Mövenpick Hotel And Convention Centre Klia bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.313 ulasan

Jaminan Harga
Terbaik
Mövenpick Hotel And Convention Centre Klia - Image 1
Mövenpick Hotel And Convention Centre Klia - Image 2
Mövenpick Hotel And Convention Centre Klia - Image 3
Mövenpick Hotel And Convention Centre Klia - Image 4
Kompleks TH Sepang, Jalan Masjid KLIA, Sepang, 64000 Selangor Darul Ehsan, Malaysia

Deskripsi

Keistimewaan hotel

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area

  • Choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

Akomodasi kami

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Lokasi hotel

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

GPS:2.78842, 101.678655

Telepon
Fax +60 3-8661 8600

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  2.313 ulasan

Catatan tamu Avis 2.0/5

Hanizar A. A. Keluarga - Ulasan terverifikasi ALL

Kesemuanya OK, Kaunter OK, layanan staff sangat OK, Terbaik, Layanan Technician ketika telefon mempunyai masalah, sangat terbaik, staff bawa beg ke Bilik, sangat terbaik, dan sangat Puas Hati. Tetapi, seluruh sarung tilam dan sarung bantal, berbau peluh orang, yang mana, sangat pekat dan sangat busuk. Seolah2, tak berbasuh langsung. Tak boleh tidur dengan bau peluh manusia yang sangat busuk. Sepatutny, setiap kali customer checkin, Pastikan sarung tilam, sarung bantal, di basuh dengan baik, Jika tidak, jangan sewa kan Bilik tersebut pada customer lain. Busuk sangat, sampai kami sekeluarga susah nak tidur, dan bangun dengan bau yang melekat di tudung, dan di baju2. Bau tersebut, memang Seolah2, segala kelengkapan tilam itu, mmg tak di basuh langsung. Di pakai semula sebelum di basuh. Tolong jangan buat begini lagi pada customer. Sangat tak puas hati. Mohon perbaiki selepas ini.

Dear Pn. Hanizar A. A., Warm greetings from Mövenpick Hotel & Convention Centre KLIA. My name is Shawn, Loyalty Manager, and it was a pleasure speaking with you over the phone earlier today. First and foremost, I would like to sincerely thank you for taking the time to complete our guest satisfaction survey and for sharing your valuable feedback. While we are delighted to learn that you were pleased with the service provided by our Front Office, Engineering, and Bell Service teams, I am deeply sorry to learn about the condition of the bed linens and pillowcases in your room. Please accept my sincerest apologies for the unpleasant odor you and your family experienced during your stay. I fully understand how disappointing and uncomfortable it must have been, especially when a clean, fresh, and comfortable sleeping environment is one of the most fundamental expectations of any hotel stay. The experience you described is certainly not reflective of the standards we strive to uphold, nor the experience we wish our valued guests to have. As discussed during our conversation, all bed linens and pillowcases at our hotel are required to undergo a thorough laundering process and quality inspection before being placed in any guest room. Our Housekeeping team is regularly trained and reminded of the importance of ensuring that all linens are properly changed, cleaned, and presented to the highest standard before a room is released for the next arriving guest. While this procedure is consistently followed, it is evident that on this occasion we fell short of our own standards. For this, I sincerely apologize and take full responsibility on behalf of the team. Pn. Hanizar, we truly value your patronage and would be grateful for the opportunity to restore your confidence in us. As a gesture of our sincere apology and appreciation for your understanding, we would be delighted to offer a complimentary upgrade to our Executive King Plus Room with Executive Lounge access during your next stay, subject to availability. In addition, we would be pleased to extend early check-in and late check-out privileges to ensure a more comfortable and seamless experience. For any future reservations, please feel free to contact me directly. I will personally oversee your booking arrangements and stay preparations to ensure that every detail is attended to with care and that your next visit is flawless, comfortable, and truly memorable. Once again, please accept my heartfelt apologies for the inconvenience and disappointment caused. We genuinely hope to have the opportunity to welcome you and your family back in the near future and provide the exceptional experience that you rightfully deserve. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Catatan tamu Avis 4.0/5

Nur A. A. Keluarga - Ulasan terverifikasi ALL

Keseluruhan baik. Cuma orang ramai yang tidak menginap di hotel memenuhi lobi hotel dan car park.

Dear Ms. Nur A. A., Warm greetings from Mövenpick Hotel & Convention Centre KLIA. We appreciate you taking the time to rate your recent stay. Your feedback tells us that your experience was pleasant overall but not yet perfect, and that is something we take seriously. We are constantly looking for ways to improve, and hearing from guests like you helps us move in the right direction. Thank you once again for choosing to stay with us. We hope to see you again soon and deliver an even better experience. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Catatan tamu Avis 4.0/5

Abd K. M. Keluarga - Ulasan terverifikasi ALL

Menyeronokkan.

Dear Mr Abd k. M. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your valuable feedback. We are delighted that your overall experience was positive and that our service standards met your expectations. We sincerely appreciate your support and look forward to your return. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Catatan tamu Avis 5.0/5

K. H. K. A. Keluarga - Ulasan terverifikasi ALL

Semua terbaik

Dear Mrs. K. H. K. A. , Thank you for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay and for taking the time to complete our online guest satisfaction survey. We are thrilled to hear that your experience with us was satisfactory and that you rated us highly on our survey. At Mövenpick, we are committed to providing exceptional service and a memorable stay for all our guests. Your feedback is incredibly valuable to us as it helps us understand what we are doing right and where we can make improvements. We look forward to welcoming you back to our hotel in the future and to providing you with another wonderful stay. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We appreciate your feedback and hope to see you again soon. Sincerely, Easter Francis, Mrs. Front Office Manager Mövenpick Hotel & Convention Centre KLIA

Catatan tamu Avis 4.5/5

Norzaiha B. Keluarga - Ulasan terverifikasi ALL

Terima kasih pada Puan Irdayati Kassim yang melayan call dan permintaan dari saya dengan baik.

Kepada Puan Norzaiha Nahari, Terima kasih kerana memilih Mövenpick Hotel & Convention Centre KLIA untuk penginapan anda baru-baru ini dan kerana meluangkan masa untuk melengkapkan tinjauan kepuasan tetamu kami. Kami berbesar hati mengetahui bahawa anda menikmati pengalaman yang menyenangkan bersama kami dan amat menghargai penilaian tinggi yang anda berikan. Terima kasih khas diucapkan atas penghargaan anda kepada Puan Irdayati Kassim atas layanan cemerlang beliau dan pengiktirafan ini pasti akan kami sampaikan kepada beliau dan seluruh pasukannya. Di Mövenpick, kami komited untuk memberikan perkhidmatan yang terbaik serta pengalaman penginapan yang tidak dapat dilupakan kepada setiap tetamu. Maklum balas anda amat berharga dalam membantu kami mengekalkan kualiti perkhidmatan dan terus menambah baik dari semasa ke semasa. Kami berharap dapat mengalu-alukan kedatangan Puan Norzaiha sekali lagi pada masa hadapan. Sekiranya terdapat apa-apa yang boleh kami lakukan untuk menjadikan penginapan anda yang seterusnya lebih selesa, jangan teragak-agak untuk memaklumkan kepada kami. Terima kasih sekali lagi atas sokongan Puan Norzaiha dan kami berharap dapat berjumpa lagi masa hadapan. Salam hormat, Easter Francis Front Office Manager

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