玛玛谢尔特卢森堡酒店 3 星

客户意见评级 (ALL 评级) 4.6/5 696 评论

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玛玛谢尔特卢森堡酒店 - Image 1
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2 Rue Du Fort Niedergrunewald, 2 R. Fort Niedergrünewald, 2 R. Fort Niedergrünewald, L2226 卢森堡, 卢森堡

描述

酒店其他优惠

  • 屋顶空间提供乒乓球台和地掷球场地。

  • 时尚的客房和 5 星级床上用品

  • 协同办公区和会议室（研讨会）

  • 面包店

  • 主厨 Jean-Edern Hurstel 提供当地自制美食

我们的客房

酒店位置

玛玛谢尔特卢森堡酒店

2 Rue Du Fort Niedergrunewald, 2 R. Fort Niedergrünewald, 2 R. Fort Niedergrünewald
L2226 卢森堡
卢森堡

GPS:49.621698, 6.144585

电话
传真 +35200/000000

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  696 评论

TripAdvisor 评级  3.8/5  179 评论

I love Mama too!

Tripadvisor 评级 5.0/5

djfmeijers 经 TripAdvisor 认证的评论

Mama shelter has been my go-to place to catch up with friends, family and colleagues for quite some time now. Whether it’s a Tuesday night dinner with some clients, or a bustling Friday night at the bar. There’s always a relaxed atmosphere and a great crowd. Paired with super friendly service, lovely food and an urban-chique style, it’s without doubt the place to be most days of the week! PS. Mama Shelter’s door men deserve a special mention, as their respectful, correct manner surely elevates the entire experience. And I am not just saying this because even my 70-year old parents complimented their gallantry after they stayed at the hotel recently!

Hello, Wow, thank you so much for your amazing feedback! 😍 We’re beyond thrilled to hear that Mama Shelter has become your go-to spot for catching up with friends, family, and colleagues – that’s exactly the vibe we love to create! Whether it's a relaxing dinner or a lively night at the bar, it’s wonderful to know that we’ve been able to provide you with a great experience every time. A big thank you as well for your kind words about our service and the atmosphere – we’re so proud of our team, and we’ll be sure to pass along your compliments to the door men. It really warms our hearts to know your parents enjoyed their stay with us too! 😄 We can’t wait to welcome you back soon for another memorable moment at Mama Shelter Luxembourg! MAMA loves you 💕💕 Aida De La Puente, General Manager

Very good hotel for Lux visit

Tripadvisor 评级 4.0/5

njmetz 家庭住宿 - 经 TripAdvisor 认证的评论

It’s a fun decor with clean, funky, energetic spaces, comfortable and spacious rooms and a nice bar on the top level complete with a 8 person foosball table. The free and frequent shuttle near the hotel takes you to the city center and key sites in short time. I’d like to mark it a five, but the staff service level and attitude is aiming a little low, making it an uneven experience relative to the intended vibe, taking guests too much for granted. The decor goes so far, and at this hotel rate you also expect a satisfying service experience.

Nothing special

Tripadvisor 评级 2.0/5

delagioventu Friends getaway - 经 TripAdvisor 认证的评论

This is really overrated. Ate here several times, but not satisfied. Very plain food and really nothing special at all. Bit of everything, brasserie style, from Italian to French salads. Waiting time is long as well, I was not impressed at all.

Great stay in Luxembourg

Tripadvisor 评级 5.0/5

Chip1701 经 TripAdvisor 认证的评论

We had a wonderful stay here for five nights with friends. Convenient, off-street parking (costs extra) under the hotel; then just followed the pink arrows to the elevators. Check-in went quickly. We found the staff to be friendly and helpful. In fact, the young lady who checked us in, remembered my name and room number when I went to ask a question a couple of days later. Our room was clean, comfortable, and had some funky, fun twists. Yes, this hotel is not in the heart of old Luxembourg, but, with free public tram service running every 5 minutes, it was a breeze to get to the heart of town, or to the train station. Althought there is a breakfast buffet (not included), we opted to eat at the Boulangerie downstairs for less money. Nearby, is a mall with restaurant choices, and a grocery store. Note- it is hard to find the hotel. When our GPS said we had "arrived" no sign was in sight. We had to continue down, around the corner to find the parking garage entrance next to the police station. We did eat at the hotel's restaurant one evening, and it was OK. We preferred to take the tram in the old city to eat there.

Very poor customer service

Tripadvisor 评级 1.0/5

N1418FWmarkb 经 TripAdvisor 认证的评论

I dined here with 9 other business colleagues on April 25th 2024. The table was pre booked but there was no meet and greet service on arrival and one of the waitresses indicated we should find our own table. She said this with her back to us as she walked past us. Most of the seats were attached to the floor so we had difficulty finding a suitable table and ended up huddled and crowded for our meal. We waited to be served until a passing waiter said over his shoulder to look at the QR code. There was no courtesy when we were served - staff were officious and in some instances quite hostile. My starter and mains were served together and the table was not promptly cleared of plates/glasses making it even more cramped. It was a struggle to get table service for anything ie drinks, more napkins. A part of our order was not served yet added to the bill. It was worth 14 Euros on a 464 Euro bill. The staff and manager, flanked by imposing security, were highly argumentative before eventually amending the bill. We we not asked about our experience, wished a pleasant evening- they even declined our request for them to take a group photo of us (the meal was uniting colleagues from all over the world). Whilst the food was adequate, the dining experience was not as there was a complete absence of customer care. I will not dine here again

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其他网络用户评价我们的酒店

  • 443 评论 8.8/10 位置
  • 604 评论 8.1/10 房间
  • 585 评论 8.7/10 服务
  • 403 评论 9.4/10 氛围
  • 325 评论 8.2/10 早餐
  • 294 评论 8.2/10 舒适度
  • 224 评论 8.2/10 设施
  • 196 评论 4.9/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。