Mercure İstanbul Sirkeci Hotel

Let me start by saying the staff of this amazing hotel do know the meaning of service. From the moment I made my reservation, they were so attentive to my needs. They arranged private transportation from and to the airport. This definitely eased my mind, since this was my first trip (and solo) to Istanbul. I was greeted by Aydin, in the reception, who immediately offered me something to drink. Neco, from the staff, sat down with me and gave me useful information for me to move around town and a map. I was given early check in to my enchanting little room that had everything I needed, including an extremely comfortable bed and enough room for my suitcases and shopping bags. The decoration is really nice. The hotel, that in 1903 was a commercial building, was recently renewed and so it is comfortable and has a very convenient location, 400 meters away from the Egyptian Bazar, 150 meters from a tram and train station (Marmaray), and walking distance from the main attractions. Yasin and Sercan from the staff were really amazing too. All these gentleman were kind enough to offer me some good tours (pick up and drop off included). They even offered to walk with me to a restaurant. As a female solo traveler they made me feel so safe and taken care of. The hotel has an enchanting little restaurant with good food and non alcoholic drinks. I was a given complimentary breakfast (so good!) and I enjoyed a good cup of Turkish coffee and some desserts (try the churros) by the end of the day. This will definitely be my hotel whenever I come to Istanbul. The neighborhood is nice and safe and you can buy almost anything a few steps away. The hotel and my room were always clean. The man in charge of cleaning my room was also really nice. Congratulations to all the staff and the management!!!

(+) Nice hotel, Excellent location, a spacious and comfortable room, extremely helpful and kind staff, in particular the Front desk. (-) The included breakfast is very poor, not very varied during our week of stay. The worst we've had from Mercure. To improve

Such a low rating is purely to attract attention. The hotel is good on the whole, good location, everything is classy, clean, everything works. When booking, they offered to include breakfast in the price of the stay. Special thanks to the girl manager who helped solve the problem and smoothed the angles, unfortunately did not remember her name. For which 1 star. 1) Booked through Booking with full payment upon arrival, during the stay, when there was an issue with cleaning, the hotel cancelled the reservation and then Booking something impossible to prove, which deprives the booking history, pluses and a chance to write a review; All other comments and nagging for the big picture and in a good mood little notice. 2) when booking a room for three (with a child) were kitted supplies for two; 3) at breakfast if there were dishes to heat it did not work or worked poorly, so scramble or other dishes that should be warm were rather cold; 4) asked to change the linens in the evening, which was denied due to lack of staff; staff opinions on how often the linens should be changed also differed; 5) the smell of sewage in the superior room; 6) posted a photo from the superior room on the 5th floor with a view of the bones (apparently chicken), which were lying on the window sill on the back side of the window, which can not be opened.

Pros: Great location, close to many tourist spots and also convenient stores, comfortable accommodations, very clean, extremely kind and helpful team. Cons: not the easiest to access by car (taxi/shuttle), bed slightly too soft (thinner pillows available upon request), average hair dryer. Balance extremely positive, in particular for the the front desk team. Would definitely stay there again. Shout out to Mercure that has been able to provide a positive and consistent customer experience across the world.

I dont know why but there is always a drab element in Mercure Hotels World over. The front office staff in this hotel are excellent, they are welcoming, professional, polite and genuinly warm, not only when you first arrive but everytime you go in and out of the hotel. They seem to be able to asses what sort of person you are and they treat you accordingly which is an important skill. They belong in a 5* establishment. The location is very convenient but not really a good area of Istanbul there are much better and nicer areas. Room was excellent apart from the heat despite opening the windows but is seems it is very hot everywhere in the hotel Breakfast is good although the staff here are little disengaged with the guests. One interesting point, the hotel is dry so no bar or a glass of wine with your meal should you deside to eat in the rather drab restaurant.