雪佛龙大厦曼特拉集团公寓式酒店 2 星

客户意见评级 (ALL 评级) 4.0/5 1,273 评论

雪佛龙大厦曼特拉集团公寓式酒店 - Image 1
雪佛龙大厦曼特拉集团公寓式酒店 - Image 2
雪佛龙大厦曼特拉集团公寓式酒店 - Image 3
雪佛龙大厦曼特拉集团公寓式酒店 - Image 4
23 Ferny Avenue, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请致电 1300 987 610

  • 设施齐全的单卧室、双卧室和 3 卧室公寓及子顶层公寓

  • "天空海滩"

  • 靠近轻轨车站

  • 步行即可到达海滩

我们的客房

预订此酒店
客房 1

酒店位置

雪佛龙大厦曼特拉集团公寓式酒店

23 Ferny Avenue
4217 冲浪者天堂
澳大利亚

GPS:-27.999546, 153.427723

电话
传真 +61 7 5584 8600

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 健身中心
  • 无限网络
  • 空调
  • 100% 无烟酒店

2 游泳池

宛若在天空中的沙滩！您可来室外休闲区放松休息，休闲区中心有亚热带花园和 600 平方米的潟湖游泳池与池边沙滩。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,273 评论

TripAdvisor 评级  3.7/5  6,536 评论

Best Place for families - even for the teenagers

Tripadvisor 评级 5.0/5

Emma P 经 TripAdvisor 认证的评论

Dear Valued Guest, Thank you so much for your fantastic review! We are absolutely thrilled to hear that Mantra Towers of Chevron was the "Best Place for families" and that even your teenagers had a great time. We truly appreciate you acknowledging the positive aspects of your stay and encouraging others not to be deterred by negative reviews. It's wonderful to know that you found our property clean, tidy, and brilliant for families. We're delighted you enjoyed your two-bedroom apartment on the 36th floor with its amazing ocean views. We're also pleased that your family enjoyed the lagoon pool and the indoor spa pool, and that you found the convenience of having Coles Supermarket right there and the short walk to Surfers Paradise so beneficial. It means a lot to us that you will be recommending Mantra Towers of Chevron to your friends and family and that you plan to return. We cannot wait to welcome you back! Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Can't fault it

Tripadvisor 评级 5.0/5

DavidnAlanna 家庭住宿 - 经 TripAdvisor 认证的评论

Dear David and Alanna, Thank you so much for taking the time to share such a detailed and positive review! We truly appreciate you addressing some of the concerns that other guests have raised and providing such a balanced perspective. We are delighted to hear that your experience, from arrival to check-in and parking, was smooth and efficient. We're especially thrilled that you were "ecstatic" with your 2-bedroom, 2-bathroom ocean view apartment on the 29th floor of Tower 2. It sounds like you had the perfect space with stunning views, comfortable furnishings, and excellent facilities. We're also pleased you enjoyed our pool areas, both the unique lagoon pool and the indoor heated pool, and that you found the direct access to the Chevron Centre so convenient. You're absolutely right to point out that some of our rooms are individually owned, which can sometimes lead to variations in their upkeep. We appreciate your recommendation to book directly with Mantra and contact the hotel in advance to clarify any specific requirements. We always strive to allocate the best possible room to our guests, and your feedback will definitely assist other guests in making informed choices. We are thrilled that you had such a positive experience and that you've already noted your preferred room for future visits. We look forward to welcoming you back to Mantra Towers of Chevron and hopefully accommodating your request for that same fantastic apartment on the 29th floor! Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Great location and tower 3 was great spot

Tripadvisor 评级 5.0/5

Marcus H 经 TripAdvisor 认证的评论

Dear Valued Guest, Thank you for your positive feedback regarding your stay at Mantra Towers of Chevron. We are delighted to hear that you were very happy overall, that you found Tower 3 to be a great spot, and that you appreciated our great location and proximity to everything. We sincerely appreciate you mentioning Ho Lee and his exceptional service. We are thrilled to know that he was very helpful and made you feel welcome. We will be sure to pass on your kind words to him. He is a valued member of our team. We acknowledge your comment regarding the comfort of the bed in your room and the feeling of the springs. We apologize for this inconvenience and will be reviewing the condition of our mattresses to ensure a more comfortable sleep for our guests. Thank you also for your suggestion regarding updating some of our rooms. We have ongoing refurbishment plans, and your feedback is valuable in helping us prioritize these updates. Despite the issue with the bed, we are very pleased that you had a great stay and plan to return. We look forward to welcoming you back to Mantra Towers of Chevron in the future and hope your next stay will be even more comfortable. Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Extremely dissapointing accomodation

Tripadvisor 评级 1.0/5

Hailee G 家庭住宿 - 经 TripAdvisor 认证的评论

Dear Hailee, Thank you for sharing your feedback. We are sincerely disappointed to learn that your experience in apartment 1173, Tower 1, did not meet your expectations. We understand your concerns regarding the condition of the apartment, including the outdated decor, noise levels, cleanliness, and maintenance issues you described. This is certainly not the standard we aim to provide, and we sincerely apologize that the apartment did not align with the images presented online. Your comments regarding the vents, carpets, blankets, blinds, and the odour from the shower drain are being taken very seriously. We are addressing these specific issues with our housekeeping and maintenance teams for immediate review and action. We regret that your stay was not satisfactory, especially considering the prime location. We value your feedback as it helps us identify areas where we need to improve to ensure a more positive experience for our guests. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Ditry

Tripadvisor 评级 2.0/5

Departure65672536903 经 TripAdvisor 认证的评论

Dear Valued Guest, Thank you for bringing your concerns to our attention. We are truly disappointed to hear about the issues you experienced during your recent stay at Mantra Towers of Chevron. We sincerely apologize for the water issue in your daughter's bathroom and the resulting injury. That is unacceptable, and we are addressing the blocked pipes issue with urgency. We also apologize for the lack of cutlery, the broken cupboards and drawers, and the cleanliness issues you encountered in your second apartment. This falls far short of our standards, and we are taking immediate steps to rectify these problems. We value your past patronage and are very sorry that this stay did not meet your expectations. We are reviewing our cleaning and maintenance procedures to ensure these issues do not recur. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 891 评论 9.4/10 位置
  • 1,266 评论 5.1/10 房间
  • 576 评论 6.8/10 服务
  • 55 评论 2.8/10 上网
  • 533 评论 2.4/10 清洁度
  • 480 评论 5.1/10 设施
  • 480 评论 4.2/10 舒适度
  • 278 评论 2.9/10 氛围

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我们在附近的其他酒店

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。