美景曼特拉集团酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 2,492 评论

美景曼特拉集团酒店 - Image 1
美景曼特拉集团酒店 - Image 2
美景曼特拉集团酒店 - Image 3
美景曼特拉集团酒店 - Image 4
22 View Avenue, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • 酒店坐落在海滩对面

  • 靠近有轨电车站

  • 步行即可抵达冲浪者天堂的中心

  • 酒店内设有大型会议场所和餐厅

我们的客房

酒店位置

美景曼特拉集团酒店

22 View Avenue
4217 冲浪者天堂
澳大利亚

GPS:-27.997919, 153.428845

电话
传真 +61 7 5592 2908

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  2,492 评论

TripAdvisor 评级  3.8/5  4,957 评论

DO NOT STAY HERE

Tripadvisor 评级 1.0/5

Tim D 经 TripAdvisor 认证的评论

I have stayed in a lot of places all over the world and this hotel is worse than most highway motels, and by a long way. The pictures are real and what’s not shown is the you could not use the wardrobe as the doors were broken and would not open but the smell…. My god we were nauseous being there for 10mins. We were changed to a different room and it was worse!!! Needless to say we booked another hotel block away and left as fast as we could.

Dear Tim, We’re very sorry to read about your experience and appreciate you taking the time to share your feedback. What you’ve described is certainly not the standard we aim to provide, and we sincerely apologise for the condition of the rooms you were shown, including the maintenance issues and unpleasant odour. We regret that moving you to an alternative room did not resolve the situation and understand completely why you chose to leave. This is not the impression we want any guest to have, especially those who have travelled extensively and have clear expectations of comfort and cleanliness. Please be assured that your comments have been taken seriously and have been shared with our housekeeping and maintenance teams so the issues you raised can be addressed urgently. We would welcome the opportunity to discuss this further and learn more, should you wish to contact us directly. Thank you again for your feedback, and we are truly sorry we did not meet your expectations on this occasion. Kind regards, Liam Campbell Assistant Manager

Good location

Tripadvisor 评级 4.0/5

gaurav_829 经 TripAdvisor 认证的评论

Mantra on View is perfectly situated in the heart of Surfers Paradise. One of its best features is the location; it is only a short walk to the beach, yet just far enough from the primary "strip" to avoid the overwhelming noise and crowds. It offers the perfect balance of being central without feeling chaotic. The accommodations were impressive. Our room was very spacious and featured two comfortable double beds, which is a plus for travelers needing extra space. • The View: The balcony provided an outstanding panorama, combining the city skyline with the ocean. Pro tip: Aim for a room on a higher floor to get the best possible vantage point. • Housekeeping: I was particularly impressed with the housekeeping staff. They were excellent, keeping the room pristine throughout our stay. The only major disappointment was the buffet breakfast. For a hotel of this size and caliber, the quality was surprisingly poor. While the selection was standard, the food lacked any real taste or finesse. • The Egg Station: The live omelet section was unfortunately terrible. The chef seemed disinterested, serving burnt and tasteless eggs. • The Highlight: The only saving grace for breakfast was the barista. Though it requires an extra payment, the coffee and hot chocolates were high quality and much better than the buffet offerings. I would definitely stay here again for the rooms and the location, but I’ll be heading to a local cafe for breakfast next time!

Hi Gaurav, Thank you so much for taking the time to share your experience at Mantra on View! I'm thrilled to hear that you enjoyed our prime location. It's great to know that you found it convenient to access the beach while still being able to relax away from the hustle and bustle of the strip. We aim to strike that perfect balance, and I’m glad it worked well for you! I’m also delighted to hear that you found your room spacious and comfortable, and that you enjoyed the stunning views from your balcony. Higher floor rooms certainly do offer breathtaking panoramas, and I appreciate your tip for future guests! Your compliments about our housekeeping team are truly appreciated. We take pride in maintaining a clean and inviting environment for our guests, and it's wonderful to know that our staff made a positive impression during your stay. I'm sorry to learn that the breakfast did not meet your expectations, especially given the quality we strive to provide. Your feedback regarding the omelet station is valuable, and I will ensure it's shared with our culinary team for their consideration. While I'm glad to hear that you enjoyed your coffee and hot chocolate from our barista, I understand that the breakfast experience is an important part of a hotel stay. We appreciate your honesty, as it helps us improve. Thank you once again for your kind words and constructive feedback. We can’t wait to welcome you back on your next visit! Kind regards, Liam Campbell Assistant Manager

Dodgiest hotel on Gold Coast

Tripadvisor 评级 1.0/5

Gregory T 经 TripAdvisor 认证的评论

This is the dodgiest hotel I have ever stayed in. I booked a room for three people at almost $500 per night, yet was given a room with only one bed. The hotel then blamed me, claiming I had booked the wrong room. Since when is a customer expected to know every room layout? Isn’t it the hotel’s responsibility to provide accommodation that actually fits the number of guests selected at booking? The room listing showed photos that clearly did not match the room I was given. When questioned, staff dismissed this by saying the images were “probably just photos, not the actual room,” which is misleading at best. To make matters worse, the duty manager had no understanding of the complaint or escalation process and offered no meaningful assistance. Overall, the experience was unacceptable and beyond ridiculous.

Dear Gregory, Thank you for taking the time to leave your review. We apologise for the inconvenience you experienced as a result of the booking process. Our King rooms do have a capacity of up to 3 people, with the third provided a rollaway bed. Our team has verified that all booking websites state the room includes 1x King Bed. Our website will include a variety of images on our "Property Photos" as this section gives our guests a general idea of the property, our facilities and the standard of our rooms. When selecting your desired room, you will be shown images of the room type. Upon arrival, the room provided was the same as the room which had been reserved, a King room. Our team offered to provide a rollaway bed for your additional guest as standard operating procedure. Due to the capacity of the hotel during the Christmas/New Years period, our team were unable to find any twin rooms upon your request. We apologise that our service team did not meet your expectations and we will escalate this with our upper management team. Hopefully this provides clarity regarding the situation for future bookings. Kind regards, Liam

Great food

Tripadvisor 评级 5.0/5

GoPlaces56785510821 经 TripAdvisor 认证的评论

Food was great not too many vegetarian options but it’s understandable I had some waffles with syrup as well as yoghurt with pineapples and they were great the fruit was fresh.

Hi GoPlaces56785510821, Thank you for your lovely feedback! I’m thrilled to hear you enjoyed your meals, especially the fresh fruit and waffles. We’re always looking to improve our menu, and your comments about vegetarian options are noted. I hope to welcome you back soon for more delicious experiences! Kind regards, Liam Campbell Assistant Manager

Breakfast bliss

Tripadvisor 评级 5.0/5

Leah B 经 TripAdvisor 认证的评论

Excellent breakfast. Fabulous coffee on arrival. The variety to eat at breakfast is excellent, from fresh sliced fruit to hot selections of curries and scrambled eggs. We also ordered poached eggs as we’re revelling in watching the chef at work. My favourite dish this week is the beef curry. My husband loved the bacon. Stayed five nights. Staff fantastic.

Hi Leah, Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed our breakfast offerings and that the beef curry was a standout for you. It's wonderful to know our team made your stay memorable, as we take pride in providing excellent service. We hope to welcome you back for another breakfast bliss experience on your next visit! Kind regards, Liam Campbell Assistant Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,031 评论 8.7/10 位置
  • 2,940 评论 5.1/10 房间
  • 1,751 评论 7.1/10 服务
  • 73 评论 4/10 上网
  • 1,246 评论 3.4/10 清洁度
  • 1,110 评论 3.9/10 舒适度
  • 899 评论 3.1/10 设施
  • 768 评论 3.1/10 氛围

支持方 Trustyou

我们在附近的其他酒店

我们位于 冲浪者天堂 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。