Novotel Surfers Paradise 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 5,125 件のレビュー

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

説明

ホテルのその他の情報

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

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ホテル所在地

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

電話番号
ファックス +61 7 5592 0026

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

BLVD Café & Bar

非契約写真

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  5,125 件のレビュー

トリップアドバイザーの評価  3.5/5  1,391 件のレビュー

Family trip

トリップアドバイザーの評価 4.0/5

Lisa D ファミリー - トリップアドバイザー認証口コミ

We were a family of 4 and stayed in the family room. We were upgraded to the superior room. The room had everything you needed, although some extra storage in the seperate room would have been useful. The pool area was great and the temperature of the pool was perfect for a swim. Cocktails for our evening drink in the bar area were very tasty and the free kids milkshakes went down a treat. All staff we encountered were extremely friendly and helpful. We had a slight issue with some food we ordered, this was handled professionally and resolved quickly. For the price you pay this hotel has everything you could need and more.

お客さまの声 5.0/5

匿名 一人 - 確認済みレビュー すべて

ホテルの下がショッピングモールになっていたので、とても便利でした。また、ドラムの駅も近くで移動も楽でしたし、ロケーションが最高でした。 フロントには日本語が話せる男性スタッフの方がいらして、チェックインだけではなく私の質問にも細かく丁寧に教えていただきました。英語が苦手な私にとって、とても安心して過ごすことができました。

Accor a big let down

トリップアドバイザーの評価 2.0/5

patsym317 Couples - トリップアドバイザー認証口コミ

Accor was a big disappointment. I am an Accor member and stayed overnight at Novotel Surfers Paradise on the 7th October for my birthday. We chose Novotel over a few other choices due to earlier check in (2pm) and there was a hot tub. Upon checking in, our room wasn’t ready until 3.15pm so we used the pool facilities whilst waiting. There were long delays at check in (3 times) and the bar on lower level. The hot tub jets have been filled in with concrete. Although carpets etc are old, the rooms are average with good views. The lifts are lengthy delays. After dinner, I went to make a coffee and obviously the last quest took ALL amenities and housekeeping didn’t replace anything. I tried for 20 minutes to contact housekeeping, front desk etc and in the end, I had to call the hotel on my mobile. I love to share my experiences especially good, as most people only complain. I really can’t say I have been impressed with the customer service and expectations of the Accor group. This was very disappointing, and I felt the need to give my feed back and I could have received better value for my money elsewhere. Loyalty doesn’t pay off and not one person in management has acknowledged my emails and feedback. Thank you Patsy Mason Get Outlook for iOS

Worst customer service and room ambience

トリップアドバイザーの評価 1.0/5

nissomani トリップアドバイザー認証口コミ

Novotel rooms are old and in bad shape. The carpet is old, had a big hole and stains everywhere. My room always smelled like a cement. Service here was worst. Staff denied me to provide packaged drinking water saying they don't provide that service. On enquiring with Loyalty manager Lorrain, she was shocked and apologized for this appalling service. I also had an extremely disappointing check-in experience with a receptionist named Aleksander. After traveling a long distance, I arrived to check in but didn’t have my physical credit card with me to pay deposit—only a digital version in my mobile wallet. Despite my situation, Aleksander refused to check me in and insisted asked to go get cash, even though I had a lot of luggage with me. My room was prepaid and never in my life have encountered a hotel denying me check-in just because I don't have physical card for deposit. When I asked if I could check in and then retrieve the cash, he rudely refused and unprofessionally remarked that I was the first customer without a card. After a long day of travel, I was not expecting such poor treatment. I’m a business traveler and every week I’m in one or other city in Australia, but staff at all hotels were very cooperative and didn’t ask me to go get cash with all my luggage. Another pending issue is about parking ticket, and I had to chased them about its refund which was mentioned by Aleksander as processed but never received it. On 2nd Oct 2024, I called them again and must talk to another untrained and rude staff called Mandy who went on transferring my call to wrong departments and later calling again couldn't solve my problem but rudely mentioned that they are all occupied and busy. Based on this experience, I will be giving the lowest rating and seek for proper enquiry and training for sure unskilled staff. And in addition to that I escalated this issue in my company (which is a Public Ltd company), and they are in process to blacklist Novotel and all other Accor properties for these low-class services.

好立地

お客さまの声 3.0/5

匿名 ファミリー - 確認済みレビュー すべて

HISとの連携が悪いせいか、2人分のベッドとバスタオルしかなかった。 スタッフは丁寧に対応してもらえたので良かったが、清掃が雑な感じだった

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 3,180 件のレビュー 9.3/10 ロケーション
  • 4,416 件のレビュー 6.5/10 客室
  • 3,268 件のレビュー 7.7/10 サービス
  • 142 件のレビュー 3.1/10 インターネット
  • 1,741 件のレビュー 5.5/10 快適さ
  • 1,580 件のレビュー 5.1/10 清潔さ
  • 1,358 件のレビュー 4.8/10 設備
  • 1,164 件のレビュー 7.2/10 朝食

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周辺の他の施設

Surfers Paradiseのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。