Novotel Bangkok Sukhumvit 4 4 Sterne

Dear Valued Guest, Thank you for choosing Novotel Bangkok Sukhumvit 4 and for taking the time to share your feedback as an ALL Diamond member. We sincerely value your continued loyalty and appreciate your thoughtful and constructive comments. We are glad to hear that your check-in experience was smooth and that you appreciated the warm welcome from our management team. It’s also great to know that your room on the 17th floor provided the peace and comfort you were looking for. We are equally pleased that you found value in the complimentary culinary selection we provide in place of a lounge experience — a service tailored to enhance the comfort of our valued members. We do apologize and regret that some aspects of your stay fell short of expectations, particularly regarding the breakfast offering. Regarding the baguette, we would like to clarify that all our bread, including baguettes, is freshly baked every morning and placed on display for guests the same day, as breakfast opens at 6 am daily. During your visit, you requested a fresh baguette twice. On both occasions, our team promptly responded by preparing a fresh batch. The first time, the bread was brought to your table; however, as you had walked around and returned to the table after a short time, the bread had cooled slightly, and you requested it be heated further. Our team baked a second fresh batch and served it directly to your table again. You acknowledged it and confirmed your satisfaction at that moment. We are sorry if this experience still did not meet your expectations in full. With no excuses, we recognize the opportunity to improve and are committed to enhancing our breakfast service to better align with the expectations of our guests. Regarding the billing process, we understand your concerns. Since your accommodation was prepaid at check-in, a pro forma invoice was provided to confirm the amount paid. As there were no additional charges at check-out, a final folio was not automatically issued again. We sincerely apologize for this and will ensure that a full official tax invoice is now prepared and sent to you by email. Thank you once again for your honest and valuable feedback. It plays a vital role in helping us improve our services and guest experience. We look forward to the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Hotel Management

Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that you found our location ideal for a short vacation and you had a wonderful experience with us. We take great pride in maintaining a clean and welcoming environment, and we are glad that our staff could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back in the future. Best regards, Emron ABDULLATEEF Duty Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you had a pleasant experience during your stay with us. It is wonderful to know that you appreciated our courteous staff, cleanliness, and breakfast offerings. We are also pleased that our central location and shuttle service to the train station contributed to your convenience, and you found the environment peaceful and secure, despite being near the entertainment area. We truly value your feedback and look forward to welcoming you back in the future. Best Regards, Emron ABDULLATEFF Duty Manager

Dear Valued Guest, Thank you for choosing to stay at Novotel Bangkok Sukhumvit 4. We very much appreciate your great score provided to us. We are delighted to learn that all aspects of your stay were met your expectations. If there is anything we can do to ensure your future visit the more pleasant and enjoyable please feel free to let us know. Thank you once again for your feedback. We look forward to welcoming you back in the near future. Best Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for sharing your positive feedback and for recommending our hotel. We are delighted to know that you enjoyed our central location, friendly staff, and the benefits offered to our Accor Plus and Platinum members. Regarding the in-room amenities, our rooms are set with essential items, and additional amenities like toothbrushes are available upon request as part of our sustainability efforts. We also have a communication note in the room to inform guests about these available amenities. We apologize for the inconvenience caused by the air conditioning issue. A technical error led to the disruption, and we genuinely care about our guests' comfort. Rest assured, we will continue to monitor and improve our services to prevent such occurrences in the future. Thank you once again for your feedback—we look forward to welcoming you back for an even better experience. Warm regards, Hotel Management