美景曼特拉集团酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 2,608 评论

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22 View Avenue, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • 酒店坐落在海滩对面

  • 靠近有轨电车站

  • 步行即可抵达冲浪者天堂的中心

  • 酒店内设有大型会议场所和餐厅

我们的客房

酒店位置

美景曼特拉集团酒店

22 View Avenue
4217 冲浪者天堂
澳大利亚

GPS:-27.997919, 153.428845

电话
传真 +61 7 5592 2908

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  2,608 评论

TripAdvisor 评级  3.8/5  4,950 评论

The worse customer service

Tripadvisor 评级 1.0/5

Mina T 经 TripAdvisor 认证的评论

The worse custemer service I ever see. I booked for holiday with friends. I tried to contact the hotel regarding adding anther gest to my room via 1. Emails ( 2 emails sent ) without replay . 2. Phone call was not answered or called back. I expect the worst service when I go there. I wish I can cancel the booking , Unfortunally it is not refunded

Dear Mina, I’m truly sorry to hear about your experience with our customer service. It’s disappointing to know that you felt let down while trying to reach us, as we strive to provide timely and effective communication to all our guests. I can understand how frustrating it must be when your inquiries go unanswered, especially when planning a holiday with friends. While I can’t change your past experience, I want you to know that your feedback is invaluable. We take such matters seriously and will be reviewing our communication processes to ensure that we’re more responsive in the future. Regarding your booking, I understand the importance of flexibility, and I regret that the non-refundable policy has added to your frustration. If there’s anything else you’d like to discuss or if there’s any way I can assist you further, please don’t hesitate to reach out. Kind regards, Liam Campbell Assistant Manager

Not great Not terrible

Tripadvisor 评级 3.0/5

Seanjotadhg 经 TripAdvisor 认证的评论

Middle of the road type of hotel, not great but not terrible and likely would benefit from some financial investment to improve the condition of the rooms. Over all the location is great, close to the action without being too close where you may never sleep. The room cleaners were very helpful and polite and I feel often aren’t recognised when it comes to reviews. The breakfast was fine, the chef and wait staff were pleasant and the food had a good amount of options. Surfers Paradise is no doubt a very competitive market with so many options for accommodation at all price points and I feel this hotel was just below par of what I expect and have experienced from this brand in the past. The young gentleman who checked us in was very enthusiastic and well mannered and I feel has a good future in hospitality. Some of the other front desk staff seemed to lack product knowledge and were not so customer centric unfortunately. An example was a vending machine on premises that took our coins but didn’t supply the bottle of water. We were told that this vending machine was seperate to the hotel and independently run. Well no signs on the machine noting this and we felt brushed off by staff when we raised this issue.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. It is encouraging to hear that you appreciated our prime location and the efforts of our housekeeping team, as well as the breakfast service provided by our culinary staff. Your kind words about our check-in staff member are also much appreciated and will be shared with the team. We acknowledge your concerns regarding the condition of the rooms and the inconsistency in product knowledge among our front desk staff. Your observations are valuable, and we will certainly take them into consideration as we strive for continuous improvement. Regarding the vending machine issue, we apologize for any confusion caused by the lack of signage indicating its independent operation. We understand how important clear communication is and will work towards enhancing this aspect of our service. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a better experience. Best regards, Mantra on View Surfers Paradise

Mouldy bathroom, balcony with trip hazards, worst breakfast buffet breakfast of my life! ADDED BONUS-UNFRIENDLY SEEVICE!

Tripadvisor 评级 1.0/5

Joe J 经 TripAdvisor 认证的评论

Mouldy bathroom, unsafe balcony with trip hazards (I had a near miss from 19th floor balcony!) Tasteless cooked breakfast: everything cooked by the chef was absolutely worthless, including basic food such as scrambled eggs, mushrooms etc. Unlabelled breakfast items, unfriendly service - where do I stop? Seems like there is a serious issue with the management and lazy staff of this hotel. SHAMEFUL AS THE STAFF HERE ARE SPOLING THE NAME OF MANTRA HOTELS!

Dear Joe J, Thank you for sharing your feedback with us. I’m genuinely sorry to hear about your experience during your stay at Mantra on View Surfers Paradise. Your comments about the bathroom maintenance and balcony safety are concerning, and I want to assure you that guest safety and comfort are our top priorities. We take such matters very seriously and will be sure to address them with our maintenance team. I also regret that your dining experience at our breakfast buffet did not meet your expectations. We strive to offer a variety of quality options, and I’m disappointed to hear that you found the food lacking in taste and clarity. Your insights about the service you received are equally important to us. We aim to provide a warm and welcoming atmosphere, and it seems we missed the mark during your visit. Rest assured, your feedback will be shared with our management team to ensure we can improve in these areas. We appreciate your input, as it helps us enhance our services for future guests. I hope you’ll consider giving us another chance in the future. Kind regards, Liam Campbell Assistant Manager

Won't recommend and won't be back

Tripadvisor 评级 1.0/5

Nikkita B 经 TripAdvisor 认证的评论

Although the parking is next door, not any lifts, have to walk a steep ramp to reception, not disability friendly. After completed an online booking and paying in full, was still made to pay $200 extra for a security deposit for one night. Not impressed. Room with a view is where it stopped. Beds were average, not super comfortable. Black mould in the bathroom basin. ( see photo

Dear Nikitta, We truly appreciate your honest feedback, as we use it to continuously improve our services. We are sorry to hear that your stay did not meet your expectations. Please accept our sincerest apologies for the cleanliness and maintenance issues you encountered. We are pleased to inform you that we have refurbishment plans underway, with upgrades to our rooms and facilities aimed at providing a more comfortable, and enjoyable experience for all our guests. We try to ensure all our guests are well informed of the property's facilities and policies prior to their stay. We apologise this was not the case for your stay. Our team will assess our websites information to ensure this does not reoccur. We work hard to provide a consistently high standard of service, and it’s clear that we fell short during your visit. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of stay you expect and deserve. Kind regards, Mantra On View

客户意见评级 0.5/5

Eddie W. 情侣住宿 - 所有已确认评论

如果你们的客房以及卫生间能够与你们的大堂装修相符合，就会感到非常好

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其他网络用户评价我们的酒店

  • 2,083 评论 8.8/10 位置
  • 2,988 评论 5.1/10 房间
  • 1,787 评论 7/10 服务
  • 82 评论 3.8/10 上网
  • 1,277 评论 3.4/10 清洁度
  • 1,131 评论 4/10 舒适度
  • 911 评论 3.2/10 设施
  • 774 评论 3.1/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。