Mantra Towers of Chevron Surfers Paradise 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,786 件のレビュー

Mantra Towers of Chevron Surfers Paradise - Image 1
Mantra Towers of Chevron Surfers Paradise - Image 2
Mantra Towers of Chevron Surfers Paradise - Image 3
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  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.



Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue

GPS:-27.999546, 153.427723



チェックインはからです - チェックアウトはです

  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

2 プール

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.





確認済みレビュー アコーホテルズ  4.0/5  1,786 件のレビュー

トリップアドバイザーの評価  3.5/5  6,466 件のレビュー


トリップアドバイザーの評価 3.0/5

Bryanna P トリップアドバイザー認証口コミ

The view was lovely and staff were very accommodating when our air conditioning broke especially staff member Ho. The apartment could use some more kitchen utensils and we did find 3 cockroaches but other then that it was a lovely place that is close to everything!

Dear Bryanna, Thank you for taking the time to share your feedback. I'm delighted to hear you enjoyed the lovely view and experienced accommodating service, particularly from myself. I sincerely apologize for the inconvenience caused by the air conditioning issue, and we appreciate your understanding. We appreciate your feedback on the kitchen utensils and the unexpected presence of cockroaches. Considering the climate conditions in Queensland, especially during the summer season, and the central location of our hotel in Surfers Paradise, it's conceivable that cockroaches may enter from outside. However, please be assured that our hotel rooms undergo regular pest control measures. We also provide insect spray to promptly address any potential cockroach issues. Rest assured, we are taking swift action to address these concerns and improve our guest experience. I appreciate your kind acknowledgment of our team's friendliness and professionalism. We take pride in delivering exceptional service to our guests. Your feedback is valuable in our continuous efforts to improve. Thank you once again for choosing Mantra Towers of Chevron. We look forward to the opportunity to welcome you back for an even more enjoyable stay. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron


トリップアドバイザーの評価 1.0/5

Sophie C トリップアドバイザー認証口コミ

i would never recommend this hotel to anyone if you want to he lied to amputated and gaslit into thinking everything is not there fault. we came here for schoolies it specially said in the email 8:00am so we go there then it is 4:00pm and we still haven’t gotten into our apartment. our food has spoilt and their excuse is housekeeping or that it’s schoolies fault. this is worst treatment and the way they treat young people when their parents aren’t here is unacceptable, would not recommend to anyone anyone who has had to wait and who has fainted in the sun from being there all day deserves a refund of some sort. where is schoolies in all this! blaming it on the hotel get their managers down here and do something about it!

Hi SophiecG98060J, Thank you for taking the time to leave a review during your stay with us. It is disappointing to read you did not have an enjoyable check-in experience during Schoolies and do apologise for this. I can assure you a lot of planning is going into a day like this and every year we learn and improve our processes for the following year. When you are faced with over a 1000 guests arriving in one day at one property, we do have to put crowd control measures into place to keep everyone safe, one of them is to open check in from 8am onwards which is common practice across all Accor Schoolies properties on the Gold Coast however this does not guarantee that the units will be ready. I understand it was the wording of the text message that led them to believe that this would mean access to the unit was guaranteed. We have already been in contact with to address this in order to avoid the same issues happening again next year. We have been in direct contact with yourself to discuss this further and can assure your feedback is has been noted to ensure we can continually improve. Regards, Brad Waugh Rooms Division Manager | Mantra Towers Of Chevron

Reality vs expectations

トリップアドバイザーの評価 3.0/5

Clozzie ファミリー - トリップアドバイザー認証口コミ

The apartment on the whole was ok. A bit dated and showing some wear and tear. It didn't help that we were on the third floor with no view. Biggest gripe was the pool - it looks fabulous in the photos, and in reality too. But other than for selfie photos it is practically unusable as it is not heated and is so cold the polar bears at SeaWorld could move in. This included the small spa pool too. As a result, every child in the 3 towers that share this area were screaming in the indoor pool, which echoed making it unbearable if you didn't want your eardrums to burst. That left one outdoor spa, which was heated to a temperature that the pool should have been at. This was also full of splashing screaming children so also not pleasant. The second issue is parking - you are not guaranteed a parking spot which causes anxiety ever time you leave. To ge fair, we always found a spot, but it didn't make for a relaxing holiday. The suggested nearby carparks cost $25 a night, so allow for that. The location is a mixed bag. It was great having a Coles supermarket directly underneath, and being able to walk out to Cavill Mall and the beach markets. However it is also extremely noisy - cars revving and honking, drunk pedestrians screaming, and skips being emptied every second morning at 5am. So if you are looking for a peaceful retreat this isn't that. A higher level would help with the noise, but the elevators get very busy at peak times. So does the gym (3 towers of occupants use it) so don't plan to go for an early workout, during work hours is better. Would we stay here again - no.

Dear Clozzie, Thank you for providing detailed feedback on your recent stay at Mantra Towers of Chevron. We genuinely appreciate your honest assessment, and we apologize for the aspects that fell short of your expectations. We regret that your apartment, particularly on the third floor, did not meet your standards. We understand your disappointment with the pool area, and we apologize for the inconvenience caused by the lack of heating. Your feedback about the noise in the pool area and the challenges with parking is noted, and we apologize for any discomfort. Regarding the location, while we're pleased you found the convenience of having a Coles supermarket below and the proximity to Cavill Mall and beach markets positive, we regret the noise disturbances you experienced. Your insights are invaluable, and we're committed to addressing these concerns for future guests. We understand your decision not to stay with us again and appreciate your honesty. If you have any further comments or concerns, please feel free to reach out directly. We hope you find accommodations better suited to your preferences in the future. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Good stay need something improved like above said

トリップアドバイザーの評価 4.0/5

Jin L トリップアドバイザー認証口コミ

Wi-Fi speeding was not fast. And couldn’t connect with TV. Hairdryer looks like toy. Take forever for women. Please change new one like Dyson Make sure enough blankets for all people If can do that all. That will be great

Dear valued guest, Thank you for providing feedback on your recent stay at Mantra Towers of Chevron. We appreciate your positive comments and also acknowledge the areas where improvements are needed. We apologize for any inconvenience caused by the Wi-Fi speed and the difficulty in connecting with the TV. Our technical team will investigate and address these issues to ensure a seamless experience for our guests. We understand the importance of amenities like the hairdryer, and we apologize for any inconvenience you experienced. We will certainly consider upgrading our hairdryers to ensure a more efficient and comfortable experience, possibly exploring options like Dyson. Your suggestion regarding providing enough blankets for all guests is duly noted, and we will work to ensure that all necessary amenities are readily available in each room. We appreciate your insights, and your feedback assists us in enhancing our services. We hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Great stay in the heart of surfers!

トリップアドバイザーの評価 4.0/5

nicolewO5197BB トリップアドバイザー認証口コミ

While a little outdated, this hotel is clean, comfortable, quiet and in a great location. It was the perfect spot to unwind after many busy days. Most sights are easily accessible by foot or public transport. Pools were fantastic and access to restaurants, a pharmacy and supermarket was easy. Staff were incredible lovely and helpful too.

Dear Nicole, Thank you for sharing your wonderful experience at Mantra Towers of Chevron. We appreciate your positive comments and are delighted to hear that you had a great stay in the heart of Surfers Paradise. It's fantastic to know that despite being a bit outdated, you found the hotel clean, comfortable, and quiet. We're pleased that our central location allowed you easy access to many attractions, and the fantastic pools provided the perfect spot to unwind. Your kind words about our staff being incredibly lovely and helpful are truly appreciated. We strive to provide excellent service, and it's rewarding to hear that our team made a positive impact on your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

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