Mantra Southbank - Melbourne 4 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 1.731 comentários

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Mantra Southbank - Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Austrália

Descrição

Extras do hotel

  • Para falar com um consultor de reservas, contacte o número: 1300 987 610

  • A 50 m do Centro Cultural e da Galeria Nacional

  • A 50 m de transportes públicos

  • Estacionamento de múltiplas entradas no local

As nossas opções de alojamento

Localização do hotel

Mantra Southbank - Melbourne

31 City Road
3006 SOUTHBANK
Austrália

GPS:-37.821624, 144.966902

Telefone
Fax +61 3 9696 6778

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores

SPIRE RESTAURANT AND BAR

Recentemente remodelado, o Spire Restaurant proporciona um local confortável e intimista para provar o menu mediterrâneo moderno ou as nossas pizzas caseiras em forno de lenha, sem ter de sair do hotel.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.2/5  1.731 comentários

Classificação do TripAdvisor  4.0/5  2.711 comentários

Good location & good sized room

Nota Tripadvisor 4.0/5

Robert B Avaliação com certificação TripAdvisor

The location was excellent as I was able to walk to most of the attractions I wanted to see. If I couldn't walk, all I had to do was go across the footbridge over the Yarra River, through the underpass of Flinders Street station and I was then in the free tram zone. The room was great due to it having a well equipped kitchen, so I was able to cook my breakfast each day. Having a couch to sit on to watch TV was also good. The only downside was the shower being over the bath, which was a bit tricky to get in and out of. I would definitely stay here again.

Dear I4556YTrobertb, thank you for staying at Mantra Southbank Melbourne and for your review; I am glad you enjoyed our spacious self-contained units and amenities. I am also thrilled you liked our convenient location, close to what Melbourne offers: parks, river walks, entertainment, restaurants, and sports. Thank you for your comment about the bath. I look forward to welcoming you back. Sincerely, Jens Corder, general manager

Great stay

Nota Tripadvisor 5.0/5

Y8956OAanneh Avaliação com certificação TripAdvisor

Enjoyable stay. Room lovely. Excellent breakfast. Friendly helpful staff. Clean room. Environmentally friendly hotel. Spa bath was wonderful. Location was convenient and close to many bars and restaurants. Within walking distance to the shopping district.

Dear Y8956OAanneh, Thank you for the tagline 'Great Stay'. We are delighted you chose to stay with us and thrilled you liked the convenience of our location. Thank you for your lovely words about my team members, and I am delighted you liked breakfast. We hope to see you back with us soon and look forward to welcoming you back. Best Regards, Jens Corder, general manager

Good location

Nota Tripadvisor 3.0/5

georgia n Avaliação com certificação TripAdvisor

The hotel is in a good location. Had some minor things like, had requested for 2x king beds and when we arrived there was 1 king and 2 singles which they did fix. We also rang 2 times to request a anti slip mat for the bath/shower which never arrived.. and one of the elevators were broken so the one elevator left was EXTREMELY slow. Overall was satisfied.

Dear 774georgian, thank you for staying with us at Mantra Southbank and for this helpful review. I am pleased you were satisfied with your stay; however, I know we can do much better and will strive to delight you if you will consider staying with us again. I do apologise for the unexpected lift breakdown, which unfortunately, occurred over the busy long weekend. Our licensed contactor was onsite however could not swiftly replace the required part. I will share you feedback with the operations team, and we will strive to do better and avoid recurrence. Once again, thank you and we hope to see you again when we can warmly welcome you back. Kind regards, Jens Corder, General Manager

Wrong charge not reimbursed

Nota Tripadvisor 1.0/5

Raphaeou Negócios - Avaliação com certificação TripAdvisor

I asked at check in to stay not 7 but 6 nights. Receptionist told me she didn’t know how to modify the booking, charged full amount and told me it will be reimbursed at checkout. During checkout I was told it was not possible to reimburse through my credit card and a bank transfer would be done. I gave sent my bank detailes and asked twice for confirmation that the reimbursement would be done but never got an answer to my email… very poorly run.

Dear Raphaeou, thank you for staying with us and for your feedback. I note you did not get overcharged. Instead, you requested to shorten a prepaid stay, to which the reception team has agreed to facilitate a transfer after checkout for the last night's charge, for which I am glad the team can assist. As we lease out short-stay apartments, we operate under a legislated trust accounting system, and thus, we are not allowed to reimburse your card; we must do so through a bank transfer. We have received your details, and while processing, given it is an international transfer, our accounts may require more clarity. If not, the process will occur; however, given the needed approvals and the international transfer, it may take some days. We will continue to follow your refund till the end. Aside from the time taken and the details required for the international refund for a shortened stay, I trust you enjoyed your time at Mantra Southbank, especially since our location is close to Melbourne's many sports, arts, parks, and environment. Sincerely, Jens Corder, general manager

Boa localização

Nota Tripadvisor 4.0/5

Viviane S Negócios - Avaliação com certificação TripAdvisor

O hotel tem ótima localização pra quem quer ficar em Southbank. Bom atendimento e café da manhã caro pelo que oferecem. O quarto é bastante confortável e tem uma mini cozinha. Fui a trabalho e apenas 1 noite e considero um bom hotel pra este objetivo.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 847 comentários 9.2/10 Localização
  • 1.271 comentários 6.4/10 Quarto
  • 1.008 comentários 8.7/10 Serviço
  • 21 comentários 1.4/10 Internet
  • 502 comentários 4.6/10 Limpeza
  • 255 comentários 7.3/10 Pequeno-almoço
  • 216 comentários 9.3/10 Piscina
  • 188 comentários 5.2/10 Custo Benefício

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.