Mövenpick Hotel Frankfurt City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 91

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Opis

O hotelu

  • Hotel z certyfikatem ALLSAFE

  • Do centrum wystawowego we Frankfurcie można dojść w 5 minut.

  • Taras na dachu, restauracja Mövenpick i bar z przestrzenią zewnętrzną

  • 288 nowoczesnych pokoi i 12 sal konferencyjnych z naturalnym oświetleniem

  • Siłownia o powierzchni 130 m² na 8. piętrze (bezpłatna)

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Lokalizacja hotelu

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 FRANKFURT AM MAIN
Niemcy

Pozycja GPS:50.10984, 8.65103

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

MÖVENPICK RESTAURANT

Zapraszamy do skosztowania szerokiego wyboru dań kuchni regionalnej, szwajcarskich specjałów i dań kuchni międzynarodowej. Nasz zespół zaprasza do pracy w nowoczesnym i stylowym wnętrzu. Nasza kuchnia umożliwia wgląd za kulisy przygotowania potraw.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 91

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 418

Used the restaurant during the Fair

Ocena na stronie TripAdvisor 5.0/5

coconutugly Solo travel - Opinia zatwierdzona w TripAdvisor

The Messe Fair had too many people and the restaurants all served the same food, and on a sunday at 15:00 i could NOT walk anymore nor face more people., so i walked across the road and ate at the quiet restaurant. Lovely. I ordered a caesar salad, coke and coffee and enjoyed the sunny street view….. in PEACE. Nothing irritated me …. The salad was HUGE btw, and very tasty. I only wish there was availability during the creativeworld fair, i would stay here as it is literally across the road from the MESSE ENTRANCE. Also a taxi stand right outside

Dear Coconutugly, thank you very much for thanking the time to share us your pleasant experience during your recent stay in our restaurant. I am most delighted to learn that you were impressed with our services and facilities. Being in the service industry, we believe in providing our guests the best service and attention, and nothing makes us happier than a confirmation of our guest’s satisfaction. Hoping to welcome you again. Detlef Winter General Manager Mövenpick Frankfurt City

Decent room, check-in experience was not okay

Ocena na stronie TripAdvisor 2.0/5

Robin H Opinia zatwierdzona w TripAdvisor

We slept at the Mövenpick hotel in Frankfurt for 1 night at the 9th of december. At check in i did not feel a warm welcome. We arrived early in the morning. So i did not expect our room to be ready yet. So we asked for our luggage to be held untill check in time. At first the receptionist took our suitcase and took it behind the counter, when he came back we wanted to give our backpacks also, but he basically ignored us and helped the next customer, which made us wait for 10 more minutes. In my opinion not ok, since he was not done with helping us yet. Afterwards when we got back arround 14:30, i asked if i could check in now. But the receptionist replied that the rooms are not ready untill 15:00. He did not check my reservation or my name nothing. Totally no interest in me as a customer. As a loyal member of accor, i expected to get atleast a personal welcome by name and maybe offered a glass of water, while we wait for 30 more minutes. At 15:00 we checked in, i asked for my luggage back, and they couldnt find it. After 20 minutes the luggage was finaly found. When we entered the room, i could tell, the room was not cleaned thoroughly. The smell at the entrance was not entirely fresh and there was still items on the floor next to the bed that should have been cleaned. Besides this, the bed itself was comfy and clean. The heating also worked really well. The bathroom was also nice and clean. There were some issues with the water still pouring from the tap in the bath tub, while the shower was on. I did not experience a loss of pressure from the showerwater, but mayb it should be looked at, since its a waste of water. We did not have breakfast at the hotel, because we thought the 20€ per person was to high for a roomrate of €70 per night. There is also a mall next door, which offers a good fresh breakfast for less then half the price. After breakfast we went back to the room to rest, when at arround 10:30 am we were disturbed by the cleaning staff, opening our roomdoor. After realizing the mistake, the door was closed immediately with apologies. But still a rather strange experience. Normally i do not stay at the Mövenpick hotel, but rather at Novotel or Mercure. For once i wanted to try the Mövenpick to see how the room and service would be here, since i expected it to be a grade above Novotel and Mercure. However i was quite disappointed with what i received in service. Although only a one day experience, i cannot recommend staying at this hotel. The location of the hotel is good and the price also. But the staff really let me down here.

Dear Robinhd1961db, First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Detlef Winter General Manager Mövenpick Hotel Frankfurt City

Xmas market and city break

Ocena na stronie TripAdvisor 4.0/5

John B Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel is around a 20 min walk from the main rail station or 10 mins from the U4 line stop at Festhalle/Messe. It's directly behind the Skyline Plaza shopping centre with lots of eateries and a supermarket inside as well as shops. Check in was easy as we did it prior to arrival on the app. We had room 252 which was front facing and at the end of the hallway. Big room with a large king bed. We were a party of 3 however the 3rd bed wasn't set up on arrival which necessitated a further trip to reception.... Once it was set up it wasn't the best for an adult who wouldn't recommend if choosing for another. There was good amenities in a week stocked mini bar, a coffee machine with Movenpick coffee pods and a safe. The bathroom came with a bath with a shower and shower gel/shampoo included. All clean if starting to look a little bit frayed at the edges. The room was serviced daily to a good standard. Breakfast was a little hit/miss. A very good selection of self serve buffet fayre however there are often bus loads staying that are up and out early leaving little left in the way of hot food which wasn't replenished while we were there on one of the days. You were able to ask a chef to prepare omelettes or fried eggs however you'd maybe expect a bit more prep for occasions but to be fair it didn't really matter as there were plenty cereal, pastries, meats, yogurts etc. The bar was fine and showed German football most of the time. The wheat beer was particularly decent. No issues with anything really. Took about 45 mins to a hour to walk to Frankfurter center for the Xmas market, or you can jump on the U4 line. Uber back to the airport was €30 ish. A nice choice to use if looking around the Festhalle but if your looking for Frankfurt city then it may be a bit far out for you.

Dear John , First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Kindest regards from Frankfurt on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City

Great value in Frankfort

Ocena na stronie TripAdvisor 4.0/5

OzarkSojourner Rodziny - Opinia zatwierdzona w TripAdvisor

We were pleasantly surprised, great room and amenities. Good value for the money, great location with the mall across the street. Room were spacious and well appointed. Friendly staff and they wanted to be helpful. Room were clean and well kept. The bar area was a nice find, but we had to get drinks from the bartender as we were invisible to the waiter who was tending to larger tables. The chocolate hour was fun, but people were filling plates and the offerings were not refilled.

Dear Ozark , thank you for rating our hotel. We are happy you enjoyed your time with us. Thank you for sharing your opinion on our services. We are looking forward to welcoming you soon again. Best regards from the entire team. Detlef Winter, General Manager

Bad service

Ocena na stronie TripAdvisor 2.0/5

Luciano F Couples - Opinia zatwierdzona w TripAdvisor

There’s a good breakfast. Reasonable room. Very bad service. I had to do a late check out, but they didn’t accept it. I paid an extra full night to leave at 7:00 p.m. and they didn’t clean the room, claiming that it would be a home check out. When complaining at the reception, they kept the same statement, even presenting the receipt. Even an apology.

Dear Luciano , First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Detlef Winter General Manager Mövenpick Hotel Frankfurt City

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 443 Liczba opinii 8.5/10 Lokalizacja
  • 562 Liczba opinii 6.6/10 Pokój
  • 469 Liczba opinii 6.6/10 Obsługa
  • 16 Liczba opinii 8.8/10 Internet
  • 361 Liczba opinii 8/10 Śniadanie
  • 250 Liczba opinii 5.8/10 Czystość
  • 186 Liczba opinii 3.5/10 Dobra oferta cenowa
  • 57 Liczba opinii 6.1/10 Napoje

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