Dear Cik Masyitah M. R., Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations, particularly regarding the children’s facilities, breakfast selection, food quality, washroom odour, and cleanliness of the serving utensils. Please be assured that your feedback has been shared with the respective department leaders for immediate review and corrective action. We are committed to addressing these concerns and preventing similar issues from recurring. As a gesture of goodwill, we would be delighted to offer you a complimentary upgrade to our Executive King Plus Room with Executive Lounge access on your next visit, subject to availability. We hope this will provide you and your family with a more enjoyable and memorable experience. Thank you once again for bringing these matters to our attention. We truly value your feedback and sincerely hope to have the opportunity to welcome you and your family back for a much-improved stay. Sincerely , Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Mohd N. A. S. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! We sincerely appreciate your wonderful comments regarding your recent visit to our hotel. It is delightful to know that our services and facilities contributed positively towards your memorable stay experience. Your kind recognition motivates us to continuously improve and maintain the highest standards of hospitality for all our guests. Thank you once again and we eagerly await your next visit. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Muhammad D. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you had an enjoyable and memorable experience throughout your visit. It is very rewarding to hear that our hospitality, facilities, and overall service delivery met your expectations. Your kind recognition motivates our team to continuously provide exceptional experiences to all our valued guests. Thank you once again for your generous support and we sincerely look forward to welcoming you back again soon for another remarkable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent feedback regarding your recent stay experience. We are extremely pleased to hear that your overall visit was smooth, comfortable, and enjoyable. Your kind comments towards our hospitality and guest services mean a lot to us and serve as great motivation for the team to continue striving for service excellence. We truly appreciate your support and look forward to welcoming you back again in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Ahmad F. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your lovely comments regarding your recent stay with us. We are pleased to hear that your overall guest experience was positive and exceeded your expectations. Your satisfaction is truly important to us and we greatly appreciate your recognition towards the dedication and professionalism of our team members. We look forward to welcoming you back again very soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for your kind review and for choosing to stay with us. We are pleased to learn that your overall stay experience was comfortable, enjoyable, and satisfying. Your compliments towards our team members and service standards are truly appreciated and will certainly be shared with the entire team as encouragement for their continuous efforts. We look forward to welcoming you back again for another pleasant and memorable experience in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you found your room comfortable and enjoyed the food at our café. It is wonderful to hear that our culinary offerings contributed positively to your stay. We also appreciate your feedback regarding the pillows being too thin. Please rest assured that we have taken note of your comments and will share them with our Housekeeping team for further review, as we continuously strive to enhance our guests’ comfort and experience. Thank you once again for your valuable feedback and support. We look forward to welcoming you back to Mövenpick KLIA and providing you with an even more comfortable and enjoyable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

DearMrs Noorazuin r. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share such a thoughtful and detailed review of your recent family stay with us. We are truly delighted to know that you and your family had a memorable and enjoyable experience. It is especially rewarding to hear your kind compliments regarding the cleanliness and comfort of our rooms, the warm hospitality extended by our team, the peaceful family-friendly atmosphere, and the variety of delicious dining options available. Your generous recognition serves as a great encouragement to all of us as we strive to deliver exceptional experiences to every guest. We also sincerely appreciate your constructive feedback regarding the safety of our children's swimming pool. Please be assured that your suggestions on clearer depth signage, the consideration of a shallower toddler-friendly zone, and enhanced safety monitoring have been noted and will be shared with our Management team for review. Feedback such as yours is invaluable as it helps us continuously improve our facilities and ensure a safe and enjoyable environment for all our guests. Thank you once again for your generous support and recommendation. We sincerely look forward to welcoming you and your family back for another wonderful stay in the near future. Sincerely, Shawn Loyalty Manager

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your positive feedback and for staying with us recently. We are delighted to know that your overall stay experience was enjoyable and comfortable. Your compliments regarding our hospitality and guest services are greatly appreciated and will certainly be shared with our dedicated team members. We sincerely hope to welcome you back again for another memorable experience soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Syamsul I. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA. Thank you for taking the time to share your thoughtful feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, complimentary shuttle service, and the warm hospitality extended by Mr. Syarul during your arrival. Your kind recognition of his exceptional service has been shared with him and the Front Office team. At the same time, we sincerely appreciate your constructive comments regarding the Platinum member experience. Your observations concerning the welcome amenities and Executive Lounge offering have been carefully noted and shared with the relevant department heads for review. Please be assured that your personal preferences, including your preference for fresh fruits and cake over chocolates, have now been updated in your guest profile. We will do our utmost to ensure these preferences are recognised and catered for during your future stays whenever possible. We also acknowledge your comments regarding the temporary Executive Lounge arrangement. Your feedback is invaluable as it helps us evaluate and enhance the experience we provide to our valued ALL members. Thank you once again for your continued loyalty as an Accor Platinum member. We truly value your support and look forward to welcoming you back for a stay that exceeds your expectations. We look forward to welcoming you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Muhammad D. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your generous review and for choosing to stay with us. We are delighted to hear that your experience was enjoyable and that our team managed to meet your expectations throughout your stay. Your positive comments greatly encourage us to continue delivering memorable hospitality experiences for every guest. We appreciate your support and hope to welcome you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear En Mohamad A. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your heartfelt feedback following your return stay with us. We are truly delighted to know that you felt warmly welcomed from the moment you arrived and that the genuine hospitality extended by our team made your visit a memorable one. It is especially rewarding to know that the personal greetings and the comfort of your room contributed to such a meaningful experience. We also appreciate your constructive feedback regarding your experience at Sira Café. Please be assured that your comments have been shared with the team as part of our continuous efforts to improve our service standards. Thank you once again for your continued support. We have noted your preference for a room overlooking the palm oil plantation and the aircraft landing view, and we will certainly do our best to accommodate this request whenever possible during your future stays. We look forward to welcoming you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Pn. Hanizar A. A., Warm greetings from Mövenpick Hotel & Convention Centre KLIA. My name is Shawn, Loyalty Manager, and it was a pleasure speaking with you over the phone earlier today. First and foremost, I would like to sincerely thank you for taking the time to complete our guest satisfaction survey and for sharing your valuable feedback. While we are delighted to learn that you were pleased with the service provided by our Front Office, Engineering, and Bell Service teams, I am deeply sorry to learn about the condition of the bed linens and pillowcases in your room. Please accept my sincerest apologies for the unpleasant odor you and your family experienced during your stay. I fully understand how disappointing and uncomfortable it must have been, especially when a clean, fresh, and comfortable sleeping environment is one of the most fundamental expectations of any hotel stay. The experience you described is certainly not reflective of the standards we strive to uphold, nor the experience we wish our valued guests to have. As discussed during our conversation, all bed linens and pillowcases at our hotel are required to undergo a thorough laundering process and quality inspection before being placed in any guest room. Our Housekeeping team is regularly trained and reminded of the importance of ensuring that all linens are properly changed, cleaned, and presented to the highest standard before a room is released for the next arriving guest. While this procedure is consistently followed, it is evident that on this occasion we fell short of our own standards. For this, I sincerely apologize and take full responsibility on behalf of the team. Pn. Hanizar, we truly value your patronage and would be grateful for the opportunity to restore your confidence in us. As a gesture of our sincere apology and appreciation for your understanding, we would be delighted to offer a complimentary upgrade to our Executive King Plus Room with Executive Lounge access during your next stay, subject to availability. In addition, we would be pleased to extend early check-in and late check-out privileges to ensure a more comfortable and seamless experience. For any future reservations, please feel free to contact me directly. I will personally oversee your booking arrangements and stay preparations to ensure that every detail is attended to with care and that your next visit is flawless, comfortable, and truly memorable. Once again, please accept my heartfelt apologies for the inconvenience and disappointment caused. We genuinely hope to have the opportunity to welcome you and your family back in the near future and provide the exceptional experience that you rightfully deserve. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms. Nur A. A., Warm greetings from Mövenpick Hotel & Convention Centre KLIA. We appreciate you taking the time to rate your recent stay. Your feedback tells us that your experience was pleasant overall but not yet perfect, and that is something we take seriously. We are constantly looking for ways to improve, and hearing from guests like you helps us move in the right direction. Thank you once again for choosing to stay with us. We hope to see you again soon and deliver an even better experience. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Abd k. M. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your valuable feedback. We are delighted that your overall experience was positive and that our service standards met your expectations. We sincerely appreciate your support and look forward to your return. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mrs. K. H. K. A. , Thank you for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay and for taking the time to complete our online guest satisfaction survey. We are thrilled to hear that your experience with us was satisfactory and that you rated us highly on our survey. At Mövenpick, we are committed to providing exceptional service and a memorable stay for all our guests. Your feedback is incredibly valuable to us as it helps us understand what we are doing right and where we can make improvements. We look forward to welcoming you back to our hotel in the future and to providing you with another wonderful stay. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We appreciate your feedback and hope to see you again soon. Sincerely, Easter Francis, Mrs. Front Office Manager Mövenpick Hotel & Convention Centre KLIA