Informacja

Mercure Hotel & Residenz Frankfurt Messe 4 gwiazdki

Ocena klientów 4.3/5 Liczba opinii: 3 994

hotel certyfikowany ALLSAFE

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Mercure Hotel & Residenz Frankfurt Messe
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O hotelu

  • Hotel z certyfikatem ALLSAFE

  • Idealna lokalizacja blisko Messe Frankfurt i z dobrą komunikacją

  • Relax, Food, Drinks & You to bar z dużym ogrodem, idealny na chwilę relaksu

  • 88 apartamentów z aneksem kuchennym na przedłużony pobyt we Frankfurcie

  • 450 krytych miejsc parkingowych (płatnych) umożliwiających łatwe parkowanie

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Zwierzęta dozwolone Płatne usługi
  • Opiekunka do dziecka na życzenie
  • Hotel z całkowitym zakazem palenia
  • Ręczna regulacja temperatury
  • Języki, jakimi posługuje się personel hotelu
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pralnia
  • Kantor wymiany walut
  • Portier
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
  • Automaty z przekąskami i napojami Płatne usługi
Rozrywka
  • Centrum fitness
  • Sauna
  • Opiekunka do dziecka na życzenie
Usługi biznesowe
  • Sale konferencyjne: 9
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 frankfurt am main
niemcy

Tel: +496979260

Faks: (+49)69/79261606

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • S3 S4 S5 S6 :  S3 S4 S5 S6 WESTBAHNHOF

  • FRANKFURT MAIN CENTRAL STATION :  17 KUHWALDSTRASSE

  • Samolotem

    FRANKFURT RHEIN MAIN W 15km / 9,32 mil

  • Samochodem

    A648 HIGHWAY EXIT TO A5 AND A3 W 2km / 1,25 mil

  • Pociągiem

    FRANKFURT WEST W 1km / 0,62 mil

  • Pociągiem

    HAUPTBAHNHOF W 1,9km / 1,18 mil

Pozycja GPS:50.116781, 8.638955

Nasze pokoje

W 4-gwiazdkowym hotelu Mercure Hotel & Residenz Frankfurt Messe możesz wybrać pokój standard, superior lub privilege albo apartament privilege. Na dłuższy pobyt polecamy jeden z naszych 88 apartamentów z aneksem kuchennym. pokoje są klimatyzowane i wyposażone w płaski telewizor, dostęp do darmowej sieci WIFI i łącze DSL. 2 dzieci do lat 16 może bezpłatnie dzielić pokój z rodzicami. Dopłata za zwierzę wynosi 10 EUR/noc.

Nasze restauracje i bary

RELAX FOOD DRINKS AND YOU

Rodzaj serwowanej kuchni: Międzynarodowa

Spróbuj regionalnych przysmaków oraz klasycznych dań kuchni międzynarodowej w naszej kosmopolitycznej restauracji "twenty9". Połączona z lokalem przestrzeń w ogrodzie stanowi zieloną oazę, idealną do relaksu po pracy.

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

RELAX - FOOD, DRINKS & YOU

Odpoczywaj, jedz, pij i pracuj tak, jak lubisz. Relaks może przynieść wspaniałe rezultaty: nowe pomysły, dobre decyzje i ciekawe rozmowy.

Zdjęcie nieumowne

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 9

  • Maks. rozmiar: 132 m²

  • Maks. pojemność: 100 osoby

  • Maks. liczba uczestników bankietu: 80 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Hotel & Residenz Frankfurt Messe

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.3/5

Liczba opinii: 3 994

tripadvisor

Ocena TripAdvisor 3.5/5

Liczba opinii: 839

doskonały hotel na pobyt w czasie delegacji służbowej

Ocena klientów 5.0/5

Tomasz Pobyt służbowy - 15/02/2020 Opinie potwierdzone ALL

bardzo dobrej jakości hotel

Dear Mr. W., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the amazing comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Jestem zadowolona z pobytu.

Ocena klientów 3.5/5

Anonimowo Pobyt służbowy - 28/01/2020 Opinie potwierdzone ALL

Chcę zgłosić reklamację związaną z wygenerowaniem podwójnej rezerwacji i w rezultacie podwójną zapłatą za hotel. W październiku 2019 dokonano pierwszej rezerwacji, za którą zapłacono firmową kartą Gralux (PKO w PLN 871zł). W styczniu rezerwacja nie była widocza w systemie booking i dokonana została kolejna płatność. Tym razem kartą firmową Alior Bank w EUR. Po przyjeździe do hotelu okazało się, że rezerwacje są dwie. Prosimy uprzejmie o informację zwrotną.

Pobyt na targach FORMNEXT

Ocena klientów 4.5/5

Michał Pobyt służbowy - 21/11/2019 Opinie potwierdzone ALL

Pozytywne :)

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Olaf Schneider General Manager

Good experience

Ocena na stronie TripAdvisor 4.0/5

EdwardRatchett Couples - 29/10/2019 Opinia zatwierdzona w TripAdvisor

I am an Accor member and so far I've always stayed at Novotel whenever I visit Frankfurt, but this time around I decided to try Mercure instead. Overall it was a good stay, I don't really have any big complaints or annoyance. Room size was good, bed was comfortable, bathroom was pretty nice. However, I feel more welcomed at Novotel (welcome drinks, welcome notes & cookies, etc.) which is a plus especially since I book these hotels primarily due to my membership status. So all in all it was ok, but for me Novotel still has the edge.

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding our welcoming and the service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Olaf Schneider General Manager

Bad experience

Ocena na stronie TripAdvisor 1.0/5

Companion27774008478 Couples - 19/04/2019 Opinia zatwierdzona w TripAdvisor

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

I sincerely apologize for the behaviour of the staff at the front office that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Olaf Schneider General Manager

dogodna lokalizacja,niezbyt wygodne rozwiazanie z dwom oddzielnymi budynkami

Ocena klientów 3.0/5

Iwona Pobyt służbowy - 29/09/2018 Opinie potwierdzone ALL

Pokoje czyste i wygodne. Sprawna i przyjazna obsługa na recepcji. Niezbyt wygodne rozwiązanie z dwoma odrębnymi budynkami i koniecznością przechodzenia do innego budynku na śniadania. Podczas śniadań w głównym budynku bardzo duży tłok, kolejki do kawy.

Dear Ms. D., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the room and the breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager
Ocena klientów 4.5/5

Darek Pobyt służbowy - 23/09/2018 Opinie potwierdzone ALL

Do ideału brak sport premium. Ligi mistrzów.

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Good location

Ocena na stronie TripAdvisor 4.0/5

811adrienm Solo travel - 22/11/2017 Opinia zatwierdzona w TripAdvisor

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Thank you very much for the positive feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Stefan Ader General Manager

Biz as usual, don't expect more!

Ocena na stronie TripAdvisor 3.0/5

iboy003 Business - 21/11/2017 Opinia zatwierdzona w TripAdvisor

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefan Ader General Manager

Wonderful stay

Ocena na stronie TripAdvisor 5.0/5

711gerganap Solo travel - 06/06/2017 Opinia zatwierdzona w TripAdvisor

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!

Our team is honored to receive such positive feedback an the recommendation - a definite highlight in our daily tasks. We are delighted that you gave us the highest ratings and are pleased to pass along these top reviews and positive remarks on our services to the staff.We are glad that you enjoyed our amenities and that you felt at home with us. My team and I look forward to welcoming you again soon on your next visit in Frankfurt a. M.! Best regards, Stefan Ader General Manager

W porządku

Ocena klientów 4.0/5

Anonimowo Pobyt służbowy - 16/05/2017 Opinie potwierdzone ALL

Pokój czysty i przyjemny. Śniadanie urozmaicone. Jedna wpadka: poprosiłem o wstawienie żelazka do pokoju i go nie dostałem. Nie przypominałem, bo koszula po wyjęciu z walizki była w całkiem dobrym stanie...

Poor Customer Service

Ocena na stronie TripAdvisor 2.0/5

Prashant S Couples - 10/03/2017 Opinia zatwierdzona w TripAdvisor

Hotel staff was not friendly at all. Just friendly towards local German Guest. Band attitude to other tourist. Front desk staff need to be more courteous to foreign guest who have language barrier. Guest come from different parts of the world and different cultures which must be respected by the hotel staff.

Nice

Ocena na stronie TripAdvisor 5.0/5

773anastasiiap Couples - 10/02/2017 Opinia zatwierdzona w TripAdvisor

Large and clear room and bathroom, comfortable bad, good services. Personal very polite. Too hard to find this hotel, location is far from the city center and ZOB and HBf. But there are 17 tram and U-bahn near.

disapointed

Ocena na stronie TripAdvisor 2.0/5

982barti Business - 02/02/2017 Opinia zatwierdzona w TripAdvisor

been a customer for years, and it was Always correct, but this year it wasn't. stayed there for three nights, but even though I mentioned the safe was broken on the first night and the second day, it did not get fixed, nor were we given any explanation. Even a simple lightbulb replacement was to much trouble it seemed. You have to pay to stock the minibar, this for a "silver" customer with no "history" in any mercure hotel.

Slow Wifi

Ocena na stronie TripAdvisor 3.0/5

bprasetya Couples - 04/01/2017 Opinia zatwierdzona w TripAdvisor

Location is ok, close to tram stops and relatively quite environment. 15 minute to old town by tram. We went by car so quite easy to reach from highway. The only disapointment is that very slow Wifi in the room. We could not connect to internet until our last day of stay. It would be better if Ethernet cable is provided.

dont go if you dont have to

Ocena na stronie TripAdvisor 2.0/5

marc_wehrens Business - 12/07/2016 Opinia zatwierdzona w TripAdvisor

Mass tourist place, very average, part of the hotel is refurbished, other parts are old and worn down, broken buttons in the elevators. Staff is friendly and helpful. Next door construction work starts at 6:30AM so be aware. Breakfast buffet empty after busloads of tourists went by. Cheap quality of food, cold eggs, no staff available. I had to save myself in the bar to have a more or less quiet breakfast. The lot for 21 euros per breakfast, not worth it. Rip off for business travelers who pay for loads of cheap tourist. And the 25 euro underground parking (per night that is) really makes your day. very very average...

Mercure Frankfurt Business Trip Feedback

Ocena na stronie TripAdvisor 2.0/5

Wander613382 Business - 26/06/2016 Opinia zatwierdzona w TripAdvisor

Overall very disappointing. Service in particular in the bar and restaurant was very poor as was the food. In fact having waited over 30 minutes for the menu I walked out one night and went to another restaurant close by where I experienced excellent service. Also considering this hotel is in the centre of Frankfurt the inform wifi was extremely poor and so I paid 6 euro for a higher speed line which was only marginally better. I very often stay in Mercure hotels which have all been to date of a very good standard but the management of this particular hotel needs changing.

A 5 day pleasure !!

Ocena na stronie TripAdvisor 5.0/5

mohansmb Business - 18/04/2016 Opinia zatwierdzona w TripAdvisor

Well maintained and great assistance throughout. It is best suited for all needs ! Though there is no variety of options in Complimentary breakfast, you could improve it to reach higher standards. :):)

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Good hotel to stay at.

Ocena na stronie TripAdvisor 4.0/5

tdak0 Business - 16/03/2016 Opinia zatwierdzona w TripAdvisor

Located one train stop away from the Frankfurt Fair, 15 min walk from town, this hotel is not a bad place to stay at. Clean rooms, welcome reception area, easy access to tram and train into town. Reception staff is friendly, but just. Only thing I found a bit expensive was the breakfast. At €21, for what is offered, I found that a bit on the expensive side.

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. Many thanks for the indication with the breakfast. You have the possibility to book through our direct hotel websites a discounted breakfast. Booked locally or through travel agencies we charge currently per person 21 EUR. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Good experience at my first Mercure

Ocena na stronie TripAdvisor 4.0/5

Anon140703 Business - 29/02/2016 Opinia zatwierdzona w TripAdvisor

Close to Frankfurt Mess, hotel looks like it's from the 80's considering building style and the lifts. Their computer lost my online check-in which was unfortunate. Otherwise no issues: good selection at breakfast, great shower, comfortable bed, street not too noisy at night (business district). Handy location for the business district around the Voltastrasse and Franklinstrasse but the city center you'll need a taxi.

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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