Dear Andres(M/C) J., Thank you very much for your kinour kind words about our sd feedback and for sharing your impressions of your stay with us. We are delighted to hear that you enjoyed our beautiful location and that our team provided you with excellent service. staff are truly appreciated and will certainly be shared with them. At the same time, we also appreciate your comment regarding the interior being a little dated. Please rest assured that your feedback has been noted and will be shared with the relevant team for future consideration and improvements. Thank you once again for staying with us. We sincerely hope to have the pleasure of welcoming you back again in the future. Sincerely, Jay Sudhakaran General Manager.

Dear Christian B., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our great location and found our team friendly. Your kind feedback will be shared with our staff. We look forward to welcoming you back again soon. Sincerely, Jay Sudhakaran General Manager

Dear Marietta W., Thank you very much for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you appreciated the friendliness of our team as well as our convenient location close to Asok Station. It is also wonderful to know that you enjoyed the breakfast in the Executive Lounge, particularly the calm atmosphere, efficient service, and the carefully selected offerings. At the same time, we appreciate your comments regarding the rooms. Your feedback is very valuable to us and has been shared with our management and engineering teams as we continuously look for ways to improve our facilities. Thank you once again for your kind review. We hope to have the pleasure of welcoming you back in the near future. Sincerely, Jay Sudhakaran General Manager

Dear Stefan H., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that you experienced a slow check-in process at the Club Lounge. This does not reflect the level of efficiency and service we aim to provide, and we will review our procedures internally to ensure improvements are made. We also regret that you found the breakfast selection to be limited. We continuously strive to offer a varied and high-quality selection for our guests, and your comments will be carefully considered as we work to enhance our offerings. We truly appreciate your honest feedback, as it helps us improve our services. We hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable experience. Sincerely, Jay Sudhakaran General Manager

Dear.Daniela B., herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns sehr, dass Sie unser freundliches Personal und den regelmäßigen Shuttle zu Terminal 21 geschätzt haben. Vielen Dank auch für Ihre Hinweise zu den Zimmern. Wir nehmen Ihr Feedback ernst und werden prüfen, wie wir den Komfort weiter verbessern können. Es freut uns, dass Sie das Preis-Leistungs-Verhältnis als gut empfunden haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Sincerely, Jay Sudhakaran General Manager

Dear Gerald H., herzliche Grüße vom Mövenpick Hotel Sukhumvit 15 Bangkok. Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns, dass Ihnen unsere zentrale Lage sowie der halbstündige Shuttle-Service zur BTS/MRT Station gefallen haben. Gleichzeitig bedauern wir sehr, dass der Zustand der Zimmer und der Fitnessgeräte nicht Ihren Erwartungen entsprochen hat. Bitte seien Sie versichert, dass wir Ihre Anmerkungen sehr ernst nehmen und diese bereits an die zuständigen Abteilungen weitergeleitet haben, um entsprechende Verbesserungen zu prüfen. Wir schätzen Ihre Rückmeldung sehr und hoffen, Sie geben uns in Zukunft nochmals die Gelegenheit, Sie von einem verbesserten Aufenthalt zu überzeugen. Sincerely, Jay Sudhakaran General Manager

Dear Karin W., vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Gleichzeitig bedauern wir, dass das Frühstücksambiente für Sie etwas laut und hektisch war und dass am Poolbereich nicht genügend Liegestühle mit Schattenmöglichkeiten zur Verfügung standen. Ihre Anmerkungen nehmen wir sehr ernst und werden prüfen, wie wir hier Verbesserungen vornehmen können, um den Aufenthalt unserer Gäste noch angenehmer zu gestalten. Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen und hoffen, dass wir Ihnen beim nächsten Besuch ein noch rundum entspanntes Erlebnis bieten können. Sincerely, Jay Sudhakaran General Manager

Dear Mario M., Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our central location, excellent breakfast, very clean rooms, and attentive and motivated staff. It’s also wonderful to know you liked our rooftop bar and well-maintained pool. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Sincerely, Jay Sudhakaran General Manager

Dear wilhelm b., Thank you very much for your kind feedback. We’re thrilled to hear that you had another wonderful holiday in Bangkok and enjoyed your stay with us. It’s fantastic to know that you appreciated our well-maintained hotel and the efforts of our staff. We look forward to welcoming you back for many more memorable stays. Warm regards, Jay Sudhakaran General Manager

Dear Andrea H., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. On behalf of our Management Team, I would like to sincerely thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel generally clean and that our team provided friendly and welcoming service. At the same time, we sincerely apologize for the disturbances caused by the neighboring room and for any inconvenience this may have caused to your rest. Your comfort is very important to us, and we have shared your feedback with our Front Office and Guest Experience teams to ensure that similar situations are addressed more proactively in the future. We also appreciate your comments regarding the room furnishings and Wi-Fi, and your observations will help us improve our facilities and services. We truly hope to have the opportunity to welcome you back to Mövenpick Hotel Sukhumvit 15 Bangkok for a more seamless and relaxing experience. Should you plan another visit, please do not hesitate to contact me directly so that we may assist in making your stay exceptional. With warm regards, Jay Sudhakaran General Manager

Dear Ms. F., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. On behalf of our entire team, I would like to sincerely thank you for sharing your feedback following your stay with us from 22 to 28 November 2025. We are delighted to know that you enjoyed our tranquil location, the comfort of your room, and the attentive service provided by our evening restaurant team. I will personally share your kind words with them, as they will be thrilled to know their efforts contributed to a memorable experience. We also appreciate your constructive comments regarding the hallway carpeting and the check-out process. Please rest assured that your suggestions will be carefully reviewed as part of our ongoing commitment to enhance the guest experience. Your feedback on sustainability practices is also highly valued, and we will continue striving for greater consistency in this area. It was a genuine pleasure to have you as our guest, and we very much look forward to welcoming you back to Mövenpick Hotel Sukhumvit 15 Bangkok for another enjoyable stay. With warm regards, Jay Sudhakaran General Manager

Dear wilhelm b., Thank you for sharing your feedback. We are delighted to hear that you were warmly welcomed by our team upon your arrival. It is always our pleasure to provide a friendly and memorable experience for our guests. We look forward to welcoming you back on your next visit. Warm regards, Jay Sudhakaran General Manager

Dear Bart G., Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you enjoyed our central location, as well as the room, lounge, pool, and welcome amenities. Your positive comments are greatly appreciated. We also take note of your suggestion that certain aspects could be further improved, and your feedback will be shared with our team as we continually strive to enhance the guest experience. We look forward to welcoming you back for another enjoyable stay. Warm regards, Jay Sudhakaran General Manager

Dear Walter M. B., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. Thank you very much for sharing your feedback following your recent stay with us. We truly appreciate your detailed comments and the time you took to complete the survey. We are pleased to know that you enjoyed our team’s service and found our check-in and booking experience convenient. At the same time, we acknowledge your comments regarding the noise level from the city and nearby parking, as well as your note on the Wi-Fi speed and cleanliness. Please be assured that we are taking your feedback seriously and will work on improving these areas to make our guests’ stays even more comfortable. We value your loyalty as an ALL Accor member and hope to have the opportunity to welcome you back soon for an even more enjoyable stay. Best regards, Jay Sudhakaran General Manager

Dear Mr. A., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. On behalf of the hotel and our General Manager, Jay Sudhakaran, I would like to extend our sincere thanks for choosing to stay with us from 10–13 October 2025.  We truly appreciate the time you took to provide detailed feedback regarding your stay. It is always invaluable to receive insights from our partners and guests, highlighting both the positive aspects of their experience as well as opportunities for improvement. We are pleased to note that you enjoyed our cooking class, found our team welcoming, and appreciated the welcome drink and amenity provided. At the same time, we sincerely regret the challenges you encountered regarding communication between departments, room conditions, and mold in the shower, as well as any inconvenience during check-in. Please accept our heartfelt apologies. Your observations regarding internal communication, room maintenance, and cleanliness have been shared with the relevant teams for immediate review and corrective measures. Additionally, we have noted your feedback regarding points redemption and loyalty recognition. We will liaise closely with the Accor ALL program team to ensure clarity and an enhanced experience for our valued Gold members. Please be assured that your comments are taken very seriously. We remain fully committed to continuously improving both our services and facilities, and we hope to have the privilege of welcoming you back in the near future to provide a seamless and exceptional stay. Thank you once again for sharing your valuable feedback. Best regards, Kultida Tan (Memee) Assistant Guest Relations Manager

Dear Mr. M., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. Thank you very much for taking the time to share such a wonderful review and for naming us your “favorite hotel in Bangkok.” We are truly delighted to learn that you had an excellent stay and thoroughly enjoyed our attentive service, spacious and comfortable room, relaxing rooftop terrace, breakfast selection, and evening aperitif offerings. Your kind words recognizing the courtesy and professionalism of our team mean a great deal to us. I will be sure to share your compliments with all our team members, as they take great pride in creating memorable experiences for our valued guests. As a valued Silver Member, your loyalty and appreciation are sincerely valued. We look forward to welcoming you back very soon for another relaxing and enjoyable stay in your Bangkok home. Warm regards, Jay Sudhakaran General Manager

Dear Ms. N., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. First of all, thank you for choosing to stay with us at your recent stay and for taking the time to provide feedback on your recent stay with us. We were truly concerned to learn that certain aspects of your experience did not meet your expectations, particularly with respect to early check-in arrangements. As a valued long-standing guest and a member of the ALL Accor Live Limitless, your observations are of the utmost importance to us. Please rest assured that your suggestion regarding early room availability for guests arriving prior to the official check-in time has been carefully noted and shared with our management team for review. We continuously strive to enhance our service standards, and your insights play a crucial role in this process. While we regret any inconvenience experienced, we are pleased to note your acknowledgment of the cleanliness of your room and the overall charm of the hotel. It is our sincere hope that we may have the opportunity to welcome you again, providing a stay that fully reflects the high standards you rightfully expect. Thank you once again for your feedback and for your continued trust in Mövenpick Hotel Sukhumvit 15 Bangkok. Best regards, Kultida Tan (Memee) Assistant Guest Relations Manager

Dear Mr. H., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. Thank you very much for your wonderful feedback. We are thrilled to hear that you enjoyed our unique architectural style, convenient location, rooftop pool, bar, and complimentary shuttle to Terminal 21. It is especially gratifying to know that our team provided friendly, helpful, and unobtrusive service, and that you found our breakfast and overall cleanliness excellent. We will also share your kind words with our Executive Floor reception team. Your recognition of their dedication is greatly appreciated, and it will be shared with the entire staff as motivation to continue providing exceptional service. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay in Bangkok. Best regards, Jay Sudhakaran General Manager

Dear Mr. P., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. My name is Memee, and I am responsible for Guest Experience at our hotel. On behalf of the Management Team and General Manager, thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. I would like to extend my sincerest apologies for the inconveniences you and your family encountered, particularly with the initial room allocation to a smoking floor. We fully recognize how inappropriate and uncomfortable this must have been, especially for a family with children. Please be assured that we have thoroughly reviewed this incident with our team, and immediate measures have been implemented to ensure such oversights do not occur in the future. Assigning rooms in line with our guests' preferences and comfort is a fundamental priority, and your feedback has reinforced the importance of enhanced vigilance in this regard. Additionally, we acknowledge your concerns regarding the condition and presentation of the room. We are currently addressing these maintenance matters within the hotel to ensure that the quality of our facilities meets the standards expected by our valued guests. Mr. P., once again, we truly value your honest feedback, and while we deeply regret the shortcomings during your visit, we would be most grateful if you would consider giving us another opportunity to restore your confidence in our hotel. Should you plan a future visit to Bangkok, I would be delighted to personally assist you with your arrangements and ensure your stay is both comfortable and enjoyable. Please feel free to reach out to me directly at your convenience. It would be my pleasure to be of assistance. Best regards, Kultida Tan (Memee) Assistant Guest Relations Manager