Novotel Frankfurt City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 374

Gwarancja
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Novotel Frankfurt City - Image 1
Novotel Frankfurt City - Image 2
Novotel Frankfurt City - Image 3
Novotel Frankfurt City - Image 4
Lise-Meitner-Strasse 2, 60486 FRANKFURT, Niemcy

Opis

O hotelu

  • Doskonała lokalizacja dla gości targów we Frankfurcie, nieopodal głównego dworca kolejowego

  • Duże pokoje w Novotel Live'N'Dream z WiFi

  • Miejsce wypoczynkowe, bar i jadalnia NOVO²: relaks i rozmowy w rodzinnej atmosferze

  • Hotel przyjazny rodzinom: kącik zabaw, pokoje rodzinne i wiele innych udogodnień.

  • Zaplecze konferencyjne na 250 osób

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Lokalizacja hotelu

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT
Niemcy

Pozycja GPS:50.115482, 8.642122

Telefon
Faks +49 69 79303930

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

NOVO2 RESTAURANT

W naszej klimatyzowanej restauracji serwujemy specjały z całego świata. Gdy jest ładna pogoda, można rozkoszować się dobrym jedzeniem i orzeźwiającymi drinkami na tarasie, który cieszy się dużą popularnością.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 374

Ocena TripAdvisor  3.7/5  Liczba opinii: 1 194

A Disappointing Experience

Ocena na stronie TripAdvisor 2.0/5

Walther P Opinia zatwierdzona w TripAdvisor

My recent stay at Novotel was far below expectations and the worst experience I’ve had at any Novotel. Upon arrival at 8:30 p.m., the hotel was in total chaos, with large tourist groups pouring in from tour buses. I asked at check-in if I could still have dinner at the restaurant and was assured I could—only to find it completely packed. Room service was also unavailable, leaving no option for an evening meal. The following day, breakfast at 6:30 am resembled a war zone. The restaurant was overflowing, there were no available seats, and the staff was overwhelmed and unhelpful. In the end, I had to skip breakfast altogether. On my second day, I had breakfast... which was nice. The rooms are outdated, and the bathrooms lack heating and require renovation. My colleague’s room faced the railway, resulting in noise throughout the night. The so-called gym was equally disappointing—just three machines, hardly what you'd expect from a hotel of this brand. Overall, the hotel did not feel welcoming or relaxing. I would not recommend this location.

Dear Vanamstel, Thank you for taking the time to share your detailed feedback. I am genuinely sorry to read that your stay did not meet your expectations, and I would like to offer you my sincere apologies for the inconvenience you experienced. Your comments regarding the overwhelming number of tour groups during your arrival and at breakfast are absolutely valid. On the morning in question, we experienced an unusually high volume of departures from multiple groups, all with the same schedule. This led to a level of crowding we ourselves had not encountered before. We have already begun reviewing measures to better handle such situations in the future—for example, by opening breakfast earlier on high-volume days to ease the pressure and improve the overall guest experience. I also regret that you were unable to enjoy dinner or order room service on your first evening. While we do our best to accommodate every guest, capacity limits can unfortunately be reached during peak times. We're actively working on improving communication and guest flow, especially in situations involving large group check-ins. As for your remarks on the rooms and gym: we understand that the overall comfort and quality of facilities are essential. At our property, various areas are regularly renovated or renewed, and we hope to further improve our rooms in the future as well. Our fitness area is designed for basic workouts, though we understand it may not meet the expectations of guests seeking a more extensive gym setup. Regarding the bathroom, please allow me to clarify that it is heated through our central ventilation system, which is regulated by the temperature settings in the main room. This setup eliminates the need for a separate heating unit in the bathroom. Once again, I’m truly sorry that your stay with us did not reflect the standards you rightfully expect from a Novotel. We appreciate your honest feedback—it helps us continue to improve—and we hope to have the chance to restore your trust in the future. Warm regards Lars Paschold Guest Experience Assistant

Free Parking......No chance!

Ocena na stronie TripAdvisor 3.0/5

healeddoughnut Opinia zatwierdzona w TripAdvisor

Have stayed here 4 times now. This is the first time we used the underground car park, usually park on the street outside. Was very surprised and annoyed to be charged 20 euros for 1 night. No discount for guests, no free use for guests even though it was the weekend and the hotel was very quiet. Reception not helpful at all.

Hi healeddoughnut, Thank you for your feedback and for being a loyal guest at our hotel. We greatly value your opinion and appreciate you sharing your experience. I’d like to clarify a few points regarding the parking. In addition to our underground car park, we also offer complimentary outdoor parking spaces on the hotel property. The €20 fee for the underground parking is a special rate for our house guests and applies per night, regardless of the arrival and departure time. This pricing structure allows us to maintain and operate the garage while keeping costs fair and transparent. We operate on a user-pays principle to avoid including parking fees in the room rate, which would also charge guests who arrive via other means of transport, such as public transportation or bicycles. Furthermore, we regularly analyze market rates around the hotel and are proud to offer parking prices that are lower than the average for both hourly and overnight rates in the area. We understand your concerns and hope this information provides some clarity. If you have any further suggestions or feedback, please don’t hesitate to share. We hope to welcome you back soon and ensure a great overall experience. Kind regards, Lars Paschold Guest Experience Assistant

Comfortable

Ocena na stronie TripAdvisor 5.0/5

Hayley G Rodziny - Opinia zatwierdzona w TripAdvisor

My brother, his wife and two kids stayed in a room that joined with mine and my parents. The room had everything we needed. Our flight got in very early and we arrived wanting to ask if we could store our luggage until check in. They said yes but they actually had our rooms basically ready so they let us check in early which was awesome!! Our room had a double bed for my parents and a fold out couch for me. The fold out couch hadn’t yet been set up but the cleaner was in the hallway and he was very helpful even though he didn’t speak much English. I would stay again.

konfort i spokój

Ocena klientów 4.0/5

Adam Pobyt służbowy - Opinie potwierdzone ALL

Pokój obszerny i wygodny, dogodnie położony, dobre śniadanie.

Dear Adam, Thank you for your positive feedback! We’re glad to hear that you enjoyed your stay, found your room spacious and comfortable, appreciated our convenient location, and liked our breakfast offerings. We look forward to welcoming you back soon and providing you with another pleasant experience. Warm regards, Lars Paschold Guest Experience Assistant

Great stay, nice location.

Ocena na stronie TripAdvisor 5.0/5

Samlad31 Solo travel - Opinia zatwierdzona w TripAdvisor

Fantastic hotel, please take the poor reviews with a pinch of salt. Very comfortable, modern rooms with a small fridge and tea/coffee making facilities. Large king size bed and sofa, the mattress is a little soft, it might not be to everyone’s taste but I have slept like a log. Great bathroom, hot and powerful shower over a deep bath. Facilities - very good, nice bar and breakfast area. Provisions to purchase at reception, bottle water, crisps etc. Food has been lovely and the welcome was typically German ;) Great transport links into the city, 5 minutes walk from tram stop.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 559 Liczba opinii 8.7/10 Lokalizacja
  • 814 Liczba opinii 7.3/10 Pokój
  • 744 Liczba opinii 9/10 Obsługa
  • 14 Liczba opinii 8.5/10 Internet
  • 436 Liczba opinii 8.3/10 Śniadanie
  • 380 Liczba opinii 7.7/10 Czystość

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