Dear Mrs. Ester S., Warm greetings from Novotel Karawang! Thank you so much for sharing your wonderful experience with us. We are truly delighted to hear that, despite the unexpected issue with your Agoda booking, our team was able to assist you calmly and find the best solution for your stay. We are especially happy to know that Mas Cecep made you feel comfortable, took the time to personally explain the situation, and assisted you with becoming an ALL Accor member and securing the best available rate. Your kind words will certainly be shared with him and the entire team as a great motivation to keep delivering excellent service. Thank you once again for your trust and appreciation. We look forward to welcoming you back to Novotel Karawang and providing you with another excellent experience. Warm regards, Fika Koyong General Manager

Pengunjung yang terhormat, Terima kasih atas ulasan yang baik tentang hotel kami. Kami senang bahwa Anda telah menikmati kunjungan Anda dan kami berharap akan segera berjumpa dengan Anda lagi. Dengan hormat, Fika Koyong General Manager

Dear B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Dear Mr. R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Karawang. Please accept our sincere apologies for the inconvenience you experienced with the air conditioning in your room. We understand how important a comfortable room temperature is, especially after a long day, and we regret that the issue was not resolved effectively despite your reports and our team's visits. This is certainly not the level of service and comfort we aim to provide to our guests. We have shared your comments with our teams for immediate review and corrective action. Your feedback is invaluable in helping us improve both our response time and the effectiveness of our maintenance procedures. We are also disappointed to learn that your experience did not meet your expectations of our property. Please be assured that we take your concerns seriously and will use them as an opportunity to improve our guest experience. We appreciate your candid feedback and hope you will allow us the opportunity to restore your confidence in Novotel Karawang during a future visit. Sincerely, Fika Koyong General Manager

Dear Mrs. Novalia s., Thank you for taking the time to share your feedback and for choosing Novotel Karawang. We are pleased to hear that you had an overall positive stay and that our team’s friendly, helpful, and attentive service made you feel comfortable and valued. Your kind words will be shared with our staff, who will be delighted to know they made a positive impression. At the same time, we sincerely apologize for the inconvenience caused by the room cleanliness and the air conditioning during your stay. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate review and improvement. We understand how important a clean and comfortable room is for a restful stay, and we regret that we did not fully meet your expectations on this occasion. Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Fika Koyong General Manager

Dear Mr. Suparman h., Thank you for your excellent review and for choosing Novotel Karawang for your stay. We are delighted to know that our strategic location near the industrial area and workplaces made your business trip more convenient. It is also wonderful to hear that our reception team was able to assist you with transportation information and provide friendly, helpful service throughout your stay. Your kind recognition means a lot to us and will be shared with our team as encouragement to continue delivering the best possible guest experience. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Karawang on your next business or leisure visit. Warm regards, Fika Koyong General Manager

Yth. Bapak R., Terima kasih telah meluangkan waktu untuk menyampaikan ulasan Bapak. Kami mohon maaf atas ketidaknyamanan yang Bapak alami terkait kondisi AC kamar yang tidak berfungsi dengan optimal, bahkan setelah proses perpindahan kamar dilakukan. Kami memahami betapa pentingnya kenyamanan suhu kamar selama menginap dan menyesalkan pengalaman yang tidak memenuhi harapan Bapak. Sebagai tindak lanjut atas masukan yang kami terima, tim teknis kami telah melakukan pemeriksaan menyeluruh dan perbaikan pada sistem AC untuk memastikan kondisi tersebut tidak terulang kembali. Kami juga terus meningkatkan proses pemeliharaan fasilitas agar kenyamanan tamu dapat terjaga dengan lebih baik. Terima kasih atas masukan yang sangat berharga bagi kami. Kami berharap dapat diberikan kesempatan untuk menyambut Bapak kembali dan menghadirkan pengalaman menginap yang jauh lebih nyaman di masa mendatang. Hormat kami, Fika Koyong General Manager

Yth. Ibu Putri A., Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Ibu di Novotel Karawang. Kami sangat senang mengetahui bahwa Ibu merasa puas dengan kebersihan dan kenyamanan kamar kami, serta suasana hotel yang menenangkan. Apresiasi Ibu terhadap tim housekeeping juga sangat berarti bagi kami. Kami akan dengan senang hati menyampaikan pujian ini kepada seluruh tim, khususnya staff housekeeping yang telah memberikan pelayanan profesional dan responsif selama Ibu menginap. Kami berharap dapat kembali menyambut Ibu di Novotel Karawang dan memberikan pengalaman menginap yang sama menyenangkannya di kunjungan berikutnya. Salam hangat, Fika Koyong General Manager

Ibu Dinar A. yang terhormat, Terima kasih telah meluangkan waktu untuk berbagi pengalaman menginap Ibu di Novotel Karawang. Kami sangat senang mengetahui bahwa Ibu menikmati pelayanan yang ramah dan profesional dari tim kami, serta merasa nyaman dengan kondisi kamar dan fasilitas hotel yang tersedia. Apresiasi Ibu akan kami sampaikan kepada seluruh tim sebagai motivasi untuk terus memberikan pelayanan terbaik bagi setiap tamu. Kami juga berterima kasih atas masukan Ibu terkait kolam renang. Umpan balik ini sangat berharga bagi kami dan telah kami teruskan kepada tim terkait untuk menjadi perhatian dalam upaya peningkatan kualitas fasilitas kami. Kami berharap dapat kembali menyambut Ibu di Novotel Karawang dan memberikan pengalaman menginap yang lebih menyenangkan pada kunjungan berikutnya. Hormat kami, Fika Koyong General Manager

Ibu Maharani E. yang terhormat, Terima kasih telah berbagi pengalaman menginap Ibu di Novotel Karawang. Kami sangat senang mengetahui bahwa Ibu merasa puas dengan pelayanan resepsionis kami, khususnya apresiasi Ibu kepada Desinta atas keramahan, kesopanan, dan bantuannya selama proses check-in hingga check-out. Pujian Ibu akan kami sampaikan kepada yang bersangkutan dan seluruh tim sebagai bentuk motivasi untuk terus memberikan pelayanan terbaik. Kami juga senang mengetahui bahwa kebersihan kamar, kenyamanan suasana hotel, serta fasilitas yang tersedia dapat memenuhi harapan Anda, baik untuk perjalanan bisnis maupun liburan keluarga. Terima kasih atas kepercayaan Ibu kepada Novotel Karawang. Kami menantikan kedatangan Ibu kembali untuk pengalaman menginap yang sama menyenangkannya di masa mendatang. Hormat kami, Fika Koyong General Manager

Dear Mr. R. S., Thank you for sharing your experience with us. We are delighted to hear that Novotel Karawang was the perfect place for you to unwind after a long day of work and that our room cleanliness and AC met your expectations. We also truly appreciate your patience during the busy check-in period. Regarding your feedback about the corridor feeling humid and warm, please accept our sincere apologies. We have shared this note with our engineering team to ensure better air circulation and comfort for our guests moving forward. It was a pleasure having you with us for your business trip, and we look forward to welcoming you back soon. Warm regards, Fika Koyong General Manager

Dear Mr. Herdwin, Thank you for taking the time to tell us about your experience at the Novotel Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fika Koyong General manager

Dear Mr. Rico n. p., We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear Mr. Sandy P., Thank you for taking the time to tell us about your experience at the Novotel Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fika Koyong General Manager

Dear Mr. Irwan M., We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear Mr. Raymond Y., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Karawang. We sincerely apologize that your experience did not meet your expectations, especially on what should have been a special occasion celebrating your wife. We regret to learn about the condition of the suite room, including the cleanliness issues you encountered with the sofa, bedding, and overall room presentation. We are also sorry that the welcome amenities and personalized touches did not meet the standards you have experienced at other Accor properties, particularly as a valued ALL Platinum member. Please be assured that your comments have been shared with our Housekeeping and Guest Experience teams for immediate review and corrective action. We take your observations seriously, as they do not reflect the level of quality and hospitality we strive to provide. We truly value your loyalty to Accor and deeply regret that we fell short during this stay. We hope you will give us another opportunity in the future to restore your confidence and provide the experience you rightfully expect from Novotel Karawang. Warm regards, Fika Koyong General Manager