卢森堡中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 1,872 评论

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35 rue du Laboratoire, 卢森堡, 35 rue du Laboratoire, 1911 卢森堡, 卢森堡

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  • 温馨客房经过全新翻修，倍加舒适！

  • 方便游览，步行 10 分钟即可抵达联合国教科文组织世界遗产中心

  • 餐厅和酒吧：是您休憩时享用各色菜品和饮料的理想之所

  • 五间会议室和独特的阁楼空间，适合举办各种聚会和活动

  • 酒店设有公共停车场，而且前往机场和火车站也十分方便，让您无论乘坐任何交通工具都能轻松抵达酒店

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酒店位置

卢森堡中心诺富特酒店

35 rue du Laboratoire, 卢森堡, 35 rue du Laboratoire
1911 卢森堡
卢森堡

GPS:49.604778, 6.137419

电话
传真 +352 26 48 02 24

抵达和交通

酒店服务

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酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Origine

Origine 餐厅热情欢迎您来此享用以当地传统为灵感的健康美味菜肴。开放时间：周一至周五，12:00-23:00；周六至周日，18:00-23:00

我们的客人评论

我们的客人评论

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ALL 评级  4.7/5  1,872 评论

TripAdvisor 评级  4.0/5  1,507 评论

卓越奖 2024

Poor staff

Tripadvisor 评级 1.0/5

Dara E 经 TripAdvisor 认证的评论

Hotel is lovely but the staff in the restaurant are so rude and not very accommodating as regards the menu and the barman with the beard was muttering away under his breath when I placed a drinks order I got up and walked out your staff are not even a one star pity because it brings the whole hotel down will never ever stay here again

Dear Guest, Thank you for taking the time to provide us with your review. We are delighted that you found the Novotel Luxembourg Centre to be a lovely hotel. Our commitment to providing a comfortable environment is underscored by our recent renovations. However, we are sorry that your interactions with our restaurant and bar staff did not meet the professional standard we strive to uphold. We understand how crucial hospitality is to the overall experience, and we sincerely regret any discomfort or inconvenience you felt. We value all feedback as it helps us to continuously improve our services and guest interactions. An interview and a training session with the employee you described will occur for sure. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sonia AURIOL, General Manager

Nice stay.

Tripadvisor 评级 4.0/5

chrian 经 TripAdvisor 认证的评论

We stayed for 3 nights to explore Luxembourg City and chose this hotel as had parking package with parking underneath hotel. It's a 20 minute walk to the centre of the city which is fine. It's not on the most pleasant looking street. The area is fine. Reception staff were excellent, very friendly and professional. Room was standard Novotel, decent size, very clean and comfortable. The air con worked well and was easy to use. Breakfast buffet very good, wide choice and good quality, also nicely laid out so not everyone crowing around one small area. One thing for improvement would be info supplied re parking when you book. Its not clear on website and would be useful if they told you which spaces and which end of long car park.

Dear Guest, Thank you for taking the time share your feedback of your stay at Novotel Luxembourg Centre. We are delighted that you found our reception staff to be friendly and professional, and that your room provided a clean and comfortable environment for your stay. It is also great to hear that the air conditioning in your room was effective and user-friendly. However, we have noted your concerns regarding the street's appearance and the clarity of parking information. We aim to provide accurate and helpful information for all our guests, and we will look into how we can improve the communication regarding parking options and accessibility. Nonetheless, we are pleased you enjoyed our breakfast buffet, which offers a wide selection and good quality. Our location, while a short walk from the city center, allows guests to easily explore the highlights of Luxembourg City. The whole team hope that we have the pleasure of welcoming you back in the future. Best wishes, Sonia AURIOL, General Manager

Best experience!

Tripadvisor 评级 5.0/5

Q2989KWjoyr 经 TripAdvisor 认证的评论

I had a wonderful stay in this hotel. I stayed there recently with my parents and we were welcomed with the beautiful hotel lobby. We arrived to the city much earlier than expected, but we were still able to check in early without a problem. The rooms are clean and I loved the amenities it came with. The location of the hotel is walkable to the city’s spots. All of the staff were friendly, especially Sofiane who was extremely professional and kind enough to provide me recommendations of where to visit in the city. Even with my minimal knowledge of French, he and the rest of the staff were able to converse in English fluently with us and made our stay stress-free. I highly recommend travelers to stay here!

Dear Guest, Thank you for reviewing your recent stay at Novotel Luxembourg Centre. We are thrilled to hear that you had such an exceptional experience at our hotel. It's fantastic that you appreciated our beautiful lobby, which sets the tone for a welcoming stay. We're pleased that our team was able to accommodate your early check-in request, allowing you to start your visit smoothly. Our commitment to cleanliness and well-appointed rooms is a top priority, so we're delighted you found your accommodations to your liking. We take pride in our central location, which offers easy access to Luxembourg City's main attractions. Your kind words about our staff, particularly Sofiane, are greatly appreciated. We strive to provide professional, friendly service and useful local recommendations to enhance our guests' visits. It's wonderful to know that our multilingual team was able to communicate effectively in English, ensuring a stress-free stay for you and your parents. We sincerely hope to have the pleasure of welcoming you back to Novotel Luxembourg Centre in the future. Best wishes, Sonia AURIOL, General Manager

The perfect trip

Tripadvisor 评级 5.0/5

shannonbK4683BW 经 TripAdvisor 认证的评论

First time ever visiting Luxembourg and had the best time! I always try to give a balanced view to hotels so pros and cons below: Pros: - Check in/Check out: the hotel allowed us to check in at 11am even though official check in isn’t until 3pm and they let us keep our room till 5pm for check out with no extra charge - they couldn’t have been more accommodating. - Location - it’s a 10-15 minute walk to the city centre where all the shops and restaurants are. I did this walk at least once a day and it was really easy to navigate. The staff at the hotel were fab at guiding us to where we needed to go and provided a free map. - Room: it was absolutely spotless, a really good size and had everything you needed. It was really quiet at night and we were not woken at all. The cleaners were all lovely and work so hard! One of the comfiest beds I’ve slept in! - Staff: probably the friendliest staff I’ve ever met in a hotel, honestly could not do enough for you - always greeted when we walked through the doors with huge smiles and they made a huge effort to make sure we had everything we needed. Cons: Breakfast: this is genuinely the only slight negative I have. The breakfast was €50 for two persons and I find that hard to justify. There was a lot of choice, although the hot buffet part was slightly cold. Most days we had breakfast at a small cafe 5 mins up the road for €15 for both of us which was lovely. Honestly did have the most amazing break, and would definitely return to this hotel!

Dear Shannon, Thank you for sharing a review of your time at Novotel Luxembourg Centre. We are delighted that you appreciated the flexibility of our check-in and check-out times, the cleanliness and spaciousness of your room, and the hospitable nature of our team. It always warms our hearts to know that our efforts to provide a welcoming atmosphere are recognized. However, we regret that our breakfast did not meet your expectations. We offer a hot buffet as well as an express continental breakfast as an alternative, and we constantly strive to ensure that all our offerings are of the highest quality and provide good value for our guests. Nevertheless, it's great that you loved our central location, allowing for an easy walk to Luxembourg City's main attractions. Our aim is to offer convenience paired with excellent service to make our guests' stays as enjoyable as possible. It would be a pleasure to welcome you again. Best regards, Sonia AURIOL, General Manager

Avoid this hotel!

Tripadvisor 评级 1.0/5

cm409 经 TripAdvisor 认证的评论

I checked in today. The room is not clean. The air conditioning is loud and I was told to switch it off, if I want a quiet room. The reception manager was not willing to give me a better room and said all the rooms are the same! Avoid this hotel if you can!

Dear Guest, Thank you for taking the time to provide us with your review. We apologize for your stay not meeting all your expectations. We understand how important a clean and comfortable environment is, and we are sorry to hear that your room did not meet these standards. Moreover, we regret that the air conditioning did not provide the comfort you anticipated. Our system is designed for efficiency, and we encourage guests to adjust the temperature and fan speed to their preference. We appreciate your understanding regarding this matter. Lastly, we are sorry that the assistance you received from our reception team did not align with your expectations. We are reviewing your comments with our team in order to improve our service. We hope to be able welcome you back on a future visit. Kind regards, Sonia AURIOL, General Manager

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其他网络用户评价我们的酒店

  • 1,167 评论 8.8/10 位置
  • 1,377 评论 7.8/10 房间
  • 1,436 评论 9.1/10 服务
  • 34 评论 7.6/10 上网
  • 797 评论 8.2/10 早餐
  • 581 评论 8.7/10 清洁度
  • 239 评论 9.3/10 氛围

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