Novotel Karawang bintang 4

Dear Mr. R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Karawang. Please accept our sincere apologies for the inconvenience you experienced with the air conditioning in your room. We understand how important a comfortable room temperature is, especially after a long day, and we regret that the issue was not resolved effectively despite your reports and our team's visits. This is certainly not the level of service and comfort we aim to provide to our guests. We have shared your comments with our teams for immediate review and corrective action. Your feedback is invaluable in helping us improve both our response time and the effectiveness of our maintenance procedures. We are also disappointed to learn that your experience did not meet your expectations of our property. Please be assured that we take your concerns seriously and will use them as an opportunity to improve our guest experience. We appreciate your candid feedback and hope you will allow us the opportunity to restore your confidence in Novotel Karawang during a future visit. Sincerely, Fika Koyong General Manager

Dear Mrs. Novalia s., Thank you for taking the time to share your feedback and for choosing Novotel Karawang. We are pleased to hear that you had an overall positive stay and that our team’s friendly, helpful, and attentive service made you feel comfortable and valued. Your kind words will be shared with our staff, who will be delighted to know they made a positive impression. At the same time, we sincerely apologize for the inconvenience caused by the room cleanliness and the air conditioning during your stay. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate review and improvement. We understand how important a clean and comfortable room is for a restful stay, and we regret that we did not fully meet your expectations on this occasion. Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Fika Koyong General Manager

Dear Mr. Suparman h., Thank you for your excellent review and for choosing Novotel Karawang for your stay. We are delighted to know that our strategic location near the industrial area and workplaces made your business trip more convenient. It is also wonderful to hear that our reception team was able to assist you with transportation information and provide friendly, helpful service throughout your stay. Your kind recognition means a lot to us and will be shared with our team as encouragement to continue delivering the best possible guest experience. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Karawang on your next business or leisure visit. Warm regards, Fika Koyong General Manager

Yth. Bapak R., Terima kasih telah meluangkan waktu untuk menyampaikan ulasan Bapak. Kami mohon maaf atas ketidaknyamanan yang Bapak alami terkait kondisi AC kamar yang tidak berfungsi dengan optimal, bahkan setelah proses perpindahan kamar dilakukan. Kami memahami betapa pentingnya kenyamanan suhu kamar selama menginap dan menyesalkan pengalaman yang tidak memenuhi harapan Bapak. Sebagai tindak lanjut atas masukan yang kami terima, tim teknis kami telah melakukan pemeriksaan menyeluruh dan perbaikan pada sistem AC untuk memastikan kondisi tersebut tidak terulang kembali. Kami juga terus meningkatkan proses pemeliharaan fasilitas agar kenyamanan tamu dapat terjaga dengan lebih baik. Terima kasih atas masukan yang sangat berharga bagi kami. Kami berharap dapat diberikan kesempatan untuk menyambut Bapak kembali dan menghadirkan pengalaman menginap yang jauh lebih nyaman di masa mendatang. Hormat kami, Fika Koyong General Manager

Yth. Ibu Putri A., Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Ibu di Novotel Karawang. Kami sangat senang mengetahui bahwa Ibu merasa puas dengan kebersihan dan kenyamanan kamar kami, serta suasana hotel yang menenangkan. Apresiasi Ibu terhadap tim housekeeping juga sangat berarti bagi kami. Kami akan dengan senang hati menyampaikan pujian ini kepada seluruh tim, khususnya staff housekeeping yang telah memberikan pelayanan profesional dan responsif selama Ibu menginap. Kami berharap dapat kembali menyambut Ibu di Novotel Karawang dan memberikan pengalaman menginap yang sama menyenangkannya di kunjungan berikutnya. Salam hangat, Fika Koyong General Manager