Dear Mr. a. d., Warm greetings from Mövenpick Hotel Apartments a. Mamzar Dubai. Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the hotel and found the rooms wonderful. We truly appreciate your comments and value your feedback, as it helps us continuously improve our guests’ experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments a. Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Ms.S., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay. We truly regret that we did not meet your expectations. As a gesture of goodwill, we would be pleased to offer you complimentary breakfast on your next visit. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to the hotel in the near future and provide you with a better experience. Yours Sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Amina M., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking the time to share your valuable feedback and for being one of our loyal guests. We are pleased to know that you appreciate our location and the service provided by our reception team. Please accept our sincere apologies for the shortcomings you experienced with the room cleaning and housekeeping. Your comments regarding towel replacement, room cleaning, and the room amenities have been shared with the relevant team to ensure improvements are made. We truly value your feedback and look forward to welcoming you back for a much better experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Ebrahim A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a comfortable stay and that you were pleased with the cleanliness of your room and the service provided by our team. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Yaser M., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay and appreciated our beautiful hotel and the friendliness of our team. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back for another enjoyable stay soon. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Hamad A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your wonderful feedback and for choosing to stay with us again. We are truly honored to remain your preferred destination in Dubai. Your kind words about our team, cleanliness, and location are greatly appreciated. We look forward to welcoming you back for another exceptional stay. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. E., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed your stay with us. We also appreciate your suggestion and have shared your comments with the relevant team for review. Thank you once again for your feedback. We truly value your observations and hope to have the pleasure of welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Ms. Mayyada, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for taking the time to share your wonderful feedback. We are delighted to know that you had an excellent and comfortable experience and that you appreciated our clean accommodation, convenient location, and the friendly and helpful service provided by our team. Your kind words are truly valued and will be shared with the team as great motivation. We look forward to welcoming you back again soon. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Alex M., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Please be assured that we take these matters seriously, and your comments have been shared with the relevant teams to ensure immediate attention and improvement. I hope you will give us another opportunity to provide you with a much better experience in the future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Omar A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay and had a pleasant experience with us. We appreciate your comments regarding the WiFi, and we will continue working on improving the connection speed. We look forward to welcoming you back to the hotel in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Ahmed, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for sharing your kind review. We are delighted to hear that you enjoyed the tranquility of our hotel and the excellent service from our team. Your appreciation of our receptionist and engineer, as well as your positive experience using your Accor membership, is truly valued. Thank you for recommending us. We look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Abdullah, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your review. We sincerely appreciate your kind feedback. We are delighted to hear that you enjoyed our excellent service and elegant rooms, and we are grateful for your high recommendation. Your kind words about our respectful staff are truly appreciated. Thank you once again, and we look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Muhand Q., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your wonderful feedback. We are delighted to hear that you had a great experience and appreciated our perfect service and cooperative management. Your special mention of our Front Desk Manager is truly appreciated and has been shared with her. We look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Ms. Zahraa, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your wonderful feedback. We are delighted to hear that you had such a positive experience and that our Reception, Restaurant, Security, and Room Service teams made your stay memorable. Your kind words truly mean a lot to us. We are honored to be your home away from home in Dubai and look forward to welcoming you back on your future visits. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Ashoush B., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your kind feedback. We are delighted that you enjoyed our location and had a beautiful stay. We look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Jasim A. B., Warm greetings from Mövenpick Hotel Apartments A. Mamzar Dubai. Thank you for sharing your feedback. We regret that the cleanliness of your room did not meet your expectations and appreciate your comments, which will help us improve. We hope to have the opportunity to welcome you back and provide a better experience in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments A. Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Mohammad M., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please be assured that we take these matters seriously, and your comments have been shared with the relevant teams to ensure immediate attention and improvement. Thank you once again for bringing these matters to our attention. I hope you will give us another opportunity to provide you with a much better experience in the future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Ms. Siham, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for sharing your feedback. We are truly sorry to hear that your recent experience did not meet your expectations. Regarding your reservation, please allow us to clarify your initial booking was based on a special monthly rate, which is applicable only when the full month is booked and paid in advance. Once you chose to extend on a daily basis, our management informed you that the monthly rate could no longer apply. Instead, a specially discounted daily rate was offered to support your continued stay. This was communicated to you, and you agreed to proceed on this revised rate. We understand this may have caused some frustration, and we sincerely regret if it impacted your comfort during your stay. Please rest assured that we value you as our guest, and we are committed to ensuring clear communication and a smooth experience in all future reservations. Thank you again for your time and feedback. We truly hope to have the opportunity to welcome you back and provide a more seamless and pleasant experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Tariq, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking the time to share your feedback, and for being a valued Silver Member. We sincerely appreciate your continued loyalty and the opportunity to learn from your recent experience. Please allow us to clarify that bookings made through our Sales team are offered at special rates. However, when such reservations are made at the last minute, there may not always be sufficient time for the Sales team to update our front office system before your arrival. In these cases, when the booking is not yet visible, our reception team proceeds by creating a walk-in reservation to ensure you are checked in promptly and have a confirmed booking. Regarding early check-in, while our official time is 3:00 PM, we always do our best to accommodate early arrivals at no additional cost, whenever availability allows. Similarly, when you chose to check out early, we ensured you received a full refund or credit for a future stay. We truly apologize for any inconvenience you may have experienced and want to reaffirm how much we value your patronage. Your feedback is essential in helping us improve, and we look forward to welcoming you back soon for a smoother and more enjoyable stay. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai