卢森堡大公爵索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 1,412 评论

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40 boulevard d Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches, 1160 卢森堡, 卢森堡

描述

酒店其他优惠

  • 卢森堡老城区的动人美景

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • 可提供室内停车服务

  • Indoor parking possibilities

  • 为您的会议和活动提供的专属定制优惠

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酒店位置

卢森堡大公爵索菲特酒店

40 boulevard d Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 卢森堡
卢森堡

GPS:49.606109, 6.137766

电话
传真 +352 26 48 02 23

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MU LUXEMBOURG

Mu Luxembourg 新餐厅位于卢森堡大公爵索菲特酒店的顶层，可将卢森堡城市全景尽收眼底，尤为独特的是，这家餐厅将分享体验、牛肉佳肴、巧克力美食和简约风格巧妙融合，保证让您心动不已。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  1,412 评论

TripAdvisor 评级  4.5/5  2,096 评论

卓越奖 2024

A few minor issues, but in all an enjoyable stay in a very nice Sofitel.

Tripadvisor 评级 4.0/5

nick164 Solo travel - 经 TripAdvisor 认证的评论

The hotel location is great. It’s right next to a stop for the free bus to/from the airport and a short stroll into town. The welcome was friendly but not informative - eg no orientation on hotel and facilities and little in terms of Accor Gold recognition. That said, on enquiring I had kindly been upgraded from a Classic to a Superior room. The rooms are lovely - modern and spacious layout and maintained to a high level of cleanliness. The usual Balmain Sofitel toiletries. The rain shower was excellent and the complementary soft drinks in the mini bar were a nice touch. I found the wifi unreliable (drop outs) so just opted for my mobile data. Sleep quality was good however the bed was a little creeky. Sound proofing was inadequate (they need slow closing hinges on the doors as banging doors shook the room). No turndown service on the second night. The bar is located on the top floor. During the day it no doubt will have a lovely view, however lighting choices prevent you enjoying it in the evening (too bright causing reflections on the glass). Service was inattentive even though it was quiet. A request for a late check out resulted in a 1hour extension as they “were fully booked”. A check on their availability clearly showed multiple rooms of my category available. I also received a telephone call at the original check out time, the person oblivious to the previous discussion. In all, an enjoyable stay and I would recommend the hotel. Hopefully management can take on board the minor feedback.

Dear Nick, Thank you for taking the time to share your feedback about your recent stay at our Sofitel hotel. We are delighted to hear that you enjoyed your overall experience and found our location convenient for your travels into town and to the airport. We appreciate your kind words about our staff's friendly welcome and your room upgrade. It's great to know that you enjoyed the modern and spacious layout of your room, along with the high cleanliness standards and amenities. We truly value your feedback regarding the orientation upon arrival and Accor Gold recognition. This is certainly an area we can improve upon, and your comments will be shared with our team to ensure a more informative welcome for our guests in the future. We’re sorry to hear that you experienced some issues with the WiFi and noise disturbances during your stay. Your input regarding the door hinges and soundproofing is important, and we will look into it as we aim to provide a more peaceful environment for our guests. Additionally, we apologize for the oversight regarding the turndown service and appreciate your understanding. Regarding your experience at the bar, we appreciate your comments about the lighting and service. We'll discuss this with our team to enhance the atmosphere and attentiveness, ensuring that our guests can fully enjoy the views and have a memorable experience. I apologize for the confusion surrounding your late check-out request and any inconvenience it may have caused. We will ensure more effective communication among our staff members going forward. Thank you once again for your feedback and for recommending our hotel. We hope to welcome you back in the future, where we can provide you with an even more enjoyable stay.

Excellent breakfast!

Tripadvisor 评级 5.0/5

Kristof_M 商务住宿 - 经 TripAdvisor 认证的评论

The breakfast is excellent, especially when you manage to get a seat at the window! The restaurant is nice and the bar definitely worth a visit. Great location. Would stay again and can definitely recommend for both business as well as leisure.

Dear Kristof, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our breakfast and found a seat by the window to take in the view. Our team works hard to provide a pleasant atmosphere, and it’s great to know you appreciated both the restaurant and bar. We're glad you found our location convenient and that you would consider staying with us again. Your recommendation means a lot, and we look forward to welcoming you back for another memorable stay, whether for business or leisure!

Memorable Stay

Tripadvisor 评级 5.0/5

sstaley Couples - 经 TripAdvisor 认证的评论

We loved our stay at the Sofitel Luxembourg Le Grand Ducal during a long weekend in September. The staff was attentive and went out of their way to accommodate us. The beds were comfortable and spacious, offering a beautiful view. I had a memorable birthday celebration, even though British Airways cancelled our flight, which resulted in us staying an extra night. The reception team was very helpful and accommodating to our requests. The entire staff delivered excellent service, and the hotel has a great location with a panoramic view from the bar and restaurant. We enjoyed breakfast, which offered a variety of selections and a wonderful buffet with fresh food. The dinner at the MU restaurant on September 13 was spot on as well. I will definitely recommend this hotel to my family when they visit Luxembourg.

Dear sstaley, Thank you so much for taking the time to share your wonderful experience at Sofitel Luxembourg Le Grand Ducal! We are thrilled to hear that you had a memorable stay, especially during your birthday celebration, despite the unforeseen circumstances with your flight. It's delightful to know that our attentive staff made a positive impact on your visit, and we’re glad you enjoyed the comfort of our spacious beds and the beautiful views. Our team takes great pride in providing excellent service, and your kind words will surely motivate them further. We're pleased that you enjoyed our breakfast selection and had a fantastic dining experience in our MU restaurant. It’s always our goal to deliver top-quality meals to our guests. Thank you for recommending us to your family. We can’t wait to welcome them when they visit Luxembourg. If your travels bring you back our way, we’d love to have you stay with us again! Kindest regards,

Excellent experience

Tripadvisor 评级 5.0/5

Tobias Otnes B Solo travel - 经 TripAdvisor 认证的评论

This was probably the best Sofitel experience in Europe for me. It was more warm feel to the personnel and a bit more down-to-earth, while still maintaining the "poshiness" expected from a Sofitel. At least I appreciated this balance very much. Good breakfast, albeit a bit stressed personnel (especially on the Saturday). Dinner was excellent and staff friendly and knowledgeable! Their bar had fantastic view and personnel was pleasant! Was upgraded because of my Status and received a tasty gift and greeting from the staff. Room was really good, sizeable and the bed was really comfortable. So really appreciated the acknowledgement. Distance from the city was a little bit, but it was a beautiful walk across the bridge getting to the "Old Luxembourg". And transport in Luxembourg is free inside the country, so you could also jump on the buses. Overall I would love to go back in the future.

Dear Tobias, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg with us. It warms our hearts to read that you found your room spacious and well-designed, offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. we hope to welcome you back so you can indulge in our culinary offerings. We are pleased to hear that the paid parking facilities were convenient for you and that the hotel's location served as an excellent starting point for your explorations of Luxembourg. Being situated just a short walk from the city center while also providing easy access to other parts of the country is one of the features we take pride in. Your mention of our team's excellent service is much appreciated and we will make sure to let everyone know that you have acknowledged their efforts. Thank you once again for sharing your thoughts with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Kindest regards, Fernando López Lens General Manager

Recent Stay

Tripadvisor 评级 3.0/5

porschecup36 经 TripAdvisor 认证的评论

Just spent 2 nights here while visiting Luxembourg City. Overall experience was good and I’ll break out Pro’s and Con’s. Pro’s Great location, excellent beds, pillows, linens and very generous room size. Really liked our room. Some staff were truly engaged and seeking to help. One of the concierge staff went above and beyond helping to decide what sites we should visit. Con’s Most staff were pleasant but zero welcome entering or exiting the property. Upon checkout, didn’t ask how was your stay, where are you heading next? Could not have cared less. To many staff looked away when you make eye contact and say hello. Fitness center is dated and what I’d describe as pathetic. Woke up to hammering and what I believe was drilling on our 2nd day. Luckily we were up early. No English speaking news stations. I know I’m in Europe, but was told satellite has been out for a while and no remedy in sight. Overall decor and condition of the property is well past its prime.

Dear Porchecup, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We’re pleased to hear that you enjoyed our great location, comfortable accommodations, and that some of our team members provided exceptional service. Your compliments about the room size and quality of bedding are much appreciated! We also value your insights on the areas where we can improve. We apologize for the lack of a warm welcome upon your arrival and departure, this is certainly not the standard we strive for. Your comments will be shared with our team as we continuously work on enhancing our guest experience. We are also sorry to hear about the noise disturbance you encountered and the condition of our fitness center. Please rest assured that we are currently evaluating our facilities to better meet the expectations of our guests. Regarding the news stations, we are aware of the current satellite issues and are actively seeking a resolution to provide a better range of viewing options. Thank you once again for your constructive feedback. We hope to have another opportunity to welcome you back in the future and provide you with an even better experience.

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其他网络用户评价我们的酒店

  • 392 评论 9.2/10 位置
  • 741 评论 8.9/10 房间
  • 742 评论 9.5/10 服务
  • 34 评论 2.9/10 上网
  • 281 评论 8.8/10 早餐
  • 279 评论 8.1/10 舒适度
  • 244 评论 8.7/10 食物
  • 150 评论 9.4/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。