BreakFree Moroccan Surfers Paradise 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 392 件のレビュー

BreakFree Moroccan Surfers Paradise - Image 1
BreakFree Moroccan Surfers Paradise - Image 2
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説明

ホテルのその他の情報

  • We offer an outdoor and indoor pool, choose either to swim & splash around in during your stay

  • Conveniently located within walking distance to Surfers Paradise hotspot, Cavill Avenue

  • Driving to us? We offer secure, onsite parking (subject to availability)

  • Enjoy our onsite sauna and spa for pure relaxation during your stay

  • Cook up a storm using our BBQ facilities and enjoy dinner by the pool in true holiday style

当ホテルの客室

ホテル所在地

BreakFree Moroccan Surfers Paradise

14 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.998124, 153.429914

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター

2 プール

Splash around in the indoor heated pool, or outdoor resort pool. Alternatively, relax in our heated spa baths and soak up the sun on our sun lounges. With all the options available to you, we ensure you will enjoy your stay.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  392 件のレビュー

トリップアドバイザーの評価  3.5/5  974 件のレビュー

Great experience, super friendly staff

トリップアドバイザーの評価 5.0/5

Thomas R トリップアドバイザー認証口コミ

Had a great experience here with my friends, all of the staff where amazingly friendly and helpful with everything we needed during our stay. Would definitely recommend for all beach goers due to its proximity to the beautiful beaches, just a short walk away

Hello thomasrS1150HT, Thank you for taking the time to provide feedback after your recent stay with us here at BreakFree Moroccan. We hope to see you again soon. Kind regards, Ricardo Torres

We love Janelle

トリップアドバイザーの評価 5.0/5

shred m トリップアドバイザー認証口コミ

The apartment was clean, calm, and comfortable! Janelle’s customer service was superb. The views were immaculate and soothed the soul, offering a perfect backdrop for relaxation. Its location in Surfers Paradise made it convenient to explore the area while still feeling like a peaceful retreat. Highly recommend for anyone looking for a memorable stay on the Gold Coast!

Dear 61shredm, Thank you for choosing to stay with us here at BreakFree Moroccan, we truly appreciate the custom. We thank you for taking the time to provide valuable feedback following your recent stay with us, we are thrilled you enjoyed your experience. Warmest regards Ricardo Torres

Noisiest place I have ever stayed.

トリップアドバイザーの評価 1.0/5

Anthony B トリップアドバイザー認証口コミ

We were woken up every morning around 7.45 to hammer drilling and Jack hammering from the unit above us. Complained to reception, they said there is private renovations going on in the building. If they had have told me before I arrived I would not have stayed here. I come on a holiday to get away from noise and stress but that’s all I got. Spoilt my holiday experience. No apologies given we always stay at Accor Hotels but never again.

Dear V5660WVanthonyb, Thank you for taking the time to tell us about your experience at the BreakFree Moroccan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, every apartment at BreakFree Moroccan is privately owned, renovations taking place is outside of our control. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would appreciate if you could provide some feedback about the condition of the apartment, the location, or the beautiful ocean views. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wouldn't come back.

トリップアドバイザーの評価 1.0/5

Rachel N トリップアドバイザー認証口コミ

Great location, excellent reception staff but hotel room was very dusty, sand and hair in shower. Mugs in the cupboard still had bleach on them, upon rinsing them them mugs were slimy from the bleach. Not one bed valance was straight on any of the beds. Carpets were dirty and have loads of stains. Glass doors facing the ocean were filthy. All skirts and shelves were dusty. Overall, dated, dirty and dusty.

Dear Rachel, Thank you for sharing your feedback following your recent stay with us here at BreakFree Moroccan. I sincerely appreciate you taking the time to bring these concerns to our attention and I am genuinely sorry to hear that your experience did not meet your expectations. I want to express my regret about the challenges you faced with the. I understand how unsettling and uncomfortable this situation must have been. I deeply regret that the overall condition of the room and our handling of the situation diminished your experience. BreakFree Moroccan, we pride ourselves on delivering high-quality service and accommodations, and it is clear that we missed the mark during your stay. Thank you again for your valuable feedback, which helps us identify areas for improvement. I hope we have the opportunity to welcome you back in the future for a more memorable experience. Warmest regards

Service could be better

トリップアドバイザーの評価 2.0/5

Jonny G ファミリー - トリップアドバイザー認証口コミ

I agree with others who have said that the service is quite poor, ignoring concerns about changing rooms as the noise outside my room on the 12th floor kept us from getting a good night's sleep. I had my 86 yr old Dad staying with us too. Hotel was not at capacity as we stayed after the NSW school holidays. I won't stay here again.

Dear Jonny, Thank you for taking the time to tell us about your experience at BreakFree Moroccan. I am deeply sorry that your experience did not meet your expectations. It is concerning to hear about the issues you faced during your stay, particularly regarding the location of your room near the pool and Cali Beach noise as well as the team not being able to move rooms. I understand how distressing this must have been for you, especially given your history as a loyal customer over the past 10 years. Unfortunately, we are unable to control noise pollution caused outside the property. At BreakFree, we aim to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We value your loyalty and are committed to making the necessary improvements to regain your trust. Sincerely

との提携 TripAdvisor

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