فندق موفنبيك برلين 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 99 أراء

نضمن لكأفضل سعر
فندق موفنبيك برلين - Image 1
فندق موفنبيك برلين - Image 2
فندق موفنبيك برلين - Image 3
فندق موفنبيك برلين - Image 4
Schoeneberger Strasse 3, 10963 برلين, ألمانيا

الوصف

خدمات الفندق الإضافية

  • منطقة للياقة البدنية مع ساونا

  • في وسط مدينة برلين بالقرب من بوتسدامر بلاتز

  • مطعم موڤنبيك بسقف زجاجي

  • 243 غرفة وجناحًا، يتميز العديد منهم بإطلالات على الفناء

  • 12 قاعة اجتماعات حديثة مغمورة بضوء النهار الطبيعي

الإقامات المتوفرة لدينا

موقع الفندق

فندق موفنبيك برلين

Schoeneberger Strasse 3
10963 برلين
ألمانيا

نظام تحديد المواقع العالمي (GPS):52.5038, 13.380419

الهاتف
فاكس +49 30 23006199

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

Hof Zwei

الصورة غير التعاقدية

تم تصميم مطعمنا "Hof Zwei" على طراز ساحة البحر الأبيض المتوسط ​​وله سقف زجاجي متحرك يفتح عندما يكون الطقس لطيفًا. اختر من بين إبداعات البحر الأبيض المتوسط ​​والتخصصات الإقليمية المصنوعة من المكونات المحلية.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  99 أراء

تقييم TripAdvisor  4.5/5  2,927 أراء

Disappointing

ملاحظة Tripadvisor 2.0/5

francescaw268 تقييم TripAdvisor المعتمد

Lovely hotel however this whole experience has sadly been ruined by the fact that our deposit has not been returned. Upon check in we were asked to pay an €100 deposit which we paid with no issue on card. We left the room exactly how it was found with nothing damaged and have not received our deposit back after 3 weeks. I have called the hotel (leading to my phone bill being racked up), emailed the hotel, called customer care and emailed customer care yet no progress has been made. My emails have not had a reply and all the phone calls have resulted in someone saying “we will look into it” and then nothing coming as a result from it. This is very frustrating and an unfortunate end to our holiday.

Dear Francesca, Thank you for your feedback, We are delighted that you found our hotel lovely, reflecting the unique combination of history and modernity that we pride ourselves on, along with our commitment to personal service. We are sincerely sorry to hear about the difficulties you have experienced with the return of your deposit. Our process typically ensures that the pre-authorization is released automatically at check-out, although the time it takes to appear in the account can depend on the client's bank. We understand how this can be concerning and apologize for any inconvenience caused by the delay and the communication challenges you have faced. We are looking into this matter to prevent such situations in the future. Finally, we regret that this issue has impacted the conclusion of your holiday. We deeply value your patronage and it is important to us that every guest leaves with positive memories of their stay. I will speak to the accounting department regarding the €100,00 hold on your Credit Card. If the hold is still there, he will realise it right the way for you. Please feel free to send me an email via this Adresse (hotel.berlin.guestrelation@movenpick.com We hope to welcome you again in the future. Best wishes, Michelle Stuke, Guest Relation Manager

My worst hotel stay

ملاحظة Tripadvisor 1.0/5

tours t Couples - تقييم TripAdvisor المعتمد

I did not have a nice stay. The first staff and the person that checked us in where the only ones that were friendly. I am an Accor platinum member but I was not treated like one. This was my worst experience in travel. I believe it's not always about how beautiful a hotel is. It's always about how well you were treated and how welcome the persons make you feel. I did not get a welcome drink. I paid for all my drinks. I requested for early check in but had to wait 6 hours for the official check in time and also an extra 10 mins. And while waiting, even though they are not obliged to give me early check in, they could have try to be a little nice. Even a simple smile would have made a difference.

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry that your stay did not fully meet your expectations. While our historical building and the convenient location close to Potsdamer Platz offer a unique backdrop for our guests' stays, we recognize that the true essence of a memorable hotel experience lies in the warmth and attentiveness of the service provided. Regrettably, we missed the mark in delivering the distinguished service you, as an Accor platinum member, deserved. Specifically, we apologize for the oversight regarding the welcome drink that you should have received as part of our recognition of your loyalty. Moreover, we understand the inconvenience and discomfort caused by the wait for your room to be ready. Our check-in process is designed to be smooth and accommodating, and we regret any lapse in the level of hospitality extended to you during this time. We also acknowledge that the smallest gestures, such as a welcoming smile, can have a significant impact, and it is clear we fell short in making you feel valued during your wait. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure that our service is reflective of the high standards we set for ourselves and the expectations of our guests. We look forward to welcoming you very soon. Best regards, Michelle Stuke, Guest Relation Manager

Strange Customer Service for a Luxury Brand

ملاحظة Tripadvisor 3.0/5

diane a Couples - تقييم TripAdvisor المعتمد

The hotel itself was okay and we received great service from Michelle,the guest relations manager (thank you so much for your kindness!) but the other staff were quite unfriendly and bordering on rude.when we requested for fresh towels at the reception desk,after 30 mins we called the number labeled as housekeeping and for the first call,they just hung up on us.the second time,assuming they had accidentally cut off the first time,an irritated voice on the other end said "If you want something,come down and take it yourself" we then proceeded to do that and they still took another 20 mins to provide us with the towels.Baffling and not what I expected from a 4-star luxury hotel.There were other occurrences too but this horrid treatment really stood out to us.

Dear Diane, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the service from Michelle, our guest relations manager. Her dedication to guest satisfaction is a cornerstone of our hotel's values. Nonetheless, we are sorry that some aspects of your stay did not meet your expectations. We aim to provide prompt and courteous service, and it is concerning to learn that your experience with our housekeeping service was not reflective of our standards. We understand how important it is to have a comfortable and well-maintained room, and delays or unaccommodating responses from our staff are not acceptable. We are sincerely sorry for the inconvenience caused and will follow up on this with our team to ensure our usual high standards going forward. We hope you were able to enjoy our central location near Potsdamer Platz, the convenience of being just 100 metres from the Anhalter Bahnhof S-Bahn train station, and the countless shopping opportunities at the nearby Mall of Berlin. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Michelle Stuke, Guest Relation Manager

Glass half empty…

ملاحظة Tripadvisor 3.0/5

Hicham B Solo travel - تقييم TripAdvisor المعتمد

Let us start with the positive stuff. First of all big thanks to Michelle at the reception who has done her best during my stay and has helped me through an early check in after a very long flight. The breakfast in the hotel is good, WiFi connexion is good too. The location is very convenient to visit the city without being in the extra center, Brandenburg gate is at 15 minutes walking distance. Bed is comfortable and has a system to adjust it, which is nice. Let us continue with the less good part. Had to change my room three times. The first time because the first receptionist missed the fact that I was a platinum member, and Michelle corrected that and upgraded me. The second room I was offered had a bottle of water opened and a glass half full, so I was very suspicious concerning the cleaning and hygiene of the hotel, leaving something like that in the room. Again Michelle was helpful as proposed another room… that one had the AC not working… and again Michelle offered another room, this one finally seemed correct. Slept after a long flight, but was awaken by the AC system who was doing an incredibly annoying whistling noise, by reducing the Ac power the noise disappears… Shower jet power was good, but the shower head was leaking from a corner, so water was spilling all over the bathroom.

Dear Hicham, Thank you for taking the time to review your stay. We are delighted that you appreciated the assistance provided by our team member, Michelle, as well as the comfort provided by our adjustable beds. It is wonderful to know that you found our breakfast and Wi-Fi connection to your liking. Our team strives to ensure a seamless and enjoyable experience for our guests, from a convenient early check-in to the start of their day with a delectable breakfast buffet. We apologize for certain aspects of your stay falling short of your expectations. We understand the importance of a well-maintained and clean room and regret to hear about your experience with the water bottle and glass left in your room. Moreover, the issues with the AC unit and shower head are not reflective of our commitment to guest comfort and convenience. We are reviewing your comments with our team in order to improve our service and guest experience. Finally, we are pleased that our hotel's location was convenient for your visit to Berlin, allowing easy access to key attractions such as the Brandenburg Gate. Our central yet peaceful location near Potsdamer Platz is one of the many reasons guests choose to stay with us, and we are glad it contributed positively to your stay. We are looking forward to welcoming you again. All the best and have a great Summer!! Michelle Stuke, Guest Relation Manager

Great historical hotel & location.

ملاحظة Tripadvisor 5.0/5

Tyrone_Robert Couples - تقييم TripAdvisor المعتمد

We had a great stay here. Our junior suite was a wonderful room, and we enjoyed the breakfast buffet each day. Everything was clean and welcoming, however the pillows could do with replacing. Staff were very polite and helpful. We would definitely stay here again.

Dear Tyrone, Thank you for taking the time to review your stay. We are thrilled to hear that your time at our hotel was well spent and that our efforts to provide a unique experience resonated with you. We are delighted that the charm of our historical hotel, along with the convenience of our location, contributed to the enjoyment of your visit. It's wonderful to know that the breakfast buffet, which showcases a variety of fresh and delectable options, started your day on a high note. Furthermore, learning that our Junior Suite provided a comfortable and pleasing environment for your stay brings us great satisfaction. However, we regret to hear that the pillows in your suite were not to your liking. Our aim is to provide a restful sleep experience, and we apologize for any discomfort you may have experienced. In our continuous pursuit of creating the perfect sleep conditions, we offer a pillow menu featuring various options to cater to personal preferences. Your feedback is invaluable, and we will certainly review the quality of our pillows to ensure they meet the high standards expected by our guests. Nonetheless, your praise for the cleanliness of our facilities and the polite, helpful nature of our staff is much appreciated. Ensuring that our guests are welcomed and assisted with genuine care is a cornerstone of our service philosophy. We are glad that this was evident during your interactions with our team. We are looking forward to the pleasure of welcoming you back to Mövenpick Hotel Berlin for another memorable stay. Best wishes, We are looking forward to welcoming you again. All the best! Michelle Stuke, Guest Relation Manager

بالاشتراك مع TripAdvisor

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جميع فنادقنا في برلين

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.