Mantra Towers of Chevron Surfers Paradise 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,263 件のレビュー

Mantra Towers of Chevron Surfers Paradise - Image 1
Mantra Towers of Chevron Surfers Paradise - Image 2
Mantra Towers of Chevron Surfers Paradise - Image 3
Mantra Towers of Chevron Surfers Paradise - Image 4
23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

説明

ホテルのその他の情報

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

当ホテルの客室

ホテル所在地

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

電話番号
ファックス +61 7 5584 8600

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

2 プール

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,263 件のレビュー

トリップアドバイザーの評価  3.7/5  6,534 件のレビュー

Great location and tower 3 was great spot

トリップアドバイザーの評価 5.0/5

Marcus H トリップアドバイザー認証口コミ

Was very happy with our stay at the chevron only bit that let our room down was the bed was very uncomfortable and could feel the spring on the mattres we would like to make mention of the very helpful person Ho Lee was very helpful nothing was any trouble for him certainly makes you feel very welcome one last thing maybe a little updating on some rooms would be fantastic but we had a great stay location is always great very close to everything we will certainly be back

Extremely dissapointing accomodation

トリップアドバイザーの評価 1.0/5

Hailee G ファミリー - トリップアドバイザー認証口コミ

Worst appartment (1173 tower1) outdated, nothing like the photos shown on websites, constantly noisy, no double glazing, unacceptably old & unlooked after, dirty vents, ripped carpets, holes in blankets & blinds, no cushions and urine smell from shower drain. Dont get sucked in by the great location...there is better for same price!

Dear Hailee, Thank you for sharing your feedback. We are sincerely disappointed to learn that your experience in apartment 1173, Tower 1, did not meet your expectations. We understand your concerns regarding the condition of the apartment, including the outdated decor, noise levels, cleanliness, and maintenance issues you described. This is certainly not the standard we aim to provide, and we sincerely apologize that the apartment did not align with the images presented online. Your comments regarding the vents, carpets, blankets, blinds, and the odour from the shower drain are being taken very seriously. We are addressing these specific issues with our housekeeping and maintenance teams for immediate review and action. We regret that your stay was not satisfactory, especially considering the prime location. We value your feedback as it helps us identify areas where we need to improve to ensure a more positive experience for our guests. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Ditry

トリップアドバイザーの評価 2.0/5

Departure65672536903 トリップアドバイザー認証口コミ

Absolutely disappointed. Booked two appts. One had water coming up through bathroom daughter slipped badly and hurt her arm. They said oh sorry pipes are blocked. Other appt 5 of us . Enough cutlery for 3 people. Broken cupboards and drawers. Toothpaste spit on mirror in bathroom. Cobwebs and dust everywhere. We have always stayed here but this time the worst.

Dear Valued Guest, Thank you for bringing your concerns to our attention. We are truly disappointed to hear about the issues you experienced during your recent stay at Mantra Towers of Chevron. We sincerely apologize for the water issue in your daughter's bathroom and the resulting injury. That is unacceptable, and we are addressing the blocked pipes issue with urgency. We also apologize for the lack of cutlery, the broken cupboards and drawers, and the cleanliness issues you encountered in your second apartment. This falls far short of our standards, and we are taking immediate steps to rectify these problems. We value your past patronage and are very sorry that this stay did not meet your expectations. We are reviewing our cleaning and maintenance procedures to ensure these issues do not recur. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Great spot for families

トリップアドバイザーの評価 4.0/5

Em M トリップアドバイザー認証口コミ

My family and I stayed at the Towers of Chevron Renaissance for six days in a two-bedroom, two-bathroom apartment. The space was incredibly roomy and well laid out, making our stay very comfortable. The washing machine and dryer were a lifesaver, and the fully equipped kitchen allowed us to cook meals, which turned out to be a surprisingly fun part of our trip. Having a Coles supermarket right within the hotel grounds was incredibly convenient. We spent a lot of time at the pools on the sixth floor, which were fantastic—especially for families. The location couldn’t have been better. That said, the hotel and apartment are definitely showing their age and in need of a significant facelift. When we first arrived, we weren’t sure if the apartment had been cleaned after the previous guests, but we soon realized it had—the worn-out flooring, paint, appliances, and tiles just made it look otherwise. If you're after something more modern and upscale, this may not be the best choice. That being said, we really enjoyed our stay and were very happy overall!

Dear Valued Guest, Thank you for your detailed review of your family's stay at Mantra Towers of Chevron Renaissance. We're delighted to hear that you found our two-bedroom apartment spacious and comfortable, and that the kitchen and laundry facilities were beneficial for your family. We're especially pleased that you and your family enjoyed the pools and the convenience of the on-site Coles supermarket. We agree, our location is ideal for families. We appreciate your honest feedback regarding the age of the property. We are continuously working on improvements, and your comments are valuable as we plan future upgrades. We're glad that despite these observations, you and your family had an enjoyable stay overall. We hope to welcome you back to Mantra Towers of Chevron in the future. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

beautiful apartment, great staff

トリップアドバイザーの評価 5.0/5

sonia d トリップアドバイザー認証口コミ

Considering all the things I had read about the hotel I was quite concerned even before going there! And yet, I had a beautifully renovated two bathroom two bedroom flat with plenty of utensils for the kitchen. The balcony was of a most appreciable size and as for cleaning, well, they came even more than they were supposed to. Staff was lovely (Kyle) and the cleaning ladies also were fantastic. I have nothing else to say for the tower I was in was not concerned by the smelly blocked garbage chute which they anyway were aware of and trying to fix. So really, I had a lovely time there, and I will go there again!

Dear Valued Guest, Thank you for sharing your positive experience at Mantra Towers of Chevron. We're delighted to hear that you found your renovated apartment beautiful and well-equipped, and that you enjoyed the spacious balcony. We're especially pleased that you appreciated the exceptional service provided by Kyle and our housekeeping team. We strive to create a comfortable and enjoyable stay for all our guests. We understand your concerns regarding previous reviews, and we're glad that your personal experience was a positive one. We appreciate your understanding regarding the garbage chute issue and are pleased to inform you we are actively working to resolve it. We look forward to welcoming you back to Mantra Towers of Chevron in the future. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

との提携 TripAdvisor

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