美景曼特拉集团酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 2,562 评论

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22 View Avenue, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • 酒店坐落在海滩对面

  • 靠近有轨电车站

  • 步行即可抵达冲浪者天堂的中心

  • 酒店内设有大型会议场所和餐厅

我们的客房

酒店位置

美景曼特拉集团酒店

22 View Avenue
4217 冲浪者天堂
澳大利亚

GPS:-27.997919, 153.428845

电话
传真 +61 7 5592 2908

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  2,562 评论

TripAdvisor 评级  3.8/5  4,952 评论

Great Service yummy food

Tripadvisor 评级 5.0/5

Guitta M Solo travel - 经 TripAdvisor 认证的评论

Great service yummy reach breakfast great location friendly team nice chef good receptionist and waitress I come often to this hotel and always very happy impress with the food and service and chef very friendly too include all team Thanks a lot keep up the good service

Good location

Tripadvisor 评级 3.0/5

aussie290309 经 TripAdvisor 认证的评论

Hotel has a great location close by the beach and not far from Surfer Paradise centre. Room was fine with 2 ok size beds. Staff was very helpful and makes our stay very comfy . Breaky was just ok and funny for me was that if you want to order omelette you have to pay extra. Parking was fine but not for a caravan.

Hi aussie290309, Thanks for sharing your thoughts! I'm glad to hear you enjoyed our prime location and found our staff helpful. I appreciate your feedback on breakfast options; we aim to cater to a variety of tastes. Regarding parking, we strive to accommodate all vehicles, but larger ones can be tricky. Your insights help us improve, so thank you for taking the time to share. Kind regards, Liam Campbell Assistant Manager

Great location

Tripadvisor 评级 3.0/5

paula01 经 TripAdvisor 认证的评论

Check on was great the girl was friendly and helpful. The room was ok carpet by bathroom door threadbare and an eyesore walls chipped and the blockout curtains so old the backing had holes in them . Great locality could walk everywhere I parked car Mon and didn’t move it till I left Fri. I’d stay again if I got a cheap price

Hi Paula, Thanks for sharing your thoughts with us! I’m glad to hear you enjoyed our fantastic location and had a smooth check-in experience with our friendly staff. I apologise for the condition of your room, as we strive to maintain high standards throughout the hotel. Your feedback is invaluable, and I’ll be sure to share it with our team. We’d love to welcome you back at a great rate in the future! Kind regards, Liam Campbell Assistant Manager

Cold and Inedible Offerings for Breakfast.

Tripadvisor 评级 1.0/5

mellyjh20 经 TripAdvisor 认证的评论

The ‘hot’ food offered limited options and many of the offerings were stone cold as they were not provided any heat source to maintain a hot temperature. In particular, the scrambled eggs and sausages were both completely cold and inedible. The bacon was all just off-cuts, rather than actual rashers or eyes. It was all either almost raw or so burnt it was completely black. Additionally, this establishment charges an additional fee for an omelette which I have never seen in any of the hotels I’ve visited in various locations. We will not return to this restaurant or stay at Mantra on View based on this poor experience.

Hi Mel, Thank you for sharing your feedback with us. I’m really sorry to hear that your breakfast experience didn’t meet your expectations. We strive to provide quality meals, so it’s disappointing to learn that the hot food options weren’t up to standard during your visit. I can understand how frustrating it must have been to find the scrambled eggs and sausages cold, and I appreciate you bringing this to our attention. Regarding the bacon, I’m sorry to hear it didn’t meet your expectations either. We aim to offer a variety of delicious options, and it sounds like we missed the mark this time. I’ll make sure to pass your comments along to our culinary team for review, as they’re always looking to improve our offerings. I genuinely appreciate your feedback, as it helps us enhance our services. While I’m saddened to hear that you won’t be returning, I hope you might reconsider in the future. Your experience matters to us, and we’d love the chance to provide you with a stay that truly reflects our standards. Kind regards, Liam Campbell Assistant Manager

The worse customer service

Tripadvisor 评级 1.0/5

Mina T 经 TripAdvisor 认证的评论

The worse custemer service I ever see. I booked for holiday with friends. I tried to contact the hotel regarding adding anther gest to my room via 1. Emails ( 2 emails sent ) without replay . 2. Phone call was not answered or called back. I expect the worst service when I go there. I wish I can cancel the booking , Unfortunally it is not refunded

Dear Mina, I’m truly sorry to hear about your experience with our customer service. It’s disappointing to know that you felt let down while trying to reach us, as we strive to provide timely and effective communication to all our guests. I can understand how frustrating it must be when your inquiries go unanswered, especially when planning a holiday with friends. While I can’t change your past experience, I want you to know that your feedback is invaluable. We take such matters seriously and will be reviewing our communication processes to ensure that we’re more responsive in the future. Regarding your booking, I understand the importance of flexibility, and I regret that the non-refundable policy has added to your frustration. If there’s anything else you’d like to discuss or if there’s any way I can assist you further, please don’t hesitate to reach out. Kind regards, Liam Campbell Assistant Manager

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其他网络用户评价我们的酒店

  • 2,045 评论 8.8/10 位置
  • 2,955 评论 5.1/10 房间
  • 1,765 评论 7.1/10 服务
  • 80 评论 3.6/10 上网
  • 1,254 评论 3.4/10 清洁度
  • 1,116 评论 4/10 舒适度
  • 896 评论 3.2/10 设施
  • 766 评论 3.1/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。