Enjoyed every minute. Great location and atmosphere. We will definitely book again. Weather was very pleasant and the accommodation excellent. The room and restaurants were superb and the staff friendly and obliging. Clean and very inviting.

Our recent stay at Quay West Suites Melbourne was for our anniversary and Peta's birthday and I would have to say to was probably the best stay we have had at any of the Accor properties. From the moment we arrived, the customer service was amazing to say the least - Peta was made to feel extremely special for her birthday and everything associated with our stay was 'A' class, form the room it self to the pool and spa to the bar snacks to the breakfast - everything was perfect. Thank you so much for making our stay so special. A++++++++++++

Arrived early and the staff, looked after my luggage until room ready, including putting things in fridge. Rang when room available, everything already in room for me. Staff friendly in all areas, food and drinks in bar reasonable prices and good quality, exit smooth and simple! 5 minute stroll to CBD , wonderful views from my room with functional balcony. My new home in Melbourne.

Great position to everything in Melbourne, sports, arts, casino, the city. The hotel was immaculate and the staff are the best I have encountered in any stay...... Wouldn't hesitate to recommend the hotel, and will defiantly stay again soon

We stayed two nights with our five year old granddaughter. Perfect from the start. Check in was easy, staff very friendly and professional. We’d booked a 2 bedroom deluxe with river views and were placed on the 13th floor. Our accommodation was huge, with a large balcony. The view over the Yarra and city were breathtaking, our granddaughter especially taken with the night view of lights. Location was perfect. Restaurants right outside, botanic gardens across the road. Breakfast was amazing. Will definitely stay here again!!

Great location and spacious rooms even with 3 small kids (who stole the master bedroom). Right on top of Arts Center, NGV, quick walk to theatres as well as restaurants and a great cocktail bar next door. We will be back and soon. Thanks!

The apartments are in a great position with easy access to everywhere in the city and Southbank. The room was spacious and the kitchen was a bonus. The staff were lovely, friendly and very helpful, nothing was a problem and Jackie was exceptional. Would totally recommend staying here.

Reception staff were fantastic and provided excellent service. After getting into the room I asked for some ice and a cork screw. I was told that the ice machine was turned off but l could make my own ice and that they would find a cork screw for me. I informed them that the freezer and ice trays were mouldy and this was not an option. To the staffs credit they found me a bucket of ice and a cork screw and promptly delivered them, but to my dismay nothing was said or done about the mould. This along with cob webs and dirt around the inside of the windows is something l don't expect from a quality and expensive establishment. I know these are difficult times we are coming out of and assume it was just an oversite. On a more positive note the location is excellent, so handy to all of Southbank. The room design was also great. l'm sure that once everything is back to normal it will be fantastic again. This time though l was dissappointed.

This was our first stay at the Quay West and we will definitely book again for our future city escapes. The quality of the accommodation and service is exceptional. The front desk staff, in particular James made us feel welcome during the whole stay. The rooms were clean and comfortable with the luxury touches you'd expect. The wonderful experience was a reminder that the tourism industry is ready to open and thrive once again.

Love staying at Quay West, staff are all super friendly and helpful, accommodation and facilities are great and you couldn't ask for a better location to get into the city, public transport and restaurants.

great location, friendly staff, very spacious rooms, service was excellent, car parking availability, welcoming drink from the bar, breakfast had a good selection of food.we were very greatfull for the upgrade in our room.

Arrived late afternoon, greeted by a lovely young lady, very pleasant, our room was very clean and a good size, position was excellent, just a 5 minute walk to Flinders Station over the bridge, trams were just down the road one stop away from CBD, if you had a car parking was just next door to the apartments, breakfast was great, good range of food for all and very fresh, staff were excellent

We stayed for an extended weekend break and couldn't fault the accommodation, cleanliness and service. The biggest downfall is the restaurant - half the menu items not available and what was left very average for the price. My husband ordered what was to be a lamb rack but instead got a single lamb cutlet and the accompanying "baby beets" was a half a single baby beet..for $48 ! Needless to say we didn't stay for dessert or go back again despite being Accor Plus members. Bit of a shame as it could be something great.

I really patted myself that i decided to choose this hotel for our first visit to Melbourne. What a fantastic location - close to everything and walkable. We very comfortably explored the city. The suite/rooms/bed all very perfect. The breakfast was not fancy but adequate. Excellent staff, wonderful check in/out experience. Hands down will recommend this hotel for someone who wants a home away from home

Being a five star hotel, having booked directly through hotel to make the most out of stay, celebrating anniversary and New Year’s Eve, paying an extraordinary amount for a four night stay... there were a few disappointments. The worst by far was the pull out sofa my son used. One of the back cushions was not attached properly and was a safety hazard as there were staples and sharp edges and a hole into the couch. I took photos! There were sultanas (presumably from last guests) that we found when we pulled bed out, gross! The toilet ran when flushed at times, annoying. Broken latch on window, marked walls, burnt out light bulbs, and a beeping smoke alarm (was fixed but was left without it overnight- not sure of safety policy)— when I booked and paid for this holiday I wasn’t expecting such issues from a “five star” hotel. While we enjoyed the pool, the kitchen amenities, the balcony, I’m not sure if it’s enough to make us come back, which is unfortunate because we holiday to Melbourne often and were hoping to expand our hotel bookings. I do have to say- we did enjoy breakfast, my six year old especially loved the croissants, and the staff were amazing, even on the mornings they were so busy and running like crazy, they were all lovely and helpful.