team to avoid such inconveniences to our valued guests and ensure future improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Good Stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great stay, good amenities, awesome beach access

Dear Donna S., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Good location, poor management

Customer review rating 2.5/5

Mohamed S. Couples - Confirmed reviews ALL

Good facility, great spa, poor food and poor management.

Dear Mohamed s., Thank you very much for staying with us at Mövenpick Resort & Spa Dead Sea and for your time to write a review about our hotel on the TrustYou. We appreciate your comments regarding to check-in, and hope that the check-in experience will not deter you from patronizing our Hotel in the future. We strongly believe that each guest's feedback contributes to our improvement and permanent development. That's why we are always delighted to hear back from our guests. We all at the Mövenpick Resort & Spa Dead Sea are looking forward to welcoming you back in the near future and assure you already in advance of our best care and attention to your comfort. Warm Regards, Fabrice Pinault General Manager

Customer review rating 3.0/5

Mohammad A. Couples - Confirmed reviews ALL

Hi, I booked for 1 night so it is obvious I don't want to waste my time fixing the AC and TV ; the issue was clear that this room was not checked before it has been delivered to me , I don't why we can't get rid of our mentality please take care of such things because really tourism is our last choice , Also the toilet was not that clean but i did not have time to keep complaining! Regards

Dear Mohammad A., It is our pleasure to know that you stay our Resort recently, and happy to receive your stay feedback. Kindly accept our deepest apologies for any inconvenience caused during your stay with us, all your constructive comments regarding to the AC and cleaning of the toilet have been passed already to the concerned department head for consideration and for taking action where necessary. We are sure that you will find some improvements during your next visit. For a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. In MOVENPICK we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. We hope to have the pleasure of welcoming you back soon assuring you already in advance of our utmost care and attention to your comfort. Best regards, Fabrice Pinault General Manager

good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel was very clean, the food was well prepared and well presented. The staff members were beyond polite and helpful. The rooms were clean and well stocked. I would recommend the pool with the sand to be combed from the sand side, as it had some can caps, bottle caps, and ear plugs (which is not the hotel's fault obviously)

Dear Danah E., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very nice expirence. The staff extremly helpfull and caring

Dear sibulle S., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Everything was PERFECT!

Customer review rating 5.0/5

Ghadeer A. M. Couples - Confirmed reviews ALL

As I mentioned, everything was perfect except I wished that the private pool had different heights (not 170 cm)

Dear Ghadeer Al M., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Poorly Managed Hotel

Customer review rating 2.5/5

Khalid A. Couples - Confirmed reviews ALL

The worse hotel experience I ever faced

Dear Khalid A., Thank you very much for staying with us and for sharing your constructive review. I am truly sorry that you were faced with several inconveniences during your stay at our resort and would like to take this opportunity, in order to apologize for any shortcomings. It goes without saying that the matters raised have been followed up and remedy actions taken accordingly. I do hope that during your next visit to Jordan and the Dead Sea, you will choose the Mövenpick Resort & Spa Dead Sea once more and we shall prove to you that we are indeed worthy your patronage. With best regards. Fabrice Pinault General Manager

Nicely located but bad service.

Customer review rating 3.0/5

Bruno Q. Families - Confirmed reviews ALL

The resort is well located but it had several issues - we ordered 3 burgers at the Splash bar and the bread tasted like it had several days - bad experience especially when we paid Euro 80 for 3 burguers and a water. Moreover, we were 4 in the room and only 1 bottle of water was available at the room - I requested another bottle as 1.5l as it was barely 1 glass of water per person and the response was "it is not available" although it was immediately available when ordering dining in food. In addition, the room was not available when we arrived and only was provided after I personally requested it at 16:30, when the check-in time was 15:00, which in a hot climate and small children creates additional issues. Being an avid traveller that generally stays in 5* resorts I will probably not stay in Movenpick again as the stays in Movenpick Petra and Aqaba, although better, were not what I am used to on other parts of the world.

Dear Vania S., Thank you very much for staying with us and for sharing your constructive review. I am truly sorry that you were faced with several inconveniences during your stay at our resort and would like to take this opportunity, in order to apologize for any shortcomings. It goes without saying that the matters raised have been followed up and remedy actions taken accordingly. I do hope that during your next visit to Jordan and the Dead Sea, you will choose the Mövenpick Resort & Spa Dead Sea once more and we shall prove to you that we are indeed worthy your patronage. With best regards. Fabrice Pinault General Manager

Perfect stay

Customer review rating 5.0/5

Regula Couples - Confirmed reviews ALL

The location, facilities, staff, compound and rooms are all fantastic. Perfect place to relax and enjoy the Dead Sea.

Dear Regula M., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Awesome spot for a get away

Customer review rating 5.0/5

Scp Friends - Confirmed reviews ALL

Was great throughout

Dear shelley p., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Excellent infrastructure. Good food

Customer review rating 4.0/5

Marcello Couples - Confirmed reviews ALL

Everything excellent except the service at the bar (plastic glasses, low level barman and too high prices for the quality). In a 5stars hotel I expect good cocktail and high quality products

Dear Marcello F., We very much appreciate your comments regarding your stay at the Movenpick Resort And Spa Dead Sea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabrice Pinault General Manager

Perfect stay

TripAdvisor rating 5.0/5

malsaleh39 TripAdvisor review

My favourite's resort across Jordan, I love this place and I will always go there. Special thanks to Mr Mohammad Tarteer the front office manger, his warm welcoming as his kind character makes me always satisfied.

Dear Malsaleh, Permit me to thank you for choosing Movenpick Resort and Spa Dead Sea as a destination to stay and for sharing your rating on Movenpick Resort & Spa Dead Sea. We are happy to receive your feedback and know that you had an enjoyable stay with us. We are looking forward to welcoming you back in your next trip to the Dead Sea. Best Regards, Fabrice Pinault General Manager

Luxurious stay

TripAdvisor rating 5.0/5

Marwa E TripAdvisor review

Very large and luxurious hotel with all the facilities a tourist could need . The breakfast was fascinating with a huge range of options . So close to Samara Mall where you could find several restaurants if you have not booked dinner at the hotel. The staff is very welcoming and helpful. The only disappointing issue was the WiFi : extremely weak in all places and disconnects every 2 min and it does not work in the balcony and they affirmed this information and of course it did not work at the sea as it is far away from the reception

Dear Marwa E, Thank you for taking the time to share your feedback on TripAdvisor, as your comments are an invaluable source to review our performance and achieve excellent service to our valued guests. Hopping to have the pleasure of welcoming you back to Movenpick Resort and Spa Dead Sea. Kind Regards, Abedrabo Twaissi Cluster General Manager

A beautiful resort!

TripAdvisor rating 5.0/5

7shoaib TripAdvisor review

Valet parking offered upon arrival and warm welcome from reception staff at check-in who Kindly offered a room upgrade and welcome drinks. Glad I chose this hotel for our first dead sea experience. The private beach area and infinity pool was superb. Highly recommend for visiting the Valley café & bar for dinner and drinks which has live music and entertainment. The room itself was very nice and comfy. Breakfast was fabulous with a huge variety. A special thanks to Mahmoud who was very helpful at the private dead sea beach.

Dear 7shoaib, Thank you very much for choosing us among the many spectacular properties in the Dead Sea, I am glad that you liked our private beach area and the infinity pool and thank you so much for recommending valley café and highlighting the live music and the entertainment activities, we are extremely happy to know that you loved our excellent breakfast, we will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile, Your kind feedback is a source of great encouragement for the staff and the management to do even better in the future. We look forward to the pleasure of welcoming you back to the Mövenpick Dead Sea in the not too distant future. Best Regards, Abedrabo Twaissi Cluster General Manager

Special Thanks

TripAdvisor rating 5.0/5

malsaleh39 Business - TripAdvisor review

First of All let many thank Mr Omar Elias for being concerned all over my stay, as also treating me wonderfully he is just the right guy. he has totally exchanged my obsolete experience to way better one. :) Secondly Mr Sarhan, He is a great man and well managed person. it was nice knowing him. Last but not least Mr Yanal Al Amiri, I couldn't have the enough time knowing him. but it was a great pleasure meeting him, he is very loyal to his place and we had a great talk. Thanks to all of you

Dear malsaleh39, We are happy to receive a feedback from a valuable guest like you and to know that we succeeded in providing you with a pleasant stay, We are thrilled to know our stuff made you feel welcomed and exceeded your expectations. We are proud to work with highly trained professionals, who constantly strive to surprise and delight our guests, we will share your feedback with our team especially those mentioned by name who will be thrilled about your warm words. Looking forward to welcoming you back to the lowest point on earth where warmth meets the hospitality at Mövenpick Resort & Spa Dead Sea. Best Regards, Abedrabo Twaissi Cluster General Manager

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