卢森堡大公爵索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 1,456 评论

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描述

酒店其他优惠

  • 卢森堡老城区的动人美景

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • 可提供室内停车服务

  • Indoor parking possibilities

  • 为您的会议和活动提供的专属定制优惠

我们的客房

预订此酒店

酒店位置

卢森堡大公爵索菲特酒店

40 boulevard d Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 卢森堡
卢森堡

GPS:49.606109, 6.137766

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MU LUXEMBOURG

Mu Luxembourg 新餐厅位于卢森堡大公爵索菲特酒店的顶层,可将卢森堡城市全景尽收眼底,尤为独特的是,这家餐厅将分享体验、牛肉佳肴、巧克力美食和简约风格巧妙融合,保证让您心动不已。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  1,456 评论

TripAdvisor 评级  4.5/5  2,107 评论

卓越奖 2024

Exceptional Customer Service

Tripadvisor 评级 5.0/5

hb4o 经 TripAdvisor 认证的评论

Dear hb4o, We are truly grateful for your heartfelt feedback following your recent stay with us at the Sofitel Le Grand Ducal. It brings us immense joy to know that you had such a fantastic experience with us, and that you enjoyed the many amenities and comforts our hotel offers, as well as the exceptional service provided by our team. We also greatly appreciate your understanding regarding the minor inconveniences you encountered with the fitness center and certain TV channels. It is truly rewarding to hear that our front desk team was able to resolve these matters promptly and to your satisfaction. Your recognition of their dedication to providing exceptional customer service is truly valued. Your words motivate us to continually strive for excellence and ensure that every guest’s experience is nothing short of extraordinary. We would be honored to welcome you back to Luxembourg and to provide you with another stay that is just as memorable, if not more so. Thank you once again for your kind comments and for choosing Sofitel Le Grand Ducal. We eagerly look forward to the pleasure of welcoming you back in the future. Best regards, Fernando López Lens General Manager

Funky trunk

Tripadvisor 评级 5.0/5

348JulieW 经 TripAdvisor 认证的评论

Dear Julie, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us at Sofitel Le Grand Ducal. Our team takes pride in providing friendly service, and it's great to know that you felt welcomed. We’re delighted you liked the welcome chocolate and our breakfast options! We’re also happy to hear that you appreciated the in-room amenities, including the TV connectivity for Netflix and YouTube. It’s fantastic to know you found the view and comfy bed to your liking, as well as the unique mini bar experience. Thank you for your kind words, and we hope to welcome you back for another relaxing stay soon. Don’t hesitate to spoil yourself again!

Noise day and night - club and construction

Tripadvisor 评级 2.0/5

USAtravelpro 家庭住宿 - 经 TripAdvisor 认证的评论

Dear USAtravelpro, Thank you for taking the time to share your thoughts about your recent stay with us. We genuinely appreciate your feedback, as it helps us enhance our services and address any concerns our guests may have. We are delighted to hear that you found our staff kind and helpful, and that you enjoyed our newly renovated rooms and great location. However, we are sorry to learn that your experience was marred by noise from the club and construction, and we sincerely apologize for any inconvenience this caused during your stay. We understand that a good night's sleep is important, and we typically do our best to inform our guests about any ongoing activities that may impact their stay. Your comments regarding the noise will certainly be taken into consideration as we strive to improve our communication efforts. Regarding the layout of the rooms, we appreciate your input. We are constantly looking at ways to optimize our designs while maintaining modern aesthetics, and your feedback will help guide those discussions. While we're disappointed to hear you wouldn’t stay with us again, we hope you might consider giving us another chance in the future. We are committed to making necessary adjustments to enhance our guests' experiences. We hope to welcome you back soon for an even better stay! Best regards,

Extraordinary Comfort and Hospitality

Tripadvisor 评级 5.0/5

Dr_Icarus 经 TripAdvisor 认证的评论

Dear Dr_Icarus, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg Le Grand Ducal with us. It warms our hearts to read that you found your room spacious and well-designed, offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. We regret that you did not have the washclothes when requested and we will make sure that you will receive them for your next stay. We are pleased to hear that the paid parking facilities were convenient for you and that the hotel's location served as an excellent starting point for your explorations of Luxembourg. Being situated just a short walk from the city center while also providing easy access to other parts of the country is one of the features we take pride in. Thank you once again for sharing your thoughts with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Kind regards, Fernando López Lens General Manager

Good but lack of food options nearby

Tripadvisor 评级 4.0/5

Keithlhk Couples - 经 TripAdvisor 认证的评论

Dear Keithlhk, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg with us. Your feedback is instrumental in helping us improve and providing the best possible service to our valued guests. It warms our hearts to read that you found your room spacious and clean offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. We regret that you did not have the opportunity to experience our upper floor rooms, we promise that you will love the renovations results though. We are delighted to know that you have enjoyed our restaurant MU Luxembourg. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Kindest regards, Fernando López Lens General Manager

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其他网络用户评价我们的酒店

  • 409 评论 9.3/10 位置
  • 791 评论 8.8/10 房间
  • 801 评论 9.5/10 服务
  • 32 评论 2.4/10 上网
  • 300 评论 8.8/10 早餐
  • 260 评论 8.4/10 食物
  • 168 评论 9.2/10 酒吧和饮品
  • 148 评论 9.1/10 清洁度

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