卢森堡大公爵索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 1,321 评论

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40 boulevard d Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches, 1160 卢森堡, 卢森堡

描述

酒店其他优惠

  • 卢森堡老城区的动人美景

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • 可提供室内停车服务

  • Indoor parking possibilities

  • 为您的会议和活动提供的专属定制优惠

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酒店位置

卢森堡大公爵索菲特酒店

40 boulevard d Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 卢森堡
卢森堡

GPS:49.606109, 6.137766

电话
传真 +352 26 48 02 23

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MU LUXEMBOURG

Mu Luxembourg 新餐厅位于卢森堡大公爵索菲特酒店的顶层，可将卢森堡城市全景尽收眼底，尤为独特的是，这家餐厅将分享体验、牛肉佳肴、巧克力美食和简约风格巧妙融合，保证让您心动不已。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  1,321 评论

TripAdvisor 评级  4.5/5  2,093 评论

卓越奖 2024

Excellent experience

Tripadvisor 评级 5.0/5

Tobias Otnes B Solo travel - 经 TripAdvisor 认证的评论

This was probably the best Sofitel experience in Europe for me. It was more warm feel to the personnel and a bit more down-to-earth, while still maintaining the "poshiness" expected from a Sofitel. At least I appreciated this balance very much. Good breakfast, albeit a bit stressed personnel (especially on the Saturday). Dinner was excellent and staff friendly and knowledgeable! Their bar had fantastic view and personnel was pleasant! Was upgraded because of my Status and received a tasty gift and greeting from the staff. Room was really good, sizeable and the bed was really comfortable. So really appreciated the acknowledgement. Distance from the city was a little bit, but it was a beautiful walk across the bridge getting to the "Old Luxembourg". And transport in Luxembourg is free inside the country, so you could also jump on the buses. Overall I would love to go back in the future.

Dear Tobias, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg with us. It warms our hearts to read that you found your room spacious and well-designed, offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. we hope to welcome you back so you can indulge in our culinary offerings. We are pleased to hear that the paid parking facilities were convenient for you and that the hotel's location served as an excellent starting point for your explorations of Luxembourg. Being situated just a short walk from the city center while also providing easy access to other parts of the country is one of the features we take pride in. Your mention of our team's excellent service is much appreciated and we will make sure to let everyone know that you have acknowledged their efforts. Thank you once again for sharing your thoughts with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Kindest regards, Fernando López Lens General Manager

Recent Stay

Tripadvisor 评级 3.0/5

porschecup36 经 TripAdvisor 认证的评论

Just spent 2 nights here while visiting Luxembourg City. Overall experience was good and I’ll break out Pro’s and Con’s. Pro’s Great location, excellent beds, pillows, linens and very generous room size. Really liked our room. Some staff were truly engaged and seeking to help. One of the concierge staff went above and beyond helping to decide what sites we should visit. Con’s Most staff were pleasant but zero welcome entering or exiting the property. Upon checkout, didn’t ask how was your stay, where are you heading next? Could not have cared less. To many staff looked away when you make eye contact and say hello. Fitness center is dated and what I’d describe as pathetic. Woke up to hammering and what I believe was drilling on our 2nd day. Luckily we were up early. No English speaking news stations. I know I’m in Europe, but was told satellite has been out for a while and no remedy in sight. Overall decor and condition of the property is well past its prime.

Dear Porchecup, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We’re pleased to hear that you enjoyed our great location, comfortable accommodations, and that some of our team members provided exceptional service. Your compliments about the room size and quality of bedding are much appreciated! We also value your insights on the areas where we can improve. We apologize for the lack of a warm welcome upon your arrival and departure, this is certainly not the standard we strive for. Your comments will be shared with our team as we continuously work on enhancing our guest experience. We are also sorry to hear about the noise disturbance you encountered and the condition of our fitness center. Please rest assured that we are currently evaluating our facilities to better meet the expectations of our guests. Regarding the news stations, we are aware of the current satellite issues and are actively seeking a resolution to provide a better range of viewing options. Thank you once again for your constructive feedback. We hope to have another opportunity to welcome you back in the future and provide you with an even better experience.

Good, though odd accommodation and variable quality staff

Tripadvisor 评级 4.0/5

David G Couples - 经 TripAdvisor 认证的评论

We had made an online request for possible paid room upgrade. The front desk person was pleased to inform us we could choose between our original room and an upgraded one that he repeatedly told us was “free”. The final bill included a charge for upgrading for each of two nights. In a similar way, no staff at breakfast thought to tell us that the charge for breakfast was less if on only had a “continental” buffet. The bedroom A/C worked well and the bed and bedding were comfortable. However, we did not like the shower being partly visible from within the main room; and the carpeting was a horrible, headache inducing houndstooth pattern. Those aspects and no USB points suggested a place where style trumped substance ply the style was out of date. But the two Concierge staff who helped us were superb

Dear David, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your observations as they help us to continuously improve our services. I apologize for the confusion regarding the room upgrade charge. Please know that you actually have not been charged and the security deposit that we always take at check-in is reimboursed to all of our clients. It's indeed sad to hear that the breakfast staff did not inform you about the pricing options for the continental buffet. We will address this with our team to ensure better communication moving forward. I’m glad to hear that you found the bedroom air conditioning satisfactory and that the bed and bedding provided comfort during your stay. However, I regret to learn that the shower design and carpeting did not meet your expectations. We always strive to balance style with functionality, and your feedback will certainly be taken into account as we look to enhance our guest experience. On a positive note, I'm thrilled to hear that our Concierge team was able to assist you effectively as they truly aim to provide the best service possible. Thank you once again for your valuable insights, and we hope to have the chance to welcome you back in the future, providing you with a more seamless experience.

Good base to explore Luxembourg

Tripadvisor 评级 4.0/5

EDxp 经 TripAdvisor 认证的评论

We enjoyed our stay at the Sofitel in Luxembourg. Our room was very big and really well laid out with lots of counter space in the bathroom and a huge comfy bed. The reception area looks slightly dated and we didn’t have chance to try any of the bars or restaurants. The paid parking underneath the hotel worked well and the location worked brilliantly for us. A short walk into the centre of the city but also as the hotel is slightly outside of the main city area, it was very easy for us to leave in the car to explore other parts of Luxembourg.

Dear EDxp, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg with us. Your feedback is instrumental in helping us improve and providing the best possible service to our valued guests. It warms our hearts to read that you found your room spacious and well-designed, offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. Your mention of the reception area being slightly dated has been duly noted, as we continuously strive to enhance every aspect of our hotel to ensure a memorable experience for all our guests. We regret that you did not have the opportunity to experience our bars and restaurants; we hope to welcome you back so you can indulge in our culinary offerings. We are pleased to hear that the paid parking facilities were convenient for you and that the hotel's location served as an excellent starting point for your explorations of Luxembourg. Being situated just a short walk from the city center while also providing easy access to other parts of the country is one of the features we take pride in. Thank you once again for sharing your thoughts with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Warm regards, Fernando López Lens General Manager

Super Stay

Tripadvisor 评级 5.0/5

Nomad320591 Couples - 经 TripAdvisor 认证的评论

The morning views into the valley with the old town and all the hillsides was a great start to the day!

Dear Nomad320591, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comment. It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon. Sincerely, Fernando López Lens General Manager

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其他网络用户评价我们的酒店

  • 364 评论 9.4/10 位置
  • 690 评论 9/10 房间
  • 695 评论 9.6/10 服务
  • 32 评论 3.3/10 上网
  • 264 评论 8.1/10 舒适度
  • 259 评论 9/10 早餐
  • 242 评论 8.6/10 食物
  • 140 评论 9.4/10 酒吧和饮品

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