Mantra Southbank - Melbourne

The details within the booking confirmation, along with the pictures did not match or represent the room that was allocated to our group. The manager on shift was not able to help, assist or compensate in any way whatsoever. It was made clear upon booking, the facilities paid for and the special occasion.

Our family of 4 stayed in a corner 2-bedroom apartment which offered a great view of the spire. It was a very short walk to the Arts Centre, NGV and St Kilda Road but also not far from the CBD via the footbridge over the Yarra at Southbank. Parking was available onsite and the indoor pool is a good length for lap swimming. The buffett breakfast was good.

Great place to stay, close to Restuarants, theatres , shopping !!! Have stayed here many times and have never been disappointed!! Staff are exceptional, greeted always with happy smiles, this includes the cleaning staff, dining staff… always happy to help.. have booked again for other events coming up in Melbourne! Photo from our room , great apartments

Positioned on a very busy section of City road, not appropriate for families with young children if you plan to explore on foot. Entrance lobby was in poor condition, walls scratched and the space in need of a good clean. Our lift keys had to be recut and receptionist advised “this lift often doesn’t work”. Room was very dirty - soft furnishings were grubby and stained, tables had dirty water marks as if wiped with a dirty rag. Light switches and surfaces were sticky. Bathroom vanity was heavily dented and scratched, doors didn’t close and shower seals mouldy. The hallway of our floor (level 11) had a strong and unpleasant curry cooking smell. A cot was set up for our baby, however was covered in dust, was stained and rusty in the corners. It did not have a mattress and housekeeping had simply left a folded sheet on the base. We brought this to the attention of staff and they advised “there is nothing we can do”. We checked out within 3 hours of arriving and found suitable, clean accomodation elsewhere in Southbank, paying a fraction more however the difference in standard was remarkable. Regardless of our concerns and deciding the best option was to leave (as we had nowhere for our baby to sleep with what was provided!) the hotel still charged us a full nights accomodation. Also worth noting that it appears long term tenants rent apartments in this building, and this may be a reason the common areas are in such poor condition.

Overall, our experience at your hotel has been extremely disappointing and extremely expensive given the quality of the room provided to us for our stay along with the additional expense of a bond being required. The room required us to request a bedside table lamp along with a stool for the table in the lounge area. It was extremely noisey, whether that was from your air conditioning ducts? We heard a constant hum throughout the night. The bathroom is well overdue for an update with the shower in the bath creating a safety hazard with the tap protruding from the wall and the towel rail falling off the wall. For the money, we will not be staying at the Mantra Southbank again and will stay at the Langham instead which was the same price with no bond required.