卢森堡基希贝格诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,441 评论

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6 rue Fort Niedergrünewald, Quartier Européen Nord, 卢森堡, L-2226 卢森堡, 卢森堡

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酒店其他优惠

  • 免费无线网络、人体工学办公区、液晶电视

  • 休闲风格的现代餐饮、2 个室外露台

  • 10 个可承办高效活动的多功能场所

  • 步行 20 分钟，或乘坐电车 10 分钟即可抵达卢森堡市中心

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酒店位置

卢森堡基希贝格诺富特酒店

6 rue Fort Niedergrünewald, Quartier Européen Nord, 卢森堡
L-2226 卢森堡
卢森堡

GPS:49.620998, 6.146072

电话
传真 +352 43 86 58

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酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

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ALL 评级  4.5/5  2,441 评论

TripAdvisor 评级  4.0/5  17 评论

卓越奖 2023

Very Good Hotel at Ideal Location.

Tripadvisor 评级 4.0/5

Prashant K 经 TripAdvisor 认证的评论

I love the location, it's well connected with Tram stop, shopping mall. Staff was very helpful. The excellent part of hotel is environment friendly. They take environment very seriously, I will surly appreciate the Novtel Hotel for providing refillable water bottle & filling station on the floor which I have seen first time. Hotel also provide bathroom items like comb. razor, paste etc on demand rather than wasting the plastic item unnecessary. Room was quite spacious for family. I don't like the following 1.Fast Online Checkout Concept - I checked-out online for fast checkout & was expecting my key to be ready for collection but I had to again checked out at reception so this fast online checkout is waste of time. 2. Smoking zone is just in front of the Reception entrance so you will surly consume the cigarette smoke unwontedly.I would like to request hotel management to move the smoking zone in one of the corner in the open area.

Dear Prashantk, Thank you for taking the time to share your opinion with us regarding your recent stay. We are pleased that you enjoyed the helpfulness of our staff, the spaciousness of our rooms, and our commitment to environmental sustainability, including the provision of refillable water bottles and on-demand bathroom items to reduce plastic waste. However, we apologize for the inconvenience you experienced with the online checkout process and the location of our smoking zone. We understand the significance of a speedy and efficient checkout experience and appreciate your suggestion regarding the smoking area. We will certainly review these concerns with our team to enhance our guest experience. Nonetheless, it is great that you loved our hotel's well-connected location, close to the tram stop and shopping mall, making it ideal for our guests to explore the area. We look forward to welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Renovating

Tripadvisor 评级 4.0/5

bagelobagel 经 TripAdvisor 认证的评论

The hotel is decent - the room was spacious with two large beds. The biggest gripe I had though was the lack of restaurant or bar. I know they are renovating, but they manage to operate a pretty decent breakfast so why not make the effort for the rest of the day too? Instead they recommended a restaurant a short walk away which was abysmal.

Dear bagelobagel, Thank you for taking the time to share your feedback regarding your stay. I'm delighted that you found your room spacious and the beds to your satisfaction. The comfort and satisfaction of my guests are our top priorities, and I'm glad these aspects met your expectations. I apologize for certain aspects of your stay falling short of your expectations. I understand the inconvenience caused by the temporary closure of my restaurant and bar due to renovation works. My aim is to enhance our facilities to provide an even better experience for our guests in the future. Nonetheless, I regret to hear that the dining option I recommended did not live up to your standards. I appreciate your feedback as it is crucial for us to evaluate and improve our recommendations and services. I will certainly address this internally to ensure our guests receive the best possible advice for alternative dining experiences. As I continue to enhance our hotel, I would like to remind you of our convenient location in the modern Kirchberg area, just a short distance from various European institutions and local attractions. When my renovations are complete, I look forward to inviting guests like yourself to enjoy my new restaurant and bar facilities, which I believe will greatly enhance the overall experience at my hotel. I look forward to welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Unforgettable

Tripadvisor 评级 5.0/5

Donna C 经 TripAdvisor 认证的评论

We have just landed back into the Uk after Staying with Novotel in Kirchberg for 4 nights and we really couldn’t come away without sharing our amazing experience. We arrived later than we expected and was greeted by a very friendly gentleman who gave us our room card and informed us that they were having renovations done currently and apologised that the bar/restaurant wasn’t available but we could access the one just next door. After travelling all day opening the door to our very spacious and clean room was heaven. The bathroom I don’t think we have ever stayed in one so clean before and I’m so impressed with the shower door looking like new everyday! The bed was so big and extremely comfortable which we will actually miss. All the staff spoke amazing English and nothing seems a chore. We ordered a taxi and after walking out side we were unsure if we were supposed to turn left or right and a young lad pointed us in the right direction. He works for the hotel and over heard our conversation with the reception team. It’s little thing like this which makes your stay so much more enjoyable. For a small charge my husband arrange for our room to be decorated as this was our 10 year anniversary. The food was delicious. A huge shout out to Jamie from the Bar he really looked after us so thank you. Luxembourg is a beautiful city, very clean, very friendly and we felt extremely safe. This is never a place we would have ever picked to visit however the Grand Prix brought us to this area and we will be returning for sure and 💯 back to Novotel. Thank you to everyone for making our stay so special. We will see you in the future. Donna & Sam

Dear Donna & Sam, Thank you for positively reviewing your stay. It brings us great joy to know that your stay with us was a memorable one. We are delighted that you enjoyed the comfort of our spacious rooms, our high standards of cleanliness, and the convenience of our amenities. It is wonderful that our team's proficiency in English and dedication to service contributed positively to your experience. Your kind words regarding the assistance with taxi directions and the special touches for your anniversary celebration are much appreciated. Moreover, we are pleased to hear that the bar person made a lasting impression with his attentive service. Finally, your appreciation of Luxembourg's charm and your intentions to return to Novotel on your next visit are truly encouraging to us all. We look forward to the pleasure of welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Disappointed. Not a family friendly hotel. Beaten rooms

Tripadvisor 评级 2.0/5

DrEitan 家庭住宿 - 经 TripAdvisor 认证的评论

It's a hotel fit for a night or two, no more. I would irritated that room shower overflowed with water, asked 3 separate times to front desk to address it. They never fixed it. Room was beaten and outdated. Saving grace was breakfast but staff need to be more service oriented especially the female staff. They inspect you as if you did not pay so it left a bad taste in one's mouth. Lastly, I ask for conditioner and get a smart excuse that the shampoo in room is mixed with conditioner. Left disappointed. Unfortunately, would not come back again.

Dear Eitan, Thank you for taking the time to share your feedback regarding your stay. I am sorry to hear that your experience with the condition of the room and the shower in particular was not up to your expectations. We take great pride in our commitment to providing comfortable, well-maintained rooms to our guests, and it appears that we did not deliver on this promise in your case. Please be assured that every effort has been made to ensure that this does not happen again and that this experience does not reflect our quality standards. Furthermore, we apologize for any inconvenience caused by the service you received. Customer satisfaction is extremely important to us, and we regret that we did not live up to it during your visit. Un poin However, we are pleased to hear that you found breakfast to be a saving grace of your stay. We continually strive to provide a welcoming and friendly environment for all our guests, including families, and it is concerning that we failed to do so during your stay. We would like to apologize once again. We look forward to welcoming you back for a more enjoyable stay in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Novotel Luxembourg Kirchberg

Tripadvisor 评级 4.0/5

Malini1Srivastava 经 TripAdvisor 认证的评论

The rooms are big and tidy.We traveled with 2 kids.Sofa bed was spacious and comfortable even for 2 children.Cleanliness was upto the mark and near your rooms there is a small drinking water fountain to refill your bottles.Good buffet breakfast.

Dear Malini, I would like to thank you for taking the time to rate your stay. It is delightful to learn that the comfort and spaciousness of our rooms met your family's needs. The emphasis we place on cleanliness is part of our commitment to our guests, and your recognition of this effort is greatly appreciated. Your mention of the convenient water fountain and the quality of our buffet breakfast further highlights the standards we strive for at Novotel Luxembourg Kirchberg. Our team takes pride in ensuring that such amenities contribute positively to the experience of our valued guests. Thank you for choosing to stay with us and for highlighting the aspects of your visit that stood out. Your feedback is invaluable as it encourages our team to continue delivering exceptional service. We do hope to have the opportunity to welcome you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

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其他网络用户评价我们的酒店

  • 1,002 评论 8.8/10 位置
  • 1,462 评论 7.9/10 房间
  • 1,236 评论 8.7/10 服务
  • 37 评论 6.5/10 上网
  • 762 评论 8.1/10 早餐
  • 571 评论 8.8/10 清洁度
  • 55 评论 4.6/10 酒吧和饮品
  • 16 评论 2.1/10 游泳池

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