Dear Valued Guest, Thank you very much for your excellent rating and for sharing your detailed feedback. We are delighted to hear that you enjoyed our central location, good service, and the convenience of our complimentary tuk-tuk service to the shopping area. It is wonderful to know that these services contributed positively to your stay. We are especially pleased by your kind recognition of Adison. Your comments about his excellent care, helpfulness, and friendly attitude are greatly appreciated. We will certainly share your compliments with him, and we are sure he will be delighted to know that his service made your stay more enjoyable. We also appreciate your constructive comments regarding the condition of the hotel. While we are pleased that you found the property tidy and mostly clean, we understand your observation that some areas may feel dated. Your feedback is valuable and has been shared with our relevant teams as we continue to look for opportunities to enhance our facilities. Thank you once again for choosing Mercure Bangkok Sukhumvit 11 and for your valuable feedback. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your continued loyalty and for choosing to stay with us so frequently over the years. We are truly honored to welcome you back throughout the year, and we greatly appreciate your recognition of our service and rooms. We are pleased to know that our Heartists, including Cherry, Latte, Adison, and Top, have consistently been helpful and attentive during your visits. Your kind recognition will certainly be shared with them. At the same time, we sincerely apologize for the discomfort you experienced in our gym during your recent visits. We fully understand your concern regarding the temperature, especially when using the gym for exercise. Your comments have been shared with our Engineering team for immediate review of the air-conditioning system and temperature control to ensure a more comfortable environment for our guests. We appreciate you bringing this matter to our attention and, most importantly, for your continued feedback as a loyal returning guest. We hope to provide you with a more comfortable gym experience during your next visit. Thank you once again for your continued support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and your wonderful feedback. We are truly delighted to hear that you had such a pleasant and relaxing stay with us. It is especially rewarding to know that everything met your expectations and that you were able to enjoy a comfortable experience without needing anything more. Your special recognition of Polly and Adison is greatly appreciated. We will be delighted to share your kind compliments with them, and we are sure they will be thrilled to know that their warm hospitality made your stay even more memorable. Thank you once again for your generous support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and your wonderful feedback. We are truly delighted to hear that you enjoyed the high standards of our hotel and our prime location in the heart of the vibrant Sukhumvit district. It is also wonderful to know that our proximity to the BTS station added convenience to your stay and made it easy to explore Bangkok. Your special recognition of Ms. Kwang and Mr. Don from our Privilege Club is greatly appreciated. We will be delighted to share your kind compliments with them, and we are sure they will be thrilled to know that their service contributed to your memorable experience. Thank you once again for your generous support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your perfect score and your wonderful feedback. We are truly delighted to hear that you had such a pleasant stay with us. It is especially rewarding to know that you enjoyed our superb location, spacious and spotlessly clean room, and the warm hospitality provided by our Heartists. Your kind words about our team mean a great deal to us. We are thrilled to know that everyone contributed to making your stay memorable, and your compliments will be shared with the entire team. Thank you once again for your generous support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your wonderful feedback and for your continued support. We are truly delighted to hear that you continue to enjoy staying with us and that our central location, combined with quiet and comfortable rooms, provides everything you need for a great stay in Bangkok. It is especially rewarding to know that our Heartists responded promptly to resolve the issue with your in-room safe, even after midnight. Providing timely and attentive service is something we take great pride in, and we are pleased that our team was able to assist you quickly. We are also delighted that you enjoyed your experience in the Executive Lounge. Your kind recognition of Kate, Latte, Best, and the entire lounge team means a great deal to us, and we will be pleased to share your compliments with them. They will be thrilled to know they helped make your stay so memorable. Thank you once again for your generous feedback. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you had a very pleasant 4-night stay with us and enjoyed our great location along with the friendly service provided by our Heartists. Your kind support is truly appreciated, and we look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed your stay, especially your room on the 16th floor with its fantastic skyline view. It is wonderful to know that this made such a memorable impression and that you are already planning to return in September 2026. We are also pleased to hear that you found everything tidy and well maintained during your stay. At the same time, we appreciate your feedback regarding the booking experience. Please accept our apologies if this process did not fully meet your expectations. Your comments have been noted for review as we continuously work to improve the guest journey from booking through departure. We look forward to warmly welcoming you back in September for another excellent stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such a fantastic stay and enjoyed our great location, breakfast, spacious and quiet rooms, as well as the warm and helpful service provided by our Heartists. It is especially rewarding to know that you found the hotel to be an oasis amidst the lively Sukhumvit area. Your kind words and intention to return are greatly appreciated and mean a lot to our team. At the same time, we appreciate your feedback regarding the internet speed. Please accept our apologies if this did not fully meet your expectations. Your comments have been shared with the team for review and improvement. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you had an excellent stay and enjoyed our central location, cleanliness, and well-maintained facilities. It is especially rewarding to know that our Heartists made a positive impression during your visit. We truly appreciate your kind support and look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you and your family had a lovely stay with us. It is especially rewarding to know that you found our location convenient and enjoyed the ease of getting around, as well as the warm and helpful service from our Heartists. Your kind words truly mean a lot to us, and we are glad we could contribute to a comfortable experience for you and your young child. We look forward to welcoming you and your family back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to know that you found our hotel very nice and enjoyed our excellent location. It is also wonderful to hear that you felt comfortable during your stay and appreciated the friendliness of our team. Your positive comments about our staff mean a great deal to us and will be shared with everyone at Mercure Bangkok Sukhumvit 11 as encouragement to continue delivering warm and attentive service. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for sharing your feedback with us. We are pleased to know that you found the hotel very nice. At the same time, we understand your concern regarding the accessibility of rooms via stairs. As the building is designed with elevator access to guest floors, stair access is limited and primarily designated for emergency use in accordance with safety regulations. We appreciate your feedback, as it helps us better understand our guests’ preferences and expectations. We hope to have the opportunity to welcome you back to Mercure Bangkok Sukhumvit 11 for another pleasant stay in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your kind feedback and for your continued trust in us. We are delighted to know that you had another very pleasant and comfortable stay. It is wonderful to hear that you enjoyed our location in the heart of Sukhumvit, with convenient access to the BTS, as well as our clean rooms and good service. Your kind words about our friendly and attentive team are truly appreciated and will be shared with everyone at Mercure Bangkok Sukhumvit 11 as motivation to continue delivering warm hospitality. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay. We truly appreciate your feedback and are especially grateful for your trust as a valued ALL – Accor Silver member. We are delighted to know that our location and surroundings suited your travel plans perfectly, and that you found the hotel conveniently positioned near Sukhumvit Road, the BTS, and various dining and shopping options. It is particularly rewarding to hear that our team was able to support you during your stay, especially with the wheelchair arrangement and your arrival experience. We are pleased that everything was prepared in advance and that your check-in, upgrade, and room welcome amenities contributed positively to your comfort after your journey. We also appreciate your kind words regarding our team’s friendliness, attentiveness, and English communication. Ensuring that our guests feel well cared for—especially in special circumstances such as yours—is very important to us. Thank you as well for highlighting our facilities, including the pool area and Wi-Fi performance. We are glad these aspects met your expectations and enhanced your overall stay. At the same time, we would like to clarify that while dining venues such as Lily Fu’s operate as independent partners, we continuously work closely with them to ensure a satisfying experience for our guests. We truly value your detailed feedback and are pleased to know that despite your circumstances, you had a comfortable and positive stay. We wish you a smooth and speedy recovery, and we sincerely hope to have the pleasure of welcoming you back to Mercure Bangkok Sukhumvit 11 for another enjoyable visit in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay. We are delighted to know that you appreciated our central location and the friendliness and helpfulness of our team. Your kind words describing the service as truly excellent are greatly valued and will certainly be shared with the team. At the same time, we sincerely appreciate your honest comments regarding the welcome drink experience. We regret that it did not meet your expectations and understand your perspective. Your feedback has been shared with the management team for review, as we continuously look for ways to enhance the experience for our valued guests. We also acknowledge your observation regarding the bathroom design. While we are pleased that you found everything very clean, your comment about the dated aspect has been noted as part of our ongoing efforts to maintain and improve our facilities. Finally, thank you for recognizing our environmental initiatives. We are committed to responsible hospitality, and it is encouraging to know that our sustainability efforts are appreciated. We truly value your feedback and hope to have the pleasure of welcoming you back to Mercure Bangkok Sukhumvit 11 for an even more enjoyable stay in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your positive feedback. We are delighted to know that you appreciated our location as a great starting point for a night out, as well as the value for money we provide. Being situated in the heart of Sukhumvit allows our guests to enjoy the vibrant surroundings while returning to a comfortable and welcoming environment. Your kind comments are truly appreciated, and we look forward to welcoming you back again soon to Mercure Bangkok Sukhumvit 11 for another enjoyable stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your continued support and for sharing your detailed feedback. We are pleased to know you enjoyed our location, amenities, rooms, service, and cleanliness, and that you consider your stays with us excellent overall. We also appreciate your constructive comments regarding pricing and the hallway odors on certain floors. Please rest assured that we take such feedback seriously, and our team will review this to ensure guest comfort is maintained. Thank you again for your honest review and for choosing to stay with us repeatedly. We look forward to welcoming you back again for another enjoyable stay. Sincerely, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for sharing your feedback. We are pleased to hear that you enjoyed our breakfast, found the location convenient for excursions, and appreciated the quiet pool area. It is always rewarding to know our guests had a great stay. We look forward to welcoming you back to Mercure Bangkok Sukhumvit 11 again soon. Sincerely, Apiradee Choojiew, Front Office & Quality Manager