诺富特冲浪者天堂酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 5,123 评论

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Cnr Of Surfers Paradise Blvd, And Hanlan Street, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

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酒店位置

诺富特冲浪者天堂酒店

Cnr Of Surfers Paradise Blvd, And Hanlan Street
4217 冲浪者天堂
澳大利亚

GPS:-28.0029127, 153.4286896999

电话
传真 +61 7 5592 0026

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

BLVD Café & Bar

非合约照片

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  5,123 评论

TripAdvisor 评级  3.5/5  1,391 评论

Family trip

Tripadvisor 评级 4.0/5

Lisa D 家庭住宿 - 经 TripAdvisor 认证的评论

We were a family of 4 and stayed in the family room. We were upgraded to the superior room. The room had everything you needed, although some extra storage in the seperate room would have been useful. The pool area was great and the temperature of the pool was perfect for a swim. Cocktails for our evening drink in the bar area were very tasty and the free kids milkshakes went down a treat. All staff we encountered were extremely friendly and helpful. We had a slight issue with some food we ordered, this was handled professionally and resolved quickly. For the price you pay this hotel has everything you could need and more.

位置好，有露台可望海景

客户意见评级 4.5/5

匿名 家庭住宿 - 所有已确认评论

整體感覺很好，職員有笑容，樂意幫肋。房間很大整潔，住得舒服。

Accor a big let down

Tripadvisor 评级 2.0/5

patsym317 Couples - 经 TripAdvisor 认证的评论

Accor was a big disappointment. I am an Accor member and stayed overnight at Novotel Surfers Paradise on the 7th October for my birthday. We chose Novotel over a few other choices due to earlier check in (2pm) and there was a hot tub. Upon checking in, our room wasn’t ready until 3.15pm so we used the pool facilities whilst waiting. There were long delays at check in (3 times) and the bar on lower level. The hot tub jets have been filled in with concrete. Although carpets etc are old, the rooms are average with good views. The lifts are lengthy delays. After dinner, I went to make a coffee and obviously the last quest took ALL amenities and housekeeping didn’t replace anything. I tried for 20 minutes to contact housekeeping, front desk etc and in the end, I had to call the hotel on my mobile. I love to share my experiences especially good, as most people only complain. I really can’t say I have been impressed with the customer service and expectations of the Accor group. This was very disappointing, and I felt the need to give my feed back and I could have received better value for my money elsewhere. Loyalty doesn’t pay off and not one person in management has acknowledged my emails and feedback. Thank you Patsy Mason Get Outlook for iOS

Worst customer service and room ambience

Tripadvisor 评级 1.0/5

nissomani 经 TripAdvisor 认证的评论

Novotel rooms are old and in bad shape. The carpet is old, had a big hole and stains everywhere. My room always smelled like a cement. Service here was worst. Staff denied me to provide packaged drinking water saying they don't provide that service. On enquiring with Loyalty manager Lorrain, she was shocked and apologized for this appalling service. I also had an extremely disappointing check-in experience with a receptionist named Aleksander. After traveling a long distance, I arrived to check in but didn’t have my physical credit card with me to pay deposit—only a digital version in my mobile wallet. Despite my situation, Aleksander refused to check me in and insisted asked to go get cash, even though I had a lot of luggage with me. My room was prepaid and never in my life have encountered a hotel denying me check-in just because I don't have physical card for deposit. When I asked if I could check in and then retrieve the cash, he rudely refused and unprofessionally remarked that I was the first customer without a card. After a long day of travel, I was not expecting such poor treatment. I’m a business traveler and every week I’m in one or other city in Australia, but staff at all hotels were very cooperative and didn’t ask me to go get cash with all my luggage. Another pending issue is about parking ticket, and I had to chased them about its refund which was mentioned by Aleksander as processed but never received it. On 2nd Oct 2024, I called them again and must talk to another untrained and rude staff called Mandy who went on transferring my call to wrong departments and later calling again couldn't solve my problem but rudely mentioned that they are all occupied and busy. Based on this experience, I will be giving the lowest rating and seek for proper enquiry and training for sure unskilled staff. And in addition to that I escalated this issue in my company (which is a Public Ltd company), and they are in process to blacklist Novotel and all other Accor properties for these low-class services.

Novotel what’s up?

Tripadvisor 评级 3.0/5

NathaenM 家庭住宿 - 经 TripAdvisor 认证的评论

Have stayed here a few times now however I feel that this experience was not as good unfortunately. Check in was fine, allocated a room up in floor 33. Room itself is fine but bathroom is size of a shoebox with shower over tub. Great hinterland views! Pool area was good. However on our last morning there was a lot of manoeuvring of pot plants around the place as there is a lot of works happening on building. During our stay there was also set up of extra lights etc in pool area. When I spoke to a staffer I was told that there was going to be things happening at pool next week for school holidays (BBQs etc). I replied that Qld is already on school holidays and received a reply akin to that everything was left to the last minute. Such a shame as I know personally this week for my family spent almost $1000 on meals at Surfers but only about $150 of that was at Novotel simply because of the limited BLVD menu. I much rather would have preferred to be having meals poolside day and night! I mentioned earlier that there are a lot of works taking place. Well prior to arrival I received an email to do a 5pm late check out for $75 which I did. Had I known the noise we were to encounter on our last day 33 floors up, I wouldn’t have done so! I hate to say we actually felt a bit ripped off by that (I will try and upload clip). Breakfast has all the usual good gear however some cold ham, cheese etc for DIY toasties would be great. Given the Sporting Globe is now open, a door with swipe (like at pool area) would be awesome near the buffet entry to allow for easy access to this venue in the complex. So, a bit of a mixed bag this time. We will return at some stage hopefully for a more fulfilling stay.

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其他网络用户评价我们的酒店

  • 3,180 评论 9.3/10 位置
  • 4,416 评论 6.5/10 房间
  • 3,268 评论 7.7/10 服务
  • 142 评论 3.1/10 上网
  • 1,741 评论 5.5/10 舒适度
  • 1,580 评论 5.1/10 清洁度
  • 1,358 评论 4.8/10 设施
  • 1,164 评论 7.2/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。