雪佛龙大厦曼特拉集团公寓式酒店 3 星

客户意见评级 (ALL 评级) 3.9/5 968 评论

雪佛龙大厦曼特拉集团公寓式酒店 - Image 1
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23 Ferny Avenue, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请致电 1300 987 610

  • 设施齐全的单卧室、双卧室和 3 卧室公寓及子顶层公寓

  • "天空海滩"

  • 靠近轻轨车站

  • 步行即可到达海滩

我们的客房

酒店位置

雪佛龙大厦曼特拉集团公寓式酒店

23 Ferny Avenue
4217 冲浪者天堂
澳大利亚

GPS:-27.999546, 153.427723

电话
传真 +61 7 5584 8600

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 健身中心
  • 无线网络
  • 空调
  • 100% 无烟酒店

2 游泳池

宛若在天空中的沙滩！您可来室外休闲区放松休息，休闲区中心有亚热带花园和 600 平方米的潟湖游泳池与池边沙滩。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  968 评论

TripAdvisor 评级  3.7/5  6,550 评论

Great stay ☀️

Tripadvisor 评级 4.0/5

Bbeecc131 经 TripAdvisor 认证的评论

We had a 3 bedroom apartment. So spacious and great views. Really surprises with how nice it was. Only issue is parking you are not guaranteed a space and it can be hard to get a place. Be mindful of this.

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose - General Manager

Mixed feelings

Tripadvisor 评级 3.0/5

Ashlee D 经 TripAdvisor 认证的评论

Upon checking in late, I was assigned a room that was both filthy and infested with cockroaches. Although the receptionist on duty was fantastic, moved us to another room and was very apologetic, the experience the following morning was quite the opposite. When I attempted to return the keys for the first room and mentioned that I had not received the pool towel tokens listed in my paperwork, the receptionist was extremely disrespectful. She called me a liar and refused to provide towels until another guest waiting in line intervened to address her behaviour. Even then, in a huff she only provided 2 towels for our party of 4. I appreciate the effort made to move us to a better room, but the lack of basic cleanliness initially and the treatment I received the next morning were very disappointing. I was charged a $300 bond, which I was expecting and happy to pay, however its been 21 days since I checked out and the bond still has not been released.

A great family stay

Tripadvisor 评级 4.0/5

Natasha P 经 TripAdvisor 认证的评论

We stayed on the 27th level in tower 3. 2 bedroom 2 bathroom oceanview Prior to our stay I read the reviews so I was expecting the worst! I did email the property and request a high floor and renovated room! The room was clean and the kitchen had everything you needed. My only complaint was the bed was hard as a rock, although my husband loved it, the single beds are small in the 2nd bedroom but the kids didn't complain. A few carpet marks but nothing to worry about! No issues with slippery steps but I did hold onto the rail! Overall an amazing stay! Have stayed at many mantra properties and happy with this stay also 😊

Reasonable

Tripadvisor 评级 4.0/5

Jeanette C 经 TripAdvisor 认证的评论

Location was great above the shopping center with Cole's supermarket downstairs also a medical centre which came in handy..The indoor pool steps are very slippery as I found out and ended up with a few injuries..The dishwasher in our room was not cleaned out properly before we got there so it had a bit of a bad smell.. Reasonable place to stay..

Every visit to this hotel is horrible. Every single visit.

Tripadvisor 评级 1.0/5

SeanArapeta 经 TripAdvisor 认证的评论

I am forced to stay here for work every October since 2021 and as consistently bad as they are, they find new ways to ruin every trip to Surfers Paradise. I travel every third week so I have stayed in a LOT of hotels all over Australia, New Zealand and the UK. They take $300 deposit - last time a deposit was required anywhere else was over five years ago. One year they accused me of not returning the keys and were refusing to return my deposit. Another year, I was accused of the marks on the walls that existed prior to my arrival. Expect a 15-20min wait for an elevator to work - same every year. Say good bye to any luggage left at Concierge. No tags or tickets. “Can I get a delivery sent here?” “No we don’t allow that.” “I’d like to check in please. Here’s my reservation number from the travel agent.” “Sorry but your name is not in our system so we cannot check you in.” “Can I get some pool towels please?” “Yes but there’s a limit.”

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其他网络用户评价我们的酒店

  • 862 评论 9.2/10 位置
  • 1,181 评论 5.1/10 房间
  • 500 评论 6.6/10 服务
  • 46 评论 1.9/10 上网
  • 509 评论 2.5/10 清洁度
  • 475 评论 4.8/10 设施
  • 449 评论 4.1/10 舒适度
  • 260 评论 2.8/10 氛围

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