Shadow Play by Peppers (abertura em junho de 2019) 5 estrelas

Nota clientes Avis (Classificação ALL) 4.5/5 1.123 comentários

Hotel aprovado por ALLSAFE

+ 7 Serviços

Extras do hotel

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience changes. PROPERTY NOTICE: Leisure facilities are open from 8am-8pm. Guests must be fully vaccinated & book with reception.

Localização do hotel

Shadow Play by Peppers (abertura em junho de 2019)

308 320 City Road
3000 southbank
australia

Check-in desde as 14h00

Check-out até às 10h00

  • De avião

    TULLAMARINE AIRPORT A 27 km / 16 milhas - Transporte Pagante

GPS:-37.827052, 144.958326

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
  • Transporte de ligação
  • Restaurante
  • Ar condicionado
  • Bar

EDWIN WINE BAR AND CELLAR Foto não contratual

Desenhado para estar ao nível da sua bebida preferida, no Edwin Wine Bar & Cellar descobrirá um menu selecionado de proporções generosas com pratos para partilhar e pratos micro sazonais num menu em constante evolução.

As nossas opções de alojamento

Make your selection from our beautiful one and two bedroom apartments, comprised of stylish kitchens, floor to ceiling windows, balconies, contemporary fittings and luxe décor.

Avaliações dos nossos clientes sobre o
Shadow Play by Peppers (abertura em junho de 2019)

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL 4.5/5

1.123 comentários

Classificação do TripAdvisor 4.5/5

131 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Great apartment in great location!

Nota Tripadvisor 3.0/5

melanie852021 19/04/2021 Avaliação com certificação TripAdvisor

We stayed in a 2 bedroom apartment with our 2 young girls for 4 nights while we explored the city. Upon arriving by car, there was no obvious entrance and we circled the block a few times trying to see where to stop. We ended up getting a car park further away and trying to lug all our suitcases down the street, it would have been nice to pull up right out the front, especially with children! When arriving in early evening, the writing on the glass is hard to see so we walked all the way around the outside of the hotel looking for something saying ‘hotel’ or ‘entrance’ but ended up still going through the wrong door and eventually finding the front desk for the hotel section, which was unattended. I thought it was supposed to be attended 24/7? We waited a few minutes, then in the incredibly dark room I finally saw a tiny card on the desk with a mobile number to call. I called it... no answer. I couldn’t believe it, it was getting late, we’d been driving for 4 hrs and we were exhausted, we just wanted to get our grumpy kids dinner and to bed. I called again, no answer. I then called Accor head reservations and asked where their staff were? Another few minutes and they got in touch with someone who finally appeared to check us in. It was somewhere between 6-7pm so not so late they’d be off sleeping but you’d think they would at least answer the phone if away for 15 minutes. The staff member was nice enough when he arrived. I later heard (on enquiring on checking out) that we could have pulled the car into the car stacker/parking area to just unpack the luggage before parking at the Crown on the next block over. ($10 daily parking instead of $45, do it!) Too late now. Our apartment was great though, very clean. Arriving put a negative spin on our trip and I wouldn’t stay here again based on all this, I’d rather go somewhere that I can pull up to the entrance in my car.

Dear melanie852021, I'm sorry to hear about your arrival experience, we are working on ways to improve our signage to ensure the hotel is easier to locate. There are some times when our team are required to leave the Reception area to assist other guests but should be contactable by phone at all times, for this I apologise. Thank you for taking the time to share your feedback and i hope to welcome you back in the future.

Nice Accomodation

Nota Tripadvisor 4.0/5

Eddie B 18/04/2021 Avaliação com certificação TripAdvisor

Enjoyed my stay, nice position close to Casino, good bar choices with complimentary drinks, great breakfast! Was a mixed property with some owner occupiers. Didn't get my usual upgrade as wall full capacity I was told which was unusual for a Wednesday night. Didn't receive a welcome gift as a Platinum Member as I usually do which was disappointing but overall will stay again.

Dear Eddie B, Thank you for sharing your feedback. There is clearly some room for improvement for our team to ensure that our valued Loyalty members are recognised accordingly and I apologise that we have dropped the ball on this occasion. I look forward to welcoming you back and showing you that we can do better. Warm regards Kate

Wonderful

Nota Tripadvisor 5.0/5

NabL1 Business - 27/03/2021 Avaliação com certificação TripAdvisor

Great location maybe 300-400 metres walk to crown casino Nice food not a huge selections though Good service reception staff and waiters were all very nice and helpful Rooms were great very spacious..

Hi NabL1, Thank you for your review and we look forward to seeing you again soon.

Fabulous!

Nota Tripadvisor 5.0/5

John K 25/03/2021 Avaliação com certificação TripAdvisor

Fantastic place to stay, drink and dine, superb breakfast, beds are extremely comfortable. The only problem I found was the lack of signage on the exterior of the building making it very difficult to locate especially in rain like it was when we fianally did find the place.

Dear John K, Thank you for the wonderful review. We are working on installing some additional signage to assist with locating the hotel to make things a little easier for our guests. Hopefully this will be in place by your next stay. We look forward to seeing you again soon.

Fantastic stay

Nota Tripadvisor 5.0/5

andreamansfield2021 23/01/2021 Avaliação com certificação TripAdvisor

Loved everything about my stay- service, location, apartment, brekky. Just a shame the Foxtel channels weren’t working, but not a major hassle. Very comfortable and great price. I will be staying here again.

Good Morning Andrea, Thanks so much for the brilliant review, we love being back and open again. We've got some satellite issues with foxtel at the moment but they assure me someone is onto it, so we shoul dhave these options back up and running soon. We have placed all the movies free of charge on the deman service whilst we work through this to alleviate some of the entertainment woes. We definitely look forward to seeing you again soon. Kind Regards

Brilliant way to celebrate

Nota Tripadvisor 5.0/5

melindaphillips 12/03/2020 Avaliação com certificação TripAdvisor

We stayed for my friends 50th, the hotel helped her celebrate in style. Rooms were lovely clean and look brand new. Staff are amazing I can't wait to go back - it might become our Melbourne go to hotel.

Good Afternoon Melinda, What a wonderful 5 dot review. I was so pleased to see the happy smiling photo of the group sitting down to enjoy our Wine Tasting experience in Edwin Wine Bar. What a way to celebrate such a milestone! I am so glad we were able to create a genuinely memorable experience for the whole group, but mostly the birthday girl. Here's to another 50 in style. Kind regards

City Getaway

Nota Tripadvisor 4.0/5

nimaliwanganeen04 Family - 14/01/2020 Avaliação com certificação TripAdvisor

A family of four we have just spent 6 nights here - the location is a bit odd, feel like you are in the loading dock at Crown in some way . Check in was good and the staff were friendly , the room was a little smaller than we expected- the pictures made it look a fair bit larger, in saying that they were nice and modern and super clean . Being that you are only on level 7 you can hear a bit of street noise but nothing that kept us awake. The bathrooms are very small , could not have two people in there at once and not very practical , no where to place toiletries etc except for a tiny vanity bar as such . We had a nice visit to the Edwin Bar - the girl serving was lovely and allowed me a sample before I ordered a glass which was nice it was in between meals so we weren't hungry but saw a lovely cheese plate come out that looked nice for nibbling . The Gym is very small and with only two treadmills ,had to take your chances one was free . The pool area looked lovey but again a very small pool . All in all we enjoyed our stay - would we come back I am unsure , was a little bit small and pokey . The gentleman who checked us out and sorry I didn't get his name was excellent - could not have asked for a better check out, he was really helpful with our bags and you could just tell he loved his job as he as really good at it - it did make me think Id come back again just from his service alone

Dear nimaliwanganeen04, Thank you for taking the time to review Shadow Play by Peppers and its great to hear that the staff were able to look after you and you enjoyed Edwin Wine Bar! I apologise for the sizing of the apartment, bathroom, gym and pool, this is something a little more complicated to rectify but it’s great to understand what the common traveller is looking for and we can minimise areas of improvement so the sizing only becomes a small negative factor. Fortunately we have bigger apartments that may be more suited to you upon your return. Thanks again nimaliwanganeen04, I hope to welcome you back in the near future! Kind regards, Shauney Bowen Rooms Division Manager Shadow Play by Peppers

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