Quay West Suites Melbourne

I recently stayed at Quay West for a girls weekend to celebrate my birthday. We had a wonderful time from the moment we arrived when we were warmly greeted by Malcolm and Natalie at the front desk. We stayed in a 3 bedroom apartment which had incredible views over the Yarra and city skyline. I was kindly given wine and chocolates for my birthday. The apartment was well appointed and the beds extremely comfortable. The pool and spa area were beautful and clean. All the staff were wonderful and very accomodating. I couldn't reccommend it more highly. I look forward to staying there again!

Enjoyed the stay overall. The Southbank location is perfect and so convenient. The service is good. The rooms and some facilities need a little bit renovation now though. We didn't dine in the restaurant, but it is a plus to have breakfast provided with service appartment accommodation.

Stayed in a 1 bedroom river view apartment with 3 adults - one using the sofa bed. On arrival, the sofa bed was not made up and the 'mattress' on it was thin, worn and had multiple divots in it ie in need of replacement. It was not very comfortable to sleep on for the price we paid for 3 adults. The room was clean and adequate for our stay - the view from the lounge room/balcony was great looking out over the river and city. It was a close walk to the multiple bars/restaurants on Southbank - bit noisy on a Saturday night though. The carpark was a bit hard to navigate and turns are tight with only one car being able to go through at a time. We have a medium SUV and carparks were tight. The staff were welcoming and friendly and attentive to customers needs.

I enjoyed five nights in a wonderfully spacious apartment with fabulous views of the Yarra, Flinders Street Station, Princes Bridge and Melbourne skylines. The city night lights were stunning. It was very hard to leave! Great location with easy access to lots of sights and cultural experiences as well as shops, eateries and public transport. Communication beforehand was good, including about a booking I’d had to cancel during lockdown the year before. I was able to pay for parking just the once rather than day-by-day. The apartment was serviced every day but some days some things weren’t replenished. Upon arriving back after sightseeing on the second evening I found the dishwasher was still running (I hadn’t used it, the cleaner had put the few things I hadn’t yet washed up into it). After this happened again, I raised the issue and it was fixed – apparently there was broken glass in the bottom blocking the drainage. However, whoever fixed it took it upon themselves to also empty the fridge for defrosting, and then return the items after who knows how long. He left a note saying defrosting was “desperately” needed (although I hadn’t noticed any problems with its working). I wasn’t happy about this as I was on a road trip and had perishable items stored in the fridge. The staff member on reception agreed I should’ve been consulted first. As I was leaving the following day I felt sure it could’ve waited! The apartment was well-designed other than the bathroom where the toilet was awkwardly placed behind the door, the sink jutted out so much it was hard to get close enough to the mirror, and there were only two towel racks (shower glass went right to the ceiling so the top of the glass couldn’t be used). There was no toilet brush (which every bathroom should have!). I would’ve appreciated instructions for the coffee machine – they are all a bit different. Overall the advantages much outweighed the issues, and I hope to stay again in future.

Malcolm at the front desk was fantastic! When we arrived, we were upgraded to a 3BR apartment on the top floor. Our view is incredible and the footprint of the space is awesome, but the carpets badly need to be replaced and the bathrooms remodeled. The lobby is luxurious and the pool area is incredible, so the worn carpets, scuffed cabinets and 80’s bathrooms didn’t fit the image. Buffet breakfast is available, but expensive. The hotel is in a great location on the Yarra river by south bank, walking distance to Flinders street and the train.