Dear Valued Guest, Thank you very much for sharing your kind feedback following your recent stay with us. We are truly delighted to know that you enjoyed our convenient location with everything nearby, as well as the excellent service provided by our team. It is especially rewarding to hear that Pakorn was able to assist you with a smooth and hassle-free early check-in. Your kind recognition will certainly be shared with him. Your encouraging words mean a great deal to us and inspire our team to continue delivering warm and attentive hospitality. Thank you for staying with us at Grand Mercure Bangkok Asoke Residence. We sincerely look forward to welcoming you back again in the near future. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. Gerald, Thank you very much for your continued support and for sharing your kind feedback. We are truly honored to be your “home in Bangkok” and sincerely grateful for your loyalty over the years. Knowing that you have stayed with us many times and continue to have a perfect experience means a great deal to our entire team. Your trust and confidence in us are deeply appreciated, and it is always a pleasure to welcome you back. Thank you for staying with us at Grand Mercure Bangkok Asoke Residence. We look forward to welcoming you home again very soon. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Valued Guest, Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to know that you had a pleasant stay and enjoyed our central location. It is also wonderful to hear that our friendly team, as well as the pool and fitness facilities, contributed positively to your overall experience. Your encouraging words mean a great deal to us and motivate our team to continue delivering warm and attentive service to all of our valued guests. Thank you for staying with us at Grand Mercure Bangkok Asoke Residence. We sincerely look forward to welcoming you back again for another enjoyable stay in the near future. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. B., Thank you so much for your wonderful review and for giving us a 90 out of 100! We are really happy to hear that you enjoyed our hotel and found our apartments spacious and beautiful. It is always a pleasure to welcome guests who appreciate what we have to offer. Your kind words truly motivate our team to keep up the good work. We hope to see you again soon! Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Valued Guest, Thank you for staying with us at Grand Mercure Bangkok Asoke Residence and for your kind feedback. We are pleased to know that you found our hotel beautiful and quiet, and that you enjoyed the spacious rooms. We truly appreciate your support and look forward to welcoming you back again in the future. Kind regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. Tetzlafft, Thank you very much for taking the time to share such a thoughtful and balanced review of your stay with us. We truly appreciate your kind words regarding our convenient location, spacious rooms, and—most importantly—our team’s attentive and friendly service. We are especially delighted to know that the birthday surprise brought a smile to your face; creating these small, heartfelt moments for our guests is something we genuinely care about. We also sincerely thank you for your honest feedback regarding the condition of our rooms and public areas. Your observations are well noted and fully understood. As a long-standing property, we recognize that certain areas are showing signs of age, and your comments further reinforce the importance of our ongoing improvement plans. Please be assured that enhancement and refurbishment initiatives are actively being reviewed as part of our long-term strategy to uplift the overall guest experience while preserving the spacious, residence-style comfort that many of our guests value. It is encouraging to know that, despite these areas for improvement, you still enjoyed your time with us. Your loyalty over the years means a great deal to us, and we truly hope to have the opportunity to welcome you back again in the future—hopefully with visible enhancements that reflect the feedback you have kindly shared. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. Luis, Thank you very much for sharing such a heartfelt comment. It truly means a lot to us to know that you have spent many wonderful years with us at Grand Mercure Bangkok Asoke Residence. Your continued trust and loyalty are sincerely appreciated. We are delighted to hear that you consistently enjoy our spacious rooms and the friendliness and helpfulness of our team. Your kind words are a great encouragement to all of us, and we look forward to welcoming you back for many more stays—your “home away from home” in Bangkok. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. Clemens, Thank you for taking the time to share your feedback. I am truly sorry to hear that your stay did not meet expectations, especially regarding the room condition and the missing bed for your child. This is certainly not the experience we aim to provide. We sincerely apologize for the inconvenience and the musty smell you encountered. Your comments have been shared with our Housekeeping and Front Office teams for immediate improvement, as this should have been prepared correctly before your arrival. Although we are an older property, we are committed to improving our facilities and service standards, and your feedback helps guide these improvements. If you are willing to share more details or allow us to make it right on your next visit, please feel free to contact me directly at gm… Thank you again for your valuable comments. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. Andreas, Thank you very much for taking the time to share your detailed feedback. I would like to sincerely apologize that your recent experience did not meet your expectations, especially as one of our valued Accor Platinum members. Please rest assured that I am taking your comments very seriously. We are truly sorry to learn that several aspects of your stay — including the breakfast experience, pool facilities, and overall condition of the property — did not reflect the high standards we aim to deliver. While it’s encouraging that you appreciated the friendliness of our housekeeping, restaurant, and porter teams, we regret that your overall impression was overshadowed by other disappointments. Your remarks about the breakfast variety, service attitude, and overall facility maintenance have been shared with the concerned departments for immediate review and improvement. We are also re-evaluating the presentation and service quality to better align with guest expectations of a Grand Mercure standard. Please accept my deepest apologies for the experience you encountered. I would greatly appreciate the opportunity to personally discuss this further and restore your confidence in our service. You may contact me directly at gm… Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. S., Thank you very much for choosing to stay with us once again. We are truly pleased to learn that your recent visit was comfortable and enjoyable as your previous experience. Your kind feedback will be shared with our entire team, and we look forward to the privilege of welcoming you back in the near future. Best regards, Ditsaya Ponlawat Front Office Manager Grand Mercure Bangkok Asoke Residence

Dear Ms. Irina, Thank you so much for your wonderful review. I am delighted to hear that you had such a pleasant stay with us at Grand Mercure Bangkok Asoke Residence. It is especially rewarding to know that our helpful and consistently friendly staff made you feel welcome and well cared for. I am also very pleased that you enjoyed the cleanliness and comfort of your room, and that you found the overall value to be convincing. Your warm recommendation means a great deal to our entire team. We truly look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Mr. Piti Tiraronkornkul General Manager