Novotel Bangkok Sukhumvit 4 4 Sterne

Dear Valued Guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. We are pleased to read that you enjoyed the services and facilities. We are glad that you found everything was excellent and we are looking forward to welcoming you back in sometime soon. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Value Guest, Warmest Greetings from Novotel Bangkok Sukhumvit 4 Thank you for your recent stay and we very much appreciate your comments regarding your stay experience. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rattana Prasertklang Front Office Manager

Dear Valued Guest, Thank you for your stay at Novotel Bangkok Sukhumvit 4. We are thankful for your sharing your detailed review as it helps us to continue improving our hotel products and service to better serve the greater experience for all guests. We appreciate your positive comments and glad to know that our service was satisfactory and that you enjoyed a stunning view from our beautiful rooftop bar during the stay. We are grateful for your attention to our efforts towards promoting sustainable practices and addressing issue such as sexual exploitation. We are proud to inform you that we have a notice in the public area of our hotel addressing this concern. In order to further improve communication with our guests, we have taken your concern to our attention and find ways to promote this information in visible areas. Additionally, we sincere apologize for unpleasant experience you have had about the cleanliness of the toilet seat, please rest assured that your feedback will be shared with the housekeeping team for further improvement. Thank you again for sharing your review. We hope to have another chance to welcome you back and serve you with a better stay experience. Sincerely, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for choosing Novotel Bangkok Sukhumvit 4 and for taking the time to share your feedback as an ALL Diamond member. We sincerely value your continued loyalty and appreciate your thoughtful and constructive comments. We are glad to hear that your check-in experience was smooth and that you appreciated the warm welcome from our management team. It’s also great to know that your room on the 17th floor provided the peace and comfort you were looking for. We are equally pleased that you found value in the complimentary culinary selection we provide in place of a lounge experience — a service tailored to enhance the comfort of our valued members. We do apologize and regret that some aspects of your stay fell short of expectations, particularly regarding the breakfast offering. Regarding the baguette, we would like to clarify that all our bread, including baguettes, is freshly baked every morning and placed on display for guests the same day, as breakfast opens at 6 am daily. During your visit, you requested a fresh baguette twice. On both occasions, our team promptly responded by preparing a fresh batch. The first time, the bread was brought to your table; however, as you had walked around and returned to the table after a short time, the bread had cooled slightly, and you requested it be heated further. Our team baked a second fresh batch and served it directly to your table again. You acknowledged it and confirmed your satisfaction at that moment. We are sorry if this experience still did not meet your expectations in full. With no excuses, we recognize the opportunity to improve and are committed to enhancing our breakfast service to better align with the expectations of our guests. Regarding the billing process, we understand your concerns. Since your accommodation was prepaid at check-in, a pro forma invoice was provided to confirm the amount paid. As there were no additional charges at check-out, a final folio was not automatically issued again. We sincerely apologize for this and will ensure that a full official tax invoice is now prepared and sent to you by email. Thank you once again for your honest and valuable feedback. It plays a vital role in helping us improve our services and guest experience. We look forward to the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Hotel Management