皇家冲浪休闲酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 412 评论

皇家冲浪休闲酒店 - Image 1
皇家冲浪休闲酒店 - Image 2
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80 The Esplanade, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • 酒店对面是配备巡逻人员的冲浪海滩。

  • 步行可到卡威尔购物中心 (Cavill Mall)

  • 宽敞的自助式公寓坐享壮丽海景。

  • 提供所有主要景点的酒店接车服务

  • 乘坐电车 10 分钟即可抵达 Pacific 市场、餐饮区和娱乐场

我们的客房

酒店位置

皇家冲浪休闲酒店

80 The Esplanade
4217 冲浪者天堂
澳大利亚

GPS:-27.996665, 153.430021

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 无限网络
  • 100% 无烟酒店

2 游泳池

Take a dip in the resorts indoor and outdoor heated pools.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  412 评论

TripAdvisor 评级  4.0/5  806 评论

位置好，房间宽敞舒服

客户意见评级 4.0/5

匿名 情侣住宿 - 所有已确认评论

酒店位置好，就在海滩边上，能看日出，房间宽敞舒适，值得推荐

尊敬的 JUNYING L.： 感谢惠赐有关下榻 BreakFree Imperial Surf Surfers Paradise 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Great location but lots of renovations going on

Tripadvisor 评级 4.0/5

AshleyKKee 经 TripAdvisor 认证的评论

Booked a deluxe 2 bedroom and room was nicely renovated. There was a lot of renovations going on which made accessing the hotel when we first got there complicated. There was also only 1 of the 3 lifts working while we were there which often made the wait quite long, I understand that these things happen but after speaking to some of the residents it had been like this for a number of weeks so we should have been notified prior to arriving. Overall the room was nice and the amenities were good so we would book again

Thanks for taking the time to comment on your recent stay. We are sorry that their were issues with the lift and we do hope to welcome you back again soon.

Direct booking process flawed, terrible lifts(no redundancy in a high rise), nice room.

Tripadvisor 评级 3.0/5

Aussie Glenn B 经 TripAdvisor 认证的评论

Each apartment is individually owned and furnished. I stayed in Apartment 3D, Deluxe Ocean View. We have stayed in this apartment previously. We like this room, it is on a lower floor, nicely furnished, quiet, with heavy blockout curtains. The room scored a 9 out 10. The reason for the 3 star review is owing to the booking process and hotel facilities. I have a fear of heights, and this hotel is 41 storeys high. As I mentioned I have stayed in 3D before and we wished to book this particular unit again as its nice and only on level 3. I booked direct with the Hotel (All Accor chain), but was told I could only put in a request for that room, I also added request for a room below level 10. I subsequently called the hotel a few days prior to arrival to enquire which room I was allocated, I was told that they would not tell me and that rooms are only allocated on the day, I said well can you confirm at least that I will not be higher than level 9, again I was told no we can't. When I mentioned my concern and fear of heights all I was told was "Well maybe you should consider cancelling the booking, and search alternatives", OMG. On check in luckily I was allocated the apartment I requested, but believe the hotel caused me unnecessary angst. There needs to be a process where returning guests can book a particular apartment, I could arrange my travel dates around the apartment availability. Also the hotel only had 1 of the 3 lifts operating during our 9 night stay. The hotel is 41 storeys high, this caused long wait times, with the lifts often full. I was also concerned there was no redundancy, if this lift broke down, hundreds of guests and residents would be stranded. The surrounds of the hotel were untidy and cluttered with construction.

Thanks for taking the time to comment and rate your recent stay. It is unfortunate that we even as a repeat guest are not able to guarantee a room, owners can at the last minute book their apartment and or what has happened in the past, a maintenance issue can cause issues where all bookings need to be moved. We do try our best, and we do advise guests that should you need to be guaranteed a room, we advise we are not able to take the booking on these terms , but as mention we do try our upmost to meet all requests. We are sorry to hear of the issues of the lifts, this was something that we didn't know of issues until it happened. We do once again thank you and we do hope to welcome you back again soon.

Did not get what promised at time of booking

Tripadvisor 评级 2.0/5

Fearless66046273474 经 TripAdvisor 认证的评论

I paid for ocean and city view but got only ocean view. When explained same to the staff they said there would be extra cleaning fees which is not fair because i booked before hand correctly then why should i be bothered. Moreover, i had only 2 days free with me in which one day would be moving for which i had to pay. Also, curtains were torn, tables had scratches, tv didn’t had internet connection can’t watch netflix . Customer service is very poor. Lifts were getting repaired so, lots of people adjusting in 2 lifts. Mind it, this is weekday still. I did not enjoy at all. What i thought and what i got were totally different

Thanks for taking the time to place your comments. As you wanted to move rooms during your stay the price that you paid for included a cleaning and linen for the one apartment, if you wanted to move rooms there would be 2 cleans involved and therefor we are sorry we would need to charge you for this. We are sorry our TV's don't have Netflix, but I am glad you were able to look at the lovely ocean from your apartment. We do try and meet all guests requests and I am sorry we were not able to meet your requests for City Views. We do hope to welcome you back again soon. Kind Regards Nicki Blackley

Ideal location but lacking quality

Tripadvisor 评级 2.0/5

Mitchell A 经 TripAdvisor 认证的评论

Second time staying here, although the first time was great, which led to rebooking, the second time was beyond ordinary. Firstly with 3 elevators, 1 was only working 50% of the time, meaning we would have to walk up and down 30+ flights of stairs constantly. Secondly when trying to relax, we couldn’t use the sauna as it was “out of order” majority of the time and only opening back up on our last day of stay, this was just frustrating. Spent my relaxing time trying to watch tv, however the wifi would connect to the tv, so I couldn’t watch the shows I was actually interested in viewing. Was not a big fan on the additional cockroach and moth roommates that come with the booking of the room, had to buy additional bug spray just to not wake up with one beside me.

Thanks for taking the time to comment on your recent stay, Yes I am sorry that they did have issues with the lifts and I was not aware that the Body Corporate who looks after the building had issues with the Sauna, The WiFI only does work on your phones and Ipads, not the TV. I do hope that you let reception know of you concerns in regards to the cockroach, as all units were recently sprayed. We do hope to welcome you back again. Kind Regards Nicki Blackley

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其他网络用户评价我们的酒店

  • 229 评论 9.6/10 位置
  • 381 评论 7.1/10 房间
  • 162 评论 7.2/10 服务
  • 28 评论 3/10 上网
  • 121 评论 5.5/10 清洁度
  • 60 评论 5.9/10 游泳池
  • 20 评论 2.7/10 食物

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