Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for your kind review and for choosing to stay with us. We are pleased to learn that your overall stay experience was comfortable, enjoyable, and satisfying. Your compliments towards our team members and service standards are truly appreciated and will certainly be shared with the entire team as encouragement for their continuous efforts. We look forward to welcoming you back again for another pleasant and memorable experience in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you found your room comfortable and enjoyed the food at our café. It is wonderful to hear that our culinary offerings contributed positively to your stay. We also appreciate your feedback regarding the pillows being too thin. Please rest assured that we have taken note of your comments and will share them with our Housekeeping team for further review, as we continuously strive to enhance our guests’ comfort and experience. Thank you once again for your valuable feedback and support. We look forward to welcoming you back to Mövenpick KLIA and providing you with an even more comfortable and enjoyable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

DearMrs Noorazuin r. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share such a thoughtful and detailed review of your recent family stay with us. We are truly delighted to know that you and your family had a memorable and enjoyable experience. It is especially rewarding to hear your kind compliments regarding the cleanliness and comfort of our rooms, the warm hospitality extended by our team, the peaceful family-friendly atmosphere, and the variety of delicious dining options available. Your generous recognition serves as a great encouragement to all of us as we strive to deliver exceptional experiences to every guest. We also sincerely appreciate your constructive feedback regarding the safety of our children's swimming pool. Please be assured that your suggestions on clearer depth signage, the consideration of a shallower toddler-friendly zone, and enhanced safety monitoring have been noted and will be shared with our Management team for review. Feedback such as yours is invaluable as it helps us continuously improve our facilities and ensure a safe and enjoyable environment for all our guests. Thank you once again for your generous support and recommendation. We sincerely look forward to welcoming you and your family back for another wonderful stay in the near future. Sincerely, Shawn Loyalty Manager

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your positive feedback and for staying with us recently. We are delighted to know that your overall stay experience was enjoyable and comfortable. Your compliments regarding our hospitality and guest services are greatly appreciated and will certainly be shared with our dedicated team members. We sincerely hope to welcome you back again for another memorable experience soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Syamsul I. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA. Thank you for taking the time to share your thoughtful feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, complimentary shuttle service, and the warm hospitality extended by Mr. Syarul during your arrival. Your kind recognition of his exceptional service has been shared with him and the Front Office team. At the same time, we sincerely appreciate your constructive comments regarding the Platinum member experience. Your observations concerning the welcome amenities and Executive Lounge offering have been carefully noted and shared with the relevant department heads for review. Please be assured that your personal preferences, including your preference for fresh fruits and cake over chocolates, have now been updated in your guest profile. We will do our utmost to ensure these preferences are recognised and catered for during your future stays whenever possible. We also acknowledge your comments regarding the temporary Executive Lounge arrangement. Your feedback is invaluable as it helps us evaluate and enhance the experience we provide to our valued ALL members. Thank you once again for your continued loyalty as an Accor Platinum member. We truly value your support and look forward to welcoming you back for a stay that exceeds your expectations. We look forward to welcoming you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Muhammad D. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your generous review and for choosing to stay with us. We are delighted to hear that your experience was enjoyable and that our team managed to meet your expectations throughout your stay. Your positive comments greatly encourage us to continue delivering memorable hospitality experiences for every guest. We appreciate your support and hope to welcome you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear En Mohamad A. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your heartfelt feedback following your return stay with us. We are truly delighted to know that you felt warmly welcomed from the moment you arrived and that the genuine hospitality extended by our team made your visit a memorable one. It is especially rewarding to know that the personal greetings and the comfort of your room contributed to such a meaningful experience. We also appreciate your constructive feedback regarding your experience at Sira Café. Please be assured that your comments have been shared with the team as part of our continuous efforts to improve our service standards. Thank you once again for your continued support. We have noted your preference for a room overlooking the palm oil plantation and the aircraft landing view, and we will certainly do our best to accommodate this request whenever possible during your future stays. We look forward to welcoming you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Pn. Hanizar A. A., Warm greetings from Mövenpick Hotel & Convention Centre KLIA. My name is Shawn, Loyalty Manager, and it was a pleasure speaking with you over the phone earlier today. First and foremost, I would like to sincerely thank you for taking the time to complete our guest satisfaction survey and for sharing your valuable feedback. While we are delighted to learn that you were pleased with the service provided by our Front Office, Engineering, and Bell Service teams, I am deeply sorry to learn about the condition of the bed linens and pillowcases in your room. Please accept my sincerest apologies for the unpleasant odor you and your family experienced during your stay. I fully understand how disappointing and uncomfortable it must have been, especially when a clean, fresh, and comfortable sleeping environment is one of the most fundamental expectations of any hotel stay. The experience you described is certainly not reflective of the standards we strive to uphold, nor the experience we wish our valued guests to have. As discussed during our conversation, all bed linens and pillowcases at our hotel are required to undergo a thorough laundering process and quality inspection before being placed in any guest room. Our Housekeeping team is regularly trained and reminded of the importance of ensuring that all linens are properly changed, cleaned, and presented to the highest standard before a room is released for the next arriving guest. While this procedure is consistently followed, it is evident that on this occasion we fell short of our own standards. For this, I sincerely apologize and take full responsibility on behalf of the team. Pn. Hanizar, we truly value your patronage and would be grateful for the opportunity to restore your confidence in us. As a gesture of our sincere apology and appreciation for your understanding, we would be delighted to offer a complimentary upgrade to our Executive King Plus Room with Executive Lounge access during your next stay, subject to availability. In addition, we would be pleased to extend early check-in and late check-out privileges to ensure a more comfortable and seamless experience. For any future reservations, please feel free to contact me directly. I will personally oversee your booking arrangements and stay preparations to ensure that every detail is attended to with care and that your next visit is flawless, comfortable, and truly memorable. Once again, please accept my heartfelt apologies for the inconvenience and disappointment caused. We genuinely hope to have the opportunity to welcome you and your family back in the near future and provide the exceptional experience that you rightfully deserve. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms. Nur A. A., Warm greetings from Mövenpick Hotel & Convention Centre KLIA. We appreciate you taking the time to rate your recent stay. Your feedback tells us that your experience was pleasant overall but not yet perfect, and that is something we take seriously. We are constantly looking for ways to improve, and hearing from guests like you helps us move in the right direction. Thank you once again for choosing to stay with us. We hope to see you again soon and deliver an even better experience. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Abd k. M. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your valuable feedback. We are delighted that your overall experience was positive and that our service standards met your expectations. We sincerely appreciate your support and look forward to your return. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mrs. K. H. K. A. , Thank you for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay and for taking the time to complete our online guest satisfaction survey. We are thrilled to hear that your experience with us was satisfactory and that you rated us highly on our survey. At Mövenpick, we are committed to providing exceptional service and a memorable stay for all our guests. Your feedback is incredibly valuable to us as it helps us understand what we are doing right and where we can make improvements. We look forward to welcoming you back to our hotel in the future and to providing you with another wonderful stay. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We appreciate your feedback and hope to see you again soon. Sincerely, Easter Francis, Mrs. Front Office Manager Mövenpick Hotel & Convention Centre KLIA

Kepada Puan Norzaiha Nahari, Terima kasih kerana memilih Mövenpick Hotel & Convention Centre KLIA untuk penginapan anda baru-baru ini dan kerana meluangkan masa untuk melengkapkan tinjauan kepuasan tetamu kami. Kami berbesar hati mengetahui bahawa anda menikmati pengalaman yang menyenangkan bersama kami dan amat menghargai penilaian tinggi yang anda berikan. Terima kasih khas diucapkan atas penghargaan anda kepada Puan Irdayati Kassim atas layanan cemerlang beliau dan pengiktirafan ini pasti akan kami sampaikan kepada beliau dan seluruh pasukannya. Di Mövenpick, kami komited untuk memberikan perkhidmatan yang terbaik serta pengalaman penginapan yang tidak dapat dilupakan kepada setiap tetamu. Maklum balas anda amat berharga dalam membantu kami mengekalkan kualiti perkhidmatan dan terus menambah baik dari semasa ke semasa. Kami berharap dapat mengalu-alukan kedatangan Puan Norzaiha sekali lagi pada masa hadapan. Sekiranya terdapat apa-apa yang boleh kami lakukan untuk menjadikan penginapan anda yang seterusnya lebih selesa, jangan teragak-agak untuk memaklumkan kepada kami. Terima kasih sekali lagi atas sokongan Puan Norzaiha dan kami berharap dapat berjumpa lagi masa hadapan. Salam hormat, Easter Francis Front Office Manager

Dear Siti Z. F. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your positive review and for choosing to stay with us. We are pleased to hear that you enjoyed your experience. We hope to welcome you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Yang dihormati Pn Khalijah Z. , Salam sejahtera daripada Mövenpick Hotel & Convention Centre KLIA. Terima kasih kerana memilih kami sebagai pilihan penginapan anda dan berkongsi maklum balas yang berharga. Kami amat menghargai komen positif anda mengenai keselesaan penginapan. Pada masa yang sama, kami memohon maaf atas kekurangan yang dialami, khususnya berkaitan keadaan persekitaran, kawasan parkir, serta kekurangan ruang santai di kawasan terbuka. Perkara ini sememangnya tidak mencerminkan standard yang kami sasarkan sebagai sebuah hotel bertaraf 5 bintang. Maklum balas anda telah kami ambil perhatian serius dan akan dikongsi bersama pasukan berkaitan untuk tindakan penambahbaikan segera. Kami amat menghargai sokongan berterusan anda terhadap jenama Mövenpick, dan berharap dapat memberikan pengalaman yang lebih baik serta memenuhi jangkaan anda pada kunjungan akan datang. Sekian, terima kasih. Yang benar, Shawn

Dear Cik Nur A. , Thank you for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay and for taking the time to complete our online guest satisfaction survey. We are delighted to hear that you experienced exceptional service during your stay and that you rated us with a perfect score on our survey. At Mövenpick, we strive to provide the highest level of service and to create memorable experiences for all our guests. Your feedback is truly appreciated as it lets us know that we are meeting our goal of delivering exceptional service. We look forward to welcoming you back to our hotel in the future and to providing you with another outstanding stay. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We are grateful for your feedback and cannot wait to have you stay with us again. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ibu S., Warm greetings from Mövenpick Hotel & Convention Centre KLIA. My name is Shawn, the Loyalty Manager at Mövenpick and it was a pleasure speaking with you earlier over the phone. Thank you for your email and for taking the time to share your concerns with us. We sincerely regret the distress caused by the missing Apple Watch and fully understand the importance of this matter. Please allow me to provide you with a detailed update on the investigation conducted by our team following your initial report on 3 April 2026 at 11:53 AM, shortly after your departure: 1. Immediate Room Inspection Upon receiving your notification, both our Duty Manager, Ms. Lenny, and Front Office Manager, Ms. Easter, promptly proceeded to your room (Room 4205) at approximately 12:25 PM on the same day. A thorough search was conducted, with particular attention to the shower area as highlighted. The inspection included a complete check and stripping of the room; however, no such item was found. For transparency, a video recording was taken during the search process and has been documented. 2. Location Tracking Reference We carefully reviewed the location image you shared, which indicated the device was within the hotel vicinity approximately six hours prior. Based on this, our team extended the search to surrounding areas within the indicated range; however, we regret to inform you that the item was not located. 3. Housekeeping Verification The Room Attendant assigned to clean your room after check-out was interviewed as part of our investigation. A detailed inquiry and re-check were conducted, and the team member has confirmed that no such item was found during servicing. 4. CCTV Review Our Safety & Security Manager has thoroughly reviewed the relevant CCTV footage, particularly focusing on access to your room and surrounding areas. There was no indication of any item being removed, mishandled, or any suspicious activity involving our team members. Based on the above findings, we regret to inform you that the Apple Watch has not been recovered, and there is no evidence to suggest that it was found or handled by any of our staff. That said, please be assured that all our team members strictly adhere to our Lost & Found procedures. Any item discovered in a guest room is required to be immediately reported, recorded, and securely stored. This process is closely monitored, as safeguarding our guests’ belongings remains one of our top priorities. We would like to emphasise that we are not dismissing your concern in any way, and we truly understand your confidence that the item was left in the room. However, based on the comprehensive investigation carried out, we are unable to establish its presence in the room after your departure. Should there be any new updates from your end, such as a change in the device’s location or any additional information, please do not hesitate to share this with us. We remain fully committed to assisting you and will gladly extend our cooperation for any further review if required. Thank you for your understanding, and we sincerely regret the inconvenience and concern this situation has caused you. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Cik Jamaliyah b. A. , Warm Greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your fantastic review and the perfect rating! It’s always encouraging to hear that our guests had a memorable stay. We are delighted to hear that you enjoyed our facilities and found our location convenient. It is always rewarding to know that our guests appreciate the hard work our team puts into providing a memorable experience. We take great pride in delivering exceptional service, and your compliments serve as a great motivation for us. Rest assured; we will continue to strive for excellence to ensure that all our guests have a pleasant stay. We look forward to welcoming you back in the future, and if there is anything we can do to enhance your next visit, please let us know! Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Yang Dihormati W. N. H. , Terima kasih atas maklum balas yang sangat positif dan kerana memilih untuk menginap bersama kami. Kami amat gembira mengetahui bahawa penginapan anda selesa dan memberikan nilai yang berbaloi. Kata-kata anda amat kami hargai dan menjadi motivasi kepada pasukan kami untuk terus memberikan perkhidmatan terbaik kepada setiap tetamu. Kami berharap dapat mengalu-alukan kedatangan Tuan/Puan sekali lagi pada masa akan datang. Yang Ikhlas , Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Cik Siti H. H. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your recent experience with us. We are truly pleased to know that you had a comfortable and enjoyable stay. It is especially rewarding to hear that our team contributed positively to your visit, as genuine hospitality remains at the heart of what we do. We sincerely appreciate your support and look forward to welcoming you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA