Mantra Towers of Chevron Surfers Paradise 2 つ星

Dear Bryanna, Thank you for taking the time to share your feedback. I'm delighted to hear you enjoyed the lovely view and experienced accommodating service, particularly from myself. I sincerely apologize for the inconvenience caused by the air conditioning issue, and we appreciate your understanding. We appreciate your feedback on the kitchen utensils and the unexpected presence of cockroaches. Considering the climate conditions in Queensland, especially during the summer season, and the central location of our hotel in Surfers Paradise, it's conceivable that cockroaches may enter from outside. However, please be assured that our hotel rooms undergo regular pest control measures. We also provide insect spray to promptly address any potential cockroach issues. Rest assured, we are taking swift action to address these concerns and improve our guest experience. I appreciate your kind acknowledgment of our team's friendliness and professionalism. We take pride in delivering exceptional service to our guests. Your feedback is valuable in our continuous efforts to improve. Thank you once again for choosing Mantra Towers of Chevron. We look forward to the opportunity to welcome you back for an even more enjoyable stay. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Hi SophiecG98060J, Thank you for taking the time to leave a review during your stay with us. It is disappointing to read you did not have an enjoyable check-in experience during Schoolies and do apologise for this. I can assure you a lot of planning is going into a day like this and every year we learn and improve our processes for the following year. When you are faced with over a 1000 guests arriving in one day at one property, we do have to put crowd control measures into place to keep everyone safe, one of them is to open check in from 8am onwards which is common practice across all Accor Schoolies properties on the Gold Coast however this does not guarantee that the units will be ready. I understand it was the wording of the text message that led them to believe that this would mean access to the unit was guaranteed. We have already been in contact with Schoolies.com to address this in order to avoid the same issues happening again next year. We have been in direct contact with yourself to discuss this further and can assure your feedback is has been noted to ensure we can continually improve. Regards, Brad Waugh Rooms Division Manager | Mantra Towers Of Chevron

Dear Clozzie, Thank you for providing detailed feedback on your recent stay at Mantra Towers of Chevron. We genuinely appreciate your honest assessment, and we apologize for the aspects that fell short of your expectations. We regret that your apartment, particularly on the third floor, did not meet your standards. We understand your disappointment with the pool area, and we apologize for the inconvenience caused by the lack of heating. Your feedback about the noise in the pool area and the challenges with parking is noted, and we apologize for any discomfort. Regarding the location, while we're pleased you found the convenience of having a Coles supermarket below and the proximity to Cavill Mall and beach markets positive, we regret the noise disturbances you experienced. Your insights are invaluable, and we're committed to addressing these concerns for future guests. We understand your decision not to stay with us again and appreciate your honesty. If you have any further comments or concerns, please feel free to reach out directly. We hope you find accommodations better suited to your preferences in the future. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Dear valued guest, Thank you for providing feedback on your recent stay at Mantra Towers of Chevron. We appreciate your positive comments and also acknowledge the areas where improvements are needed. We apologize for any inconvenience caused by the Wi-Fi speed and the difficulty in connecting with the TV. Our technical team will investigate and address these issues to ensure a seamless experience for our guests. We understand the importance of amenities like the hairdryer, and we apologize for any inconvenience you experienced. We will certainly consider upgrading our hairdryers to ensure a more efficient and comfortable experience, possibly exploring options like Dyson. Your suggestion regarding providing enough blankets for all guests is duly noted, and we will work to ensure that all necessary amenities are readily available in each room. We appreciate your insights, and your feedback assists us in enhancing our services. We hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Dear Nicole, Thank you for sharing your wonderful experience at Mantra Towers of Chevron. We appreciate your positive comments and are delighted to hear that you had a great stay in the heart of Surfers Paradise. It's fantastic to know that despite being a bit outdated, you found the hotel clean, comfortable, and quiet. We're pleased that our central location allowed you easy access to many attractions, and the fantastic pools provided the perfect spot to unwind. Your kind words about our staff being incredibly lovely and helpful are truly appreciated. We strive to provide excellent service, and it's rewarding to hear that our team made a positive impact on your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron