Dear Valued Guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. We are pleased to read that you enjoyed the services and facilities. We are glad that you found everything was excellent and we are looking forward to welcoming you back in sometime soon. Kind Regards, Phasnonth Pornpanuwat Guest Relation Manager

Dear Value Guest, Warmest Greetings from Novotel Bangkok Sukhumvit 4 Thank you for your recent stay and we very much appreciate your comments regarding your stay experience. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rattana Prasertklang Front Office Manager

Dear Valued Guest, Thank you for your stay at Novotel Bangkok Sukhumvit 4. We are thankful for your sharing your detailed review as it helps us to continue improving our hotel products and service to better serve the greater experience for all guests. We appreciate your positive comments and glad to know that our service was satisfactory and that you enjoyed a stunning view from our beautiful rooftop bar during the stay. We are grateful for your attention to our efforts towards promoting sustainable practices and addressing issue such as sexual exploitation. We are proud to inform you that we have a notice in the public area of our hotel addressing this concern. In order to further improve communication with our guests, we have taken your concern to our attention and find ways to promote this information in visible areas. Additionally, we sincere apologize for unpleasant experience you have had about the cleanliness of the toilet seat, please rest assured that your feedback will be shared with the housekeeping team for further improvement. Thank you again for sharing your review. We hope to have another chance to welcome you back and serve you with a better stay experience. Sincerely, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for choosing Novotel Bangkok Sukhumvit 4 and for taking the time to share your feedback as an ALL Diamond member. We sincerely value your continued loyalty and appreciate your thoughtful and constructive comments. We are glad to hear that your check-in experience was smooth and that you appreciated the warm welcome from our management team. It’s also great to know that your room on the 17th floor provided the peace and comfort you were looking for. We are equally pleased that you found value in the complimentary culinary selection we provide in place of a lounge experience — a service tailored to enhance the comfort of our valued members. We do apologize and regret that some aspects of your stay fell short of expectations, particularly regarding the breakfast offering. Regarding the baguette, we would like to clarify that all our bread, including baguettes, is freshly baked every morning and placed on display for guests the same day, as breakfast opens at 6 am daily. During your visit, you requested a fresh baguette twice. On both occasions, our team promptly responded by preparing a fresh batch. The first time, the bread was brought to your table; however, as you had walked around and returned to the table after a short time, the bread had cooled slightly, and you requested it be heated further. Our team baked a second fresh batch and served it directly to your table again. You acknowledged it and confirmed your satisfaction at that moment. We are sorry if this experience still did not meet your expectations in full. With no excuses, we recognize the opportunity to improve and are committed to enhancing our breakfast service to better align with the expectations of our guests. Regarding the billing process, we understand your concerns. Since your accommodation was prepaid at check-in, a pro forma invoice was provided to confirm the amount paid. As there were no additional charges at check-out, a final folio was not automatically issued again. We sincerely apologize for this and will ensure that a full official tax invoice is now prepared and sent to you by email. Thank you once again for your honest and valuable feedback. It plays a vital role in helping us improve our services and guest experience. We look forward to the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Hotel Management

Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that you found our location ideal for a short vacation and you had a wonderful experience with us. We take great pride in maintaining a clean and welcoming environment, and we are glad that our staff could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back in the future. Best regards, Emron ABDULLATEEF Duty Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you had a pleasant experience during your stay with us. It is wonderful to know that you appreciated our courteous staff, cleanliness, and breakfast offerings. We are also pleased that our central location and shuttle service to the train station contributed to your convenience, and you found the environment peaceful and secure, despite being near the entertainment area. We truly value your feedback and look forward to welcoming you back in the future. Best Regards, Emron ABDULLATEFF Duty Manager

Dear Valued Guest, Thank you for choosing to stay at Novotel Bangkok Sukhumvit 4. We very much appreciate your great score provided to us. We are delighted to learn that all aspects of your stay were met your expectations. If there is anything we can do to ensure your future visit the more pleasant and enjoyable please feel free to let us know. Thank you once again for your feedback. We look forward to welcoming you back in the near future. Best Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel superb, our staff friendly and helpful, and that you enjoyed the cleanliness and delicious breakfast. We do appreciate your comments about our location, and we are always looking for ways to enhance the overall guest experience. We hope to welcome you back in the future. Kind Regards, Emron ABDULLATEEF Duty Manager

Dear Valued Guest, Thank you for sharing your stay experience with us. We very much appreciate your comment and delighted to read that you liked our hotel and enjoyed the facilities and services at the hotel. We understand that the crowding and insufficiency of the sunbed at the pool may have caused inconvenience, and we apologize for any discomfort this may have caused. As the pool is the most popular facility in our hotel, we are constantly working on ways to improve the experience for our guests. We appreciate your feedback and will use it to make necessary changes to ensure a more enjoyable and comfortable pool experience for all of our guests in future. Despite this experience, we hope to have a great opportunity to welcome you back and wish your next visit with us will be more enjoyable than the previous one. Best Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to leave us a comment. Your feedback is greatly appreciated and will be shared with our team. Knowing that our guests are satisfied with our service is a great encouragement for us to continue striving for excellence in future. We hope to have the opportunity to serve you again in the near future. Sincerely, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for taking out time to leave us a comment regarding your stay at Novotel Bangkok Sukhumvit 4. We are thrilled to know that you enjoyed the breakfast and that you found it was selective and delicious. At Novotel, we are committed to providing the best experience for our guests. We sincere apologize for all inconvenience you may have experienced during the stay. Please rest assured that your valuable input will be brought to our attention to ensure our team provide the most comfortable and peaceful atmosphere for our guests. Thank you once again for your kind understanding and patience. We look forward to the chance to exceed your expectations and provide you with a memorable stay in future. Best Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for taking out time for sharing detailed review regarding your recent stay with us. We are delighted to read that you had a pleasant experience in all aspects of your stay. Guest positive comments are biggest motivation for us to create wonderful hospitality and it was delighted to read that you perceived most of the facilities up to the mark. Your kind words deeply encouraged all of us and pleased be assured that all of us will be happy to go out of the way to ensure that our guest stay will be most impressive and enjoyable one. We are truly delighted that you enjoyed everything during your stay. I will share your kind feedback with the team. Your review is very important for us and we will be waiting for your next visit to render the same service in future. Thank you once again and see you soon. Kind Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for taking out time to share your stay experience. We are thrilled to learn that you had a pleasant and enjoyable experience. We very much appreciate your choosing our hotel on your special trip on Valentine's Day and are glad to read that you loved the decorations in the hotel. At Novotel, we strive to provide the exceptional service for all of our guest, and we very much appreciate to know that you were satisfied with all aspects of your stay. Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future. Best Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to provide us with feedback. Your comment is greatly appreciated and will be shared with the team. We strive to continuously improve and your kind words serve as an encouragement for us to continue providing excellent service for our guests in the future. Sincerely, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for taking the time to leave us a comment. Your feedback is greatly appreciated and will be shared with our team. Knowing that our guests are satisfied with our service is a great encouragement for us to continue striving for excellence in future. We hope to have the opportunity to serve you again in the near future. Sincerely, Phasnonth Pornpanuwat Assistant Guest Relation Manager