宜必思卢森堡机场酒店 3.5 星

客户意见评级 (ALL 评级) 4.4/5 1,695 评论

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宜必思卢森堡机场酒店 - Image 1
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Route de Trèves, FINDEL LUXEMBOURG, L-2632 芬德尔, 卢森堡

描述

酒店其他优惠

  • 距芬德尔卢森堡机场 2 分钟车程

  • 酒店设有专用停车场，住宿期间可享受五折优惠

  • 私人停车场

  • Bar and restaurant at the hotel

  • sa提前至上午 9 点登记入住

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酒店位置

宜必思卢森堡机场酒店

Route de Trèves, FINDEL LUXEMBOURG
L-2632 芬德尔
卢森堡

GPS:49.634308, 6.208506

电话
传真 +352 43 88 02

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

JET LOUNGE

The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,695 评论

TripAdvisor 评级  3.4/5  940 评论

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Tripadvisor 评级 2.0/5

Ludwika B Couples - 经 TripAdvisor 认证的评论

I am truly disappointed with my recent experience at this hotel. The service from the reception staff was exceptionally poor. Despite having a price agreed upon over the phone, it was somehow not recorded in their system. When I presented the email confirming our discussion, the staff still insisted I pay the higher price. This level of professionalism is just unacceptable, especially since I frequently travel with Allacore and have stayed in various hotels, including Ibis, without encountering such issues. Additionally, the condition of the rooms was lacking. In the first room, the shower gel bottle was empty, and while the staff eventually provided a replacement, it shouldn't have required notifying them in the first place. In the second room, the hand soap was missing, and I was frustrated to be told I needed to go down to reception to collect it myself. Overall, my experience fell far below the expectations I have for a 3-star hotel. It's disheartening, and I hope my feedback leads to improvements in their service.

Dear Ludwika, Thank you for your feedback, We are sorry to hear that your experience did not live up to the high standards we strive to provide. It is concerning to learn about the confusion regarding the pricing, and we extend our sincerest apologies for any inconvenience this may have caused. Our team is dedicated to transparency and accuracy in all our communications, and we regret that we did not deliver on this occasion. Furthermore, we apologize for the oversight in room amenities. Our guests should expect to find fully stocked, comfortable rooms upon arrival. Daily housekeeping is part of our service commitment, and it is clear we fell short in ensuring your room was prepared to our standards. We are taking your comments seriously and incorporating them into our ongoing training to prevent such instances in the future. Our goal is to provide a welcoming and comfortable environment for all our guests, and it is evident we missed the mark during your stay. While we cannot undo the experience you had, we are focused on learning from your feedback to improve the experiences of all our guests moving forward. We look forward to welcoming you back. Best wishes, LA SMILE TEAM

Shirt stay with dinner at Lux airport

Tripadvisor 评级 5.0/5

Go29488565559 家庭住宿 - 经 TripAdvisor 认证的评论

It was a night stay at lux airport and cannot be better then this . Room was cleaned and whole process was very smooth . We have been there on 8 th , lady has approached with the breakfast so we took that while stay at budget . Dinner was quite expensive in this categories honestly this price to have in Novotel or Mercure and not in ibis . However , we had a great time at Luxembourg

Poor for Accor loyalty members.

Tripadvisor 评级 2.0/5

AK7811 Couples - 经 TripAdvisor 认证的评论

Very basic rooms. Don't expect anything extra if you need it. Needed an extra pillow and was told none. For Accor Members welcome drink was an issue as it didn't show on the app so told to go to the restaurant where the staff couldn't care less and basically handed me hot water and said add your own tea. Despite the do not disturb sign- housekeeping tried to enter at 9am and woke me up. At least the friendly reception honoured late checkout for a Platinum member. Would I stay again? No. It's not worth it at all.

experience was deeply unpleasant

Tripadvisor 评级 2.0/5

Inês D 经 TripAdvisor 认证的评论

To everyone concerned, I am writing to formally express my disappointment and frustration regarding the service my family and I received at your restaurant on March 10th during our stay. Unfortunately, our experience was deeply unpleasant, and I feel compelled to bring this to your attention. The primary issue was with a staff member, who treated us with a complete lack of professionalism and respect. From the moment we arrived, she ignored our table entirely. We were seated for 40 minutes before she even approached us for drinks or to take our order, despite attending to other tables around us. Additionally, she refused to speak English with us, making communication unnecessarily difficult. When it finally came time to pay, she refused to provide the check before payment, which is both unprofessional and unacceptable. When we eventually saw the bill, we were overcharged for items we did not order or consume, making the situation even more frustrating. Throughout the entire evening, we felt disrespected and disregarded as customers. The overall attitude was rude, dismissive, and unacceptable for a hotel of your standard. This was by far the worst dining experience we have ever had, and it left a terrible impression on what should have been an enjoyable evening. I kindly ask that this matter be addressed and I expect a formal response on how this issue will be handled, as no guest or group should be treated this way. I appreciate your time and look forward to your prompt reply.

Great staff, great location.

Tripadvisor 评级 4.0/5

Andy_scores 经 TripAdvisor 认证的评论

Right, Ibis usually have a bad reputation but I did hold that against them and went ahead to book this stay. There was a little hiccup when checking in but the front desk sorted it out very efficiently. Big shout to Nivaldo!!!! Room was clean, smelt fresh and bed was very comfy. Can’t say much about the pillow as it was a bit disappointing for me, too flat, but again it could be someone’s favourite, it comes down to preference. Had some food and drinks at the restaurant which were okay.

Dear Guest, Thank you for taking the time to share your review of your stay. We are delighted that you found our staff to be helpful and efficient, and that the cleanliness and comfort of our rooms contributed positively to your stay. Our team, including Nivaldo, strives to provide a welcoming environment and it's gratifying to hear we succeeded in making your check-in smooth. However, we are sorry to read that our pillow did not meet your personal preference for comfort. We understand that a good night's sleep is paramount, and we appreciate your feedback on this matter as we continually aim to improve the guest experience. Nonetheless, we are pleased that our convenient location was to your liking, providing easy access to both the airport and public transportation for exploring the city. We look forward to welcoming you back. Best wishes, LA SMILE TEAM

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其他网络用户评价我们的酒店

  • 1,556 评论 9.2/10 位置
  • 1,631 评论 6.2/10 房间
  • 1,277 评论 8.4/10 服务
  • 38 评论 7.8/10 上网
  • 653 评论 7.8/10 早餐
  • 628 评论 8.2/10 清洁度
  • 615 评论 7/10 性价比
  • 14 评论 7.2/10 运动休闲

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。