派珀斯灵魂冲浪者天堂酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,526 评论

保证最优惠房价
派珀斯灵魂冲浪者天堂酒店 - Image 1
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8 The Esplanade, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请拨打电话 1300 987 610。

  • 可饱览到一览无遗的海景

  • 每日服务、免费无线网络和免费停车场

  • 豪华公寓，可眺望海景

  • 屡获殊荣的餐厅：Seaduction 餐厅

我们的客房

顶层公寓

豪华总统套房

  • 9 个人最多
  • 450 m² / 4843 sq ft
  • 床上用品 2 x 特大床 和 2 x 单人床 和 1 x 大床
  • 景色: 拥有海景
  • 大部分的住宿: 阳台

酒店位置

派珀斯灵魂冲浪者天堂酒店

8 The Esplanade
4217 冲浪者天堂
澳大利亚

GPS:-28.001037, 153.430649

电话
传真 +61 7 5635 5799

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,526 评论

TripAdvisor 评级  4.5/5  3,806 评论

Room was OK - View amazing though!!

Tripadvisor 评级 3.0/5

cheezy59 经 TripAdvisor 认证的评论

Absolutely amazing view!!! And very lovely staff!!! However, room was a bit tired (stayed in room 1104) with the furniture def needs replacing, and carpet also as when we walked into our room you nearly tripped or wacked your toe on the metal joining as the carpet had sunk. Over-all comfortable stay but would prob stay at another place based on the room and the price paid!

Hi Cheexy59, Thank you for posting your review after your recent stay at Peppers Soul. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

Poor management, poor housekeeping

Tripadvisor 评级 1.0/5

FrequentFlier632809 经 TripAdvisor 认证的评论

Stayed for 6 nights, House keeping only happened twice. We had to constantly request house keeping but kept getting “missed” House keeping itself only change towels and made the bed. 4th night the bed was re-made with stained sheets even though we requested a new sheets and vacum we are a longer-than-normal stay. Reception confirmed but nothing happened. Poor and lack of care. Lifts took 20mins to come and family got trapped inside one lift and was forced to get out on level 32 construction zone full of debris and dust. Organizing fitout works during school holiday was poor management, having 2 out of 3 lifts offline was incredibly poor foresight. Waiting and being trapped was no a good experience for the family. Will not be booking nor recommending this hotel again.

Dear FrequentFlier632809, Thank you for taking the time to share your recent experience at Peppers Soul. We sincerely apologize for the disappointment and frustration you encountered during your visit. Your feedback is invaluable to us as it helps us identify areas where we need to improve our services. We deeply regret that the level of housekeeping service you received fell short of both our and your expectations. It is unacceptable that your requests for housekeeping were overlooked and that the service provided was minimal. Furthermore, the incident with the stained sheets on the fourth night is inexcusable, and we understand how this oversight could have impacted your comfort and overall satisfaction. We will be addressing these issues with our housekeeping team to ensure that such lapses in service do not occur in the future. Additionally, we are truly sorry for the inconvenience and distress caused by the malfunctioning lifts during your stay. Your safety and comfort are of the utmost importance to us, and we deeply regret that you experienced such difficulties. We acknowledge that the decision to conduct fit-out works during a school holiday period was not ideal and apologize for any inconvenience this may have caused, we have added to all our booking channels and advise all third-party agents. We will be reviewing our maintenance schedules and procedures to prevent similar incidents from happening again. We understand your decision not to book with us in the future, but we hope you will reconsider, as we are committed to making the necessary improvements to ensure that all our guests have a pleasant and comfortable stay. Once again, thank you for bringing these issues to our attention. We assure you that your feedback will not be taken lightly, and we will do everything in our power to address the concerns you raised. If you would like to discuss your experience further or if there is anything else we can do to make amends, please do not hesitate to reach out to us directly. Warm regards, Ian Charlton General Manager

The best beach/sea view on the Gold Coast

Tripadvisor 评级 5.0/5

David C 经 TripAdvisor 认证的评论

At Peppers Soul Surfers Paradise, we stayed on the 55th floor. The best beach/sea view on the Gold Coast, great rooms, and great staff. Highly recommended. Walk to the shops, catch the tram to Pacific Fair, restaurants, etc., and the theme parks are a short drive away.

Hi DavidcB8147EX, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Great location and modern apartment

Tripadvisor 评级 4.0/5

georginagF1656LN 经 TripAdvisor 认证的评论

Lovely apartment and very well appointed (Miele appliances etc). Spa bath in ensuite. Had a great ocean view (I asked for no higher than level 15 as it is a high storey building). Everyone I came across was lovely and helpful - reception people and housekeeping. My teenager boys loved that we were across the road from beach and close to eating places. They enjoyed the gym. There is also pools (outdoor and indoor), steam room and sauna. Didn't get to try the restaurant as it was closed the 2 nights we were there.

Hi georginagF1656LN, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed you and the family enjoyed the view from level 15 and your boys enjoyed the gym. I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Great great away for couples

Tripadvisor 评级 5.0/5

Cindy T 经 TripAdvisor 认证的评论

The apartment was spacious for 2. We had the best view of the beach and the strip. Smack bang next to the shops,eateries plus only 30min away from the major theme parks. One feedback is staff in Hyde need to be more welcoming when we enter. Don't get acknowledged when we wait in line or leaving the restaurant. (Just my opinion since I work in the hospitality industry myself.)

Hi cindytD7886NU, Thank you for the feedback on your recent visit to Peppers Soul, Great to read you had a wonderful stay overall. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

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其他网络用户评价我们的酒店

  • 1,070 评论 9.7/10 位置
  • 1,713 评论 7.7/10 房间
  • 1,156 评论 7.4/10 服务
  • 30 评论 3.2/10 上网
  • 526 评论 4.6/10 清洁度
  • 257 评论 7.1/10 氛围
  • 141 评论 6.1/10 早餐

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